{"id":4451,"date":"2014-12-08T09:41:32","date_gmt":"2014-12-08T01:41:32","guid":{"rendered":"http:\/\/13tech.com.cn\/?p=4451"},"modified":"2016-07-05T10:45:25","modified_gmt":"2016-07-05T02:45:25","slug":"%e5%88%a9%e7%94%a8%e5%8d%a1%e8%af%ba%e6%a8%a1%e5%9e%8b%ef%bc%88kano%ef%bc%89%e9%80%89%e6%8b%a9%e6%9c%80%e4%bc%98%e7%bb%93%e6%9e%9c","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=4451","title":{"rendered":"\u3010UXRen\u8bd1#36\u3011\u5229\u7528\u5361\u8bfa\u6a21\u578b\uff08KANO\uff09\u9009\u62e9\u6700\u4f18\u7ed3\u679c"},"content":{"rendered":"<p><span style=\"font-size: 14px; line-height: 1.5em;\">\u00a0<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-11.jpg\"><img loading=\"lazy\" class=\"alignnone  wp-image-4463\" alt=\"kano-model-11\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-11.jpg\" width=\"576\" height=\"324\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-11.jpg 960w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-11-300x168.jpg 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" 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Kano)\uff0c\u4e00\u4f4d\u65e5\u672c\u5b66\u8005\u548c\u987e\u95ee\uff0c\u4e0d\u540c\u610f\u5f53\u65f6\u5173\u4e8e\u4fdd\u6301\u987e\u5ba2\u5fe0\u8bda\u5ea6\u7684\u5df2\u88ab\u63a5\u53d7\u7684\u7406\u8bba\uff1a\u901a\u8fc7\u89e3\u51b3\u987e\u5ba2\u6295\u8bc9\u548c\u6269\u5c55\u6700\u53d7\u6b22\u8fce\u7684\u5c5e\u6027\u3002\u5361\u8bfa\u51ed\u76f4\u89c9\u611f\u77e5\u5230\u4fdd\u6301\u5fe0\u8bda\u5ea6\u66f4\u590d\u6742\u3002\u4ed6\u505a\u4e86\u6240\u6709\u7814\u7a76\u4eba\u5458\u505a\u7684\uff1a\u5b9a\u4e49\u4e86\u5047\u8bbe\uff0c\u5e76\u8bbe\u8ba1\u4e86\u4e00\u4e2a\u7814\u7a76\u6765\u8bc1\u5b9e\u8fd9\u4e9b\u7406\u8bba\u3002\u5361\u8bfa\u7684\u5de5\u4f5c\uff0c\u968f\u540e\u88ab\u7f8e\u56fd\u8d28\u91cf\u7ba1\u7406\u987e\u95ee\u4eec\u5229\u7528\u548c\u5ef6\u4f38\u3002\u6211\u4eec\u8d8a\u5ba1\u89c6\u8fd9\u4e2a\u8bde\u751f25\u5e74\u7684\u65b9\u6cd5\u5982\u4f55\u88ab\u5e94\u7528\u5728\u5982\u4eca\u5e02\u573a\u7814\u7a76\u4e2d\uff0c\u5e76\u88ab\u654f\u6377\u56e2\u961f\u4f7f\u7528\u7684\uff0c\u6211\u4eec\u8d8a\u611f\u89c9\u7f3a\u4e4f\u4e25\u8c28\u6027\uff0c\u800c\u4e14\u88ab\u8feb\u53bb\u5b66\u4e60\u8fd9\u4e9b\u6700\u521d\u7684\u7814\u7a76\u8005\uff0c\u4ee5\u786e\u4fdd\u6211\u4eec\u6b63\u786e\u7684\u4f7f\u7528\u4e86\u8be5\u65b9\u6cd5\u3002<\/p>\n<p>\u6211\u4eec\u7ffb\u8bd1\u4e86\u5361\u8bfa\u7684\u65e5\u6587\u539f\u7a3f\u3002\u6211\u4eec\u4e0e\u7528\u6237\u4f53\u9a8c\u7edf\u8ba1\u5b66\u5bb6Jeff Sauro\u8ba8\u8bba\u4e86\u4e0d\u540c\u7edf\u8ba1\u5206\u6790\u7684\u76f8\u5bf9\u4f18\u52bf\uff0c\u8fd9\u4e9b\u7edf\u8ba1\u5206\u6790\u662f\u8d28\u91cf\u7ba1\u7406\u4e2d\u5fc3\uff08Center for Quality Management\uff09\u53d1\u8868\u7684\u3002\u51c0\u7ed3\u679c\u662f\u5b8c\u5168\u6709\u4fe1\u5fc3\u5728\u6211\u4eec\u7684\u65b9\u6cd5\u4e2d\u4f7f\u7528\u8fd9\u79cd\u65b9\u6cd5\u3002<\/p>\n<p>\u5728\u6211\u4eec\u8c08\u8bba\u8fdb\u884c\u4e00\u9879\u5361\u8bfa\u7814\u7a76\u4e4b\u524d\uff0c\u4e86\u89e3\u5361\u8bfa\u7684\u5047\u8bbe\u662f\u5f88\u91cd\u8981\u7684\u3002\u4ed6\u4ece\u7406\u8bba\u4e0a\u8ba4\u4e3a\uff0c\u4eba\u4eec\u5bf9\u7279\u5f81\u5b58\u5728\u4e94\u79cd\u4e0d\u540c\u7684\u60c5\u7eea\u53cd\u5e94\uff0c\u4ece\u53cd\u611f\u5230\u559c\u60a6\u3002\u4e0e1984\u5e74\u7684\u540c\u65f6\u4ee3\u4eba\u4e0d\u540c\uff0c\u4ed6\u89c9\u5f97\u987e\u5ba2\u5fe0\u8bda\u5ea6\u4e0e\u5bf9\u4ea7\u54c1\u7279\u5f81\u7684\u60c5\u7eea\u53cd\u5e94\u201c\u8f6e\u5ed3\u201d\u76f8\u5173\u2014\u2014\u4e8c\u8005\u6070\u5230\u597d\u5904\u7684\u878d\u5408\uff0c\u5176\u4e2d\u5305\u62ec\u4ee4\u7528\u6237\u60ca\u559c\uff0c\u548c\u7ed9\u4e88\u4ed6\u4eec\u5728\u7ecf\u5386\u4e4b\u524d\u90fd\u4e0d\u77e5\u9053\u81ea\u5df1\u60f3\u8981\u7684\u90a3\u4e9b\u7279\u5f81\u3002<\/p>\n<p>\u7136\u540e\uff0c\u4ed6\u8fdb\u884c\u4e86\u4e00\u9879900\u4eba\u7684\u7814\u7a76\uff0c\u7528\u6765\u8bc1\u5b9e\u8fd9\u4e9b\u60c5\u7eea\u53cd\u5e94\u7c7b\u578b\u7684\u5b58\u5728\uff0c\u5e76\u4e14\u80fd\u591f\u53ef\u9760\u5730\u6d4b\u91cf\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u4e8c\u3001\u5361\u8bfa\u7684\u4e94\u79cd\u60c5\u7eea\u53cd\u5e94\u7c7b\u578b<\/strong><\/h4>\n<p>\u5361\u8bfa\u5c06\u4e94\u79cd\u60c5\u7eea\u53cd\u5e94\u53ef\u89c6\u5316\u4e3a\u56fe\u4e2d\u7684\u66f2\u7ebf\uff0c\u5176\u4e2d\uff0cy\u8f74\u662f\u60c5\u7eea\u53cd\u5e94\uff0cx\u8f74\u662f\u7279\u5f81\u7684\u6210\u719f\u7a0b\u5ea6\u3002\u60c5\u7eea\u53cd\u5e94\u7684\u5f3a\u5ea6\u7531\u7279\u5f81\u5982\u4f55\u5145\u5206\u5448\u73b0\u548c\u5176\u6210\u719f\u7a0b\u5ea6\u9a71\u52a8\u3002<\/p>\n<ul>\n<li>\u9b45\u529b\u5c5e\u6027<br \/>\n<span style=\"font-size: 14px; line-height: 1.5em;\">\u5f53\u9b45\u529b\u5c5e\u6027\u5448\u73b0\u65f6\uff0c\u4f1a\u6fc0\u53d1\u6ee1\u610f\u548c\u6109\u60a6\uff0c\u4f46\u5982\u679c\u8be5\u5c5e\u6027\u4e0d\u5305\u62ec\u5728\u5185\uff0c\u7528\u6237\u5e76\u4e0d\u4f1a\u611f\u5230\u4e0d\u6ee1\u3002\u9b45\u529b\u5c5e\u6027\u662f\u610f\u60f3\u4e0d\u5230\u7684\uff0c\u89e3\u51b3\u4ee5\u524d\u672a\u6ee1\u8db3\u9700\u6c42\u7684\u3002\u53d1\u73b0\u8fd9\u4e9b\u7c7b\u578b\u7684\u5c5e\u6027\uff0c\u6700\u597d\u7684\u65b9\u6cd5\u662f\u901a\u8fc7\u751f\u6210\u6027\u7814\u7a76\u3002\u8fd9\u4e9b\u5c5e\u6027\u662f\u4ea7\u751f\u5173\u4e8e\u4ea7\u54c1\u6b63\u9762\u53e3\u7891\u7684\u5173\u952e\u3002<br \/>\n<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-01.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4452\" alt=\"kano-model-01\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-01.png\" width=\"521\" height=\"440\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-01.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-01-300x253.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><br \/>\n<\/span><\/li>\n<li>\u4e00\u7ef4\u5c5e\u6027<br \/>\n<span style=\"font-size: 14px; line-height: 1.5em;\">\u8fd9\u4e9b\u5c5e\u6027\u5448\u73b0\u7684\u7ed3\u679c\u662f\u6ee1\u610f\uff0c\u800c\u5982\u679c\u4e0d\u5448\u73b0\uff0c\u5c31\u4f1a\u5bfc\u81f4\u4e0d\u6ee1\u3002\u5c5e\u6027\u7684\u6210\u719f\u7a0b\u5ea6\u548c\u60c5\u7eea\u53cd\u5e94\u4e4b\u95f4\u5448\u7ebf\u6027\u5173\u7cfb\uff0c\u4e3b\u8981\u9488\u5bf9\u4e8e\u5982\u6613\u7528\u6027\u3001\u6210\u672c\u3001\u5a31\u4e50\u4ef7\u503c\u548c\u5b89\u5168\u6027\u8fd9\u6837\u7684\u4ea7\u54c1\u7279\u5f81\u3002<br \/>\n<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-13.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-4468\" alt=\"kano-model-13\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-13.png\" width=\"558\" height=\"486\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-13.png 558w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-13-300x261.png 300w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/><\/a><br \/>\n<\/span><\/li>\n<li><span style=\"font-size: 14px; line-height: 1.5em;\">\u5fc5\u5907\u5c5e\u6027<br \/>\n<\/span>\u8fd9\u4e9b\u5c5e\u6027\u662f\u987e\u5ba2\u671f\u671b\u4ea7\u54c1\u5177\u5907\u7684\u3002\u901a\u8fc7\u7f8e\u5316\u548c\u63d0\u5347\u5fc5\u5907\u5c5e\u6027\u83b7\u5f97\u60c5\u7eea\u6536\u76ca\u662f\u6709\u9650\u5ea6\u7684\u3002<br \/>\n<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-03.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4454\" alt=\"kano-model-03\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-03.png\" width=\"521\" height=\"428\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-03.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-03-300x246.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><\/li>\n<li>\u4e0d\u91cd\u8981\u5c5e\u6027<br \/>\n\u7528\u6237\u5bf9\u4e0d\u91cd\u8981\u7684\u5c5e\u6027\u662f\u72b9\u8c6b\u4e0d\u51b3\u7684\uff0c\u4ed6\u4eec\u6839\u672c\u4e0d\u5173\u5fc3\u5b83\u4eec\u5305\u542b\u4e0e\u5426\u3002\u8fd9\u4e9b\u5c5e\u6027\u7684\u6295\u8d44\u56de\u62a5\u7387\u6bd4\u8f83\u4f4e\u3002<br \/>\n<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-04.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4455\" alt=\"kano-model-04\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-04.png\" width=\"521\" height=\"505\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-04.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-04-300x290.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><\/li>\n<li>\u4e0d\u9700\u8981\u7684\u5c5e\u6027<br \/>\n\u5305\u542b\u4e0d\u9700\u8981\u7684\u5c5e\u6027\u4f1a\u5426\u5b9a\u9b45\u529b\u5c5e\u6027\u548c\u4e00\u7ef4\u5c5e\u6027\u7684\u79ef\u6781\u5f71\u54cd\u3002<br \/>\n<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-05.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4456\" alt=\"kano-model-05\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-05.png\" width=\"521\" height=\"437\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-05.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-05-300x251.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4><strong>\u4e09\u3001\u53d1\u751f\u6539\u53d8<\/strong><\/h4>\n<p>\u5361\u8bfa\u4ece\u7406\u8bba\u4e0a\u63a8\u6d4b\u4e86\u6d88\u8d39\u8005\u5bf9\u6ee1\u610f\u5ea6\u7684\u611f\u77e5\u4f1a\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u800c\u53d8\u5316\u3002\u4eca\u5929\u6fc0\u53d1\u6109\u60a6\u7684\u5c5e\u6027\u5c06\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\uff0c\u53d8\u4e3a\u6240\u6709\u6d88\u8d39\u8005\u7684\u671f\u671b\u548c\u8981\u6c42\u3002\u4e94\u79cd\u60c5\u7eea\u53cd\u5e94\u4e2d\uff0c\u9b45\u529b\u5c5e\u6027\u66f2\u7ebf\u6447\u8eab\u4e00\u53d8\u6210\u4e3a\u4e86\u5fc5\u5907\u7684\u66f2\u7ebf\u3002\u6b64\u5916\uff0c\u201c\u6700\u4f73\u201d\u7684\u5b9a\u4e49\u662f\u4e0d\u65ad\u53d8\u5316\u7684\uff0c\u4ece\u800c\u5f71\u54cd\u7ed9\u5b9a\u7279\u5f81\u843d\u5728x\u8f74\u7684\u54ea\u4e2a\u4f4d\u7f6e\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-06.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4457\" alt=\"kano-model-06\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-06.png\" width=\"521\" height=\"457\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-06.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-06-300x263.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u56db\u3001\u6d4b\u91cf\u7528\u6237\u53cd\u5e94<\/strong><\/h4>\n<h5><strong>\u5361\u8bfa\u8c03\u67e5\u95ee\u9898\u2014\u2014\u6bcf\u4e2a\u5c5e\u6027\u4e24\u4e2a\u95ee\u9898<\/strong><\/h5>\n<p>\u6211\u4eec\u6e34\u671b\u5728\u6211\u4eec\u7684\u9879\u76ee\u4e2d\u5c1d\u8bd5\u5361\u8bfa\u7684\u60f3\u6cd5\u3002\u57fa\u7840\u5f88\u7b80\u5355\uff1a\u89e3\u91ca\u6216\u5c55\u793a\u4e00\u4e2a\u5c5e\u6027\uff0c\u8be2\u95ee\u7528\u6237\u5982\u679c\u8be5\u5c5e\u6027\u5b58\u5728\uff0c\u4ed6\u4eec\u600e\u4e48\u4f1a\u89c9\u5f97\u5982\u4f55\uff1b\u7136\u540e\u518d\u95ee\uff0c\u5982\u679c\u6ca1\u6709\u63d0\u4f9b\u8fd9\u4e2a\u5c5e\u6027\uff0c\u6216\u8005\u6ca1\u6709\u5b8c\u5168\u5448\u73b0\uff0c\u4ed6\u4eec\u4f1a\u89c9\u5f97\u5982\u4f55\u3002\u8fd9\u6837\u4e00\u5bf9\u79ef\u6781\/\u6d88\u6781\u95ee\u9898\u4e0e\u66f2\u7ebf\u56fe\u4e0a\u4e24\u4e2a\u4e0d\u540c\u7684\u70b9\u76f8\u5bf9\u5e94\uff0c\u77e5\u9053\u8fd9\u4e24\u4e2a\u70b9\u80fd\u591f\u786e\u5b9a\uff0c\u5bf9\u4e8e\u4e00\u4e2a\u7ed9\u5b9a\u7684\u5c5e\u6027\uff0c\u7528\u6237\u6b63\u5728\u7ecf\u5386\u54ea\u4e00\u79cd\u60c5\u7eea\u53cd\u5e94\u3002<\/p>\n<p>\u4e0b\u9762\u5217\u51fa\u7684\u53cd\u5e94\u5e76\u4e0d\u65e8\u5728\u63d0\u4f9b\u4e00\u4e2a\u7b80\u5355\u7684\u6839\u636e\u60c5\u7eea\u53cd\u5e94\u8bc4\u7ea7\u7684\u91cf\u8868\uff0c\u800c\u662f\u8981\u57f9\u517b\u4e00\u79cd\u671f\u5f85\u7684\u611f\u89c9\u3002<\/p>\n<ol>\n<li>\u6211\u559c\u6b22\u5b83<\/li>\n<li>\u6211\u671f\u671b\u5b83<\/li>\n<li>\u6211\u7684\u6001\u5ea6\u662f\u4e2d\u6027\u7684<\/li>\n<li>\u6211\u53ef\u4ee5\u5fcd\u53d7\u5b83<\/li>\n<li>\u6211\u4e0d\u559c\u6b22\u5b83<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h5><strong>\u5361\u8bfa\u8bc4\u4f30\u8868<\/strong><\/h5>\n<p>\u5bf9\u4e24\u4e2a\u95ee\u9898\u4e2d\u7684\u6bcf\u4e00\u4e2a\u7684\u56de\u7b54\u4f7f\u4f60\u80fd\u8bc6\u522b\u53cd\u5e94\u7684\u8303\u7574\uff0c\u5bf9\u6b64\u5361\u8bfa\u63d0\u4f9b\u4e86\u4e00\u4e2a\u8bc4\u4f30\u8868\u3002<\/p>\n<p>\u4e0b\u9762\u7684\u4e3e\u4f8b\u4e2d\uff0c\u7a81\u51fa\u663e\u793a\u7684\u90a3\u4e00\u884c\u8868\u793a\u5bf9\u4e8e\u7b2c\u4e00\u4e2a\uff0c\u79ef\u6781\u95ee\u9898\u7684\u56de\u7b54\u3002\u7a81\u51fa\u663e\u793a\u7684\u90a3\u4e00\u5217\u8868\u793a\u5bf9\u7b2c\u4e8c\u4e2a\uff0c\u6d88\u6781\u95ee\u9898\u7684\u56de\u7b54\u3002\u884c\u4e0e\u5217\u7684\u4ea4\u53c9\u70b9\u5305\u542b\u4e86\u8fd9\u4e2a\u5c5e\u6027\u7684\u5206\u7c7b\u7c7b\u578b\uff0c\u5728\u8fd9\u4e2a\u4f8b\u5b50\u4e2d\uff0c\u4e3a\u9b45\u529b\u5c5e\u6027\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-07.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4458\" alt=\"kano-model-07\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-07.png\" width=\"521\" height=\"337\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-07.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-07-300x193.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u4e94\u3001\u5206\u6790\u5361\u8bfa\u6570\u636e<\/strong><\/h4>\n<p>\u5b9a\u91cf\u5206\u6790\u5f15\u8d77\u4e0e\u5ba2\u6237\u8fdb\u884c\u6548\u679c\u5f3a\u5927\u7684\u8c08\u8bdd\u3002\u8fd9\u4e9b\u8c08\u8bdd\u5145\u5206\u5229\u7528\u5b9a\u6027\u7814\u7a76\u7ed3\u679c\uff0c\u4ee5\u4e86\u89e3\u8fd9\u4e9b\u6570\u5b57\u7684\u80cc\u540e\u7684\u201c\u4e3a\u4ec0\u4e48\u201d\u3002<\/p>\n<h5><strong>\u4ece\u5361\u8bfa\u7ed3\u679c\u4e2d\u63d0\u53d6\u4eba\u7269\u89d2\u8272\u7279\u5f81<\/strong><\/h5>\n<p>\u4e0d\u662f\u6bcf\u4e2a\u4eba\u90fd\u5bf9\u4e0d\u540c\u5c5e\u6027\u7684\u53cd\u5e94\u76f8\u540c\u3002\u5c3d\u7ba1\u4e0d\u662f\u4e00\u4e2a\u5f88\u5927\u7684\u610f\u5916\uff0c\u5728\u8fd9\u4e9b\u5dee\u5f02\u4e2d\u5bfb\u627e\u6a21\u5f0f\u4f1a\u4ea7\u751f\u6709\u7528\u7684\u89c2\u70b9\u3002\u9996\u5148\uff0c\u6211\u4eec\u5728\u53ef\u80fd\u7684\u60c5\u51b5\u4e0b\uff0c\u901a\u8fc7\u8bc6\u522b\u4e0d\u540c\u7684\u4eba\u7269\u89d2\u8272\u5f00\u59cb\u5206\u6790\u5361\u8bfa\u6570\u636e\u3002\u7136\u540e\u6211\u4eec\u628a\u6570\u636e\u5f52\u5230\u4eba\u7269\u89d2\u8272\u5206\u7ec4\u7684\u5404\u4e2a\u5b50\u96c6\u4e2d\u3002\u8fd9\u4f7f\u6211\u4eec\u80fd\u591f\u4e3a\u6bcf\u4e2a\u4eba\u7269\u89d2\u8272\u5efa\u7acb\u53cd\u5e94\u8d44\u6599\u3002\u6211\u4eec\u7814\u7a76\u4e86\u9488\u5bf9\u6bcf\u4e2a\u5c5e\u6027\uff0c\u4e0d\u540c\u4eba\u7269\u89d2\u8272\u4e4b\u95f4\u7684\u4e0d\u540c\u53cd\u5e94\u3002<\/p>\n<p>\u6211\u4eec\u5728\u51e0\u9879\u7814\u7a76\u4e2d\u53d1\u73b0\uff0c\u7528\u6237\u5bf9\u8be5\u8f6f\u4ef6\u6838\u5fc3\u5c5e\u6027\u7684\u53cd\u5e94\u662f\u5224\u65ad\u4ed6\u5c5e\u4e8e\u54ea\u4e2a\u4eba\u7269\u89d2\u8272\u7ec4\u7acb\u89c1\u5206\u6653\u7684\u68c0\u9a8c\u65b9\u6cd5\u3002\u4f8b\u5982\uff0c\u5728\u4e00\u9879\u7814\u7a76\u4e2d\uff0c\u6211\u4eec\u770b\u5230\u5bf9\u4e00\u4e2a\u6838\u5fc3\u5c5e\u6027\u7684\u5982\u4e0b\u53cd\u5e94\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-08.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4459\" alt=\"kano-model-08\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-08.png\" width=\"521\" height=\"412\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-08.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-08-300x237.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><\/p>\n<ul>\n<li>\u65e9\u671f\u91c7\u7eb3\u8005\uff08\u6df1\u7eff\u8272\uff09\u662f\u9700\u8981\u8fd9\u4e2a\u8f6f\u4ef6\u7684\u4eba\u4eec\u3002<br \/>\n\u8fd9\u4e9b\u7528\u6237\u8981\u6c42\u548c\u671f\u671b\u7684\u662f\u4e00\u7ef4\u5c5e\u6027\u548c\u5fc5\u5907\u5c5e\u6027\u3002\u56e0\u4e3a\u6211\u4eec\u8ba4\u4e3a\u4ed6\u4eec\u662f\u5728\u4e0d\u4e45\u7684\u5c06\u6765\u6700\u6709\u53ef\u80fd\u8d2d\u4e70\u8be5\u8f6f\u4ef6\u7684\u4eba\uff0c\u6240\u4ee5\u628a\u8fd9\u4e9b\u4eba\u6307\u5b9a\u4e3a\u201c\u65e9\u671f\u91c7\u7eb3\u8005\u201d\u4eba\u7269\u89d2\u8272\u3002<\/li>\n<li>\u665a\u671f\u91c7\u7eb3\u8005\uff08\u6d45\u7eff\u8272\uff09\u662f\u8ba4\u4e3a\u8be5\u8f6f\u4ef6\u7684\u6838\u5fc3\u7279\u5f81\u201c\u5177\u6709\u5438\u5f15\u529b\u800c\u4e14\u51fa\u4e4e\u9884\u6599\u7684\u201d\u4eba\u4eec\u3002<br \/>\n\u6211\u4eec\u5047\u8bbe\uff0c\u5c3d\u7ba1\u8fd9\u4e2a\u7fa4\u4f53\u5bf9\u8be5\u8f6f\u4ef6\u611f\u5174\u8da3\uff0c\u4f46\u5c06\u4f1a\u63a8\u8fdf\u8d2d\u4e70\uff0c\u76f4\u5230\u6982\u5ff5\u66f4\u4e3a\u4e3b\u6d41\u3002<\/li>\n<li>\u4e0d\u91c7\u7eb3\u8005\uff08\u9ec4\u7eff\u8272\uff09\u662f\u5bf9\u8f6f\u4ef6\u7684\u6838\u5fc3\u7279\u5f81\u4e0d\u611f\u5174\u8da3\uff0c\u800c\u4e14\u5728\u53ef\u9884\u89c1\u7684\u672a\u6765\u4e0d\u4f1a\u4f7f\u7528\u8be5\u8f6f\u4ef6\u7684\u4eba\u4eec\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><strong>\u901a\u8fc7\u4eba\u7269\u89d2\u8272\u7b5b\u9009\u51fa\u7684\u7ed3\u679c\u4ea7\u751f\u53ef\u64cd\u4f5c\u7684\u6d1e\u89c1<\/strong><\/h5>\n<p>\u5f53\u6211\u4eec\u4f7f\u7528\u8fd9\u4e09\u4e2a\u4eba\u7269\u89d2\u8272\u7b5b\u9009\u5176\u4f59\u7684\u7279\u5f81\u65f6\uff0c\u6211\u4eec\u6ce8\u610f\u5230\u4e0d\u540c\u7fa4\u4f53\u5bf9\u4e00\u4e9b\u7279\u5f81\u7684\u53cd\u5e94\u5b58\u5728\u5dee\u5f02\u3002\u8fd9\u79cd\u91cf\u5316\u7684\u6570\u636e\u6293\u4f4f\u4e86\u5ba2\u6237\u7684\u6ce8\u610f\u529b\uff0c\u5e76\u8bf4\u670d\u4ed6\u4eec\u91cd\u65b0\u8bc4\u4f30\u4e00\u4e9b\u4e8b\u60c5\uff0c\u5305\u62ec\u65e9\u671f\u91c7\u7eb3\u8005\u7ec4\u4e0d\u559c\u6b22\u7684\u7279\u5f81\u3002<\/p>\n<p>\u4e0b\u9762\u7684\u6570\u636e\u663e\u793a\u4e86\uff0c\u65e9\u671f\u91c7\u7eb3\u8005\u4eba\u7269\u89d2\u8272\u7ec4\u4e0d\u611f\u5174\u8da3\uff0c\u800c\u4e14\u4f1a\u6fc0\u53d1\u5176\u6d88\u6781\u53cd\u5e94\u7684\u4e00\u4e2a\u7279\u5f81\u3002\u7531\u4e8e\u65e9\u671f\u91c7\u7eb3\u8005\u7ec4\u662f\u4fdd\u8bc1\u4ea7\u54c1\u5728\u5f00\u59cb\u65f6\u91c7\u7eb3\u5ea6\u7684\u5173\u952e\uff0c\u5ba2\u6237\u51b3\u5b9a\u4e0d\u518d\u8ffd\u6c42\u8fd9\u4e2a\u7ec4\u4e0d\u559c\u6b22\u7684\u7279\u5f81\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-09.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4460\" alt=\"kano-model-09\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-09.png\" width=\"521\" height=\"416\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-09.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-09-300x239.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><\/p>\n<h5><strong>\u770b\u5230\u5927\u7684\u683c\u5c40\u2014\u2014\u6bd4\u8f83\u5404\u4e2a\u7279\u5f81<\/strong><\/h5>\n<p>\u8981\u56de\u7b54\u6211\u4eec\u6700\u521d\u5173\u4e8e\u8981\u5305\u62ec\u54ea\u4e9b\u7279\u5f81\u7684\u95ee\u9898\uff0c\u6211\u4eec\u6784\u5efa\u4e86\u80fd\u591f\u5bf9\u7528\u6237\u5bf9\u6240\u6709\u7279\u5f81\u7684\u53cd\u5e94\u8fdb\u884c\u6bd4\u8f83\u548c\u6392\u5e8f\u7684\u53ef\u89c6\u5316\u56fe\u8868\u3002\u4e3a\u4e86\u5b8c\u6210\u8fd9\u4e00\u4efb\u52a1\uff0c\u6211\u4eec\u91c7\u7528\u524d\u9762\u63d0\u53ca\u7684CQM\u4e8e1993\u5e74\u9996\u6b21\u62a5\u9053\u7684\u65b9\u6cd5\u3002\u6765\u81ea\u4e03\u4e2a\u4e3b\u8981\u65b0\u82f1\u683c\u5170\u516c\u53f8\u7684\uff0c\u60f3\u8981\u4e00\u8d77\u7814\u7a76\u7684CEO\u548c\u9ad8\u7ea7\u7ba1\u7406\u4eba\u5458\u4eec\u4e8e1989\u5e74\u6210\u7acb\u4e86CQM\u2014\u2014\u5b9e\u884c\u6700\u5148\u8fdb\u7684\u7ba1\u7406\u5b9e\u8df5\uff0c\u4ee5\u52a0\u901f\u6027\u80fd\u6539\u8fdb\u3002\u5728\u5bf9\u5361\u8bfa\u65b9\u6cd5\u7684\u62a5\u544a\u4e2d\uff0c\u4ed6\u4eec\u6c47\u603b\u4e86\u5404\u79cd\u5b9e\u8df5\u8005\u7684\u7ecf\u9a8c\u548c\u8fdb\u5c55\u3002<\/p>\n<p>\u5728\u62a5\u544a\u7684\u591a\u79cd\u65b9\u6cd5\u4e2d\uff0c\u6211\u4eec\u63a8\u8350\u4ee5\u4e0b\u4e09\u79cd\u3002<\/p>\n<ol>\n<li>\u7b2c\u4e00\u79cd\u65b9\u6cd5\u662f\u8865\u5145\u5361\u8bfa\u95ee\u5377\u672c\u8eab\u3002\u9664\u4e86\u6bcf\u4e2a\u7279\u5f81\u8be2\u95ee\u7684\u90a3\u4e24\u4e2a\u95ee\u9898\uff0c\u7528\u6237\u8fd8\u88ab\u8981\u6c42\u8868\u660e\u8fd9\u4e2a\u7279\u5f81\u7684\u91cd\u8981\u7a0b\u5ea6\u5982\u4f55\u3002\u8fd9\u4e2a\u6392\u5e8f\u662f9\u70b9\u674e\u514b\u7279\u91cf\u8868\uff0c\u4ece\u201c\u6839\u672c\u4e0d\u91cd\u8981\u201d\u5230\u201c\u975e\u5e38\u91cd\u8981\u201d\u3002\u9ebb\u7701\u7406\u5de5\u5b66\u9662\u7684John Hauser\u5efa\u8bae\u7684\u8fd9\u79cd\u989d\u5916\u6d4b\u91cf\uff0c\u6709\u52a9\u4e8e\u5c06\u6ce8\u610f\u529b\u96c6\u4e2d\u5728\u5361\u8bfa\u7814\u7a76\u7684\u6700\u91cd\u8981\u7ed3\u679c\u3002<\/li>\n<li>\u7b2c\u4e8c\u79cd\u65b9\u6cd5\u662f\u5bf9\u5361\u8bfa\u7ed3\u679c\u8fdb\u884c\u7edf\u8ba1\u5206\u6790\uff0c\u5141\u8bb8\u5728\u4e0d\u540c\u7684\u7279\u5f81\u4e4b\u95f4\u7684\u7ed3\u679c\u8fdb\u884c\u6bd4\u8f83\u3002\u8fd9\u79cd\u65b9\u6cd5\u662fBillDuMouchel\u5efa\u8bae\u7684\uff0c\u5b83\u5141\u8bb8\u8ba1\u7b97\u6807\u51c6\u5dee\uff0c\u4ece\u800c\u53ef\u4ee5\u53d1\u73b0\u54ea\u4e9b\u5dee\u5f02\u662f\u663e\u8457\u7684\u3002<\/li>\n<li>\u5f53\u628a\u8fd9\u4e9b\u7279\u5f81\u89c6\u4e3a\u4e00\u4e2a\u6574\u4f53\u65f6\uff0c\u6211\u4eec\u8bfb\u5230\u7684\u65b9\u6cd5\u4e2d\u6ca1\u6709\u4e00\u4e2a\u80fd\u591f\u63d0\u4f9b\u4e00\u79cd\u4ee4\u4eba\u4fe1\u670d\u7684\u53ef\u89c6\u5316\u6765\u628a\u63e1\u5361\u8bfa\u7ed3\u679c\u3002\u56e0\u6b64\uff0c\u6211\u4eec\u5c1d\u8bd5\u5e76\u8bbe\u8ba1\u4e86\u5982\u4e0b\u7684DuMouchel\u5206\u6790\u7684\u53ef\u89c6\u5316\u3002<br \/>\n<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-10.png\"><img loading=\"lazy\" class=\"alignnone  wp-image-4461\" alt=\"kano-model-10\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2014\/12\/kano-model-10.png\" width=\"521\" height=\"403\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-10.png 868w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2014\/12\/kano-model-10-300x231.png 300w\" sizes=\"(max-width: 521px) 100vw, 521px\" \/><\/a><br \/>\n\u8fd9\u79cd\u5806\u53e0\u7684\u6392\u5e8f\u663e\u793a\u4e86\u4e00\u7ec4\u7279\u5f81\uff0c\u53ef\u80fd\u4e0d\u6ee1\u610f\u7684\u5728\u5de6\u4fa7\uff0c\u53ef\u80fd\u6ee1\u610f\u7684\u5728\u53f3\u4fa7\u3002\u8fd9\u4e2a\u987a\u5e8f\u663e\u793a\uff0c\u6392\u5728\u6700\u4e0a\u9762\u7684\u7279\u5f81\uff0c\u5982\u679c\u6ca1\u6709\u88ab\u5305\u542b\u5728\u4ea7\u54c1\u4e2d\uff0c\u5c31\u6709\u6700\u5927\u7684\u53ef\u80fd\u4f1a\u5f15\u8d77\u4e0d\u6ee1\u610f\u3002\u8bb8\u591a\u7279\u5f81\u5728CQM\u5206\u6790\u4e2d\u5448\u73b0\u6ee1\u610f\u548c\u5728\u5361\u8bfa\u7ed3\u679c\u4e2d\u5448\u73b0\u559c\u60a6\u7684\u53ef\u80fd\u6027\u662f\u7c7b\u4f3c\u7684\u3002\u4e0e\u5ba2\u6237\u7684\u5bf9\u8bdd\u5305\u62ec\u6743\u8861\uff0c\u5982\u590d\u6742\u6027\u548c\u76f8\u5173\u6027\u3002\u8fd9\u79cd\u65b9\u5f0f\u7684\u7ed3\u679c\u4f1a\u8d2f\u7a7f\u4e8e\u51b3\u7b56\u4e2d\u3002<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h4><strong>\u516d\u3001\u505a\u51fa\u51b3\u5b9a<\/strong><\/h4>\n<h5><strong>\u806a\u660e\u7684\u94b1\u5e94\u8be5\u653e\u5728\u4e00\u7ef4\u5c5e\u6027\u548c\u9b45\u529b\u5c5e\u6027\u4e0a<\/strong><\/h5>\n<p>\u5173\u4e8e\u5361\u8bfa\u7684\u66f2\u7ebf\u56fe\uff0c\u53ef\u4ee5\u6fc0\u53d1\u6ee1\u610f\u548c\u6109\u60a6\u7684\u4e24\u4e2a\u5206\u7c7b\u662f\u9b45\u529b\u5c5e\u6027\u548c\u4e00\u7ef4\u5c5e\u6027\u3002\u60f3\u60f3\u5f53\u4eca\u5e02\u573a\u4e0a\u6700\u6210\u529f\u7684\u90a3\u4e9b\u4ea7\u54c1\uff0c\u5b83\u4eec\u901a\u8fc7\u5f3a\u8c03\u8fd9\u4e9b\u7c7b\u578b\u7684\u5c5e\u6027\u6765\u6210\u529f\u3002<\/p>\n<p>\u82f9\u679c\u901a\u8fc7\u6295\u8d44\u4e8e\u53d6\u60a6\u7528\u6237\u7684\u7279\u5f81\uff0c\u800c\u4fd8\u83b7\u5ba2\u6237\u7684\u82b3\u5fc3\u3002\u4f8b\u5982\uff0c\u7b14\u8bb0\u672c\u7535\u8111\u7684\u7535\u6e90\u7ebf\u5177\u6709\u78c1\u6027\u8fde\u63a5\uff0c\u80fd\u591f\u8f7b\u6613\u65ad\u5f00\uff0c\u4ee5\u9632\u6b62\u635f\u574f\u8bbe\u5907\uff0c\u8fd9\u7edd\u5bf9\u4e0d\u662f\u4e00\u4e2a\u5fc5\u987b\u5177\u5907\u7684\u7279\u5f81\u3002\u6b64\u5916\uff0c\u82f9\u679c\u5927\u91cf\u6295\u8d44\u4e86\u4f18\u96c5\u8bbe\u8ba1\u548c\u6613\u7528\u6027\u65b9\u9762\u7684\u4e00\u7ef4\u5c5e\u6027\u3002<\/p>\n<p>\u95ee\u9898\u662f\uff0c\u6211\u4eec\u5982\u4f55\u53d1\u73b0\u8fd9\u4e9b\u6539\u53d8\u6e38\u620f\u89c4\u5219\u7684\u7279\u5f81\uff1f<\/p>\n<h5><strong>\u6295\u8d44\u4e8e\u751f\u6210\u6027\u7814\u7a76<\/strong><\/h5>\n<p>\u201c\u9b45\u529b\u201d\u7279\u5f81\u662f\u4e00\u822c\u7528\u6237\u4e0d\u77e5\u9053\u53bb\u8981\u6c42\u7684\u3002\u5f53\u8fd9\u4e9b\u7279\u5f81\u51fa\u73b0\u5728\u5e02\u573a\u4e0a\uff0c\u5f15\u8d77\u8f70\u52a8\uff0c\u7ade\u4e89\u5bf9\u624b\u4f1a\u5feb\u901f\u5730\u6284\u88ad\u3002\u4eca\u5929\u53d6\u60a6\u7528\u6237\u7684\u7279\u5f81\u4f1a\u6210\u4e3a\u660e\u5929\u4ed6\u4eec\u6240\u8981\u6c42\u548c\u671f\u671b\u7684\u3002\u4f46\u5982\u4f55\u53d1\u73b0\u8fd9\u4e9b\u5f15\u9886\u6f6e\u6d41\u7684\u7279\u5f81\u5462\uff1f<\/p>\n<h5><strong>\u7b80\u8a00\u4e4b\uff1a\u7814\u7a76\u3002<\/strong><\/h5>\n<p>\u5361\u8bfa\u6a21\u578b\u5176\u4e2d\u4e00\u4e2a\u6700\u4ee4\u4eba\u5174\u594b\u7684\u7528\u9014\u662f\u652f\u6301\u4e0e\u5ba2\u6237\u5c31\u751f\u6210\u6027\u7814\u7a76\u5728\u4ea7\u54c1\u6210\u529f\u8fc7\u7a0b\u4e2d\u6240\u626e\u6f14\u7684\u91cd\u8981\u89d2\u8272\u8fdb\u884c\u5bf9\u8bdd\u3002\u5728\u751f\u6210\u6027\u7814\u7a76\u4e2d\uff0c\u6211\u4eec\u5c31\u5730\u89c2\u5bdf\u7528\u6237\u4e0e\u6280\u672f\u8fdb\u884c\u4ea4\u4e92\u3002\u6211\u4eec\u89c1\u8bc1\u672a\u88ab\u6ee1\u8db3\u7684\u9700\u6c42\uff0c\u8fd9\u5c31\u662f\u521b\u9020\u4e0d\u540c\uff0c\u53d6\u60a6\u7528\u6237\u7684\u673a\u4f1a\u3002<\/p>\n<p>\u53ea\u5728\u7528\u6237\u671f\u671b\u7684\u90a3\u4e9b\u7279\u5f81\u7684\u8bbe\u8ba1\u4e0a\u6295\u8d44\u4f1a\u9650\u5236\u8d62\u5f97\u7528\u6237\u82b3\u5fc3\u7684\u80fd\u529b\u3002<\/p>\n<h5><strong>\u63d0\u9ad8\u73b0\u6709\u7279\u5f81\u7684\u6295\u8d44\u56de\u62a5\u7387<\/strong><\/h5>\n<p>\u6211\u4eec\u4ece\u9605\u8bfb\u5361\u8bfa\u6700\u521d\u7814\u7a76\u7684\u51fa\u7248\u7269\u7ffb\u8bd1\u5f53\u4e2d\u5f97\u77e5\uff0c\u5361\u8bfa\u7740\u624b\u8bc1\u660e\u65e0\u6cd5\u7b80\u5355\u5730\u901a\u8fc7\u63d0\u9ad8\u987e\u5ba2\u5df2\u7ecf\u5f00\u59cb\u671f\u5f85\u7684\u73b0\u6709\u7279\u5f81\uff0c\u6765\u83b7\u5f97\u5e76\u4fdd\u6301\u987e\u5ba2\u7684\u5fe0\u8bda\u5ea6\u3002\u5361\u8bfa\u66f2\u7ebf\u56fe\u4e0d\u4ec5\u8bf4\u660e\u4e86\u4e3a\u4ec0\u4e48\u8fd9\u662f\u771f\u7684\uff0c\u5b83\u4eec\u4e5f\u53ef\u4ee5\u7528\u4e8e\u8bc4\u4f30\u6539\u8fdb\u73b0\u6709\u7279\u5f81\u7684\u6295\u8d44\u56de\u62a5\u7387\uff08\u5728\u7528\u6237\u6ee1\u610f\u5ea6\u65b9\u9762\uff09\u3002<\/p>\n<p>\u4e00\u4e2a\u76ee\u524d\u7684\u7279\u5f81\u4f5c\u4e3a\u4e00\u4e2a\u70b9\u5b58\u5728\u4e8e\u5176\u4e2d\u4e00\u5e45\u53cd\u5e94\u56fe\u4e2d\u3002\u589e\u52a0\u7279\u5f81\u7684\u6210\u719f\u7a0b\u5ea6\u4f7f\u8fd9\u4e2a\u70b9\u968f\u7740\u66f2\u7ebf\u800c\u79fb\u52a8\u3002\u60c5\u7eea\u53cd\u5e94\u7684\u53d8\u5316\u53d6\u51b3\u4e8e\u6b64\u7279\u5f81\u843d\u5728\u54ea\u4e00\u4e2a\u53cd\u5e94\u56fe\u4e0a\u3002\u4f8b\u5982\uff0c\u589e\u5f3a\u5fc5\u987b\u5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Fred 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style=\"font-size: 14px; line-height: 1.5em;\">\u00a0<\/span><\/p>\n<address>\u8bd1\u8005\uff1aHenry\uff1b\u5ba1\u6821\uff1a\u79c0\u79c0\uff1b\u53d1\u5e03\u65e5\u671f\uff1aOCTOBER 9, 2012<\/address>\n<address><em><\/em><em><\/em><em>\u539f\u6587\u4f5c\u8005\uff1aJan Moorman<\/em><a href=\"http:\/\/www.touchpointdashboard.com\/author\/jkramp\/\" target=\"_blank\" rel=\"author\"><br \/>\n<\/a><\/address>\n<address><em>\u539f\u6587\u94fe\u63a5\uff1a<a href=\"http:\/\/uxmag.com\/articles\/leveraging-the-kano-model-for-optimal-results\" target=\"_blank\">http:\/\/uxmag.com\/articles\/leveraging-the-kano-model-for-optimal-results<\/a><a href=\"http:\/\/uxmas.com\/2012\/the-ux-portfolio-telling-your-story\" target=\"_blank\"><br \/>\n<\/a><\/em><\/address>\n<address>\u9876\u90e8\u56fe\u7247\u6765\u6e90\uff1a<a href=\"http:\/\/slidemodel.com\/wp-content\/uploads\/6072-08-concept-curves-kano-model-3.jpg\" target=\"_blank\">http:\/\/slidemodel.com<\/a><a href=\"http:\/\/www.agiletesting.info\/wp-content\/uploads\/2010\/12\/story_on-index-card.jpg\" target=\"_blank\"><br \/>\n<\/a><\/address>\n<address>\u7248\u6743\u6240\u6709\uff1aUXRen\u7ffb\u8bd1\u7ec4 \uff08\u8f6c\u8f7d\u8bf7\u6ce8\u660e\u51fa\u5904\uff01\uff09<\/address>\n<address>\u00a0<\/address>\n<address>\u00a0<\/address>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 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