{"id":41324,"date":"2016-07-14T08:30:57","date_gmt":"2016-07-14T00:30:57","guid":{"rendered":"http:\/\/uxren.cn\/?p=41324"},"modified":"2016-07-19T08:57:00","modified_gmt":"2016-07-19T00:57:00","slug":"%e3%80%90uxren%e8%af%91113%e3%80%91%e6%9c%aa%e6%9d%a5%e8%ae%be%e8%ae%a1%e9%87%8d%e7%82%b9%ef%bc%9a%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=41324","title":{"rendered":"\u3010UXRen\u8bd1#113\u3011\u672a\u6765\u8bbe\u8ba1\u91cd\u70b9\uff1a\u7528\u6237\u4f53\u9a8c"},"content":{"rendered":"<p><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-01.png\"><img loading=\"lazy\" class=\"alignnone wp-image-41342\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-01.png\" alt=\"uxrenyi-114-01\" width=\"600\" height=\"294\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-01.png 484w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-01-300x147.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n<p><em>\u5bfc\u8bfb\uff1a\u91c7\u7eb3\u63d0\u9ad8\u7528\u6237\u4f53\u9a8c\u7684\u5efa\u8bae\uff0c\u4e0d\u4ec5\u4f1a\u8ba9\u4f60\u7684\u6295\u8d44\u83b7\u5f97\u4e30\u539a\u56de\u62a5\uff0c\u8fd8\u80fd\u8ba9\u4f60\u7684\u54c1\u724c\u53d1\u5c55\u6709\u4e00\u4e2a\u575a\u5b9e\u7684\u57fa\u7840\u3002<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>\u66fe\u7ecf\u6709\u6bb5\u65f6\u95f4\uff0c\u5355\u51ed\u9ad8\u8d28\u91cf\u7684\u4ea7\u54c1\u5c31\u80fd\u83b7\u5f97\u6e90\u6e90\u4e0d\u65ad\u7684\u751f\u610f\uff0c\u6210\u529f\u6765\u6e90\u4e8e\u516c\u53f8\u4e13\u6ce8\u7ed9\u5e02\u573a\u63d0\u4f9b\u4e00\u4e2a\u53ef\u9760\u4e14\u9ad8\u8d28\u91cf\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4f46\u662f\u4eca\u5929\u4f3c\u4e4e\u5e76\u6ca1\u6709\u90a3\u4e48\u7b80\u5355\u3002\u5927\u90e8\u5206\u7684\u54c1\u724c\u5df2\u7ecf\u53d8\u6210\u5e02\u573a\u673a\u5668\uff0c\u53ea\u4f1a\u901a\u8fc7\u4e0d\u65ad\u7092\u4f5c\u4e0e\u4ed6\u4eba\u7ade\u4e89\uff0c\u800c\u975e\u5728\u81ea\u5df1\u7684\u4ea7\u54c1\u548c\u670d\u52a1\u5f53\u4e2d\u505a\u5230\u201c\u4ee5\u7528\u6237\u4e3a\u4e2d\u5fc3\u201d\u3002\u73b0\u4eca\u7684\u5546\u4e1a\u5927\u73af\u5883\u4e2d\uff0c\u4ea7\u54c1\u7684\u5dee\u5f02\u5316\u88ab\u5f53\u4f5c\u4e00\u4e2a\u5671\u5934\uff0c\u4e5f\u4e0d\u88ab\u8ba4\u4e3a\u662f\u4e00\u4e2a\u6210\u529f\u7684\u91cd\u8981\u56e0\u7d20\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u597d\u6d88\u606f\u662f\uff0c\u73b0\u5728\u8fd9\u79cd\u72b6\u51b5\u5df2\u6162\u6162\u88ab\u6539\u53d8\uff0c\u4ea7\u54c1\u548c\u670d\u52a1\u7684\u8bbe\u8ba1\u6b63\u66f4\u591a\u5730\u8003\u8651\u3001\u878d\u5165\u7528\u6237\u7684\u4e60\u60ef\u548c\u504f\u597d\u3002\u4f8b\u5982\uff1a\u5728\u7528\u6237\u51b3\u5b9a\u4e70\u4ec0\u4e48\u4e1c\u897f\u4e4b\u524d\u4f1a\u4e60\u60ef\u6027\u5730\u5728\u5546\u5e97\u91cc\u95f2\u901b\u3002<a href=\"http:\/\/dupress.com\/articles\/understanding-consumer-behavior-shopping-trends\/\" target=\"_blank\">\u5fb7\u52e4\u62a5\u544a<\/a>\u663e\u793a\uff0c\u5728\u4ed6\u4eec\u8e0f\u8fdb\u4e00\u5bb6\u8d85\u5e02\u4e4b\u524d\uff0c\u8d85\u8fc749%\u7684\u7528\u6237\u4f1a\u641c\u7d22\u76f8\u5173\u5546\u54c1\u7684\u4fe1\u606f\u3002\u53ea\u8981\u624b\u673a\u5728\u624b\uff0c\u73b0\u5728\u7684\u6d88\u8d39\u8005\u51e0\u4e4e\u53ef\u4ee5\u83b7\u5f97\u8fd9\u4e2a\u4e16\u754c\u4e0a\u7684\u6240\u6709\u6d88\u606f\u3002\u8fd9\u6b63\u6210\u4e3a\u5e72\u6270\u5f0f\u548c\u5f3a\u5236\u6027\u8425\u9500\u4e2d\u4e00\u4e2a\u5177\u6709\u5de8\u5927\u6f5c\u529b\u7684\u5e02\u573a\u3002\u4ed6\u4eec\u518d\u4e5f\u4e0d\u7528\u53d7\u5230\u5728\u672c\u5730\u8d2d\u4e70\u548c\u96c7\u4f63\u7684\u9650\u5236\uff0c\u4ed6\u4eec\u6709\u6743\u529b\u548c\u610f\u613f\u9009\u62e9\u7b26\u5408\u4e2a\u4eba\u4ef7\u503c\u89c2\u7684\u4ea7\u54c1\u548c\u6709\u610f\u4e49\u7684\u7ecf\u5386\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4e00\u4e2a\u5728\u524d\u51e0\u5e74\u624d\u521a\u5f00\u59cb\u7684\u5546\u4e1a\u65b0\u6a21\u5f0f\uff0c\u73b0\u5728\u5df2\u7ecf\u6709\u5f88\u591a\u8d44\u4ea7\u4e0a\u5341\u4ebf\u7f8e\u5143\u7684\u5546\u4eba\u5728\u4f7f\u7528\u4e86\uff0c\u8fd9\u79cd\u7edd\u5999\u7684\u5546\u4e1a\u6a21\u5f0f\u662f\u4ed6\u4eec\u4ece\u8fc7\u53bb\u7684\u4e00\u4e9b\u540d\u4eba\u8eab\u4e0a\u5b66\u5230\u7684\u3002\u8fd9\u4e9b\u6210\u529f\u4eba\u751f\u4e13\u6ce8\u4e8e\u4ea7\u54c1\u6216\u670d\u52a1\u8bbe\u8ba1\u548c\u5546\u4e1a\u6a21\u578b\u4e2d\u7684\u7528\u6237\u4f53\u9a8c\uff0c\u800c\u4e0d\u662f\u4e00\u5473\u5730\u5f3a\u8c03\u5e02\u573a\u548c\u9500\u552e\u7b56\u7565\u3002\u8fd9\u4e9b\u65b9\u6cd5\u90fd\u662f\u4ece<a href=\"http:\/\/www.forbes.com\/sites\/micahsolomon\/2013\/11\/17\/secret_shopping_four_seasons\/\" target=\"_blank\">The Four Seasons<\/a>\u548c<a href=\"https:\/\/www.shopify.com\/blog\/15517012-how-nordstrom-made-its-brand-synonymous-with-customer-service-and-how-you-can-too\" target=\"_blank\">Nordstrom<\/a>\u8fd9\u4e9b\u6210\u529f\u7684\u670d\u52a1\u4f8b\u5b50\u4e2d\u603b\u7ed3\u51fa\u6765\u7684\uff0c\u4ee4\u4eba\u9ad8\u5174\u7684\u662f\uff0c\u4ed6\u4eec\u7684\u6210\u529f\u5f00\u59cb\u9f13\u52b1\u5927\u90e8\u5206\u5546\u4eba\u91cd\u65b0\u601d\u8003\u4ed6\u4eec\u7684\u5546\u4e1a\u6a21\u5f0f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4e13\u6ce8\u4e8e\u7528\u6237\u4f53\u9a8c\u548c\u8bbe\u8ba1\u7ed9\u5546\u5bb6\u63d0\u4f9b\u4e86\u4e00\u4e2a\u66f4\u6709\u610f\u4e49\u7684\u533a\u5206\u4ea7\u54c1\u95f4\u5dee\u5f02\u7684\u65b9\u5f0f\u3002\u751a\u81f3\u6709\u4eba\u9884\u6d4b\uff0c\u52302020\u5e74\uff0c<a href=\"http:\/\/www.walkerinfo.com\/customers2020\/\" target=\"_blank\">\u7528\u6237\u4f53\u9a8c\u4f1a\u66ff\u4ee3\u4ef7\u683c<\/a>\u548c\u4ea7\u54c1\u6210\u4e3a\u54c1\u724c\u5dee\u5f02\u7684\u4e3b\u8981\u6807\u5fd7\u3002\u5728\u5782\u76f4\u9886\u57df\u80dc\u5229\u7684\u5546\u5bb6\u5c06\u4f1a\u662f\u90a3\u4e9b\u628a\u7528\u6237\u4f53\u9a8c\u4ece\u4e00\u822c\u63d0\u5347\u5230\u5353\u8d8a\u7684\u4eba\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\">\u4ec0\u4e48\u662f\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\uff1f<\/span><\/h4>\n<p>\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\u662f\u4e00\u79cd\u4e13\u6ce8\u4e8e\u63d0\u9ad8\u7528\u6237\u4f53\u9a8c\u8d28\u91cf\u548c\u8d34\u5fc3\u5ea6\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u8bbe\u8ba1\u3002\u5728\u7528\u6237\u4e0e\u4ea7\u54c1\u6216\u670d\u52a1\u4ea4\u4e92\u7684\u65f6\u5019\uff0c\u7528\u6237\u4e0e\u4ea7\u54c1\u6216\u670d\u52a1\u4ea4\u4e92\u7684\u6bcf\u4e00\u4e2a\u63a5\u89e6\u70b9\u90fd\u8981\u7ecf\u8fc7\u8bbe\u8ba1\uff0c\u5e76\u57fa\u4e8e\u54c1\u724c\u627f\u8bfa\u4f20\u9012\u4f53\u9a8c\u3002\u8fd9\u8981\u6c42\u516c\u53f8\u6839\u636e\u7ebf\u4e0a\u548c\u7ebf\u4e0b\u771f\u5b9e\u7684\u4f53\u9a8c\u7f16\u5199\u6210\u6545\u4e8b\u7248\uff0c\u628a\u54c1\u724c\u5e26\u8fdb\u751f\u6d3b\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4f53\u9a8c\u8bbe\u8ba1\u4e0d\u53ea\u662f\u4e00\u79cd\u50cf\u5e7f\u544a\u6d3b\u52a8\u6216\u5728\u7ebfAPP\u8fd9\u6837\u7684\u5a92\u4ecb\uff0c\u800c\u662f\u4e00\u4e2a\u901a\u8fc7\u521b\u9020\u51fa\u6709\u6548\u7684\u4ea4\u4e92\u8ba9\u7528\u6237\u548c\u54c1\u724c\u7d27\u7d27\u8054\u7cfb\u5728\u4e00\u8d77\u7684\u7b56\u7565\u3002\u8fd9\u610f\u5473\u7740\u6bcf\u4e00\u4e2a\u4ea7\u54c1\u3001\u670d\u52a1\u548c\u884c\u52a8\u90fd\u662f\u4e3a\u4e86\u521b\u9020\u4e00\u4e2a\u8d85\u51fa\u9884\u671f\u7684\u4f53\u9a8c\u800c\u8bbe\u8ba1\u7684\uff0c\u5305\u62ec\u4ece\u4f60\u7684\u5305\u88c5\u3001\u529f\u80fd\u3001APP\u3001\u7f51\u7ad9\u3001\u4f20\u5355\u3001\u7ed3\u8d26\u4f53\u9a8c\u548c\u7528\u6237\u670d\u52a1\u6761\u4f8b\uff0c\u5230\u4f60\u7684\u5458\u5de5\u662f\u5982\u4f55\u670d\u52a1\u7528\u6237\u7684\u3001\u4ed6\u4eec\u7684\u7a7f\u7740\u6253\u626e\uff0c\u5230\u5e97\u94fa\u88c5\u4fee\u3001\u5473\u9053\u548c\u58f0\u97f3\u7b49\u7b49\uff0c\u8fd9\u4e9b\u4ec5\u4ec5\u662f<a href=\"http:\/\/www.dtelepathy.com\/blog\/inspiration\/experience-design-saul-gurdus\" target=\"_blank\">\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1<\/a>\u4e2d\u8981\u8003\u8651\u5230\u7684\u4e00\u4e9b\u7ec6\u8282\u800c\u5df2\u3002\u8fd9\u662f\u4e00\u79cd\u7b56\u7565\uff0c\u8ba9\u516c\u53f8\u4e2d\u6bcf\u4e00\u4e2a\u4eba\uff0c\u4e0d\u7ba1\u804c\u52a1\u5927\u5c0f\u90fd\u6295\u5165\u521b\u9020\u7edf\u4e00\u7528\u6237\u4f53\u9a8c\u7684\u73af\u5883\u91cc\u3002\u8fd9\u8ba9\u7528\u6237\u5728\u7528\u6211\u4eec\u4ea7\u54c1\u6216\u670d\u52a1\u8fc7\u7a0b\u4e2d\u6bcf\u65f6\u6bcf\u523b\u90fd\u80fd\u4ea7\u751f\u60ca\u559c\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u542c\u8d77\u6765\u5f88\u590d\u6742\uff1f\u6211\u4eec\u53ef\u4ee5\u770b\u4e00\u770b\u7279\u65af\u62c9\u7684\u4f8b\u5b50\u3002\u5c31\u50cf\u7279\u65af\u62c9\u7684<a href=\"http:\/\/www.teslamotors.com\/it_IT\/blog\/tesla-reinvents-car-buying-experience\" target=\"_blank\">CEO\u57c3\u9686\u9a6c\u65af\u514b<\/a>\u8bf4\uff1a\u201c\u8d2d\u4e70\u4e00\u53f0\u7279\u65af\u62c9\u672c\u8eab\u5c31\u662f\u4e00\u6bb5\u5f88\u6109\u5feb\u7684\u7ecf\u5386\u3002\u201d\u7279\u65af\u62c9\u5df2\u5c3d\u5176\u6240\u80fd\u8ba9\u8fd9\u4e00\u5207\u53d8\u6210\u73b0\u5b9e\u3002\u6211\u4eec\u4e00\u8d77\u770b\u770b\u7279\u65af\u62c9\u7684\u54c1\u724c\u627f\u8bfa\u662f\u600e\u4e48\u901a\u8fc7<a href=\"http:\/\/www.teslamotors.com\/blog\/perfect-tesla-store\" target=\"_blank\">\u7528\u6237\u4f53\u9a8c<\/a>\u4f20\u9012\u7684\uff1a<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-02.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-41343\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-02.png\" alt=\"uxrenyi-114-02\" width=\"477\" height=\"337\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-02.png 477w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/07\/uxrenyi-114-02-300x212.png 300w\" sizes=\"(max-width: 477px) 100vw, 477px\" \/><\/a><\/p>\n<p><em>\u56fe\u7247\u6765\u6e90\uff1a<a href=\"http:\/\/www.teslamotors.com\/blog\/perfect-tesla-store\" target=\"_blank\"> Digital Telepathy<\/a><\/em><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\">\u5173\u6ce8\u7528\u6237\u4f53\u9a8c\u7684\u54c1\u724c\u6b63\u5728\u83b7\u5229<\/span><\/h4>\n<p>\u7814\u7a76\u8868\u660e\uff0c\u5f53\u54c1\u724c\u4e13\u6ce8\u4e8e\u7cbe\u5fc3\u5236\u4f5c\u4e00\u6bb5\u826f\u597d\u7684\u7528\u6237\u4f53\u9a8c\u65f6\uff0c\u4ed6\u4eec\u5c06\u4f1a\u83b7\u5229\u3002\u770b\u4e00\u4e0b\u6700\u8fd1\u7684\u7edf\u8ba1\u8d44\u6599:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><a href=\"http:\/\/about.americanexpress.com\/news\/docs\/2012x\/axp_2012gcsb_us.pdf\" target=\"_blank\">\u7f8e\u56fd\u5feb\u8baf<\/a>\u62a5\u9053\uff1a58%\u7684\u7528\u6237\u613f\u610f\u6295\u5165\u66f4\u591a\u91d1\u94b1\u5230\u63d0\u4f9b\u4f18\u8d28\u7528\u6237\u670d\u52a1\u7684\u516c\u53f8\uff1b<\/li>\n<li><a href=\"https:\/\/hbr.org\/2010\/07\/stop-trying-to-delight-your-customers\" target=\"_blank\">\u54c8\u4f5b\u5546\u4e1a<u>\u8bc4\u8bba<\/u><\/a>\u62a5\u9053: \u4ee4\u4eba\u6ee1\u610f\u7684\u7528\u6237\u4f53\u9a8c\u53ef\u4ee5\u5e26\u6765\u826f\u597d\u7684\u53e3\u7891\u6548\u5e94\u300223%\u6709\u8fc7\u826f\u597d\u4f53\u9a8c\u7684\u7528\u6237\uff0c\u613f\u610f\u628a\u8fd9\u4e2a\u4ea7\u54c1\u6216\u670d\u52a1\u544a\u8bc9\u7ed910\u4e2a\u6216\u66f4\u591a\u670b\u53cb\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\">\u6109\u5feb\u7684\u4f53\u9a8c\u7531\u54c1\u724c\u627f\u8bfa\u7cbe\u5fc3\u6253\u9020<\/span><\/h4>\n<p>\u4f1f\u5927\u7684\u7528\u6237\u4f53\u9a8c\u5c31\u662f\u6ce8\u5165\u76ee\u6807\u548c\u540c\u7406\u5fc3\u5230\u516c\u53f8\u505a\u7684\u6bcf\u4e00\u4ef6\u4e8b\u60c5\u4e2d\u3002<a href=\"http:\/\/www.mckinsey.com\/insights\/organization\/the_moment_of_truth_in_customer_service\" target=\"_blank\">\u9ea6\u80af\u9521\u7814\u7a76<\/a>\u8868\u660e\uff0c70%\u7684\u8d2d\u4e70\u4f53\u9a8c\u6765\u6e90\u4e8e\u7528\u6237\u7684\u611f\u53d7\u548c\u4ed6\u4eec\u88ab\u5bf9\u5f85\u7684\u65b9\u5f0f\uff0c\u5927\u591a\u5173\u4e8e\u4f60\uff08\u54c1\u724c\uff09\u662f\u5426\u5173\u5fc3\u7528\u6237\uff0c\u662f\u5426\u6ce8\u91cd\u4e0e\u7528\u6237\u7684\u4ea4\u6613\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u4f46\u6700\u7cbe\u5f69\u7684\u90e8\u5206\u5728\u8fd9\u91cc\uff1a\u5173\u5fc3\u4f60\u7684\u7528\u6237\u5e76\u4e0d\u9700\u8981\u7528\u4e00\u4efd\u6602\u8d35\u7684\u52aa\u529b\uff0c\u4f60\u53ea\u8981\u521b\u9020\u4e00\u4e2a\u6109\u5feb\u7684\u65f6\u523b\u5c31\u53ef\u4ee5\u4e86\u3002\u8fd9\u4e9b\u65f6\u523b\uff0c\u4e0d\u9700\u8981\u4e00\u4e2a\u5927\u4e3e\u63aa\uff0c\u50cf<a href=\"http:\/\/www.buick.com\/testdrive.html\" target=\"_blank\">\u522b\u514b\u63d0\u4f9b24\u5c0f\u65f6\u8bd5\u8f66\u4f53\u9a8c<\/a>\uff0c\u5176\u5b9e\u4e00\u4e9b\u6e29\u99a8\u5c0f\u65f6\u523b\u5c31\u8db3\u591f\u4e86\uff0c\u6bd4\u5982<a href=\"http:\/\/blog.hubspot.com\/marketing\/twitter-response-time-data\" target=\"_blank\">\u4e00\u4e2a\u5c0f\u65f6\u5185\u5728twitter\u4e0a\u56de\u590d\u7528\u6237\u7684\u54a8\u8be2<\/a>\uff0c\u7528\u6237\u4f53\u9a8c\u4ece\u54c1\u724c\u627f\u8bfa\u4e2d\u751f\u6839\u53d1\u82bd\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u518d\u4e3e\u4e2a\u4f8b\u5b50\uff0c\u4f8b\u5982\uff1a\u8bfa\u5fb7\u65af\u7279\u59c6\u516c\u53f8\uff0c\u6709\u201c<a href=\"http:\/\/www.shopify.com\/blog\/15517012-how-nordstrom-made-its-brand-synonymous-with-customer-service-and-how-you-can-too\" target=\"_blank\">\u670d\u52a1\u9ad8\u4e8e\u4e00\u5207<\/a>\u201d\u7684\u54c1\u724c\u627f\u8bfa\u3002\u4f60\u80fd\u770b\u51fa\u5728\u8fd9\u4e2a\u516c\u53f8\u91cc\uff0c\u6bcf\u4e00\u4e2a\u7528\u6237\u63a5\u89e6\u7684\u70b9\u90fd\u80fd\u4f53\u73b0\u51fa\u8fd9\u4e2a\u516c\u53f8\u7684\u54c1\u724c\u627f\u8bfa\uff0c\u5305\u62ec\u4ed6\u4eec\u7684\u9000\u8d27\u653f\u7b56\uff0c\u514d\u8d39\u5305\u88c5\u793c\u7269\u548c\u73af\u7ed5\u67dc\u53f0\u4e00\u5468\u4ee5\u611f\u8c22\u7528\u6237\u8d2d\u4e70\u7684\u653f\u7b56\u3002\u6211\u4eecDigital Telepathy\u5df2\u7ecf\u91c7\u7528\u4e86\u8fd9\u4e2a\u5d07\u9ad8\u4e8b\u4e1a\u6765\u63d0\u9ad8\u751f\u6d3b\u4f53\u9a8c\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\">\u4efb\u4f55\u4e00\u4e2a\u54c1\u724c\u90fd\u53ef\u4ee5\u63d0\u9ad8\u7528\u6237\u4f53\u9a8c<\/span><\/h4>\n<p>\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\uff0c\u6709\u7740\u7528\u6237\u9ad8\u4e8e\u4e00\u5207\u7684\u7406\u5ff5\uff0c\u662f\u589e\u52a0\u516c\u53f8\u4f30\u503c\u7684\u4e00\u4e2a\u6709\u6548\u7684\u65b9\u5f0f\u3002\u4efb\u4f55\u4e00\u4e2a\u54c1\u724c\uff0c\u4e0d\u7ba1\u662fB2B\u8fd8\u662fB2C\u90fd\u80fd\u505a\u5230\u8fd9\u4e00\u70b9\u3002\u53ea\u8981\u7528\u6237\u5bf9\u4ed6\u4eec\u7684\u8d2d\u7269\u4f53\u9a8c\u611f\u5230\u5f00\u5fc3\u6ee1\u610f\uff0c\u4ed6\u4eec\u4f1a\u53d8\u6210\u4f60\u54c1\u724c\u7684\u5fe0\u5b9e\u7c89\u4e1d\uff0c\u5e2e\u52a9\u4f60\u6269\u5927\u5e02\u573a\u4efd\u989d\uff0c\u8fd9\u5c31\u662f\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\u7684\u7f8e\u5999\u4e4b\u5904\uff1a\u4f60\u7684\u7528\u6237\u662f\u4f60\u6210\u529f\u7684\u5173\u952e\u3002\u6700\u4f18\u79c0\u7684\u516c\u53f8\u4e0d\u4f1a\u6295\u5165\u8fc7\u591a\u8d44\u6e90\u641e\u4fc3\u9500\u6216\u8bf7\u6602\u8d35\u7684\u4ee3\u8a00\u4eba\u505a\u5e7f\u544a\u6765\u63d0\u9ad8\u9ed1\u8272\u661f\u671f\u4e94\u7684\u9500\u91cf\u3002\u4ed6\u4eec\u4f1a\u4e3a\u4ed6\u4eec\u7684\u7528\u6237\u63d0\u4f9b\u975e\u51e1\u7684\u4f53\u9a8c\uff0c\u83b7\u5f97\u7528\u6237\u7684\u5fe0\u5fc3\u548c\u62e5\u62a4\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u91c7\u53d6\u8fd9\u4e9b\u63d0\u9ad8\u7528\u6237\u4f53\u9a8c\u7684\u5efa\u8bae\u65e0\u7591\u4f1a\u8ba9\u4f60\u7684\u6295\u8d44\u5e26\u6765\u56de\u62a5\uff0c\u540c\u65f6\u4e5f\u4f1a\u7ed9\u4f60\u7684\u54c1\u724c\u7684\u6301\u7eed\u53d1\u5c55\u63d0\u4f9b\u4e00\u4e2a\u575a\u5b9e\u7684\u57fa\u7840\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\">\u3010\u7528\u6237\u4f53\u9a8c\u3011\u6269\u5c55\u9605\u8bfb\uff1a<\/span><\/h4>\n<ul>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=39948\" target=\"_blank\">\u3010UXRen\u8bd1#109\u3011\u7528\u6237\u4f53\u9a8c\u5728\u4f55\u65f6\u7ed3\u675f\uff1f<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=29235\" target=\"_blank\">\u3010UXRen\u8bd1#94\u3011\u56fd\u5916\u8bbe\u8ba1\u56e2\u961f\u5bf9\u7528\u6237\u4f53\u9a8c\u884c\u4e1a\u76842015\u56de\u987e\u53ca2016\u5c55\u671b<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=36912\" target=\"_blank\">\u3010\u5927\u62ff\u8bf4\u3011\u7f57\u6d69\uff1a\u7528\u6237\u4f53\u9a8c\u4e0e\u521b\u4e1a\u521b\u65b0<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=29922\" target=\"_blank\">\u3010\u8bd1\u6587\u3011\u8bbe\u8ba1\u5e08\u5982\u4f55\u89e3\u51b3\u5e73\u8861\u201c\u7528\u6237\u4f53\u9a8c\u201d\u548c\u201c\u5546\u4e1a\u76ee\u6807\u201d\u7684\u96be\u9898\uff1f<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=22442\" target=\"_blank\">\u3010\u5410\u69fd\u3011\u77e5\u4e4e\u5927\u725b\u4eec\u522b\u9017\u4e86\uff0c\u771f\u6b63\u7684\u201c\u7528\u6237\u4f53\u9a8c\u201d\u5e76\u4e0d\u5982\u4f60\u4eec\u6240\u8bf4\uff01<\/a><\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>\u7248\u6743\u6240\u6709\uff1a<a href=\"http:\/\/13tech.com.cn\/?page_id=7869\">UXRen\u7ffb\u8bd1\u7ec4<\/a><\/p>\n<p>\u8bd1\u8005\uff1aKay<\/p>\n<p>\u5ba1\u6821\uff1a\u8f7b\u989c<\/p>\n<p>\u539f\u6587\u4f5c\u8005\uff1a\u00a0Chuck Longanecker(Founder of digital-telepathy)<\/p>\n<p><em>\u539f\u6587\u94fe\u63a5\uff1acustomer experience is the future of design<br \/>\n<a href=\"http:\/\/uxmag.com\/articles\/customer-experience-is-the-future-of-design\" target=\"_blank\">http:\/\/uxmag.com\/articles\/customer-experience-is-the-future-of-design<\/a><br \/>\n<\/em><\/p>\n<p>\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/p>\n<p>\u8f6c\u8f7d\u5e26\u6709\u3010UXRen\u8bd1\u3011\u62ac\u5934\u7684\u6587\u7ae0\uff0c\u8bf7\u52a1\u5fc5\u6807\u660e\uff1a<a href=\"http:\/\/13tech.com.cn\/?page_id=7869\">UXRen\u7ffb\u8bd1\u7ec4<\/a>\u3001\u8bd1\u8005\u548c\u5ba1\u6821\u8005\u3002\u5982\u672a\u6807\u6ce8\uff0c\u89c6\u4e3a\u4fb5\u6743\uff0cUXRen\u793e\u533a\u4fdd\u7559\u968f\u65f6\u8ffd\u8d23\u7684\u6743\u5229\u3002<\/p>\n<address>UXRen\u7ffb\u8bd1\u7ec4\u94fe\u63a5\u5730\u5740\uff1a<a href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\">https:\/\/www.uxren.cn\/?page_id=7869<\/a><\/address>\n<address>\u672c\u6587\u5730\u5740\uff1a<a href=\"https:\/\/www.uxren.cn\/?p=41324\" target=\"_blank\">https:\/\/www.uxren.cn\/?p=41324<\/a><a href=\"https:\/\/www.uxren.cn\/?p=30516\" target=\"_blank\"><br \/>\n<\/a><\/address>\n<p>\u9664\u8f6c\u8f7d\u6587\u7ae0\u5916\uff0c\u672c\u7ad9\u6240\u6709\u6587\u7ae0\u7248\u6743\u5f52UXRen\u793e\u533a\u6240\u6709\uff0c\u8f6c\u8f7d\u8bf7\u6ce8\u660e\u51fa\u5904\uff1a<a href=\"http:\/\/www.uxren.cn\/\" target=\"_blank\">UXRen\u793e\u533a<\/a>\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\">UXRen\u7ffb\u8bd1\u7ec4\u66f4\u591a\u5e72\u8d27\u8bd1\u6587\uff1a<\/span><\/h4>\n<ul>\n<li><span style=\"text-decoration: underline; color: #3366ff;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=41209\" target=\"_blank\">\u3010UXRen\u8bd1#112\u3011\u4f7f\u7528\u8005\u7ecf\u9a8c\u8bbe\u8ba1\u4e4b\u8ff7\u601d#34\uff1a\u7b80\u7ea6\uff1d\u6781\u7b80\u8bbe\u8ba1<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline; color: #3366ff;\">\u3010<a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=41196\" target=\"_blank\">UXRen\u8bd1#111\u3011\u4f7f\u7528\u8005\u7ecf\u9a8c\u8bbe\u8ba1\u4e4b\u8ff7\u601d#33\uff1a\u624b\u673a\u7528\u6237\u662f\u4e0d\u4e13\u6ce8\u7684<\/a><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=40770\" target=\"_blank\">\u3010UXRen\u8bd1#110\u3011\u5982\u4f55\u4ece\u7f51\u9875\u8bbe\u8ba1\u8f6c\u578b\u4e3a\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=39948\" target=\"_blank\">\u3010UXRen\u8bd1#109\u3011\u7528\u6237\u4f53\u9a8c\u5728\u4f55\u65f6\u7ed3\u675f\uff1f<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=39881\" target=\"_blank\">\u3010UXRen\u8bd1#108\u3011\u7528\u6237\u8bbf\u8c08\uff0c\u4e0d\u53ea\u662f\u201c\u8bbf\u201d\u548c\u201c\u8c08\u201d<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=37319\" target=\"_blank\">\u3010UXRen\u8bd1#107\u3011\u4f60\u89c9\u5f97\u4f60\u80fd\u629b\u6389\u6240\u6709\u7684\u65e7\u5f0f\u611f\u8c22\u9875\u9762\u4e48\uff1f\u518d\u60f3\u60f3<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?p=37250\" target=\"_blank\">\u3010UXRen\u8bd1#106\u3011\u5ba2\u6237\u65c5\u7a0b\u5730\u56fe\u2014\u8bbe\u8eab\u5904\u5730\u7684\u4e3a\u7528\u6237\u7740\u60f3<\/a><\/span><\/span><\/li>\n<li><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/www.uxren.cn\/?tag=uxrenyi\" target=\"_blank\">\u5168\u90e8110+\u7bc7\u8bd1\u6587&gt;&gt;<\/a><\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4f53\u9a8c\u8bbe\u8ba1\u4e0d\u53ea\u662f\u4e00\u79cd\u50cf\u5e7f\u544a\u6d3b\u52a8\u6216\u5728\u7ebfAPP\u8fd9\u6837\u7684\u5a92\u4ecb\uff0c\u800c\u662f\u4e00\u4e2a\u901a\u8fc7\u521b\u9020\u51fa\u6709\u6548\u7684\u4ea4\u4e92\u8ba9\u7528\u6237\u548c\u54c1\u724c\u7d27\u7d27\u8054\u7cfb\u5728\u4e00\u8d77\u7684\u7b56\u7565\u3002\u8fd9\u610f\u5473\u7740\u6bcf\u4e00\u4e2a\u4ea7\u54c1\u3001\u670d\u52a1\u548c\u884c\u52a8\u90fd\u662f\u4e3a\u4e86\u521b\u9020\u4e00\u4e2a\u8d85\u51fa\u9884\u671f\u7684\u4f53\u9a8c\u800c\u8bbe\u8ba1\u7684\uff0c\u5305\u62ec\u4ece\u4f60\u7684\u5305\u88c5\u3001\u529f\u80fd\u3001APP\u3001\u7f51\u7ad9\u3001\u4f20\u5355\u3001\u7ed3\u8d26\u4f53\u9a8c\u548c\u7528\u6237\u670d\u52a1\u6761\u4f8b\uff0c\u5230\u4f60\u7684\u5458\u5de5\u662f\u5982\u4f55\u670d\u52a1\u7528\u6237\u7684\u3001\u4ed6\u4eec\u7684\u7a7f\u7740\u6253\u626e\uff0c\u5230\u5e97\u94fa\u88c5\u4fee\u3001\u5473\u9053\u548c\u58f0\u97f3\u7b49\u7b49\uff0c\u8fd9\u4e9b\u4ec5\u4ec5\u662f\u7528\u6237\u4f53\u9a8c\u8bbe\u8ba1\u4e2d\u8981\u8003\u8651\u5230\u7684\u4e00\u4e9b\u7ec6\u8282\u800c\u5df2\u3002\u8fd9\u662f\u4e00\u79cd\u7b56\u7565\uff0c\u8ba9\u516c\u53f8\u4e2d\u6bcf\u4e00\u4e2a\u4eba\uff0c\u4e0d\u7ba1\u804c\u52a1\u5927\u5c0f\u90fd\u6295\u5165\u521b\u9020\u7edf\u4e00\u7528\u6237\u4f53\u9a8c\u7684\u73af\u5883\u91cc\u3002\u8fd9\u8ba9\u7528\u6237\u5728\u7528\u6211\u4eec\u4ea7\u54c1\u6216\u670d\u52a1\u8fc7\u7a0b\u4e2d\u6bcf\u65f6\u6bcf\u523b\u90fd\u80fd\u4ea7\u751f\u60ca\u559c\u3002<\/p>\n","protected":false},"author":1,"featured_media":41342,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[47],"tags":[2404,2591],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/41324"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=41324"}],"version-history":[{"count":1,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/41324\/revisions"}],"predecessor-version":[{"id":41344,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/41324\/revisions\/41344"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/41342"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=41324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=41324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=41324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}