{"id":50571,"date":"2017-03-03T06:00:13","date_gmt":"2017-03-02T22:00:13","guid":{"rendered":"http:\/\/uxren.cn\/?p=50571"},"modified":"2017-03-28T16:16:52","modified_gmt":"2017-03-28T08:16:52","slug":"%e6%9c%8d%e5%8a%a1%e8%ae%be%e8%ae%a1%e7%9a%84%e6%9c%aa%e6%9d%a5","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=50571","title":{"rendered":"\u670d\u52a1\u8bbe\u8ba1\u7684\u672a\u6765"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-50576\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-00.jpg\" alt=\"\" width=\"600\" height=\"283\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-00.jpg 600w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-00-300x142.jpg 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-00-520x245.jpg 520w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-00-720x340.jpg 720w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u4f5c\u8005\uff1aElsa Ho @\u6854\u97f3design<\/p>\n<p>&nbsp;<\/p>\n<p>\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u8ddf\u5176\u4ed6\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u7684\u6838\u5fc3\u80fd\u529b\u6709\u54ea\u4e9b\u5dee\u5f02\uff1f\u670d\u52a1\u8bbe\u8ba1\u5e08\u8fd8\u987b\u5177\u5907\u54ea\u4e9b\u80fd\u529b\uff0c\u65b9\u80fd\u5728\u672a\u6765\u7ee7\u7eed\u8d70\u4e0b\u53bb\uff1f<\/p>\n<p>\u672c\u7bc7\u5185\u5bb9\u6458\u81ea Leah Buley \u4e8e Adaptive Path \u6240\u4e3e\u529e\u7684\u00a02016 \u5e74\u670d\u52a1\u8bbe\u8ba1\u5927\u4f1a\u4e2d\u7684\u6f14\u8bb2\uff08\u540e\u9762\u6709\u89c6\u9891\uff09\uff0c\u4ee5\u53ca\u5176\u4e8e 2015 \u5e74\u900f\u8fc7 Forrester \u53d1\u8868\u7684\u7814\u7a76\u62a5\u544a\uff1a\u300a<strong>Vendor Landscape: Service Design Agency Overview, 2015\u300b<\/strong>\u3002<\/p>\n<p>\u7814\u7a76\u53d1\u73b0\u4e0e\u6f14\u8bb2\u5185\u5bb9\u4e3b\u8981\u6765\u81ea\u5bf9\u5168\u7403 71 \u5bb6\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u7684\u95ee\u5377\u8c03\u67e5\u3002\u672c\u6587\u7279\u522b\u9002\u5408\u4efb\u804c\u4e8e\u987e\u95ee\u7aef\uff08\u4e59\u65b9\u516c\u53f8\uff09\u7684\u8bfb\u8005\u9605\u8bfb\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #3366ff;\">\u4e00\u3001\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u7684\u6838\u5fc3\u80fd\u529b<\/span><\/h3>\n<p>\u9996\u5148\uff0c\u8fd1\u5e74\u6765\u53c2\u4e0e\u670d\u52a1\u8bbe\u8ba1\uff0c\u6216\u5ba3\u79f0\u81ea\u5df1\u5728\u505a\u670d\u52a1\u8bbe\u8ba1\u7684\u516c\u53f8\u8d8a\u6765\u8d8a\u591a\uff0c\u7a76\u7adf\u600e\u6837\u624d\u7b97\u63d0\u4f9b\u670d\u52a1\u8bbe\u8ba1\u670d\u52a1\uff1fLeah \u603b\u7ed3\u4e86\u4e94\u4e2a\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u6216\u591a\u6216\u5c11\u90fd\u6709\u63d0\u4f9b\u7684\u6838\u5fc3\u9879\u76ee\uff1a<\/p>\n<ol>\n<li><span style=\"color: #3366ff;\"><strong>\u6a21\u7cca\u7684\u524d\u7aef\u521b\u65b0\uff08Fuzzy front-end innovation\uff09<\/strong><\/span><br \/>\n\u5305\u542b\u62e5\u6709\u8d28\u5316\u7684\u4f7f\u7528\u8005\u7814\u7a76\u3001\u6982\u5ff5\u8bbe\u8ba1\u3001\u4f53\u9a8c\u7b56\u7565\u3001\u54c1\u724c\u7b56\u7565\u7b49\u80fd\u529b\u3002\u8fd9\u4e9b\u80fd\u529b\u4e0e\u63d0\u4f9b\u987e\u5ba2\u4e2d\u5fc3\u8bbe\u8ba1\u670d\u52a1\u7684\u987e\u95ee\u516c\u53f8\u76f8\u4eff\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u5b9e\u4f53\u4ee5\u53ca\u4eba\u9645\u4e92\u52a8\u7684\u4f53\u9a8c\u8bbe\u8ba1\uff08Physical and face-to-face experience design\uff09<\/strong><\/span><br \/>\n\u5305\u542b\u4ee5\u4e0b\u63a5\u89e6\u70b9\u7684\u8bbe\u8ba1\uff1a\u5f53\u9762\u3001\u5b9e\u4f53\u73af\u5883\u3001\u5370\u5237\u54c1\u3001\u5ba2\u670d\u4e2d\u5fc3\u7b49\u3002\u8fd9\u662f\u5178\u578b\u7684\u670d\u52a1\u8bbe\u8ba1\uff0d\u5f3a\u8c03\u524d\u7aef\u987e\u5ba2\u63a5\u89e6\u70b9\u4e0e\u540e\u7aef\u8fd0\u8425\u90e8\u95e8\u95f4\u7684\u4e92\u52a8\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u6570\u4f4d\u4f53\u9a8c\u8bbe\u8ba1\uff08Digital experience design\uff09<\/strong><\/span><br \/>\n\u5305\u542b\u7f51\u7ad9\u3001\u624b\u673a\u3001\u5e73\u677f\u7b49\u7684\u6d41\u7a0b\u4e0e\u63a5\u53e3\u8bbe\u8ba1\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u7ec4\u7ec7\u53d8\u9769\uff08Organizational change\uff09<\/strong><\/span><br \/>\n\u5305\u542b\u53d8\u9769\u7ba1\u7406\uff08Change management\uff09\u3001\u7ec4\u7ec7\u8bbe\u8ba1\uff08Organizational design\uff09\u3001\u6559\u80b2\u8bad\u7ec3\u7b49\u80fd\u529b\u3002\u8fd9\u4e9b\u80fd\u529b\u53cd\u6620\u4e86\u670d\u52a1\u8bbe\u8ba1\u6b8b\u9177\u7684\u4e8b\u5b9e\uff0d\u52bf\u5fc5\u5f97\u7ecf\u8fc7\u4e00\u6bb5\u6df7\u4e71\u7684\u7ec4\u7ec7\u8c03\u6574\u4e0e\u6539\u53d8\uff0c\u65b9\u80fd\u843d\u5b9e\u987e\u95ee\u516c\u53f8\u63d0\u51fa\u7684\u7b56\u7565\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u5546\u4e1a\u7cfb\u7edf\u987e\u95ee\uff08Business systems consulting<\/strong><\/span>\uff09<br \/>\n\u5305\u542b\u91cf\u5316\u4f7f\u7528\u8005\u7814\u7a76\u3001\u5546\u4e1a\u5206\u6790\u3001\u6280\u672f\u53d1\u5c55\u4e0e\u5e94\u7528\u7b49\u80fd\u529b\u3002\u62e5\u6709\u8fd9\u4e9b\u80fd\u529b\u7684\u987e\u95ee\u516c\u53f8\uff0c\u901a\u5e38\u4f1a\u63d0\u4f9b\u8bbe\u8ba1\u4e0e\u5bfc\u5165\u5546\u7528\u7cfb\u7edf\u7684\u670d\u52a1\u3002<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-50572\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-01.png\" alt=\"\" width=\"600\" height=\"438\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-01.png 600w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-01-300x219.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><em>\u8d44\u6599\u6765\u6e90\uff1a Forrester\u2019s Q3 2015 Global Service Design Agency Online Survey<\/em><\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #3366ff;\">\u4e8c\u3001\u80fd\u529b\u4e0a\u7684\u5dee\u8ddd<\/span><\/h3>\n<p>\u7136\u800c\uff0c\u5e76\u975e\u6240\u6709\u7684\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u90fd\u62e5\u6709\u6216\u5e73\u5747\u5730\u53d1\u5c55\u8fd9\u4e94\u9879\u80fd\u529b\u3002\u6839\u636e\u7814\u7a76\u6570\u636e\uff0c\u9ad8\u8fbe<span style=\"color: #3366ff;\"><strong> 69%<\/strong> <\/span>\u7684\u516c\u53f8\u9996\u8981\u80fd\u529b\u4e3a\u6570\u4f4d\u4f53\u9a8c\u8bbe\u8ba1\uff0c\u800c\u4ec5\u6709 <span style=\"color: #3366ff;\"><strong>24%<\/strong><\/span> \u7684\u516c\u53f8\u8ba4\u4e3a\u5176\u9996\u8981\u80fd\u529b\u4e3a\u5546\u4e1a\u7cfb\u7edf\u987e\u95ee\u3002\u4e8b\u5b9e\u4e0a\uff0c\u8ba4\u4e3a\u81ea\u5df1\u4e94\u9879\u670d\u52a1\u90fd\u80fd\u63d0\u4f9b\u7684\u516c\u53f8\uff0c\u53cd\u800c\u662f Accenture\u3001Deloitte\u3001SAP\u3001McKinsey \u7b49\u975e\u5927\u5bb6\u8ba4\u77e5\u4e2d\u7684\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u3002<\/p>\n<p>\u540c\u65f6\uff0c\u8bb8\u591a\u516c\u53f8\u8fc7\u5ea6\u5730\u7740\u91cd\u5728\u6570\u4f4d\u4f53\u9a8c\u8bbe\u8ba1\uff0c\u4e5f\u96be\u602a\u5e02\u573a\u7ecf\u5e38\u5206\u4e0d\u6e05\u695a UX \u8bbe\u8ba1\u4e0e\u670d\u52a1\u8bbe\u8ba1\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-50573\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-02.png\" alt=\"\" width=\"640\" height=\"363\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-02.png 640w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/02\/service-design-future-02-300x170.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><em>\u6f14\u8bb2\u6295\u5f71\u7247\u622a\u56fe\uff0d71 \u5bb6\u53d7\u8bbf\u516c\u53f8\u7684\u80fd\u529b\u5206\u5e03\u3002<\/em><\/p>\n<p>\u6f14\u8bb2\u7247\u6bb5\uff0d\u8ba4\u4e3a\u81ea\u5df1\u4e94\u9879\u670d\u52a1\u90fd\u80fd\u63d0\u4f9b\u7684\u516c\u53f8\uff0c\u53cd\u800c\u662f Accenture\u3001Deloitte\u3001SAP\u3001McKinsey \u7b49\u975e\u5927\u5bb6\u8ba4\u77e5\u4e2d\u7684\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #3366ff;\">\u4e09\u3001\u8fd9\u610f\u5473\u7740\u4ec0\u4e48<\/span><\/h3>\n<p>\u9488\u5bf9\u8fd9\u9879\u7814\u7a76\u7ed3\u679c\uff0cLeah \u8ba4\u4e3a\u73b0\u5728\u662f\u5bf9\u670d\u52a1\u8bbe\u8ba1\u6765\u8bf4\u4e00\u4e2a\u6709\u8da3\u7684\u65f6\u95f4\u70b9\u3002\u539f\u56e0\u6709\u4e09\uff1a<\/p>\n<ol>\n<li>\u670d\u52a1\u8bbe\u8ba1\u7684\u4f20\u7edf\u4e0e\u4ef7\u503c\u6b63\u53d7\u5230\u65b0\u8fdb\u5165\u8005\u7684\u6311\u6218\uff0c\u540c\u65f6\u4e5f\u5e26\u6765\u4e00\u4e9b\u65b0\u7684\u673a\u4f1a\u3002<\/li>\n<li>\u82e5\u6301\u7eed\u8fc7\u4e8e\u4e13\u6ce8\u5728\u6570\u4f4d\u8bbe\u8ba1\u4e0e\u65e0\u5dee\u5f02\u5316\u7684\u521b\u65b0\uff0c\u5c06\u6709\u53ef\u80fd\u9762\u4e34\u72ec\u7279\u4ef7\u503c\u88ab\u7a00\u91ca\u7684\u5371\u673a\u3002<\/li>\n<li>\u4f01\u4e1a\u5bf9\u670d\u52a1\u8bbe\u8ba1\u7684\u9700\u6c42\u6301\u7eed\u589e\u52a0\uff08\u5373\u4fbf\u4f01\u4e1a\u4e0d\u4e00\u5b9a\u77e5\u9053\uff09\u3002<\/li>\n<\/ol>\n<p>\u540c\u65f6\uff0c\u5979\u63d0\u51fa\u4e3a\u4e86\u7ee7\u7eed\u5411\u524d\u8fc8\u8fdb\uff0c\u516d\u4e2a\u4e0d\u8bba\u662f\u670d\u52a1\u8bbe\u8ba1\u987e\u95ee\u516c\u53f8\u6216\u670d\u52a1\u8bbe\u8ba1\u5e08\u90fd\u9700\u8981\u7684\u6280\u80fd\uff1a<\/p>\n<ol>\n<li><span style=\"color: #3366ff;\"><strong>\u7ec4\u7ec7\u4e0e\u7cfb\u7edf\u7684\u8bbe\u8ba1\u80fd\u529b<\/strong><\/span><br \/>\n\u76ee\u524d\u591a\u6570\u7684\u8bbe\u8ba1\u65b9\u6848\u7740\u91cd\u5728\u4ece\u4f7f\u7528\u8005\u7684\u89d2\u5ea6\u51fa\u53d1\uff0c\u5374\u8f83\u5c11\u6709\u4eba\u53bb\u4e86\u89e3\u4f01\u4e1a\u7684\u9700\u6c42\uff0c\u4ee5\u53ca\u5982\u4f55\u900f\u8fc7\u4f01\u4e1a\u504f\u597d\u7684\u65b9\u5f0f\u6ee1\u8db3\u4f7f\u7528\u8005\u7684\u9700\u6c42\u3002\u670d\u52a1\u8bbe\u8ba1\u7684\u843d\u5b9e\u9700\u8981\u4f01\u4e1a\u4e2d\u5404\u90e8\u95e8\u7684\u5408\u4f5c\u4e0e\u8c03\u6574\uff0c\u56e0\u6b64\u80fd\u5426\u4ece\u4f01\u4e1a\u7684\u89d2\u5ea6\u601d\u8003\u7279\u522b\u91cd\u8981\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u5bf9\u6240\u670d\u52a1\u7684\u4ea7\u4e1a\u6709\u6df1\u5165\u4e86\u89e3\u4e0e\u4e13\u4e1a\u77e5\u8bc6<\/strong><\/span><br \/>\n\u5c24\u5176\u662f\u5f53\u4f60\u8bbe\u8ba1\u7684\u662f\u65e0\u5f62\u7684\u670d\u52a1\uff0c\u5982\u6cd5\u5f8b\u54a8\u8be2\u3001\u65c5\u6e38\u670d\u52a1\u4e1a\u7b49\uff0c\u800c\u975e\u4ec5\u662f\u8bbe\u8ba1\u4e00\u4e2a\u4ea7\u54c1\u5373\u670d\u52a1\uff08product-as-a-service\uff09\u7684 app \u65f6\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u4ece\u66f4\u52a0\u5e02\u573a\u5bfc\u5411\u7684\u65b9\u5f0f\u6765\u89c4\u5212\u7b56\u7565<\/strong><\/span><br \/>\n\u76ee\u524d\u591a\u6570\u7684\u516c\u53f8\u90fd\u80fd\u5f88\u597d\u5730\u4ee5\u7eaf\u7cb9\u8bbe\u8ba1\u5bfc\u5411\u7684\u65b9\u5f0f\u6765\u89c4\u5212\u7b56\u7565\uff0c\u4f46\u4ece\u5e02\u573a\u7684\u65b9\u5411\u53bb\u601d\u8003\u662f\u8f83\u7f3a\u4e4f\u7684\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u77e5\u8bc6\u7ba1\u7406<\/strong><\/span><br \/>\n\u8fd9\u91cc\u6307\u7684\u662f\u4e86\u89e3\u201c\u4f01\u4e1a\u82e5\u8981\u8fdb\u884c\u826f\u597d\u7684\u670d\u52a1\u8bbe\u8ba1\uff0c\u6709\u4ec0\u4e48\u77e5\u8bc6\u662f\u5fc5\u987b\u7684\uff1f\u201d\u3002\u8fd9\u8fb9\u7684\u201c\u77e5\u8bc6\u201d\u6307\u7684\u4e0d\u662f\u5355\u4e00\u4f7f\u7528\u8005\u7814\u7a76\u6240\u53d1\u73b0\u7684\u7ed3\u679c\uff0c\u800c\u662f\u6574\u4e2a\u670d\u52a1\u8bbe\u8ba1\u7684\u77e5\u8bc6\u4f53\u7cfb\u3002\u8bbe\u8ba1\u5e08\u9700\u8981\u77e5\u9053\u5e76\u4e14\u80fd\u591f\u7cfb\u7edf\u6027\u5730\u4f20\u9012\u7ed9\u5ba2\u6237\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u826f\u597d\u7684\u5438\u6536\u80fd\u529b<\/strong><\/span><br \/>\n\u5305\u542b\u5173\u6ce8\u4ea7\u4e1a\u8d8b\u52bf\u4e0e\u5f81\u5146\u3001\u5e02\u573a\u4e0a\u65b0\u51fa\u73b0\u7684\u521b\u65b0\u8ba1\u5212\u7b49\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u5f3a\u8c03\u6267\u884c\u7684\u80fd\u529b<\/strong><\/span><br \/>\n\u6700\u540e\uff0c\u670d\u52a1\u8bbe\u8ba1\u4e13\u6848\u8981\u6210\u529f\uff0c\u8fd8\u662f\u9700\u8981\u843d\u5b9e\u8ba1\u5212\u3001\u5c06\u89c4\u5212\u7684\u89e3\u51b3\u65b9\u6848\u4ea4\u4ed8\u51fa\u6765\uff0c\u4f20\u9012\u7ed9\u771f\u5b9e\u4e16\u754c\u7684\u4f7f\u7528\u8005\u3002<\/li>\n<\/ol>\n<p>Leah \u5728\u6f14\u8bb2\u4e2d\u63d0\u5230\u5979\u5728\u4f1a\u573a\u7279\u522b\u5173\u6ce8\u4e86\u4e00\u4e0b\u5176\u4ed6\u8bb2\u8005\u7684\u5185\u5bb9\uff0c\u53d1\u73b0\u540e\u4e09\u9879\u80fd\u529b\u662f\u8f83\u5c11\u88ab\u63d0\u53ca\u7684\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #3366ff;\">\u56db\u3001\u53cd\u601d<\/span><\/h3>\n<p>\u4ece CX \u3001UX 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