{"id":57798,"date":"2017-11-08T06:00:09","date_gmt":"2017-11-07T22:00:09","guid":{"rendered":"http:\/\/uxren.cn\/?p=57798"},"modified":"2019-02-13T14:44:41","modified_gmt":"2019-02-13T06:44:41","slug":"%e7%94%a8%e6%88%b7%e4%bd%93%e9%aa%8c%e4%b8%89%e5%a4%a7%e8%af%84%e4%bc%b0%e6%8c%87%e6%a0%87%e4%bc%98%e5%8a%a3%e5%8a%bf%e5%88%86%e6%9e%90%ef%bc%9acsat%e3%80%81nps%e5%92%8cces%e3%80%90uxren%e8%af%91185","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=57798","title":{"rendered":"\u7528\u6237\u4f53\u9a8c\u4e09\u5927\u8bc4\u4f30\u6307\u6807\u4f18\u52a3\u52bf\u5206\u6790\uff1aCSAT\u3001NPS\u548cCES\u3010UXRen\u8bd1#185\u3011"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-57800\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/11\/uxrenyi-185-00.jpg\" alt=\"\" width=\"1460\" height=\"689\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/11\/uxrenyi-185-00.jpg 1460w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/11\/uxrenyi-185-00-300x142.jpg 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/11\/uxrenyi-185-00-768x362.jpg 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/11\/uxrenyi-185-00-1024x483.jpg 1024w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/11\/uxrenyi-185-00-520x245.jpg 520w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2017\/11\/uxrenyi-185-00-720x340.jpg 720w\" sizes=\"(max-width: 1460px) 100vw, 1460px\" \/><\/p>\n<p>\u4f5c\u8005\uff1aTASKUS | 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style=\"color: #3366ff;\">\u7528\u6237\u6ee1\u610f\u5ea6\uff08CSAT\u5206\u6570\uff09<\/span><\/h3>\n<p>CSAT\u662f\u4e00\u4e2a\u5e7f\u4e49\u7684\u6982\u5ff5\uff0c\u63cf\u8ff0\u4e86\u8bb8\u591a\u4e0d\u540c\u7c7b\u578b\u7684\u7528\u6237\u670d\u52a1\u8c03\u67e5\u95ee\u9898\u3002\u4efb\u4f55\u4e00\u79cdCSAT\u8bc4\u5206\u7684\u76ee\u7684\u90fd\u662f\u6d4b\u91cf\u7528\u6237\u5bf9\u4f01\u4e1a\u4ea7\u54c1\u3001\u670d\u52a1\u6216\u4ea4\u4e92\u7684\u6ee1\u610f\u7a0b\u5ea6\u3002CSAT\u901a\u5e38\u8ba9\u7528\u6237\u56de\u7b54\u4e00\u4e2a\u6216\u4e00\u7ec4\u95ee\u9898\uff0c\u6216\u8005\u5b8c\u6210\u4e00\u4efd\u8be6\u7ec6\u7684\u95ee\u5377\uff0c\u4ece\u800c\u5f97\u5230\u76f8\u5e94\u7684\u5206\u6570\uff0c\u8bc4\u4f30\u4ed6\u4eec\u5bf9\u4ea7\u54c1\u7684\u4f53\u9a8c\u3002\u4f8b\u5982\uff1a<\/p>\n<p>\u95ee\uff1a\u8bf7\u9009\u62e9\u4ee5\u4e0b\u9009\u9879\u6765\u63cf\u8ff0\u60a8\u5bf9\u8fd9\u6b3e\u4ea7\u54c1\u7684\u6574\u4f53\u6ee1\u610f\u7a0b\u5ea6\u3002<\/p>\n<ul>\n<li>\u975e\u5e38\u4e0d\u6ee1\u610f<\/li>\n<li>\u6bd4\u8f83\u4e0d\u6ee1\u610f<\/li>\n<li>\u4e00\u822c<\/li>\n<li>\u6bd4\u8f83\u6ee1\u610f<\/li>\n<li>\u975e\u5e38\u6ee1\u610f<\/li>\n<\/ul>\n<p>\u5ea6\u91cf\uff1a\u7b54\u6848\u662f\u53ef\u91cf\u5316\u7684\uff0c\u90a3\u4e48\u53ef\u4ee5\u75280\u5230100%\u6765\u8868\u793a\u3002\u9ad8\u6bd4\u4f8b\u8868\u660e\u4f60\u7684\u7528\u6237\u975e\u5e38\u6ee1\u610f\u3002<\/p>\n<ul>\n<li><span style=\"color: #3366ff;\"><strong>\u4f18\u52bf\uff1a<\/strong><\/span><br \/>\n1\uff09CSAT\u6700\u5927\u7684\u4f18\u70b9\u662f\u7528\u9014\u5e7f\u6cdb\uff0c\u56e0\u4e3a\u53ef\u4ee5\u5411\u5ba2\u6237\u63d0\u95ee\u5404\u79cd\u4e0d\u540c\u7684\u95ee\u9898\u3002<br \/>\n2\uff09CSAT\u8bc4\u5206\u53ef\u4ee5\u4f7f\u7528\u81ea\u884c\u8bbe\u5b9a\u7684\u8c03\u67e5\u95ee\u9898\uff0c\u8fd9\u6837\u4f60\u53ef\u4ee5\u6df1\u5165\u63a2\u7a76\u4ea7\u54c1\u4e0d\u540c\u65b9\u9762\u7684\u5f3a\u9879\u548c\u5f31\u9879\uff0c\u4e13\u6ce8\u4e8e\u627e\u5230\u6ee1\u8db3\u7528\u6237\u9700\u6c42\u7684\u6700\u4f73\u65b9\u6848\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u52a3\u52bf\uff1a<\/strong><\/span><br \/>\n1\uff09\u8fd9\u79cd\u65b9\u6cd5\u5e76\u6ca1\u6709\u8003\u8651\u5230\u6bd4\u8f83\u4e0d\u6ee1\u610f\u6216\u6bd4\u8f83\u6ee1\u610f\u7684\u4eba\u4e0d\u592a\u53ef\u80fd\u5b8c\u6210\u8c03\u67e5\u7684\u60c5\u51b5\uff0c\u8fd9\u79cd\u60c5\u51b5\u53ef\u4ee5\u4ece\u504f\u6001\u7684\u7ed3\u679c\u4e2d\u5f97\u77e5\u3002<br \/>\n2\uff09\u800c\u4e14\uff0cCSAT\u5bf9\u672a\u6765\u884c\u4e3a\u7684\u9884\u6d4b\u662f\u6700\u5dee\u7684\uff0c\u56e0\u4e3a\u5b83\u901a\u5e38\u53ea\u628a\u95ee\u9898\u8303\u56f4\u9650\u5b9a\u5728\u67d0\u4e2a\u4ea4\u4e92\u8fc7\u7a0b\u4e0a\u3002CSAT\u9884\u6d4b\u4efb\u4f55\u7c7b\u578b\u7684\u5fe0\u8bda\u5ea6\u90fd\u6bd4\u8f83\u5dee\uff0c\u5c3d\u7ba1\u4f4e\u7684CSAT\u5206\u6570\u53ef\u4ee5\u9884\u6d4b\u6ee1\u610f\u5ea6\u4e0b\u964d\uff0c\u4f46\u9ad8\u7684CSAT\u5206\u6570\u5e76\u4e0d\u80fd\u51c6\u786e\u9884\u6d4b\u76f8\u540c\u7684\u4ea7\u54c1\u4e1a\u52a1\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #3366ff;\">\u51c0\u63a8\u8350\u503c\uff08NPS\uff09<\/span><\/h3>\n<p>\u51c0\u63a8\u8350\u503c\uff0c\u6216\u79f0\u4e3aNPS\u503c\uff0c\u4f5c\u4e3a\u672a\u6765\u7684\u5ba2\u6237\u6ee1\u610f\u5ea6\u6307\u6807\uff0c\u6700\u8fd1\u5f97\u5230\u4e86\u5f88\u591a\u4eba\u7684\u5173\u6ce8\u3002NPS\u5c55\u73b0\u7684\u57fa\u672c\u6838\u5fc3\u7406\u5ff5\u662f\uff0c\u4e00\u4e2a\u4f01\u4e1a\u7684\u6240\u6709\u7528\u6237\u90fd\u53ef\u88ab\u5212\u5206\u4e3a\u4e09\u7c7b\uff1a\u63a8\u8350\u8005\u3001\u88ab\u52a8\u8005\u548c\u6279\u8bc4\u8005\u3002<\/p>\n<ul>\n<li>\u63a8\u8350\u8005\u662f\u6295\u5165\u4e14\u91cd\u590d\u4f7f\u7528\u4ea7\u54c1\u7684\u7528\u6237\uff0c\u4ed6\u4eec\u4f1a\u70ed\u60c5\u5730\u5411\u5176\u4ed6\u4eba\u63a8\u8350\u4f60\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u3002<\/li>\n<li>\u88ab\u52a8\u8005\u662f\u5bf9\u4ea7\u54c1\u6ee1\u610f\uff0c\u4f46\u7f3a\u4e4f\u70ed\u60c5\u548c\u5fe0\u8bda\u5ea6\u7684\u7528\u6237\uff0c\u4ed6\u4eec\u5f88\u5bb9\u6613\u8f6c\u800c\u6295\u5411\u4f7f\u7528\u7ade\u4e89\u8005\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u3002<\/li>\n<li>\u6279\u8bc4\u8005\u662f\u90a3\u4e9b\u660e\u663e\u5bf9\u4f01\u4e1a\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u4e0d\u6ee1\u610f\u7684\u90a3\u90e8\u5206\u7528\u6237\u3002<\/li>\n<\/ul>\n<p>\u4e3e\u4e2a\u4f8b\u5b50\uff0c\u4f60\u53ef\u4ee5\u95ee\u7528\u6237\u201c\u60a8\u6709\u591a\u5927\u53ef\u80fd\u5411\u60a8\u7684\u670b\u53cb\u63a8\u8350\u6211\u4eec\uff08\u7684\u4ea7\u54c1\u6216\u670d\u52a1\uff09\uff1f\u201d\u7136\u540e\u8ba9\u7528\u6237\u4ece0-10\u5206\u4e2d\u9009\u62e9\u4e00\u4e2a\u5206\u6570\uff0c0\u5206\u4ee3\u8868\u201c\u5b8c\u5168\u4e0d\u53ef\u80fd\u201d\uff0c10\u5206\u4ee3\u8868\u201c\u975e\u5e38\u6709\u53ef\u80fd\u201d\u3002<\/p>\n<p>\u5ea6\u91cf\uff1a\u7528\u6237\u9009\u62e9\u7684\u5206\u6570\u7528\u4e8e\u5c06\u8be5\u7528\u6237\u8fdb\u884c\u5f52\u7c7b\uff1a\u6279\u8bc4\u8005\u7684\u5206\u6570\u8303\u56f4\u662f0-6\u5206\uff0c\u88ab\u52a8\u8005\u662f7-8\u5206\uff0c\u63a8\u8350\u8005\u662f9-10\u5206\u3002<\/p>\n<p>\u9996\u5148\u8ba1\u7b97\u51fa\u63a8\u8350\u8005\u6240\u5360\u6bd4\u4f8b\uff0c\u7136\u540e\u51cf\u53bb\u6279\u8bc4\u8005\u7684\u6bd4\u4f8b\uff0c\u5c31\u53ef\u5f97\u5230NPS\u503c\u3002\u63a8\u8350\u8005\u4e0e\u6279\u8bc4\u8005\u7684\u6bd4\u4f8b\u5dee\u8d8a\u5927\uff0c\u5219\u4f01\u4e1a\u7684NPS\u503c\u8d8a\u9ad8\u3002<\/p>\n<ul>\n<li><span style=\"color: #3366ff;\"><strong>\u4f18\u52bf\uff1a<\/strong><\/span><br \/>\nNPS\u4ec5\u9700\u8981\u7528\u6237\u56de\u7b54\u4e00\u4e2a\u7b80\u5355\u7684\u95ee\u9898\uff0c\u6bd4\u8f83\u5bb9\u6613\u5b8c\u6210\uff0c\u56e0\u6b64\u7528\u6237\u4f1a\u66f4\u613f\u610f\u53c2\u4e0e\u8bc4\u5206\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u52a3\u52bf\uff1a<\/strong><\/span><br \/>\nNPS\u9762\u4e34\u6700\u4e3b\u8981\u7684\u6279\u5224\u662f\u53ea\u6709\u4e00\u4e2a\u95ee\u9898\uff0c\u90a3\u5c31\u610f\u5473\u7740\u53ea\u80fd\u6d4b\u91cf\u4e00\u4e2a\u7ef4\u5ea6\uff0c\u56e0\u6b64\u5b83\u4ec5\u63d0\u4f9b\u4e86\u4e00\u4e2a\u72ed\u7a84\u7684\u7528\u6237\u6ee1\u610f\u5ea6\u89c6\u89d2\u3002<br \/>\n\u800c\u4e14\uff0c\u8fd9\u4e2a\u95ee\u9898\u4e5f\u4e0d\u80fd\u8bc1\u660e\u63a8\u8350\u8005\u4f1a\u771f\u7684\u5411\u4ed6\u4eec\u751f\u6d3b\u4e2d\u7684\u670b\u53cb\u63a8\u8350\u4f01\u4e1a\u7684\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u56e0\u6b64\u8fd9\u4e2a\u5206\u6570\u5e76\u4e0d\u4e00\u5b9a\u4e0e\u5ba2\u6237\u5728\u73b0\u5b9e\u751f\u6d3b\u4e2d\u7684\u63a8\u8350\u884c\u4e3a\u76f8\u5173\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><span style=\"color: #3366ff;\">\u7528\u6237\u8d39\u529b\u5ea6\uff08CES\uff09<\/span><\/h3>\n<p>CES\u5173\u6ce8\u7684\u662f\u4f01\u4e1a\u4f1a\u8ba9\u7528\u6237\u8d39\u591a\u5c11\u529b\u6c14\u53bb\u6ee1\u8db3\u81ea\u8eab\u9700\u6c42\u3002<\/p>\n<ul>\n<li>\u95ee\uff1a\u60a8\u9700\u8981\u82b1\u591a\u5c11\u529b\u6c14\u53bb\u5b9e\u73b0\u81ea\u5df1\u7684\u9700\u6c42\uff1f\u8bf7\u4ece1-5\u7684\u8303\u56f4\u5185\u9009\u62e9\u3002<\/li>\n<li>\u7b54\uff1a\u4ece1\u52305\u4e2d\u95f4\u9009\u62e9\u4e00\u4e2a\u6570\u5b57\u30021\u4ee3\u8868\u975e\u5e38\u8f7b\u677e\uff0c5\u4ee3\u8868\u975e\u5e38\u8d39\u52b2\u3002<\/li>\n<\/ul>\n<p>\u5ea6\u91cf\uff1a\u8ba1\u7b97\u6240\u6709\u7528\u6237\u7684\u7b54\u6848\u7684\u603b\u548c\uff0c\u5f97\u5230\u7684\u603b\u5206\u4f4e\u8bf4\u660e\u4f01\u4e1a\u964d\u4f4e\u4e86\u7528\u6237\u6ee1\u8db3\u9700\u6c42\u7684\u96be\u5ea6\uff0c\u800c\u603b\u5206\u5f88\u9ad8\u5219\u8bf4\u660e\u7528\u6237\u5728\u4e0e\u4f01\u4e1a\u4e92\u52a8\u7684\u65f6\u5019\u82b1\u8d39\u4e86\u592a\u591a\u529b\u6c14\u3002<\/p>\n<ul>\n<li><span style=\"color: #3366ff;\"><strong>\u4f18\u52bf\uff1a<\/strong><\/span><br \/>\nCES\u7684\u4f18\u52bf\u4e4b\u4e00\u662f\u53ea\u5173\u6ce8\u201c\u7528\u6237\u8d39\u529b\u7a0b\u5ea6\u201d\u8fd9\u4e2a\u8981\u7d20\u7684\u89e3\u51b3\u529e\u6cd5\u3002\u8ba1\u7b97CES\u5206\u6570\u7684\u552f\u4e00\u76ee\u7684\u662f\u6d88\u9664\u6216\u51cf\u5c11\u7528\u6237\u670d\u52a1\u4e2d\u7684\u969c\u788d\u3002<br \/>\n<span style=\"color: #3366ff;\"><strong>CES\u5df2\u88ab\u8bc1\u5b9e\u662f\u8bc4\u4f30\u7528\u6237\u5fe0\u8bda\u5ea6\u7684\u6700\u4f73\u6307\u6807\u3002<\/strong><\/span><\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u52a3\u52bf\uff1a<\/strong><\/span><br 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END --><\/div>\n<p>&nbsp;<\/p>\n<hr \/>\n<h4 style=\"text-align: center;\"><span style=\"color: #3366ff;\">\u66f4\u591a\u8bd1\u6587\uff1a<\/span><\/h4>\n<h6 style=\"text-align: center;\"><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=57780\" target=\"_blank\" rel=\"noopener noreferrer\">\u7528\u6237\u884c\u4e3a\u7684\u201c\u53ca\u65f6\u201d\u7406\u8bba <\/a><\/span><\/h6>\n<h6 style=\"text-align: center;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=57766\" target=\"_blank\" rel=\"noopener\">\u547c\u53eb\u4e2d\u5fc3\u768412\u4e2a\u884c\u4e1a\u57fa\u51c6\u6570\u636e <\/a><\/h6>\n<h6 style=\"text-align: center;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=57720\" target=\"_blank\" rel=\"noopener\">\u522b\u9a82\u643a\u7a0b\u4e86\uff0c\u6765\u770b\u770bBooking\u4e0a\u5982\u51fa\u4e00\u8f99\u7684\u201c\u6697\u9ed1\u5957\u8def\u201d <\/a><\/h6>\n<h6 style=\"text-align: center;\"><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=57676\" target=\"_blank\" rel=\"noopener noreferrer\">\u6570\u5b57\u4ea7\u54c1\u53ef\u4ee5\u6210\u5c31\u7ecf\u5178\u8bbe\u8ba1\u4e48\uff1f<\/a><\/span><\/h6>\n<h6 style=\"text-align: center;\"><span style=\"color: #666666;\"><strong><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?tag=uxrenyi\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u90e8180+\u7bc7\u8bd1\u6587&gt;&gt;<\/a><\/strong><\/span><\/h6>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\">\u7533\u8bf7\u52a0\u5165UXRen\u7ffb\u8bd1\u7ec4&gt;&gt;<\/a><\/span><\/h5>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"alignnone wp-image-44581\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/09\/uxren-fanyizu-00.jpg\" alt=\"uxren-fanyizu-00\" width=\"120\" height=\"114\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>\u8bd1\u8005\uff1a<span style=\"color: #3366ff;\"><strong>\u00a0<b>Cecilia\u55b5\u9171<\/b><\/strong><\/span>\u00a0<strong><span style=\"color: #3366ff;\">\u00a0<\/span> \u00a0\u00a0<\/strong>\u5ba1\u6821\uff1a<span style=\"color: #3366ff;\"><b>Baozhu<\/b><\/span><\/p>\n<p>\u4f5c\u8005\uff1aTASKUS<\/p>\n<p>\u539f\u6587\u6807\u9898\uff1a\u300aCSAT VS. NPS VS. 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