{"id":19966,"date":"2015-08-24T10:57:09","date_gmt":"2015-08-24T02:57:09","guid":{"rendered":"http:\/\/13tech.com.cn\/?p=19966"},"modified":"2016-07-05T09:59:39","modified_gmt":"2016-07-05T01:59:39","slug":"%e3%80%90uxren%e8%af%91%e3%80%91%e4%bb%80%e4%b9%88%e6%98%af%e6%9c%8d%e5%8a%a1%e8%ae%be%e8%ae%a1%ef%bc%9f","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=19966","title":{"rendered":"\u3010UXRen\u8bd1#72\u3011\u4ec0\u4e48\u662f\u670d\u52a1\u8bbe\u8ba1\uff1f"},"content":{"rendered":"<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/08\/service-design-intro-qiyu-00.jpg\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-19968\" alt=\"service-design-intro-qiyu-00\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/08\/service-design-intro-qiyu-00.jpg\" width=\"660\" height=\"350\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/08\/service-design-intro-qiyu-00.jpg 660w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/08\/service-design-intro-qiyu-00-300x159.jpg 300w\" sizes=\"(max-width: 660px) 100vw, 660px\" \/><\/a><\/p>\n<h4><span style=\"color: #0000ff;\">\u4ec0\u4e48\u662f\u670d\u52a1\u8bbe\u8ba1\uff1f<\/span><\/h4>\n<p>\u670d\u52a1\u8bbe\u8ba1\u662f\u8ba9\u4f60\u63d0\u4f9b\u7684\u670d\u52a1\u53d8\u5f97\u6709\u7528\u3001\u53ef\u7528\u3001\u9ad8\u6548\u3001\u6709\u6548\u548c\u4ee4\u4eba\u6ee1\u610f\u3002<\/p>\n<p>\u5b83\u5e76\u975e\u65e0\u6cd5\u89e6\u53ca\u6216\u8005\u662f\u4f60\u4f20\u9012\u7ed9\u987e\u5ba2\u6216\u7528\u6237\u7684\u611f\u53d7\u3002\u76f8\u53cd\uff0c\u5b83\u662f\u771f\u5b9e\u7684\u4e8b\u7269\uff0c\u670d\u52a1\u8bbe\u8ba1\u5e08\u4eec\u5c06\u5176\u79f0\u4f5c\u63a5\u89e6\u70b9\uff08touchpoints\uff09\u3002\u5982\u679c\u4f60\u8058\u7528\u4e00\u540d\u670d\u52a1\u8bbe\u8ba1\u5e08\uff0c\u4ed6\u4eec\u53ef\u80fd\u4f1a\uff1a<\/p>\n<ul>\n<li>\u5e2e\u4f60\u627e\u5230\u95ee\u9898\u6240\u5728\u5e76\u63d0\u51fa\u6539\u8fdb\u7684\u60f3\u6cd5\u3002<\/li>\n<li>\u91cd\u65b0\u8bbe\u8ba1\u4f60\u7684\u4ea7\u54c1\u6765\u6539\u5584\u987e\u5ba2\u5728\u4f7f\u7528\u670d\u52a1\u65f6\u4e0e\u4e4b\u4ea4\u4e92\u7684\u65b9\u5f0f\u3002<\/li>\n<li>\u8bbe\u8ba1\u7a7a\u95f4\u4ee5\u4fbf\u66f4\u52a0\u6709\u6548\u5730\u63d0\u4f9b\u670d\u52a1\u3002<\/li>\n<li>\u521b\u5efa\u5370\u5237\u54c1\u3001\u7f51\u7ad9\u3001\u5236\u670d\u3001\u5e7f\u544a\u548c\u54c1\u724c\u76f8\u5173\u7684\u4e1c\u897f\u6765\u5ba3\u4f20\u4f60\u7684\u670d\u52a1\u3002<\/li>\n<\/ul>\n<p>\u6240\u4ee5\u670d\u52a1\u8bbe\u8ba1\u9879\u76ee\u662f\u4e00\u4e2a\u6218\u7565\u9879\u76ee\uff0c\u5b83\u4f1a\u4f7f\u7528\u50cf\u6df1\u5165\u7684\u5ba2\u6237\u7814\u7a76\uff0c\u534f\u540c\u5f0f\u60f3\u6cd5\u751f\u6210\u3001\u65e9\u671f\u539f\u578b\u6784\u5efa\u53ca\u6d4b\u8bd5\u4e4b\u7c7b\u7684\u8bbe\u8ba1\u65b9\u6cd5\u6765\u63d0\u4f9b\u57fa\u4e8e\u987e\u5ba2\u771f\u5b9e\u9700\u6c42\u7684\u670d\u52a1\uff0c\u8fd9\u4e9b\u65b9\u6cd5\u5c06\u590d\u6742\u95ee\u9898\u8fdb\u884c\u7b80\u5316\uff0c\u5e76\u4e14\u63d0\u4f9b\u7740\u773c\u672a\u6765\u548c\u5177\u6709\u6210\u672c\u610f\u8bc6\u7684\u89e3\u51b3\u65b9\u6848\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\">\u4e3a\u4ec0\u4e48\u8981\u8fd0\u7528\u670d\u52a1\u8bbe\u8ba1\uff1f<\/span><\/h4>\n<p>\u82f1\u56fd\u7ecf\u6d4e\u7684\u56db\u5206\u4e4b\u4e09\u6765\u6e90\u4e8e\u670d\u52a1\u4e1a\uff0c\u5e76\u4e1480%\u7684\u5c31\u4e1a\u4e0e\u670d\u52a1\u76f8\u5173\u3002\u5c3d\u7ba1\u82f1\u56fd\u534a\u6570\u7684\u5236\u9020\u5546\u8ba4\u4e3a\u8bbe\u8ba1\u5bf9\u4e8e\u4fdd\u6301\u7ade\u4e89\u529b\u81f3\u5173\u91cd\u8981\uff0c\u4f46\u662f\u6211\u4eec\u7684\u670d\u52a1\u884c\u4e1a\uff0c\u65e0\u8bba\u662f\u91d1\u878d\u670d\u52a1\uff0c\u96f6\u552e\u5546\u8fd8\u662f\u516c\u5171\u670d\u52a1\u7684\u4ece\u4e1a\u8005\u5bf9\u6b64\u5374\u4e0d\u592a\u786e\u5b9a\u3002\u53ea\u670910\u5206\u4e4b\u4e00\u7684\u670d\u52a1\u4f01\u4e1a\u8ba4\u4e3a\u8bbe\u8ba1\u53ef\u4ee5\u4f7f\u5176\u8131\u9896\u800c\u51fa\u5e76\u66f4\u5177\u7ade\u4e89\u529b\u3002<\/p>\n<p>\u8fd9\u610f\u5473\u7740\u82f1\u56fd1\u4e07\u4ebf\u82f1\u9551\u7684\u670d\u52a1\u7ecf\u6d4e\u53ca\u5176\u670d\u52a1\u4e1a\u548c\u516c\u5171\u670d\u52a1\u6b63\u5728\u9519\u5931\u8bb8\u591a\u673a\u4f1a\uff0c\u4ed6\u4eec\u672c\u53ef\u4ee5\u901a\u8fc7\u6539\u5584\u81ea\u8eab\u4ea7\u54c1\uff0c\u66f4\u597d\u5730\u4f20\u8fbe\u81ea\u5df1\u5728\u505a\u4ec0\u4e48\u6216\u8005\u63d0\u4f9b\u521b\u65b0\u578b\u670d\u52a1\u6765\u4e0e\u7ade\u4e89\u8005\u8fdb\u884c\u533a\u5206\u3002<\/p>\n<p>\u670d\u52a1\u5bf9\u4e8e\u6211\u4eec\u7ecf\u6d4e\u7684\u91cd\u8981\u6027\u65e5\u76ca\u589e\u52a0\uff0c\u968f\u7740\u6211\u4eec\u5bf9\u516c\u5171\u670d\u52a1\u4ef7\u503c\u671f\u671b\u7684\u4e0d\u65ad\u4e0a\u5347\uff0c\u8bbe\u8ba1\u5e08\u4eec\u5df2\u7ecf\u548c\u670d\u52a1\u63d0\u4f9b\u8005\u4eec\u5171\u540c\u5408\u4f5c\u6765\u52a9\u5176\u63d0\u5347\u81ea\u8eab\u670d\u52a1\u3002\u8fd9\u79cd\u505a\u6cd5\u901a\u5e38\u88ab\u79f0\u4e3a\u670d\u52a1\u8bbe\u8ba1\uff0c\u4f46\u8fd9\u5f88\u5bb9\u6613\u8ba9\u6211\u4eec\u5f00\u59cb\u601d\u8003\u4e3a\u4ec0\u4e48\u8bbe\u8ba1\u5e08\u80fd\u591f\u5e2e\u52a9\u6539\u5584\u670d\u52a1\u3002<\/p>\n<p>\u8bbe\u8ba1\u5e08\u4eec\u62e5\u6709\u7406\u89e3\u7528\u6237\u6b32\u6c42\u548c\u9700\u6c42\u7684\u5de5\u5177\u548c\u7ecf\u9a8c\u3002\u4ed6\u4eec\u7684\u5de5\u4f5c\u7ed3\u5408\u4e86\u6280\u672f\u3001\u529f\u80fd\u4ee5\u53ca\u7f8e\u5b66\uff0c\u8fd9\u5e76\u975e\u8868\u9762\u6c34\u5e73\u3002\u4ed6\u4eec\u4ee5\u95ee\u9898\u4e3a\u4e2d\u5fc3\uff0c\u5de5\u4f5c\u7684\u5185\u5bb9\u4ece\u62ef\u6551\u5730\u7403\u5230\u521b\u9020\u5546\u4e1a\u673a\u4f1a\u3002\u8fd9\u6bb5\u6765\u81ea\u670d\u52a1\u8bbe\u8ba1\u516c\u53f8IDEO\u8bbe\u8ba1\u5e08Bill Moggridge\u7684\u89c6\u9891\u89e3\u91ca\u4e86\u4ed6\u662f\u5982\u4f55\u4e0e\u4e0d\u540c\u884c\u4e1a\u7684\u4ece\u4e1a\u8005\u8fdb\u884c\u5408\u4f5c\u6765\u63d0\u51fa\u670d\u52a1\u6539\u5584\u7684\u60f3\u6cd5\uff0c\u8ba9\u4e0d\u540c\u7684\u5229\u76ca\u76f8\u5173\u8005\u53c2\u4e0e\uff0c\u7406\u89e3\u7528\u6237\u89c2\u70b9\u7136\u540e\u4e3a\u670d\u52a1\u521b\u65b0\u521b\u5efa\u6846\u67b6\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\">\u670d\u52a1\u8bbe\u8ba1\u65b9\u6cd5<\/span><\/h4>\n<p>\u5982\u679c\u4f60\u9009\u62e9\u540c\u4e00\u540d\u670d\u52a1\u8bbe\u8ba1\u5e08\u5171\u4e8b\uff0c\u4ed6\u4eec\u5728\u62d3\u5c55\u4f60\u670d\u52a1\u7684\u65f6\u5019\u4f1a\u4f7f\u7528\u4e00\u4e9b\u5e38\u89c1\u7684\u5de5\u5177\u548c\u65b9\u6cd5\u3002\u4ed6\u4eec\u5c06:<\/p>\n<ol>\n<li>\n<h5><span style=\"color: #0000ff;\">\u89c2\u5bdf\u73b0\u72b6\u3002<\/span><\/h5>\n<p>\u4ed6\u4eec\u53ef\u80fd\u4f7f\u7528\u4eba\u79cd\u5b66\u7814\u7a76\u65b9\u6cd5\u4ee5\u53ca\u50cf\u6570\u7801\u76f8\u673a\u548c\u5f55\u50cf\u673a\u4e4b\u7c7b\u7684\u5de5\u5177\u6765\u83b7\u53d6\u6df1\u523b\u6d1e\u5bdf\u3002<\/li>\n<li>\n<h5 style=\"text-align: justify;\"><span style=\"color: #0000ff;\">\u7528\u6237\u53c2\u4e0e\u3002<\/span><\/h5>\n<p>\u6e38\u620f\uff0c\u5934\u8111\u98ce\u66b4\u6216\u8005\u540c\u7528\u6237\u5ea6\u8fc7\u4ed6\u4eec\u7684\u4e00\u5929\u4f1a\u6709\u6240\u5e2e\u52a9\u3002<\/li>\n<li>\n<h5><span style=\"color: #0000ff;\">\u521b\u5efa\u670d\u52a1\u84dd\u56fe\u3002<\/span><\/h5>\n<p>\u4f60\u53ef\u4ee5\u770b\u5230\u4f55\u4eba\u5728\u4f55\u5904\u63d0\u4f9b\u670d\u52a1\uff0c\u4ed6\u4eec\u5982\u4f55\u5de5\u4f5c\u4ee5\u53ca\u987e\u5ba2\u5982\u4f55\u9002\u5e94\u4f60\u6240\u63d0\u4f9b\u7684\u670d\u52a1\u3002\u53d1\u73b0\u66f4\u591a\u5173\u4e8e\u670d\u52a1\u84dd\u56fe\u7684\u5185\u5bb9\u3002<\/li>\n<li>\n<h5><span style=\"color: #0000ff;\">\u5206\u6790\u670d\u52a1\u8d28\u91cf\u3002<\/span><\/h5>\n<p>\u8fd9\u91cc\u7528\u6237\u53cd\u9988\u5c06\u4f1a\u5341\u5206\u91cd\u8981\uff0c\u4f46\u662f\u8bbe\u8ba1\u5e08\u4eec\u5e76\u975e\u4ec5\u4ec5\u5728\u610f\u60c5\u7eea\u53cd\u5e94\u3002\u4ed6\u4eec\u53ef\u80fd\u4f1a\u8003\u8651\u4f60\u63d0\u4f9b\u670d\u52a1\u65b9\u5f0f\u7684\u6210\u672c\u6548\u76ca\u6216\u8005\u5bfb\u627e\u4f60\u7684\u4e1a\u52a1\u53ef\u4ee5\u5229\u7528\u7684\u673a\u4f1a\u3002<\/li>\n<li>\n<h5><span style=\"color: #0000ff;\">\u53d1\u5c55\u5e76\u5c06\u60f3\u6cd5\u56fe\u793a\u5316\u3002<\/span><\/h5>\n<p>\u5373\u4fbf\u4f60\u4e0d\u662f\u4e00\u540d\u8bbe\u8ba1\u5e08\u4e5f\u5e94\u91c7\u7528\u4e00\u79cd\u6613\u4e8e\u7406\u89e3\u7684\u65b9\u5f0f\u3002\u8fd9\u5c06\u6709\u52a9\u4e8e\u8bc4\u4f30\u8fd9\u4e9b\u60f3\u6cd5\u3002<\/li>\n<li>\n<h5><span style=\"color: #0000ff;\">\u5236\u4f5c\u65b0\u578b\u670d\u52a1\u7684\u539f\u578b\u3002<\/span><\/h5>\n<p>\u901a\u8fc7\u6f14\u793a\u670d\u52a1\u6216\u8005\u8ba9\u5458\u5de5\u4e92\u76f8\u8bd5\u7528\u6700\u65b0\u8bbe\u8ba1\u7684\u5de5\u5177\uff0c\u8bbe\u8ba1\u5e08\u4eec\u53ef\u4ee5\u5236\u4f5c\u51fa\u50cf\u4e92\u52a8\u5730\u56fe\u6216\u8005\u8c03\u67e5\u95ee\u5377\u8fd9\u6837\u65b0\u578b\u670d\u52a1\u4ea4\u4ed8\u65b9\u6cd5\u7684\u539f\u578b\uff0c\u5e76\u5728\u5931\u8d25\u6210\u672c\u4e0d\u9ad8\u7684\u65e9\u671f\u8fdb\u884c\u6d4b\u8bd5\u3002<\/li>\n<li>\n<h5><span style=\"color: #0000ff;\">\u521b\u5efa\u4e00\u4e2a\u5de5\u5177\u5305\u3002<\/span><\/h5>\n<p>\u5728\u521b\u610f\u9636\u6bb5\u7ed3\u675f\u7684\u65f6\u5019\u6765\u5e2e\u52a9\u670d\u52a1\u63d0\u4f9b\u8005\u77e5\u9053\u4f60\u9700\u8981\u4ec0\u4e48\u6765\u5b9e\u73b0\u90a3\u4e9b\u7ecf\u8fc7\u8bbe\u8ba1\u5e08\u4eec\u521b\u9020\u548c\u6d4b\u8bd5\u8fc7\u7684\u670d\u52a1\u63d0\u5347\u3002<\/li>\n<\/ol>\n<p>Roberta Tassi \u5df2\u7ecf\u7f16\u8bd1\u4e86\u4e00\u4e2a\u5168\u662f\u670d\u52a1\u8bbe\u8ba1\u5de5\u5177\u7684\u7f51\u7ad9\u4f5c\u4e3a\u5979\u5728\u7c73\u5170\u7406\u5de5\u5927\u5b66\u7814\u7a76\u7684\u90e8\u5206\u6210\u679c\u3002\u6d4f\u89c8\u5979\u5173\u4e8e\u670d\u52a1\u8bbe\u8ba1\u5de5\u5177\u7684\u5e7f\u6cdb\u5217\u8868\u3002\u94fe\u63a5\uff1a<\/p>\n<ul>\n<li><a href=\"http:\/\/www.servicedesigntools.org\/\" target=\"_blank\">http:\/\/www.servicedesigntools.org\/<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\">\u4e00\u53e5\u8bdd\u8c08\u670d\u52a1\u8bbe\u8ba1<\/span><\/h4>\n<p>\u6765\u81ea\u670d\u52a1\u8bbe\u8ba1\u673a\u678431 volts\u7684Marc Fonteijn\u53ea\u7528\u4e00\u53e5\u8bdd\u6765\u5b9a\u4e49\u670d\u52a1\u8bbe\u8ba1\uff0c\u4ed6\u572831 volts\u516c\u53f8\u535a\u5ba2\u4e0a\u8981\u6c42\u5176\u4ed6\u670d\u52a1\u8bbe\u8ba1\u5e08\u4eec\u505a\u540c\u6837\u7684\u4e8b\u60c5\u3002<\/p>\n<p>Marc\u5bf9\u670d\u52a1\u8bbe\u8ba1\u7684\u5b9a\u4e49\u662f\uff1a<\/p>\n<blockquote>\n<h5><span style=\"color: #0000ff;\">\u5f53\u4f60\u9762\u5bf9\u4e24\u5bb6\u6328\u7740\u7684\u5496\u5561\u5e97\uff0c\u4ed6\u4eec\u4ee5\u5b8c\u5168\u76f8\u540c\u7684\u4ef7\u683c\u5356\u7740\u5b8c\u5168\u4e00\u6837\u7684\u5496\u5561\u3002\u670d\u52a1\u8bbe\u8ba1\u5c31\u662f\u8ba9\u4f60\u8d70\u8fdb\u4e00\u5bb6\u800c\u975e\u53e6\u5916\u4e00\u5bb6\u7684\u91cd\u8981\u56e0\u7d20\u3002<\/span><\/h5>\n<\/blockquote>\n<p>\u6765\u81eaEngine\u670d\u52a1\u8bbe\u8ba1\u516c\u53f8\u7684Nick Marsh\u56de\u5e94\u9053\uff1a<\/p>\n<blockquote>\n<h5><span style=\"color: #0000ff;\">\u51fa\u8272\u7684\u670d\u52a1\u8bbe\u8ba1\u5c31\u662f\u523b\u610f\u8bbe\u8ba1\u6211\u4eec\u7684\u4f53\u9a8c\u548c\u670d\u52a1\u63d0\u4f9b\u7684\u8fc7\u7a0b\uff0c\u8ba9\u4eab\u53d7\u6216\u8005\u63d0\u4f9b\u5b83\u4eec\u7684\u4eba\u4eec\u83b7\u5f97\u66f4\u591a\u7684\u4ef7\u503c\u3002<\/span><\/h5>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #0000ff;\">\u60f3\u8981\u4e86\u89e3\u5176\u4ed6\u4eba\u5982\u4f55\u5b9a\u4e49\u670d\u52a1\u8bbe\u8ba1\uff0c\u6216\u662f\u6dfb\u52a0\u81ea\u5df1\u7684\u5b9a\u4e49\uff1f<\/span><\/h4>\n<p>\u8bf7\u8bbf\u95ee31 volts\u7684\u516c\u53f8\u535a\u5ba2\uff1a<\/p>\n<ul>\n<li><a href=\"http:\/\/www.31v.nl\/2008\/03\/one-line-of-service-design-the-list\/\" target=\"_blank\">http:\/\/www.31v.nl\/2008\/03\/one-line-of-service-design-the-list\/<\/a><\/li>\n<\/ul>\n<p>\u670d\u52a1\u8bbe\u8ba1\u5e08\u4eec\u60f3\u8c61\u3001\u89c4\u5212\u5e76\u7f16\u6392\u90a3\u4e9b\u8fd8\u672a\u751f\u6548\u7684\u89e3\u51b3\u65b9\u6848\u3002\u4ed6\u4eec\u89c2\u5bdf\u3001\u89e3\u91ca\u9700\u6c42\u548c\u884c\u4e3a\u5e76\u5c06\u5b83\u4eec\u8f6c\u5316\u6210\u6f5c\u5728\u7684\u672a\u6765\u670d\u52a1\u3002\u5728\u8fd9\u4e2a\u8fc7\u7a0b\u4e2d\uff0c\u4f1a\u4f7f\u7528\u7c7b\u4f3c\u7684\u63a2\u7d22\u3001\u751f\u6210\u4ee5\u53ca\u8bc4\u4f30\u7684\u65b9\u6cd5\uff0c\u5bf9\u73b0\u6709\u670d\u52a1\u7684\u518d\u8bbe\u8ba1\u65e2\u662f\u4e00\u4e2a\u6311\u6218\u4e5f\u662f\u5bf9\u65b0\u578b\u521b\u65b0\u670d\u52a1\u7684\u53d1\u5c55\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h5>\u7248\u6743\u6240\u6709\uff1a<a href=\"http:\/\/13tech.com.cn\/?page_id=7869\" target=\"_blank\">UXRen\u7ffb\u8bd1\u7ec4<\/a><\/h5>\n<p><span style=\"color: #3366ff;\">\u9664\u8f6c\u8f7d\u6587\u7ae0\u5916\uff0c\u672c\u7ad9\u6240\u6709\u6587\u7ae0\u7248\u6743\u5f52UXRen\u793e\u533a\u6240\u6709\uff0c\u8f6c\u8f7d\u8bf7\u52a1\u5fc5\u6807\u660e\u4ee5\u4e0b3\u6761\u4fe1\u606f\uff08\u6765\u6e90\u3001\u8bd1\u8005\u548c\u5ba1\u6821\u8005\uff09\uff0c\u5982\u672a\u6807\u6ce8\uff0c\u89c6\u4e3a\u4fb5\u6743\uff0c13Tech\u53caUXRen\u793e\u533a\u4fdd\u7559\u968f\u65f6\u8ffd\u8d23\u7684\u6743\u5229\u3002<\/span><\/p>\n<h5>\u8bd1\u8005\uff1a\u5b59\u542f\u7389<\/h5>\n<h5>\u5ba1\u6821\uff1a\u5b59\u542f\u7389<\/h5>\n<h5>\u539f\u6587\u4f5c\u8005\uff1aBirgit Mager \uff08\u79d1\u9686\u56fd\u9645\u8bbe\u8ba1\u5b66\u9662\u670d\u52a1\u8bbe\u8ba1\u6559\u6388\uff09<\/h5>\n<address><span style=\"font-size: 14px; line-height: 1.5em;\"><span style=\"font-size: 14px; line-height: 1.5em;\">\u539f\u6587\u94fe\u63a5\uff1a<\/span><a style=\"font-size: 14px; line-height: 1.5em;\" href=\"https:\/\/www.dropbox.com\/s\/0wix88ktoumut77\/What%20is%20service%20deisgn%20%28Original%29.pdf\" target=\"_blank\">https:\/\/www.dropbox.com<\/a><\/span><\/address>\n<address>\u9876\u90e8\u56fe\u7247\u6765\u6e90\uff1a<a href=\"http:\/\/www.smartweek.it\/wpsw\/wp-content\/uploads\/2015\/08\/services-hero-product-service-design.jpg\" target=\"_blank\">http:\/\/www.smartweek.it<\/a><\/address>\n<address>\u00a0<\/address>\n<address>\u00a0<\/address>\n","protected":false},"excerpt":{"rendered":"<p>\u4ec0\u4e48\u662f\u670d\u52a1\u8bbe\u8ba1\uff1f 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