{"id":1760,"date":"2014-05-30T09:39:23","date_gmt":"2014-05-30T01:39:23","guid":{"rendered":"http:\/\/13tech.com.cn\/?p=1760"},"modified":"2018-04-02T16:00:44","modified_gmt":"2018-04-02T08:00:44","slug":"%e3%80%90uxren%e8%af%91%e3%80%91%e9%82%a3%e4%ba%9b%e4%bd%93%e9%aa%8c%e5%9c%b0%e5%9b%be%e6%95%99%e6%88%91%e7%9a%84%e4%ba%8b","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=1760","title":{"rendered":"\u3010UXRen\u8bd1#20\u3011\u90a3\u4e9b\u4f53\u9a8c\u5730\u56fe\u6559\u6211\u7684\u4e8b"},"content":{"rendered":"<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/05\/experience-map-ux-lady-short.jpg\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1761\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/05\/experience-map-ux-lady-short.jpg\" alt=\"experience-map-ux-lady-short\" width=\"626\" height=\"316\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/05\/experience-map-ux-lady-short.jpg 626w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/05\/experience-map-ux-lady-short-300x151.jpg 300w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/a><\/p>\n<p>\u4f53\u9a8c\u5730\u56fe\uff08Experience Map\uff09\u662f\u4e00\u4e2a\u53ef\u4ee5\u4ece\u7528\u6237\u89d2\u5ea6\u53bb\u7406\u89e3\u4ea7\u54c1\/\u670d\u52a1\u4e2d\u4ea4\u4e92\u7684\u91cd\u8981\u8bbe\u8ba1\u5de5\u5177\u3002\u4ece\u672c\u8d28\u4e0a\u6765\u8bf4\uff0c\u4f53\u9a8c\u5730\u56fe\u662f\u4e00\u79cd\u89c6\u89c9\u5448\u73b0\u65b9\u5f0f\uff0c\u501f\u56fe\u6765\u9610\u8ff0\u7528\u6237\u5728\u67d0\u4e00\u7279\u5b9a\u76ee\u6807\u4e0b\uff0c\u4f7f\u7528\u4ea7\u54c1\/\u670d\u52a1\u65f6\u7684\u9700\u6c42\u3001\u671f\u671b\u53ca\u5168\u7a0b\u4f53\u9a8c\u3002<\/p>\n<p>\u9664\u4e86\u201c\u4f53\u9a8c\u5730\u56fe\u201d\u5916\uff0c\u8fd8\u6709\u7528\u6765\u63cf\u8ff0\u7c7b\u4f3c\u7684\u89c6\u89c9\u5c55\u793a\u56fe\uff0c\u5982\uff1a\u987e\u5ba2\u65c5\u7a0b\uff08Customer Journey\uff09\uff0c\u7528\u6237\u65c5\u7a0b\uff08User Journey\uff09\uff0c\u6709\u65f6\u4ea6\u88ab\u53eb\u505a\u84dd\u56fe\uff08 Blueprint\uff09\u6216\u670d\u52a1\u73af\uff08 Service Ecology\uff09\u3002\u5c3d\u7ba1\u540e\u4e24\u8005\u4e0e\u524d\u9762\u7684\u540d\u79f0\u5b58\u5728\u7ec6\u5fae\u5dee\u5f02\uff0c\u6211\u8fd8\u662f\u66f4\u613f\u610f\u5c06\u5b83\u4eec\u5f52\u4e3a\u201c\u591a\u7ef4\u5730\u56fe\u201d\uff08multidimensional maps\uff09\u91cc\u3002<\/p>\n<p>\u5982\u679c\u4e0a\u7f51\u641c\u7d22\uff0c\u4f60\u4f1a\u770b\u5230\u5f88\u591a\u4e0d\u540c\u6837\u5f0f\u4f46\u6709\u7740\u5171\u540c\u5143\u7d20\u7684\u4f53\u9a8c\u5730\u56fe\u3002\u5728\u770b\u8fc7\u5f88\u591a\u4f53\u9a8c\u5730\u56fe\uff0c\u7814\u7a76\u8fc7\u73b0\u6709\u7684\u65b9\u6cd5\u8bba\uff0c\u4e5f\u4eb2\u81ea\u4e3a\u6240\u5728\u516c\u53f8\u5236\u4f5c\u4e86\u4e00\u4e2a\u540e\uff0c\u6211\u603b\u7ed3\u4e86\u4e00\u4e9b\u8bbe\u8ba1\u6a21\u5f0f\u5206\u4eab\u7ed9\u5927\u5bb6\u3002\u6211\u7684\u53e6\u4e00\u7bc7\u535a\u6587\u300aDIY Experience Maps\u300b\u89e3\u91ca\u4e86\u5982\u4f55\u6839\u636e\u6211\u5728\u5de5\u4f5c\u4e2d\u4f7f\u7528\u7684\u5448\u73b0\u65b9\u5f0f\u6765\u65b0\u5efa\u4f53\u9a8c\u5730\u56fe\u3002<\/p>\n<p><strong>\u4f53\u9a8c\u5730\u56fe\u4e2d\u7684\u76f8\u4f3c\u548c\u4e0d\u540c\u53ef\u4ee5\u5f52\u7eb3\u4e3a\u4e09\u70b9 \uff1a<\/strong><\/p>\n<ol>\n<li>\u4fe1\u606f\u53ef\u89c6\u5316\uff0c\u6211\u79f0\u5b83\u4e3a\u5448\u73b0\u65b9\u5f0f\uff08layout\uff09\u3002<\/li>\n<li>\u5185\u5bb9\uff08content\uff09\uff1a\u4f53\u9a8c\u5730\u56fe\u91cc\u7684\u5143\u7d20\u3002\u5927\u591a\u6570\u4f53\u9a8c\u5730\u56fe\u6709\u76f8\u4f3c\u7684\u5143\u7d20\uff0c\u4f46\u6709\u4e9b\u4f53\u9a8c\u5730\u56fe\u4f1a\u56e0\u4e3a\u8bbe\u8ba1\u5173\u6ce8\u70b9\u4e0d\u4e00\u6837\u800c\u5728\u5143\u7d20\u65b9\u9762\u6709\u6240\u4e0d\u540c\u3002<\/li>\n<li>\u590d\u6742\u6027\u3002\u5206\u4e3a\u7b80\u5355\u6216\u591a\u7ef4\u5ea6\u7684\u4f53\u9a8c\u5730\u56fe\u3002<\/li>\n<\/ol>\n<p>\u5728\u9009\u62e9\u5448\u73b0\u65b9\u5f0f\u65f6\uff0c\u5185\u5bb9\u548c\u590d\u6742\u6027\u662f\u4e24\u4e2a\u6700\u91cd\u8981\u7684\u8003\u8651\u56e0\u7d20\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>1. \u5448\u73b0\u65b9\u5f0f<\/strong><\/h4>\n<p><em>\u4f53\u9a8c\u5730\u56fe\u7684\u57fa\u672c\u5448\u73b0\u65b9\u5f0f<\/em><\/p>\n<p>\u4f53\u9a8c\u5730\u56fe\u4e3b\u8981\u6709\u4e24\u79cd\u5448\u73b0\u65b9\u5f0f\uff1a\u5176\u4e2d\u4e4b\u4e00\u4e3a\u7ecf\u5178\u7684\u65f6\u95f4\u8f74\u6a21\u5f0f\uff0c\u5b83\u53c8\u5206\u4e3a\u6a2a\u5411\u548c\u7eb5\u5411\u4e24\u79cd\uff1a\u5f53\u63a5\u89e6\u70b9\u662f\u4ece\u5de6\u5230\u53f3\u7684\u65b9\u5f0f\u7ec4\u7ec7\u5448\u73b0\u65f6\uff0c\u4e3a\u6a2a\u5411\u65f6\u95f4\u8f74\u5f0f\uff1b\u82e5\u63a5\u89e6\u70b9\u4ee5\u4ece\u4e0a\u81f3\u4e0b\u7684\u65b9\u5f0f\u7ec4\u7ec7\u65f6\uff0c\u5219\u4e3a\u7eb5\u5411\u65f6\u95f4\u8f74\u3002\u65f6\u95f4\u8f74\u662f\u6211\u6700\u5e38\u7528\u7684\u5448\u73b0\u65b9\u5f0f\uff0c\u56e0\u4e3a\u5b83\u5bf9\u6bcf\u4e2a\u4eba\u6765\u8bf4\u90fd\u662f\u6700\u7b80\u5355\u6613\u61c2\u7684\uff08\u5982\u5e7f\u4e3a\u4eba\u77e5\u7684\u201c\u661f\u5df4\u514b\u4f53\u9a8c\u5730\u56fe\u201d\uff09\u3002<\/p>\n<p>\u53e6\u5916\u4e00\u79cd\u5219\u662f\u73af\u5f62\u56fe\u3002\u5f53\u4ea4\u4e92\u9636\u6bb5\u6bd4\u63a5\u89e6\u70b9\u66f4\u91cd\u8981\uff0c\u5e76\u4e14\u9700\u8981\u66f4\u591a\u5730\u53cd\u6620\u4ea7\u54c1\/\u670d\u52a1\u7684\u5168\u7a0b\u4f53\u9a8c\u65f6\uff0c\u73af\u5f62\u56fe\u4f1a\u66f4\u4e3a\u5408\u9002\u3002\u5176\u4e2d\uff0c\u4ea4\u4e92\u73af\u8282\u662f\u4e3b\u6846\u67b6\u3002\u7f3a\u70b9\u662f\u4e0d\u4f1a\u6709\u592a\u591a\u7ec6\u8282\uff0c\u4f46\u4f18\u70b9\u662f\u80fd\u4ee5\u66f4\u7b80\u5355\u7684\u6a21\u5f0f\u5c55\u73b0\u66f4\u5927\u8303\u56f4\u7684\u7cfb\u7edf\/\u670d\u52a1\u3002\uff08\u5982Lego\u73af\u5f62\u56fe\uff0cMMR Strategy\u7684\u7535\u8bdd\u670d\u52a1\u4f53\u9a8c\u5730\u56fe)<\/p>\n<p><img loading=\"lazy\" src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2012\/11\/experience-map-layout1.jpg\" alt=\"\" width=\"600\" height=\"720\" \/><\/p>\n<p>\u9009\u62e9\u5408\u9002\u7684\u5448\u73b0\u65b9\u5f0f\u662f\u81f3\u5173\u91cd\u8981\u7684\u3002\u4f60\u7684\u4f53\u9a8c\u5730\u56fe\u662f\u5426\u6210\u529f\u548c\u6e05\u6670\u5f88\u5927\u7a0b\u5ea6\u4e0a\u53d6\u51b3\u4e8e\u662f\u5426\u9009\u62e9\u4e86\u5408\u9002\u7684\u5448\u73b0\u65b9\u5f0f\u548c\u56fe\u5f62\u5143\u7d20\u3002<\/p>\n<p><img loading=\"lazy\" src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/time-line-exp-map-starbucks-1024x845.jpg\" alt=\"Starbucks Experience Map\" width=\"614\" height=\"507\" \/><\/p>\n<p><em>\uff08\u56fe\uff1a\u661f\u5df4\u514b\u4f53\u9a8c\u5730\u56fe\uff09<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/wheel-exp-map-lego-1024x768.png\" alt=\"Lego wheel Experience Map\" width=\"614\" height=\"461\" \/><\/p>\n<p><em>\uff08\u56fe\uff1a\u4e50\u9ad8\u73af\u5f62\u4f53\u9a8c\u5730\u56fe\uff09<\/em><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>2. \u5185\u5bb9\u548c\u5143\u7d20<\/strong><\/h4>\n<p>\u5927\u90e8\u5206\u4f53\u9a8c\u5730\u56fe\u7684\u5171\u540c\u5185\u5bb9\u5982\u4e0b\uff1a<\/p>\n<ul>\n<li>\u7528\u6237\u7684\u9700\u6c42\/\u4f53\u9a8c\u7684\u89e6\u53d1\u70b9<\/li>\n<li>\u4f53\u9a8c\u9636\u6bb5<\/li>\n<li>\u5fc3\u7406\u72b6\u6001\uff08\u5982\u6ce8\u610f\u529b\u3001\u6001\u5ea6\u3001\u52a8\u673a\u3001\u60c5\u7eea\u7b49\u7b49\uff09<\/li>\n<li>\u7528\u6237\u5728\u4f53\u9a8c\u4e2d\u7684\u60c5\u611f\u72b6\u6001\uff0c\u60f3\u6cd5\u3001\u611f\u53d7\u548c\u53cd\u5e94<\/li>\n<li>\u4ea4\u4e92\u8fde\u63a5\u7c7b\u578b<\/li>\n<li>\u7528\u6237\u6d3b\u52a8\/\u4ea4\u4e92\uff08\u4e3b\u8981\u4ee5\u63a5\u89e6\u70b9\u8868\u793a\uff09<\/li>\n<li>\u7cfb\u7edf\u64cd\u4f5c\uff08\u4ece\u7cfb\u7edf\u89c2\u70b9\u51fa\u53d1\u7684\u4ea4\u4e92\uff09<\/li>\n<li>\u63a5\u89e6\u70b9\uff1a\u4ea4\u4e92\u70b9\u3001\u75db\u70b9\u3001\u5174\u8da3\u70b9\uff08delight points\uff09<\/li>\n<li>\u4eba\u7269\u89d2\u8272\u548c\u573a\u666f\u6458\u8981<\/li>\n<li>\u7cfb\u7edf\u673a\u4f1a\u70b9\u548c\u670d\u52a1\u969c\u788d<\/li>\n<li>\u8def\u5f84\uff08\u65c5\u7a0b\u987a\u5e8f\uff09<\/li>\n<\/ul>\n<p><img loading=\"lazy\" src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/experience-map-time-line-layout1.jpg\" alt=\"\" width=\"605\" height=\"783\" \/><\/p>\n<p>\u4e00\u4e9b\u4f53\u9a8c\u5730\u56fe\u4e3b\u8981\u5173\u6ce8\u7528\u6237\u7684\u60c5\u611f\u72b6\u6001\uff0c\u5176\u4ed6\u5219\u5173\u6ce8\u4ea4\u4e92\u9636\u6bb5\u548c\u7cfb\u7edf\u64cd\u4f5c\u3002\u5728Softonic\uff08\u8f6f\u4ef6\u7f51\u7ad9\u2014\u8bd1\u8005\u6ce8\uff09\u7684\u9879\u76ee\u91cc\uff0c\u6211\u5173\u6ce8\u7684\u662f\u7528\u6237\u7684\u60c5\u611f\u548c\u60f3\u6cd5\uff0c\u5e76\u628a\u5b83\u4eec\u6574\u5408\u6210\u4fe1\u606f\u6c14\u6ce1\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>3. \u590d\u6742\u6027<\/strong><\/h4>\n<p>\u4e00\u4e2a\u7b80\u5355\u7684\u4f53\u9a8c\u5730\u56fe\u4ec5\u4ec5\u53cd\u6620\u4e00\u4e2a\u573a\u666f\u4e2d\u7684\u5176\u4e2d\u4e00\u4e2a\u53ef\u80fd\u8def\u5f84\uff0c\u5982\u4ee5\u4e0b\u4f8b\u5b50\uff1aCustomer Journey Map through Red &amp; White grocery store \u548c Journey Map from effective UI \u3002<\/p>\n<p><img src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/time-line-exp-map-3.png\" alt=\"Simple time-line experience map\" \/><\/p>\n<p><img loading=\"lazy\" src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/time-line-exp-map-2-1024x662.jpg\" alt=\"\" width=\"819\" height=\"530\" \/><\/p>\n<p>\u800c\u4e00\u4e2a\u590d\u6742\u7684\u4f53\u9a8c\u5730\u56fe\u5219\u53ef\u5305\u542b\u8de8\u5e73\u53f0\u7684\u4f53\u9a8c\u6216\u8005\u4e0d\u540c\u65f6\u95f4\u6bb5\/\u573a\u666f\u4e0b\u7684\u4f53\u9a8c\uff0c\u5982\u4e0b\u56fe Kuudes.fi service design concept for Helsinki City Library \u548c nForm example of a cross-chanel experience\u3002<\/p>\n<p><img src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/multidimensional-exp-map-3.jpg\" alt=\"Multidimensional Exp Map\" \/><\/p>\n<p><img loading=\"lazy\" src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/multidimensional-exp-map-41.jpg\" alt=\"Multidimensional Experience Map\" width=\"1440\" height=\"435\" \/><\/p>\n<p>\u4f53\u9a8c\u5730\u56fe\u7684\u590d\u6742\u6027\u4e0d\u4ec5\u53d6\u51b3\u4e8e\u7cfb\u7edf\u7684\u4ea4\u4e92\u662f\u5426\u590d\u6742\uff0c\u8fd8\u53d6\u51b3\u4e8e\u4f53\u9a8c\u524d\u540e\u5404\u7ec6\u8282\u7684\u8be6\u7ec6\u7a0b\u5ea6\uff0c\u4ee5\u53ca\u4e0d\u540c\u7ec4\u6210\u90e8\u5206\u7684\u8be6\u7ec6\u7a0b\u5ea6\u3002<\/p>\n<p><strong>\u603b\u7ed3\u4e00\u4e0b\uff0c\u4e00\u4e2a\u57fa\u7840\u7684\u4f53\u9a8c\u5730\u56fe\u5c31\u662f\u8fd9\u6837\u4e00\u4e2a\u6a21\u5f0f\uff1a\u201c\u4e00\u4f4d\u7528\u6237\uff0c\u4e00\u4e2a\u76ee\u6807\uff0c\u4e00\u4e2a\u573a\u666f\uff0c\u4e00\u6761\u8def\u5f84\u201d\u3002\u5f53\u4f60\u77e5\u9053\u7cfb\u7edf\u5141\u8bb8\u591a\u6761\u8def\u5f84\u65f6\uff0c\u589e\u52a0\u591a\u4e2a\u9605\u8bfb\u7ef4\u5ea6\uff0c\u6216\u5728\u4e00\u4e2a\u6d41\u7a0b\u91cc\u53cd\u6620\u591a\u4e2a\u4eba\u7269\u89d2\u8272\u90fd\u4f1a\u63d0\u9ad8\u4f53\u9a8c\u5730\u56fe\u7684\u590d\u6742\u6027\u3002<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u5982\u4f55\u9009\u62e9\u5448\u73b0\u65b9\u5f0f\uff1f<\/strong><\/h4>\n<p>\u4f53\u9a8c\u5730\u56fe\u7684\u5408\u9002\u5448\u73b0\u65b9\u5f0f\u4e3b\u8981\u53d6\u51b3\u4e8e\uff1a<\/p>\n<ul>\n<li>\u6240\u51c6\u5907\u5185\u5bb9\u7684\u6570\u91cf\u548c\u4e30\u5bcc\u7a0b\u5ea6\u3002\u6bd4\u5982\u63a5\u89e6\u70b9\u6216\u673a\u4f1a\u70b9\u7684\u6570\u91cf\uff0c\u4ea4\u4e92\u7c7b\u578b\uff0c\u6d89\u53ca\u7684\u8bbe\u5907\u7b49\u7b49\u3002<\/li>\n<li>\u4f60\u60f3\u5f3a\u8c03\u54ea\u4e9b\u65b9\u9762\uff1a\u63a5\u89e6\u70b9\uff1f\u7cfb\u7edf\u4ea4\u4e92\u7684\u7279\u70b9\/\u529f\u80fd\uff1f\u8fd8\u662f\u4f53\u9a8c\u8fc7\u7a0b\u4e2d\u7684\u60c5\u611f\u56e0\u7d20\u7b49\u7b49\u3002<\/li>\n<\/ul>\n<p>\u65f6\u95f4\u8f74\u6a21\u5f0f\u662f\u6700\u5e38\u89c1\u7684\u5448\u73b0\u65b9\u5f0f\uff0c\u53ef\u80fd\u8ddf\u5b83\u662f\u4f20\u7edf\u7684\u53d9\u4e8b\u65b9\u5f0f\u6709\u5173\uff0c\u80fd\u66f4\u5bb9\u6613\u8ba9\u5404\u79cd\u7c7b\u578b\u7684\u4eba\u90fd\u7406\u89e3\u548c\u9075\u5faa\u3002\u6211\u5f3a\u70c8\u63a8\u8350\u65f6\u95f4\u8f74\u6a21\u5f0f\uff0c\u9664\u975e\u4f60\u7684\u9879\u76ee\u590d\u6742\u7a0b\u5ea6\u4e0d\u9002\u5408\u4f7f\u7528\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u5448\u73b0\u65b9\u5f0f\u91cc\u7684\u5143\u7d20<\/strong><\/h4>\n<p>\u6700\u540e\uff0c\u5982\u4f55\u6574\u5408\u6700\u7ec8\u8bbe\u8ba1\u91cc\u7684\u4e0d\u540c\u7684\u5143\u7d20\uff0c\u8ba9\u4ed6\u4eec\u53d8\u5f97\u548c\u8c10\u3001\u6613\u8bfb\u4e5f\u662f\u975e\u5e38\u91cd\u8981\u7684\u3002<\/p>\n<p>\u8fd9\u91cc\u4f60\u53ef\u4ee5\u770b\u5230\uff0c\u5728\u4e00\u4e2a\u65f6\u95f4\u8f74\u6a21\u5f0f\u7684\u5448\u73b0\u65b9\u5f0f\u91cc\uff0c\u6211\u662f\u5982\u4f55\u6574\u5408\u5143\u7d20\u7684\uff1a<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>\u4f53\u9a8c\u8def\u5f84\u3001\u63a5\u89e6\u70b9\u548c\u8fde\u63a5\u7c7b\u578b\uff1a\u7528\u7bad\u5934\u6765\u8868\u793a\u63a5\u89e6\u70b9\u4e4b\u95f4\u7684\u8fde\u63a5\u7c7b\u578b\uff08\u4ece\u5de6\u5230\u53f3\u662f\u53ef\u63a7\u7684\u8bc4\u4f30\uff0c\u4ece\u4e0b\u56fee\u5230f\u95f4\u6211\u4eec\u53ef\u4ee5\u770b\u5230\u8fd9\u79cd\u8fde\u63a5\uff09\u3002\u6211\u7528\u5b57\u6bcd\u6807\u51fa\u6bcf\u4e2a\u70b9\uff0c\u540c\u65f6\u53ef\u4ee5\u8f7b\u677e\u5730\u5728\u4f53\u9a8c\u5730\u56fe\u5e95\u90e8\u6dfb\u52a0\u8bf4\u660e\u4fe1\u606f\u3002<\/li>\n<li>\u7cfb\u7edf\u4ea4\u4e92\u548c\u884c\u52a8\u3002\u6211\u4f7f\u7528\u56fe\u6807\u6765\u8868\u793a\u53d1\u751f\u7684\u52a8\u4f5c\uff08\u529f\u80fd\u3001\u5185\u5bb9\u90e8\u5206\u7b49\u7b49\uff09<\/li>\n<li>\u5916\u90e8\u7cfb\u7edf\u9636\u6bb5\u3002\u6211\u4f7f\u7528\u4e0d\u540c\u7684\u80cc\u666f\u6765\u6807\u8bb0\u7cfb\u7edf\u5916\u90e8\u53d1\u751f\u7684\u4ea4\u4e92\u3002<\/li>\n<li>\u6211\u7528\u4fe1\u606f\u6c14\u6ce1\u7684\u65b9\u5f0f\u6765\u63cf\u8ff0\u4eba\u7269\u89d2\u8272\u5bf9\u4e8e\u4ea4\u4e92\u7684\u4f53\u9a8c\u548c\u60f3\u6cd5\u3002\u6211\u4e5f\u4f7f\u7528\u7ea2\u8272\u548c\u7eff\u8272\u6765\u6807\u8bb0\u8fd9\u4e9b\u60f3\u6cd5\u4ea7\u751f\u6d88\u6781\u8fd8\u662f\u79ef\u6781\u7684\u5f71\u54cd\u3002<\/li>\n<li>\u6700\u540e\uff0c\u6839\u636e\u6211\u60f3\u8868\u8fbe\u7684\u70b9\uff0c\u7528\u91cf\u8868\u6216\u8868\u60c5\u6765\u8868\u793a\u4e0d\u540c\u7684\u5fc3\u7406\u72b6\u6001\u548c\u60c5\u7eea<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>\u4ee5\u4e0b\u662f\u6211\u81ea\u5df1\u7684\u65f6\u95f4\u8f74\u6a21\u5f0f\u4f53\u9a8c\u5730\u56fe\u8bbe\u8ba1\uff0c\u5b83\u5305\u542b\u4e86\u6240\u6709\u7684\u5143\u7d20\uff1a<\/p>\n<p><img src=\"http:\/\/www.ux-lady.com\/wp-content\/uploads\/2013\/03\/experience-map-timeline-uxlady1.jpg\" alt=\"\" \/><\/p>\n<p>\u5173\u4e8e\u8fd9\u4e2a\u5c55\u793a\u7684\u8be6\u7ec6\u4ecb\u7ecd\uff0c\u8be6\u89c1\u6211\u53e6\u4e00\u7bc7\u535a\u6587<a href=\"http:\/\/www.ux-lady.com\/diy-experience-map\/\" target=\"_blank\" rel=\"noopener\">\u300a DIY Experience Maps\u300b<\/a>\u3002<\/p>\n<p>&nbsp;<\/p>\n<address>\u8bd1\u8005\uff1a\u5728\u5ba5\uff1b\u5ba1\u6821\uff1afly\uff1b\u53d1\u5e03\u65e5\u671f\uff1aMarch 17, 2013<\/address>\n<address><em>\u539f\u6587\u4f5c\u8005\uff1aUXLady<\/em><a href=\"http:\/\/www.touchpointdashboard.com\/author\/jkramp\/\" target=\"_blank\" rel=\"author noopener\"><br \/>\n<\/a><\/address>\n<address><em>\u539f\u6587\u94fe\u63a5\uff1a<a href=\"http:\/\/www.ux-lady.com\/experience-maps-user-journey-and-more-exp-map-layout\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.ux-lady.com\/experience-maps-user-journey-and-more-exp-map-layout\/<\/a><a href=\"http:\/\/uxmas.com\/2012\/the-ux-portfolio-telling-your-story\" target=\"_blank\" rel=\"noopener\"><br \/>\n<\/a><\/em><\/address>\n<address>\u9876\u90e8\u56fe\u7247\u6765\u6e90\uff1a<em><a href=\"http:\/\/www.ux-lady.com\/experience-maps-user-journey-and-more-exp-map-layout\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.ux-lady.com\/experience-maps-user-journey-and-more-exp-map-layout\/<\/a><\/em><a href=\"http:\/\/www.agiletesting.info\/wp-content\/uploads\/2010\/12\/story_on-index-card.jpg\" target=\"_blank\" rel=\"noopener\"><br \/>\n<\/a><\/address>\n<address>\u7248\u6743\u6240\u6709\uff1aUXRen\u7ffb\u8bd1\u7ec4 \uff08\u8f6c\u8f7d\u8bf7\u6ce8\u660e\u51fa\u5904\uff01\uff09<\/address>\n<address>\u00a0<\/address>\n<address>\u00a0<\/address>\n","protected":false},"excerpt":{"rendered":"<p>\u4f53\u9a8c\u5730\u56fe\uff08Experience Map\uff09&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":1761,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[47],"tags":[476,563,2404,696],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/1760"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1760"}],"version-history":[{"count":4,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/1760\/revisions"}],"predecessor-version":[{"id":59254,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/1760\/revisions\/59254"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/1761"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1760"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1760"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}