{"id":52715,"date":"2017-04-19T11:22:07","date_gmt":"2017-04-19T03:22:07","guid":{"rendered":"http:\/\/uxren.cn\/?p=52715"},"modified":"2022-04-08T08:50:43","modified_gmt":"2022-04-08T08:50:43","slug":"womenchangyongdeliangbiaodengjidouyongduileme","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=52715","title":{"rendered":"\u6211\u4eec\u5e38\u7528\u7684\u91cf\u8868\u7b49\u7ea7\uff0c\u90fd\u7528\u5bf9\u4e86\u4e48\uff1f"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-52720\" src=\"http:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-00.png\" alt=\"\" width=\"742\" height=\"351\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-00.png 742w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-00-300x142.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-00-520x245.png 520w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-00-720x340.png 720w\" sizes=\"(max-width: 742px) 100vw, 742px\" \/><\/p>\n<p>\u4f5c\u8005\uff1a\u5218\u6d01\uff08\u56fd\u7f8e\u4e92\u8054\u7f51\uff0c\u7528\u6237\u7814\u7a76\u5de5\u7a0b\u5e08\uff09<\/p>\n<p>&nbsp;<\/p>\n<p>\u674e\u514b\u7279\u91cf\u8868(Likert scale)\u662f\u793e\u4f1a\u8c03\u67e5\u548c\u5fc3\u7406\u6d4b\u9a8c\u7b49\u9886\u57df\u4e2d\u6700\u5e38\u4f7f\u7528\u7684\u4e00\u79cd\u6001\u5ea6\u91cf\u8868\u3002\u8be5\u91cf\u8868\u7531\u4e00\u7ec4\u9648\u8ff0\u7ec4\u6210\uff0c\u6bcf\u4e00\u9648\u8ff0\u6709\u201c\u975e\u5e38\u540c\u610f\u201d\u3001\u201c\u540c\u610f\u201d\u3001\u201c\u4e0d\u4e00\u5b9a\u201d\u3001\u201c\u4e0d\u540c\u610f\u201d\u3001\u201c\u975e\u5e38\u4e0d\u540c\u610f\u201d\u4e94\u79cd\u56de\u7b54\uff0c\u5206\u522b\u8bb0\u4e3a5\u30014\u30013\u30012\u30011\uff0c\u6bcf\u4e2a\u88ab\u8c03\u67e5\u8005\u7684\u6001\u5ea6\u603b\u5206\u5c31\u662f\u4ed6\u5bf9\u5404\u9053\u9898\u7684\u56de\u7b54\u6240\u5f97\u5206\u6570\u7684\u52a0\u603b\uff0c\u8fd9\u4e00\u603b\u5206\u53ef\u8bf4\u660e\u4ed6\u7684\u6001\u5ea6\u5f3a\u5f31\u6216\u4ed6\u5728\u8fd9\u4e00\u91cf\u8868\u4e0a\u7684\u4e0d\u540c\u72b6\u6001\u3002\u7531\u4e8e\u7ed3\u6784\u7b80\u5355\u4e14\u6613\u4e8e\u64cd\u4f5c\uff0c\u8fd9\u79cd\u8bc4\u7ea7\u91cf\u8868\u5728\u8425\u9500\u548c\u5546\u4e1a\u5e02\u573a\u7814\u7a76\u4e2d\u5f97\u5230\u4e86\u5e7f\u6cdb\u7684\u5e94\u7528\u3002\u6bd4\u5982\u5728\u6d88\u8d39\u8005\u7814\u7a76\u4e2d\uff0c\u53d7\u8bbf\u8005\u53ef\u80fd\u4f1a\u88ab\u95ee\u53ca\u4ed6\u4eec\u5bf9\u4ea7\u54c1\u3001\u54c1\u724c\u7684\u6001\u5ea6\u3001\u770b\u6cd5\u6216\u8bc4\u4ef7\u7b49\u3002<\/p>\n<p>\u6211\u4eec\u5e38\u89c1\u7684Likert\u91cf\u8868\u5305\u62ec\u4ee55\u70b9\u62167\u70b9\u4e3a\u4ee3\u8868\u7684\u5947\u6570\u7b49\u7ea7\u5f62\u5f0f\uff0c\u4ee5\u53ca\u4ee54\u70b9\u62166\u70b9\u4e3a\u4ee3\u8868\u7684\u5076\u6570\u7b49\u7ea7\u5f62\u5f0f\u3002\u4f46\u4e5f\u6709\u5c06\u91cf\u8868\u5e94\u7b54\u7b49\u7ea7\u6269\u5c55\u81f310\u7ea7\uff08\u53731-10\u8bc4\u5206\uff09,\u751a\u81f311\u7ea7\uff08\u53730-10\u8bc4\u5206\uff09\u7684\u5f62\u5f0f\u3002\u800c\u5728\u5b9e\u9645\u5e94\u7528\u9879\u76ee\u7f16\u5236\u91cf\u8868\u8fc7\u7a0b\u4e2d\uff0c\u5bf9\u91cf\u8868\u5e94\u7b54\u7b49\u7ea7\u7684\u8bbe\u7f6e\u5f80\u5f80\u51ed\u611f\u89c9\u3001\u51ed\u504f\u597d\uff0c\u66f4\u591a\u5730\u4f9d\u8d56\u4e8e\u611f\u6027\u7684\u7ecf\u9a8c\uff0c\u5e26\u6709\u8f83\u5927\u7684\u968f\u610f\u6027\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-52721\" src=\"http:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/nps-example-01.png\" alt=\"\" width=\"813\" height=\"448\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/nps-example-01.png 813w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/nps-example-01-300x165.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/nps-example-01-768x423.png 768w\" sizes=\"(max-width: 813px) 100vw, 813px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\"><strong>\u90a3\u4e48\uff0c\u95ee\u9898\u6765\u4e86\uff0c\u4ec0\u4e48\u7b49\u7ea7\u7684\u91cf\u8868\u624d\u80fd\u53eb\u505a\u597d\u7684\u91cf\u8868\uff0c\u5e94\u7528\u6700\u4e3a\u5e7f\u6cdb\u76845\u70b9\u30017\u70b9\u7b49\u7ea7\u91cf\u8868\u662f\u6700\u597d\u7684\u4e48\uff1f<\/strong><\/span><\/h4>\n<p>\u8fd9\u65f6\u5019\uff0c\u6216\u8bb8\u6709\u4eba\u4f1a\u6709\u610f\u89c1\u4e86\uff0c\u63d0\u51fa\u7531\u4e8e\u4e2d\u56fd\u6587\u5316\u4e2d\u7684\u201c\u4e2d\u5eb8\u201d\u601d\u60f3\uff0c\u53d7\u8bbf\u8005\u586b\u7b54\u91cf\u8868\u65f6\u5f80\u5f80\u503e\u5411\u4e8e\u9009\u62e9\u201c\u4e00\u822c\u201d\u3001\u201c\u4e0d\u786e\u5b9a\u201d\u3001\u201c\u4e0d\u4e00\u5b9a\u201d\u7b49\u4e2d\u95f4\u9009\u9879\uff0c\u8fd9\u5f88\u53ef\u80fd\u9690\u85cf\u4e86\u53d7\u8bbf\u8005\u7684\u503e\u5411\u6027\u3002<\/p>\n<p>\u800c\u4e3a\u4e86\u514b\u670d\u8fd9\u79cd\u201c\u8d8b\u4e2d\u6548\u5e94\u201d\uff0c\u884d\u751f\u51fa\u4e864\u70b9\u30016\u70b9\u7b49\u8feb\u9009\u5f0f\u91cf\u8868\u9009\u9879\uff0c\u90a3\u4e48\u8fd9\u79cd\u7c7b\u578b\u597d\u4e48\uff1f\u4e00\u65b9\u9762\u7531\u4e8e\u53d7\u8bbf\u8005\u5bf9\u8fd9\u7c7b\u91cf\u8868\u7684\u63a5\u89e6\u8f83\u5c11\uff0c\u53ef\u80fd\u5b58\u5728\u7406\u89e3\u504f\u5dee\uff0c\u53e6\u4e00\u65b9\u9762\uff0c\u5728\u6709\u7684\u9009\u9879\u4e0a\uff0c\u53d7\u8bbf\u8005\u672c\u8eab\u503e\u5411\u6027\u5c31\u662f\u4e2d\u95f4\u9009\u9879\uff0c\u8feb\u9009\u5bb9\u6613\u5bfc\u81f4\u53cd\u5e94\u504f\u5dee\u3002\u770b\u8d77\u6765\u4f3c\u4e4e\u5404\u6709\u5229\u5f0a\u3002\u800c\u5230\u5e95\u5e94\u8be5\u8bbe\u7f6e\u4e3a\u51e0\u7ea7\u624d\u80fd\u4f7f\u91cf\u8868\u5177\u5907\u6700\u4f73\u7279\u6027\uff0c\u5b9e\u9645\u64cd\u4f5c\u5e94\u7528\u4e2d\u4f3c\u4e4e\u672a\u6709\u5b9a\u8bba\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-52722\" src=\"http:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-02.jpg\" alt=\"\" width=\"728\" height=\"546\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-02.jpg 728w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-02-300x225.jpg 300w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/p>\n<p>\u56de\u5230\u5b66\u672f\u5708\uff0c\u5c1d\u8bd5\u7740\u4ece\u7406\u8bba\u7814\u7a76\u4e2d\u4e00\u63a2\u7a76\u7adf\u3002\u53d1\u73b0\u8fd8\u771f\u6709\u7814\u7a76\u8005\u5bf9\u6b64\u505a\u4e86\u6df1\u5165\u7684\u63a2\u7d22\u3002<\/p>\n<p>\u6211\u4eec\u90fd\u77e5\u9053\u6570\u636e\u5206\u5e03\u7684\u7279\u5f81\u53ef\u4ee5\u4ece\u4e09\u4e2a\u65b9\u9762\u8fdb\u884c\u6d4b\u5ea6\u548c\u63cf\u8ff0\uff1a<\/p>\n<ol>\n<li>\u6570\u636e\u7684\u96c6\u4e2d\u8d8b\u52bf\uff08\u5982\uff1a\u5e73\u5747\u503c\uff09<\/li>\n<li>\u79bb\u6563\u7a0b\u5ea6\uff08\u5982\u65b9\u5dee\u3001\u6807\u51c6\u5dee\uff09<\/li>\n<li>\u5206\u5e03\u72b6\u6001\uff08\u5982\u504f\u6001\u3001\u5cf0\u5ea6\uff09<\/li>\n<\/ol>\n<p>\u5f88\u591a\u7edf\u8ba1\u5206\u6790\u65b9\u6cd5\u90fd\u5bf9\u6570\u636e\u7684\u65b9\u5dee\u3001\u504f\u6001\u548c\u5cf0\u5ea6\u7b49\u6570\u636e\u7279\u5f81\u975e\u5e38\u654f\u611f\u3002\u56e0\u6b64\uff0c\u5982\u679c\u91cf\u8868\u7684\u5e94\u7b54\u7b49\u7ea7\u4f1a\u5bf9\u91cf\u8868\u6536\u96c6\u7684\u6570\u636e\u5206\u5e03\u7279\u5f81\u4ea7\u751f\u5f71\u54cd\uff0c\u90a3\u4e48\u76f4\u63a5\u4f1a\u5f71\u54cd\u5230\u7edf\u8ba1\u5206\u6790\u7ed3\u679c\u3002<\/p>\n<p>\u4e00\u9879\u5b9e\u8bc1\u7814\u7a76\uff08Dawes, 2008\uff09\u4e3a\u68c0\u9a8c\u5e94\u7b54\u7b49\u7ea7\u5bf9\u91cf\u8868\u6570\u636e\u5206\u5e03\u7279\u5f81\u7684\u5f71\u54cd\uff0c\u968f\u673a\u5bf9\u4e09\u7ec4\u666e\u901a\u53d7\u8bbf\u8005(\u6837\u672c\u91cf\u5206\u522b\u4e3a300, 250, 185)\u5206\u522b\u91c7\u75285\u70b9\u30017\u70b9\u548c10\u70b9\u91cf\u8868\u8fdb\u884c\u8c03\u67e5\u3002\u5e76\u5c06 5\u70b9\u548c7\u70b9\u91cf\u8868\u7684\u5f97\u5206\u7edf\u4e00\u8f6c\u6362\u4e3a10\u70b9\u8ba1\u5206\u3002\u7814\u7a76\u7ed3\u679c\u53d1\u73b0\uff0c\u8f6c\u6362\u540e\uff0c5\u70b9\u548c7\u70b9\u91cf\u8868\u9009\u9879\u7684\u5e73\u5747\u5f97\u5206\u76f8\u7b49\uff1b\u800c\u4e0e5\u70b9\u548c7\u70b9\u91cf\u8868\u7684\u5e73\u5747\u5f97\u5206\u76f8\u6bd4\uff0c10\u70b9\u91cf\u8868\u9009\u9879\u7684\u5e73\u5747\u5f97\u5206\u5374\u4f4e\u4e860.3\u5206\uff0c\u8fd9\u79cd\u5dee\u5f02\u8fbe\u5230\u4e86\u7edf\u8ba1\u5b66\u4e0a\u7684\u663e\u8457\u6027\u6c34\u5e73\u3002\u4f46\u662f\uff0c\u5728\u65b9\u5dee\u3001\u504f\u6001\u548c\u5cf0\u5ea6\u4e09\u79cd\u6570\u636e\u7279\u5f81\u4e0a\uff0c\u4e09\u79cd\u5e94\u7b54\u7b49\u7ea7\u91cf\u8868\u4e4b\u95f4\u5e76\u6ca1\u6709\u8868\u73b0\u51fa\u663e\u8457\u7684\u5dee\u5f02\u3002<\/p>\n<p>\u8fd9\u9879\u7814\u7a76\u7ed3\u679c\u5bf9\u90a3\u4e9b\u8fd8\u5728\u7ea0\u7ed3\u6539\u53d8\u91cf\u8868\u5e94\u7b54\u7b49\u7ea7\u662f\u5426\u4f1a\u7834\u574f\u5386\u53f2\u6570\u636e\u53ef\u6bd4\u6027\u7684\u7814\u7a76\u8005\u800c\u8a00\u65e0\u7591\u662f\u4e2a\u83ab\u5927\u7684\u201c\u597d\u6d88\u606f\u201d\u3002\u56e0\u4e3a\u7814\u7a76\u8005\u8ba4\u4e3a\uff0c5\u70b9\u548c7\u70b9\u8ba1\u5206\u53ef\u4ee5\u5f88\u5bb9\u6613\u5730\u91cd\u65b0\u7f29\u653e\uff0c\u65b0\u5408\u6210\u7684\u6570\u636e\u5219\u662f\u5b8c\u5168\u53ef\u4ee5\u76f8\u4e92\u6bd4\u8f83\u7684\u3002\u81f3\u4e8e\u5c065\u70b9\u62167\u70b9\u7684\u6570\u636e\u8f6c\u6362\u621010\u70b9\u6570\u636e\uff0c\u76f4\u63a5\u8fdb\u884c\u91cd\u65b0\u8ba1\u5206\u548c\u7b97\u672f\u8c03\u6574\u540e\u4fbf\u53ef\u8f7b\u677e\u8fdb\u884c\u6bd4\u8f83\u4e86\u3002\u56e0\u6b64\uff0c\u7814\u7a76\u8005\u8ba4\u4e3a5\u70b9\u30017\u70b9\u548c10\u70b9\u91cf\u8868\u53ef\u9009\u7528\u76f8\u540c\u7684\u7edf\u8ba1\u5206\u6790\u65b9\u6cd5\u3002<\/p>\n<p>\u8be5\u7814\u7a76\u8005\u57282002\u5e74\u5bf9\u6bd4\u4e865\u70b9\u548c11\u70b9\u91cf\u8868\uff0c\u53d1\u73b05\u70b9\u91cf\u8868\u4e0e11\u70b9\u91cf\u8868\u9009\u9879\u7684\u5e73\u5747\u503c\u5f97\u5206\u76f8\u540c\uff0c\u5728\u504f\u6001\u548c\u5cf0\u5ea6\u6307\u6807\u4e0a\u672a\u8868\u73b0\u51fa\u7cfb\u7edf\u6027\u5dee\u5f02\uff0c\u4f46\u662f11\u70b9\u91cf\u8868\u9009\u9879\u5f97\u5206\u7684\u53d8\u5f02\u7cfb\u6570\u66f4\u5927\u3002\u7814\u7a76\u8005\u8ba4\u4e3a\uff0c\u91cf\u8868\u5e94\u7b54\u7b49\u7ea7\u7684\u9009\u62e9\u4ecd\u5e94\u53d6\u51b3\u4e8e\u7814\u7a76\u7684\u76ee\u7684\u3002\u5982\u679c\u7814\u7a76\u7684\u76ee\u7684\u662f\u7b80\u5355\u5730\u60f3\u83b7\u5f97\u5e73\u5747\u5206\uff0c\u90a3\u4e48\u91cf\u8868\u5e94\u7b54\u7b49\u7ea7\u6570\u91cf\u9009\u62e9\u4e0a\u7684\u5dee\u5f02\u5e76\u4e0d\u4f1a\u5bfc\u81f4\u91cf\u8868\u5404\u9009\u9879\u5e73\u5747\u5f97\u5206\u4e4b\u95f4\u7684\u5dee\u5f02\u3002\u5982\u679c\u7814\u7a76\u8005\u60f3\u8003\u5bdf\u7684\u662f\u91cf\u8868\u5404\u53d8\u91cf\u95f4\u7684\u9884\u6d4b\u5173\u7cfb\uff0c\u66f4\u591a\u7684\u5e94\u7b54\u7b49\u7ea7\u53ef\u80fd\u4f1a\u66f4\u6709\u7528\u3002<\/p>\n<p>\u8fd1\u671f\uff08Leung, 2011\uff09\u4e00\u9879\u7814\u7a76\u5bf9\u91c7\u7528\u5185\u5bb9\u4e00\u81f4\u4f46\u5e94\u7b54\u7b49\u7ea7\u4e0d\u540c\uff08\u5206\u522b\u4e3a4\u70b9\u30015\u70b9\u30016\u70b9\u300111\u70b9\uff09\u7684Likert\u91cf\u8868\u5bf91217\u540d\u4e2d\u56fd\u5b66\u751f\u8fdb\u884c\u8c03\u67e5\uff0c\u7ed3\u679c\u53d1\u73b0\uff0c\u5728\u5e73\u5747\u503c\u3001\u6807\u51c6\u5dee\u3001\u9879\u76ee\u76f8\u5173\u6027\u3001\u9879\u76ee\u5206\u4e0e\u603b\u5206\u76f8\u5173\u6027\u3001\u4fe1\u5ea6\u3001\u56e0\u5b50\u8f7d\u8377\u7b49\u7edf\u8ba1\u6307\u6807\u4e0a\uff0c4\u70b9\u30015\u70b9\u30016\u70b9\u300111\u70b9\u91cf\u8868\u95f4\u5e76\u672a\u8868\u73b0\u51fa\u663e\u8457\u6027\u5dee\u5f02\u3002\u4e0d\u8fc7\uff0c6\u70b9\u548c11\u70b9\u91cf\u8868\u6570\u636e\u4e0a\u9075\u5faa\u6b63\u6001\u5206\u5e03\uff0c\u800c4\u70b9\u30015\u70b9\u91cf\u8868\u6570\u636e\u5219\u5448\u73b0\u51fa\u504f\u6001\u5206\u5e03\uff0c\u8fd9\u610f\u5473\u7740\u91cf\u8868\u7684\u7b49\u7ea7\u533a\u5206\u8d8a\u7ec6\uff0c\u8d8a\u63a5\u8fd1\u4e8e\u6b63\u6001\u5206\u5e03\uff0c\u6570\u636e\u8868\u73b0\u8d8a\u597d\u3002\u5c24\u5176\u662f11\u70b9\u91cf\u8868\u6570\u636e\u7684\u5cf0\u5ea6\u6700\u5c0f\uff0c\u662f\u6700\u63a5\u8fd1\u6b63\u6001\u5206\u5e03\u7684\u91cf\u8868\u3002\u7531\u4e8e5\u70b9\u548c11\u70b9\u90fd\u5177\u6709\u4e2d\u95f4\u70b9\uff0c\u5f80\u5f80\u88ab\u8ba4\u4e3a\u5b58\u5728\u201c\u8d8b\u4e2d\u6548\u5e94\u201d\u7684\u5f71\u54cd\uff0c\u7814\u7a76\u8005\u8ba4\u4e3a\uff0c\u4e2d\u95f4\u70b9\u7684\u5f71\u54cd\u5728\u8f83\u957f\u7684\u5e94\u7b54\u7b49\u7ea7\u4e2d\u53ef\u80fd\u88ab\u76f8\u90bb\u7684\u7b49\u7ea7\u7a00\u91ca\uff0c\u5c24\u5176\u662f\u8bf8\u598211\u70b9\u90a3\u4e48\u957f\u7684\u5e94\u7b54\u7b49\u7ea7\uff0c\u8fd9\u4e5f\u662f\u8be5\u7814\u7a76\u8005\u63a8\u8350\u752811\u70b9\u91cf\u8868\u7684\u53e6\u4e00\u539f\u56e0\u3002<\/p>\n<p>\u7efc\u5408\u4e0a\u8ff0\u7ed3\u679c\u770b\u6765\uff1a<\/p>\n<ol>\n<li>\n<h6><strong><span style=\"color: #3366ff;\">\u4e0d\u540c\u5e94\u7b54\u7b49\u7ea7\u7684\u91cf\u8868\u5728\u4e3b\u8981\u7684\u6570\u636e\u7279\u5f81\u4e0a\u672a\u8868\u73b0\u51fa\u660e\u663e\u7684\u5dee\u5f02\uff0c\u5b83\u4eec\u7684\u5f97\u5206\u662f\u53ef\u4ee5\u76f8\u4e92\u8f6c\u6362\u7684\uff0c\u56e0\u800c\u662f\u53ef\u4ee5\u76f8\u4e92\u6bd4\u8f83\u7684\uff1b<\/span><\/strong><\/h6>\n<\/li>\n<li>\n<h6><strong><span style=\"color: #3366ff;\">11\u70b9\u91cf\u8868\u8868\u73b0\u66f4\u597d\uff0c\u66f4\u53d7\u7814\u7a76\u8005\u9752\u7750\uff0c\u4f46\u662f\u6211\u4eec\u4e5f\u522b\u5fd8\u4e86\uff0c\u8fc7\u591a\u7684\u7b49\u7ea7\u5f80\u5f80\u4e5f\u4f1a\u4f7f\u53d7\u8bbf\u8005\u53cd\u5e94\u65f6\u95f4\u5ef6\u957f\uff0c\u589e\u5927\u75b2\u52b3\u6548\u5e94\uff0c\u5bfc\u81f4\u5e94\u7b54\u7387\u4e0b\u964d\u3002<\/span><\/strong><\/h6>\n<\/li>\n<\/ol>\n<p>\u6240\u4ee5\uff0c\u8fd8\u662f\u90a3\u53e5\u8bdd\uff0c\u91cf\u8868\u5e94\u7b54\u7b49\u7ea7\u7684\u9009\u62e9\u4ecd\u5e94\u53d6\u51b3\u4e8e\u7814\u7a76\u7684\u76ee\u7684\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\">\u53c2\u8003\u6587\u732e\uff1a<\/span><\/h4>\n<ul>\n<li>Dawes, J. (2002). Five point vs. eleven point scales: Does it make a difference to data characteristics.\u00a0Australasian Journal of Market Research,10(1).<\/li>\n<li>Dawes, J. G. (2008). Do data characteristics change according to the number of scale points used? An experiment using 5 point, 7 point and 10 point scales.International Journal of Market Research,50(1).<\/li>\n<li>Leung, S. O. (2011). A comparison of psychometric properties and normality in 4-, 5-, 6-, and 11-point Likert scales.\u00a0Journal of Social Service Research,37(4), 412-421.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><!-- LikeBtn.com BEGIN --><span class=\"likebtn-wrapper\"  data-identifier=\"post_52715\"  data-site_id=\"5768fe4f7d9c0c767123d748\"  data-theme=\"custom\"  data-btn_size=\"80\"  data-icon_size=\"28\"  data-counter_l_c=\"#3366ff\"  data-f_size=\"40\"  data-lang=\"zh_CN\"  data-dislike_enabled=\"false\"  data-icon_dislike_show=\"false\"  data-tooltip_enabled=\"false\"  data-i18n_like=\"\u70b9\u8d5e\"  data-item_url=\"https:\/\/www.uxren.cn\/?p=52715\"  data-item_title=\"\u6211\u4eec\u5e38\u7528\u7684\u91cf\u8868\u7b49\u7ea7\uff0c\u90fd\u7528\u5bf9\u4e86\u4e48\uff1f\"  data-item_image=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/04\/likert-scale-analysis-liujie-00.png\"  data-item_date=\"2017-04-19T11:22:07+00:00\"  data-engine=\"WordPress\"  data-plugin_v=\"2.6.59\"  data-prx=\"https:\/\/www.uxren.cn\/wp-admin\/admin-ajax.php?action=likebtn_prx\"  data-event_handler=\"likebtn_eh\" ><\/span><!-- LikeBtn.com END --><\/p>\n<div style=\"text-align: center;\"><\/div>\n<hr \/>\n<h3 style=\"text-align: left;\"><span style=\"color: #3366ff;\">\u63a8\u8350\u9605\u8bfb<\/span><\/h3>\n<h6><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=45303\" target=\"_blank\" rel=\"noopener noreferrer\">\u4e2d\u56fd\u5927\u4f17\u54c1\u724c\u51c0\u63a8\u8350\u503cNPS\u7814\u7a76<\/a><\/span><\/h6>\n<h6><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=36261\" target=\"_blank\" rel=\"noopener noreferrer\">\u8c08\u8c08\u6837\u672c\u91cf\u9009\u62e9\u80cc\u540e\u7684\u79d1\u5b66\u9053\u7406<\/a><\/span><\/h6>\n<h6><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=43345\" target=\"_blank\" rel=\"noopener noreferrer\">\u53ef\u7528\u6027\u6d4b\u8bd5\u4e0d\u4ec5\u53ef\u4ee5\u5b9a\u6027\uff0c\u66f4\u53ef\u4ee5\u5b9a\u91cf<\/a><\/span><\/h6>\n<h6><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=50009\" target=\"_blank\" rel=\"noopener noreferrer\">B\u7aef\u521b\u65b0\u4ea7\u54c1\u63a2\u7d22\u4e2d\u7684\u5173\u952e\u95ee\u9898\u603b\u7ed3<\/a><\/span><\/h6>\n<h6><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=38397\" target=\"_blank\" rel=\"noopener noreferrer\">\u600e\u6837\u8bbe\u8ba1\u4e00\u4efd\u597d\u7684\u8c03\u67e5\u95ee\u5377\uff1f<\/a><\/span><\/h6>\n","protected":false},"excerpt":{"rendered":"<p>\u90a3\u4e48\uff0c\u95ee\u9898\u6765\u4e86\uff0c\u4ec0\u4e48\u7b49\u7ea7\u7684\u91cf\u8868\u624d\u80fd\u53eb\u505a\u597d\u7684\u91cf\u8868\uff0c\u5e94\u7528\u6700\u4e3a\u5e7f\u6cdb\u76845\u70b9\u30017\u70b9\u7b49\u7ea7\u91cf\u8868\u662f\u6700\u597d\u7684\u4e48\uff1f<\/p>\n","protected":false},"author":1,"featured_media":52720,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[47,49],"tags":[2974,3146,2596,3007,3147],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/52715"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=52715"}],"version-history":[{"count":3,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/52715\/revisions"}],"predecessor-version":[{"id":74135,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/52715\/revisions\/74135"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/52720"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=52715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=52715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=52715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}