{"id":58742,"date":"2018-01-22T11:52:42","date_gmt":"2018-01-22T03:52:42","guid":{"rendered":"http:\/\/uxren.cn\/?p=58742"},"modified":"2019-02-13T14:42:27","modified_gmt":"2019-02-13T06:42:27","slug":"%e5%ae%9e%e6%88%98%e6%89%93%e8%84%b8%ef%bc%9a%e6%9c%89%e6%af%92%e7%9a%84nps%e5%87%80%e6%8e%a8%e8%8d%90%e5%80%bc%e3%80%90uxren%e8%af%91200%e3%80%91","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=58742","title":{"rendered":"\u5b9e\u6218\u6253\u8138\uff1a\u6709\u6bd2\u7684NPS\u51c0\u63a8\u8350\u503c\u3010UXRen\u8bd1#200\u3011"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58762\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-00.jpg\" alt=\"\" width=\"1250\" height=\"713\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-00.jpg 1250w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-00-300x171.jpg 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-00-768x438.jpg 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-00-1024x584.jpg 1024w\" sizes=\"(max-width: 1250px) 100vw, 1250px\" \/><\/p>\n<p>\u4f5c\u8005\uff1aJared M. Spool | \u7ffb\u8bd1\uff1aDch King \u5ba1\u6821\uff1a\u4e2b\u4e2b<\/p>\n<p>&nbsp;<\/p>\n<p>2003\u5e74\uff0c\u4e00\u4f4d\u540d\u53eb\u5f17\u96f7\u5fb7\u00b7\u8d56\u514b\u54c8\u5c14\u5fb7\u7684\u5e02\u573a\u987e\u95ee\u5728\u300a\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u300b\u4e0a\u53d1\u8868\u4e86\u4e00\u7bc7\u540d\u4e3a 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src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-01.jpg\" alt=\"\" width=\"691\" height=\"241\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-01.jpg 691w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-01-300x105.jpg 300w\" sizes=\"(max-width: 691px) 100vw, 691px\" \/><\/p>\n<p>\u8ba1\u7b97\u516c\u5f0f\uff1a\u51c0\u63a8\u8350\u503c = \u63a8\u8350\u8005\u767e\u5206\u6bd4 \u2014 \u8d2c\u635f\u8005\u767e\u5206\u6bd4<\/p>\n<p>\u6bd4\u5982\u8bf4\u6211\u4eec\u670910\u4e2a\u53d7\u8bbf\u8005\u7684\u8bc4\u5206\u3002\u5206\u522b\u662f0,0,1,4,5,6,7,8,9,10\u3002<\/p>\n<p>\u8fd910\u4e2a\u8bc4\u5206\u7684\u5e73\u5747\u503c\u662f5\u3002<\/p>\n<p>\u800c\u6839\u636e\u516c\u5f0f\u6211\u4eec\u8ba1\u7b97\u51faNPS\u4e3a-40\uff0820%-60%\uff09<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58744\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-02.jpg\" alt=\"\" width=\"660\" height=\"264\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-02.jpg 660w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-02-300x120.jpg 300w\" sizes=\"(max-width: 660px) 100vw, 660px\" 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sizes=\"(max-width: 662px) 100vw, 662px\" \/><\/p>\n<p>\u8fd910\u4e2a\u8bc4\u5206\u7684\u5e73\u5747\u503c\u662f6\u3002<\/p>\n<p>\u4f46\u662fNPS\u503c\u4ecd\u7136\u662f-100\u3002<\/p>\n<p>\u51fa\u4e8e\u67d0\u79cd\u539f\u56e0\uff0cNPS\u8ba4\u4e3a6\u4e0e0\u4e00\u6837\u3002\u800c\u5176\u4ed6\u4eba\u5e76\u4e0d\u8d5e\u540c\u3002\u8bb0\u4f4f\uff0c\u5982\u679c\u4f60\u5728Intuit\u8fd9\u6837\u7684\u516c\u53f8\u4efb\u804c\uff0c\u90a3\u4e48\u4ece0\u52306\u6240\u4ed8\u51fa\u7684\u6240\u6709\u52aa\u529b\u90fd\u65e0\u6cd5\u5f97\u5230\u5956\u8d4f\uff0c\u9886\u5bfc\u4e5f\u5f97\u4e0d\u5230\u5956\u91d1\uff0c\u5c31\u50cf\u4f60\u4eec\u4ec0\u4e48\u90fd\u6ca1\u6709\u8d21\u732e\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58747\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-05.jpg\" alt=\"\" width=\"655\" height=\"328\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-05.jpg 655w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-05-300x150.jpg 300w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/p>\n<p>\u5f53\u7136\uff0c\u8fd9\u662f\u56e0\u4e3a\u5927\u5bb6\u90fd\u7ed9\u4e866\u5206\u3002\u5982\u679c\u4f60\u628a\u4ea7\u54c1\u505a\u5f97\u8db3\u591f\u597d\uff0c\u5927\u5bb6\u90fd\u7ed9\u4e868\u5206\u5462\uff1f8\uff0c8\uff0c8\uff0c8\uff0c8\uff0c8\uff0c8\uff0c8\uff0c8\uff0c8\u3002<\/p>\n<p>\u5e73\u5747\u503c\u662f8\u3002\u7136\u800c\uff0cNPS\u73b0\u5728\u662f&#8230; 0\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58748\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-06.jpg\" alt=\"\" width=\"654\" height=\"327\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-06.jpg 654w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-06-300x150.jpg 300w\" sizes=\"(max-width: 654px) 100vw, 654px\" \/><\/p>\n<p>\u5728\u4e00\u4e2a\u6b63\u5e38\u7684\u516c\u53f8\u91cc\uff0c\u80fd\u505a\u5230\u8ba9\u6240\u6709\u7528\u6237\u7684\u8bc4\u5206\u4ece0\u63d0\u5347\u52308\u90fd\u7b97\u5f97\u4e0a\u662f\u4e00\u4e2a\u4e86\u4e0d\u8d77\u7684\u6210\u5c31\u3002\u7136\u800c\uff0c\u5982\u679c\u4f60\u7684\u516c\u53f8\u5e76\u4e0d\u6ee1\u610fNPS\u4e3a0\u7684\u7ed3\u679c\uff0c\u90a3\u4e48\u4f60\u7684\u5956\u91d1\u8fd8\u662f\u6ce1\u6c64\u4e86\u3002<\/p>\n<p>\u5982\u679c\u6240\u6709\u7684\u6570\u503c\u90fd\u662f9\uff1a9,9,9,9,9,9,9,9,9\u3002<\/p>\n<p>\u5e73\u5747\u503c\u662f9\u3002<\/p>\n<p>\u800c\u5947\u8ff9\u822c\u5730\uff0cNPS\u662f100\uff01<\/p>\n<p>\u76f8\u5bf9\u4e8e8\u5206\u90a3\u662f100%\u7684\u8fdb\u6b65\uff0c\u6240\u4ee5\uff0c\u54c7\u54e6\uff0c\u4f60\u7ec8\u4e8e\u62ff\u5230\u4e86\u5956\u91d1\u3002\u4f60\u4ec5\u4ec5\u662f\u5c0f\u5c0f\u5730\u63d0\u5347\u4e86\u6570\u636e\uff0c\u5c31\u8ba9NPS\u5c31\u4ece\u91cf\u8868\u7684\u4e2d\u95f4\u503c\u53d8\u6210\u6700\u9ad8\u503c\u3002\u4f60\u8fd8\u4e0d\u662f\u5929\u624d\u5417\uff1f<\/p>\n<p>\u6b63\u5982\u4f60\u6240\u770b\u5230\u7684\uff0cNPS\u8c03\u7814\u5e76\u6ca1\u6709\u4ec0\u4e48\u610f\u4e49\u3002\u5bf9\u4e8eNPS\u5206\u503c\u7684\u201c\u5947\u8ff9\u6027\u7a81\u7834\u201d\uff0c\u5c1a\u65e0\u4efb\u4f55\u5546\u4e1a\u6216\u6570\u5b66\u4e0a\u7684\u89e3\u91ca\u3002<\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u6e10\u8fdb\u5f0f\u7684\u6539\u8fdb\u5e94\u8be5\u5f15\u53d1\u5206\u6570\u4e0a\u6e10\u8fdb\u5f0f\u7684\u63d0\u5347\uff0c\u53ea\u6709\u5927\u7684\u6539\u8fdb\u624d\u80fd\u5bfc\u81f4\u5206\u6570\u4e0a\u5927\u7684\u63d0\u5347\u3002\u7136\u800c\uff0c\u7531\u4e8e\u67d0\u4e9b\u65e0\u6cd5\u89e3\u91ca\u7684\u539f\u56e0\uff0cNPS\u5e76\u975e\u5982\u6b64\u3002<\/strong><\/span><\/p>\n<p>\u8fd9\u5c31\u662f\u51ef\u7279\u9c81\u7279\u6240\u8bf4\u7684\u620f\u5267\u6027\u5206\u6790\uff08Analytics Theatre\uff09\u3002\u4e3a\u4e86\u620f\u5267\u6027\u6548\u679c\u800c\u5236\u9020\u5206\u6570\u4e0a\u620f\u5267\u6027\u7684\u53d8\u5316\uff0c\u800c\u975e\u4e3a\u4e86\u5e2e\u52a9\u6211\u4eec\u6539\u8fdb\u4ea7\u54c1\u6216\u8005\u670d\u52a1\u3002<\/p>\n<p>\u5e73\u5747\u503c\u53ef\u4ee5\u66f4\u597d\u5730\u5c55\u73b0\u6570\u636e\u7684\u53d8\u5316\uff0c\u540c\u6837\u7b80\u5355\u5e76\u4e14\u80fd\u591f\u63ed\u793a\u91cd\u8981\u7684\u6539\u8fdb\u3002<\/p>\n<p>\u5982\u679c\u8bf4NPS\u7684\u95ee\u9898\u4ec5\u4ec5\u5728\u4e8e\u5b83\u7684\u8ba1\u7b97\u65b9\u5f0f\uff0c\u90a3\u4e48\u6211\u4eec\u53ef\u4ee5\u8f6c\u6362\u5230\u4f7f\u7528\u5e73\u5747\u503c\u3002\u90a3\u4e48\u6211\u4eec\u53ef\u4ee5\u4f7f\u7528\u8ba1\u7b97\u5e73\u5747\u503c\u7684\u65b9\u5f0f\u4ee3\u66ff\u3002\u7136\u800c\u5e73\u5747\u503c\u8981\u6c42\u6570\u636e\u7684\u6709\u6548\u6027\u3002\u4e0d\u5e78\u7684\u662f\uff0c\u53d7\u8bbf\u8005\u4eec\u6240\u7ed9\u51fa\u7684NPS\u95ee\u9898\u56de\u7b54\u5e76\u65e0\u610f\u4e49\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #3366ff;\">11\u70b9\u91cf\u8868\u5e76\u4e0d\u79d1\u5b66<\/span><\/strong><\/h4>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58749\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-07.jpg\" alt=\"\" width=\"386\" height=\"130\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-07.jpg 386w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-07-300x101.jpg 300w\" sizes=\"(max-width: 386px) 100vw, 386px\" \/><\/p>\n<p>\u5047\u5982\u6211\u95ee\u4f60\uff1a\u4f60\u89c9\u5f97\u8fd9\u7bc7\u6587\u7ae0\u6709\u8da3\u5417\uff1f\u56de\u7b54\u9009\u9879\u6709\u662f\u3001\u5426\u3001\u4e0d\u786e\u5b9a\uff0c\u4f60\u5e94\u8be5\u5f88\u5bb9\u6613\u9009\u62e9\u5176\u4e2d\u4e00\u4e2a\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58750\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-08.jpg\" alt=\"\" width=\"619\" height=\"149\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-08.jpg 619w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-08-300x72.jpg 300w\" sizes=\"(max-width: 619px) 100vw, 619px\" \/><\/p>\n<p>\u8fd9\u662f3\u70b9\u91cf\u8868\u3002\u5982\u679c\u6211\u5c06\u5b83\u5347\u7ea7\u52305\u70b9\u91cf\u8868\uff0c\u4f60\u53ef\u80fd\u4f1a\u89c9\u5f97\u56de\u7b54\u7684\u96be\u5ea6\u4e5f\u63d0\u5347\u4e86\uff1a\u975e\u5e38\u6709\u8da3\u3001\u7a0d\u5fae\u6709\u8da3\u3001\u4e0d\u786e\u5b9a\u3001\u7a0d\u5fae\u65e0\u8da3\u3001\u975e\u5e38\u65e0\u8da3\u3002\u5230\u5e95\u201c\u7a0d\u5fae\u65e0\u8da3\u201d\u610f\u5473\u7740\u4ec0\u4e48\uff1f\u662f\u5426\u8868\u793a\u4f60\u5bf9\u6587\u7ae0\u6709\u70b9\u5174\u8da3\u4f46\u662f\u4e0d\u8db3\u4ee5\u8ba9\u4f60\u7ee7\u7eed\u9605\u8bfb\u4e0b\u53bb\uff1f<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58751\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-09.jpg\" alt=\"\" width=\"625\" height=\"136\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-09.jpg 625w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-09-300x65.jpg 300w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>7\u70b9\u91cf\u8868\u4f1a\u4f7f\u9009\u62e9\u66f4\u52a0\u56f0\u96be\u3002\u9009\u9879\u7684\u6807\u7b7e\u5df2\u7ecf\u4e0d\u591f\u7528\u4e86\uff0c\u6211\u4eec\u8bc9\u8bf8\u4e8e\u6570\u5b57\uff1a7\uff08\u975e\u5e38\u6709\u8da3\uff09\u30016\u30015\u30014\uff08\u4e0d\u786e\u5b9a\uff09\u30013\u30012\u30011\uff08\u975e\u5e38\u65e0\u8da3\uff09\u3002<\/p>\n<p>\u8fd9\u4e0d\u4ec5\u96be\u4ee5\u56de\u7b54\uff0c\u540c\u6837\u96be\u4ee5\u89e3\u91ca\u30023\u548c2\u6709\u4ec0\u4e48\u4e0d\u540c\uff1f\u4e24\u8005\u90fd\u662f\u8d1f\u9762\u7684\u8bc4\u4ef7\uff0c\u771f\u7684\u6709\u533a\u522b\u5417\uff1f\u53d7\u8bbf\u8005\u7684\u7b54\u6848\u80fd\u5426\u4fdd\u6301\u4e00\u81f4\uff0c\u5728\u4e0d\u540c\u65f6\u95f4\u4fdd\u6301\u4e00\u81f4\uff1f\u4e0e\u5176\u4ed6\u7684\u53d7\u8bbf\u8005\u4fdd\u6301\u4e00\u81f4\uff1f<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58752\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-10.jpg\" alt=\"\" width=\"741\" height=\"117\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-10.jpg 741w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-10-300x47.jpg 300w\" sizes=\"(max-width: 741px) 100vw, 741px\" \/><\/p>\n<p>NPS\u4f7f\u7528\u7684\u662f11\u70b9\u91cf\u8868\uff0c\u8303\u56f4\u5f88\u5927\u3001\u523b\u5ea6\u5f88\u591a\u3001\u533a\u522b\u5374\u4e0d\u660e\u663e\u3002\u6211\u4eec\u4fe9\u53ef\u80fd\u4f53\u9a8c\u4e00\u81f4\uff0c\u4f46\u662f\u6211\u7ed9\u51fa\u4e867\u5206\uff0c\u800c\u4f60\u7ed9\u4e866\u5206\u3002\u8fd9\u6837\u7684\u533a\u522b\u6709\u610f\u4e49\u5417\uff1f<\/p>\n<p>\u4e0d\u77e5\u600e\u7684\uff0cNPS\u5047\u8bbe\u6211\u4eec\u7406\u89e36\u4e0e7\u7684\u533a\u522b\u3002\u4f46\u5b9e\u9645\u4e0a\uff0c\u5f88\u591a\u53d7\u8bbf\u8005\u90fd\u4e0d\u7406\u89e3\u3002\u4ed6\u4eec\u7684\u9009\u62e9\u591a\u534a\u968f\u7f18\u3002<\/p>\n<p>\u5728NPS\u4e2d\uff0c\u4e00\u4e2a\u5168\u662f6\u5206\u7684\u6570\u636e\u96c6\u5f97\u5206\u4e3a-100\uff0c\u800c\u4e00\u4e2a\u5168\u662f7\u5206\u7684\u6570\u636e\u96c6\u5f97\u5206\u662f0\u3002\u5bf9\u4e8eNPS\u800c\u8a00\uff0c\u8fd9\u4e24\u8005\u533a\u522b\u5de8\u5927\uff0c\u4f46\u5bf9\u4e8e\u53d7\u8bbf\u8005\u800c\u8a00\uff0c\u8fd9\u4e24\u8005\u6a21\u7cca\u4e0d\u6e05\u3002\u53d7\u8bbf\u8005\u5e76\u4e0d\u80fd\u89e3\u91ca\u4ed6\u4eec\u4e3a\u4ec0\u4e48\u4f1a\u9009\u62e9\u8fd9\u4e00\u4e2a\u800c\u975e\u53e6\u4e00\u4e2a\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\"><strong>NPS\u95ee\u9898\uff1a\u65e0\u6548\u7684\u8c03\u7814\uff0c\u65e0\u6548\u7684\u62a5\u544a<\/strong><\/span><\/h4>\n<p>\u5728\u505aNPS\u8c03\u67e5\u65f6\uff0c\u6211\u4eec\u5411\u7528\u6237\u63d0\u95ee\u201c\u4f60\u6709\u591a\u5927\u53ef\u80fd\u4f1a\u5411\u670b\u53cb\u6216\u540c\u65f6\u63a8\u8350**\u516c\u53f8\uff1f\u201d\u3002\u8868\u9762\u4e0a\uff0c\u95ee\u9898\u662f\u5173\u4e8e\u7528\u6237\u5fe0\u8bda\u5ea6\u7684\u3002\u4f46\u53d1\u8868\u5728\u300a\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u300b\u7684\u539f\u59cb\u6587\u7ae0\u4e2d\uff0c\u4f5c\u8005\u58f0\u79f0\u95ee\u9898\u4e0e\u7528\u6237\u7684\u91cd\u590d\u8d2d\u4e70\u53ca\u63a8\u8350\u7d27\u5bc6\u76f8\u5173\u3002<\/p>\n<p>\u540e\u6765\u7684\u7814\u7a76\u8868\u660e\u4e8b\u5b9e\u5e76\u975e\u5982\u6b64\uff0c\u539f\u56e0\u5982\u4e0b\uff1a<\/p>\n<p style=\"padding-left: 30px;\"><span style=\"color: #3366ff;\"><strong>\u6700\u597d\u7684\u95ee\u5377\u662f\u8c03\u67e5\u8fc7\u53bb\u7684\u884c\u4e3a\uff0c\u800c\u975e\u672a\u6765\u7684\u3002\u63d0\u95ee\u53d7\u8bbf\u8005\u201c\u4f60\u613f\u610f\u5c1d\u8bd5\u4e00\u79cd\u5065\u5eb7\u7684\u751f\u6d3b\u65b9\u5f0f\u5417\uff1f\u201d\uff0c\u201c\u4f60\u613f\u610f\u6212\u6389\u542b\u7cd6\u5206\u7684\u996e\u98df\u5417\uff1f\u201d\uff0c\u6216\u8005\u201c\u4f60\u613f\u610f\u8d2d\u4e70\u8fd9\u6b3e\u4ea7\u54c1\u5417\uff1f\u201d\uff0c\u8fd9\u4e9b\u95ee\u9898\u9700\u8981\u4ed6\u4eec\u9884\u6d4b\u672a\u6765\u7684\u884c\u4e3a\u3002\u76f8\u8f83\u4e8e\u6b64\uff0c\u6211\u4eec\u66f4\u613f\u610f\u4e86\u89e3\u4ed6\u4eec\u8fc7\u53bb\u7684\u884c\u4e3a\u3002\u6211\u4eec\u5bf9\u771f\u5b9e\u884c\u4e3a\u611f\u5174\u8da3\uff0c\u800c\u975e\u4ed6\u4eec\u5bf9\u672a\u6765\u884c\u4e3a\u7684\u9884\u6d4b\u3002<\/strong><\/span><\/p>\n<p>\u611f\u8c22\u4e39\u00b7\u5df4\u514b\u5c14\uff0c\u4e00\u540d\u82f1\u56fd\u7684\u5206\u6790\u54a8\u8be2\u5e08\u548cNPS\u62e5\u62a4\u8005\uff0c\u6211\u4eec\u6709\u4e86\u67d0\u4f4d\u7535\u5546\u7528\u6237\u572816\u4e2a\u6708\u671f\u95f4\u7684NPS\u6570\u636e\uff0c\u5982\u4e0b\uff1a<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58753\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-11.jpg\" alt=\"\" width=\"616\" height=\"739\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-11.jpg 616w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-11-250x300.jpg 250w\" sizes=\"(max-width: 616px) 100vw, 616px\" 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style=\"color: #3366ff;\"><strong>NPS\u771f\u7684\u5173\u4e8e\u5fe0\u8bda\u5ea6\u4e0e\u589e\u957f\u5417\uff1f<\/strong><\/span><\/h4>\n<p>\u5fe0\u8bda\u5ea6\u662f\u4e00\u4e2a\u957f\u671f\u7684\u8bae\u9898\uff0c\u5173\u4e8e\u4e00\u4e2a\u4eba\u5728\u5f88\u957f\u4e00\u6bb5\u65f6\u95f4\u5185\u7684\u884c\u4e3a\u8868\u73b0\u3002\u5728\u300a\u54c8\u4f5b\u5546\u4e1a\u8bc4\u8bba\u300b\u7684\u539f\u59cb\u6587\u7ae0\u4e2d\uff0c\u5f17\u96f7\u5fb7\u00b7\u8d56\u514b\u54c8\u5c14\u5fb7\u8bf4\u5230\u201c\u5fe0\u8bda\u5ea6\u4ee3\u8868\u4e86\u4e00\u4e2a\u4eba\u7684\u610f\u613f\uff0c\u4f5c\u4e3a\u987e\u5ba2\u3001\u96c7\u5458\u3001\u670b\u53cb\uff0c\u4ed6\u4e3a\u4e86\u52a0\u5f3a\u5173\u7cfb\u6240\u505a\u51fa\u7684\u6295\u8d44\u6216\u8005\u727a\u7272\u3002\u201d<\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u7136\u800c\uff0cNPS\u7684\u95ee\u9898\u65e2\u4e0d\u6d89\u53ca\u6295\u8d44\uff0c\u4e5f\u4e0d\u6d89\u53ca\u727a\u7272\uff0c\u751a\u81f3\u4e0e\u5fe0\u8bda\u5ea6\u4e5f\u65e0\u5173\u3002\u5b83\u4ec5\u4ec5\u63d0\u95ee\u4e86\u662f\u5426\u613f\u610f\u63a8\u8350\u516c\u53f8\u3002\u800c\u5411\u4eba\u63d0\u95ee\u5173\u4e8e\u4ed6\u672a\u6765\u7684\u6253\u7b97\uff0c\u5e76\u4e0d\u4ee3\u8868\u5fe0\u8bda\u5ea6\uff0c\u53ea\u4ee3\u8868\u4e50\u89c2\u5ea6\u3002<\/strong><\/span><\/p>\n<p>\u5982\u679c\u6211\u4eec\u771f\u6b63\u60f3\u53bb\u4e86\u89e3\u4e00\u4e2a\u4eba\u7684\u5fe0\u8bda\u5ea6\uff0c\u6211\u4eec\u53ef\u4ee5\u63d0\u95ee\u201c\u5728\u8fc7\u53bb\u76846\u5468\u5185\uff0c\u4f60\u662f\u5426\u5411\u670b\u53cb\u6216\u8005\u540c\u4e8b\u63a8\u8350\u8fc7\u6211\u4eec\uff1f\u201d\u4e8b\u5b9e\u4e0a\uff0cNetflix\u5728\u5176\u65e9\u671f\u4fbf\u662f\u8fd9\u6837\u63d0\u95ee\u987e\u5ba2\u7684\u3002\u540c\u65f6\uff0cNetflix\u4e5f\u5411\u6240\u6709\u7684\u65b0\u7528\u6237\u63d0\u95ee\u201c\u4f60\u662f\u5426\u7ecf\u7531\u670b\u53cb\u6216\u540c\u4e8b\u7684\u63a8\u8350\u800c\u4f7f\u7528\u6211\u4eec\uff1f\u201d<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58754\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-12.jpg\" alt=\"\" width=\"305\" height=\"304\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-12.jpg 305w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-12-150x150.jpg 150w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-12-300x300.jpg 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-12-160x160.jpg 160w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-12-320x320.jpg 320w\" sizes=\"(max-width: 305px) 100vw, 305px\" \/><\/p>\n<p>\u5f53\u7528\u6237\u9009\u62e9\u201c\u662f\u201d\u65f6\uff0cNetflix\u53ef\u89c1\u65b0\u7528\u6237\u6570\u4e0a\u5347\u3001\u516c\u53f8\u7a33\u6b65\u53d1\u5c55\u3002\u5f53\u7528\u6237\u9009\u62e9\u201c\u5426\u201d\u65f6\uff0c\u53ef\u89c1\u7528\u6237\u6ce8\u9500\u6570\u4e0a\u5347\u3001\u65b0\u7528\u6237\u7684\u589e\u957f\u53d8\u7f13\u3002\u8fd9\u4e9b\u95ee\u9898\u4e0eNetflix\u7684\u53d1\u5c55\u6709\u7740\u76f4\u63a5\u7684\u8054\u7cfb\u3002\u800c\u8fd9\u4e9b\u95ee\u9898\u90fd\u662f\u5173\u4e8e\u8fc7\u53bb\u771f\u5b9e\u7684\u884c\u4e3a\uff0c\u800c\u975e\u5bf9\u672a\u6765\u884c\u4e3a\u7684\u9884\u6d4b\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\"><strong>\u4e2a\u4eba\u7ecf\u5386\u4e0eNPS\u5206\u503c\u5f88\u5c11\u5339\u914d<\/strong><\/span><\/h4>\n<p>\u5728\u6211\u5199\u8fd9\u7bc7\u6587\u7ae0\u4e4b\u65f6\uff0c\u7f8e\u8054\u822a\u7684\u7f51\u7ad9\u663e\u793a\u6211\u7684\u603b\u91cc\u7a0b\u6570\u5df2\u8fbe891116\u82f1\u91cc\u3002\u8fd9\u4e00\u5e74\uff0c\u6211\u53c8\u98de\u4e8649\u6b21\u5171\u8ba173890\u82f1\u91cc\u3002\u8fd9\u4e00\u6570\u636e\u8db3\u4ee5\u8bf4\u660e\u6211\u662f\u7f8e\u8054\u822a\u7684\u5fe0\u5b9e\u5ba2\u6237\u3002<\/p>\n<p>\u5982\u679c\u4f60\u5728Twitter\u4e0a\u5173\u6ce8\u6211\uff0c\u4f60\u4f1a\u53d1\u73b0\u6211\u7ecf\u5e38\u62b1\u6028\u7f8e\u8054\u822a\u7684\u670d\u52a1\u3002\u5982\u679c\u8ba9\u6211\u4e3a\u822a\u73ed\u7684\u670d\u52a1\u8bc4\u5206\uff0c0\u81f310\u7684\u5206\u503c\u8303\u56f4\uff0c\u6211\u751a\u81f3\u5f88\u96be\u7ed9\u52305\u5206\uff085\u5206\u662f\u5728\u6ca1\u6709\u4eba\u6328\u6253\u7684\u60c5\u51b5\u4e0b\uff09\u3002<\/p>\n<p>\u6211\u662f\u7f8e\u8054\u822a\u7684\u5fe0\u5b9e\u5ba2\u6237\u5417\uff1f\u5982\u679c\u8ba9\u6211\u56de\u7b54NPS\u7684\u95ee\u9898\uff08\u672a\u6765\u884c\u4e3a\uff09\u6216\u8005Netflix\u7684\u95ee\u9898\uff08\u8fc7\u53bb\u884c\u4e3a\uff09\uff0c\u6211\u4f1a\u7ed9\u51fa\u76f8\u5f53\u9ad8\u7684\u5206\u503c\u3002<\/p>\n<p>\u6211\u4e00\u76f4\u5728\u5411\u522b\u4eba\u63a8\u8350\u7f8e\u8054\u822a\u3002\u51fa\u4e86\u6ce2\u58eb\u987f\uff0c\u4ed6\u4eec\u7684\u786e\u662f\u98de\u5f80\u897f\u6d77\u5cb8\u7684\u6700\u4f73\u9009\u62e9\u3002\u670d\u52a1\u5c1a\u53ef\u5bb9\u5fcd\u3002<\/p>\n<p>\u4f46\u6700\u4f73\u9009\u62e9\u5e76\u4e0d\u4ee3\u8868\u4ee4\u4eba\u6109\u5feb\u7684\u670d\u52a1\u3002\u5728\u4e00\u5806\u7cdf\u7cd5\u7684\u9009\u62e9\u4e2d\uff0c\u4ed6\u4eec\u663e\u5f97\u5e76\u4e0d\u90a3\u4e48\u5dee\u3002\u6211\u63a8\u8350\u4ed6\u4eec\uff0c\u4e0d\u662f\u56e0\u4e3a\u6211\u559c\u6b22\u4ed6\u4eec\uff0c\u800c\u662f\u56e0\u4e3a\u6211\u66f4\u4e0d\u559c\u6b22\u5176\u4ed6\u5907\u9009\u3002<\/p>\n<p>\u5f97\u77e5\u6211\u5728\u5199\u8fd9\u7bc7\u6587\u7ae0\uff0c\u4e00\u4f4d\u670b\u53cb\u53d1\u6765\u4e86\u4ed6\u5728\u4f7f\u7528\u82b1\u671f\u7f51\u4e0a\u94f6\u884c\u4e4b\u540e\u6536\u5230\u7684\u95ee\u5377\u8c03\u67e5\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58755\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-13.png\" alt=\"\" width=\"800\" height=\"368\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-13.png 800w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-13-300x138.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-13-768x353.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-13-980x450.png 980w\" sizes=\"(max-width: 800px) 100vw, 800px\" 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style=\"color: #3366ff;\">\u5c06NPS\u7528\u4e8e\u5b9a\u6027\u7814\u7a76<\/span><\/strong><\/h4>\n<p>\u591a\u5e74\u6765\uff0c\u6211\u4eec\u4e00\u76f4\u5c06NPS\u95ee\u9898\u7528\u4e8e\u5b9a\u6027\u7814\u7a76\u4e2d\uff0c\u8ba9\u53d7\u8bbf\u8005\u9610\u8ff0\u4ed6\u4eec\u7ed9\u51fa\u76f8\u5e94\u5206\u503c\u7684\u539f\u56e0\u3002\u6211\u4eec\u53d1\u73b0\u6700\u591a\u7684\u662f\u5927\u5bb6\u5e76\u4e0d\u7406\u89e3\u95ee\u9898\u672c\u8eab\u3002<\/p>\n<p>\u7ed9\u51fa\u4f4e\u5206\u503c\u7684\u5178\u578b\u7528\u6237\u5728\u8c03\u7814\u4e2d\u4f7f\u7528\u4ea7\u54c1\u6216\u670d\u52a1\u65f6\u53ef\u80fd\u5e76\u65e0\u4efb\u4f55\u4e0d\u6109\u5feb\u7684\u4f53\u9a8c\u3002\u5f53\u95ee\u5230\u8bc4\u5206\u7684\u7406\u7531\u65f6\uff0c\u4ed6\u4eec\u901a\u5e38\u4f1a\u8bf4\u5230\u8fc7\u53bb\u67d0\u6b21\u7cdf\u7cd5\u7684\u7ecf\u5386\uff0c\u56e0\u6b64\u4e0d\u60f3\u63a8\u8350\u3002\u5f53\u518d\u95ee\u5230\u4ed6\u4eec\u4e4b\u540e\u662f\u5426\u4f7f\u7528\u8fc7\u516c\u53f8\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u65f6\uff0c\u6211\u4eec\u5f97\u5230\u4e86\u5f88\u591a\u80af\u5b9a\u7684\u56de\u7b54\u3002<\/p>\n<p>\u7c7b\u4f3c\u5730\uff0c\u6211\u4eec\u4e5f\u770b\u5230\u7528\u6237\u5f88\u7ea0\u7ed3\u5730\u4f7f\u7528\u4e86\u4ea7\u54c1\u6216\u670d\u52a1\uff0c\u4e4b\u540e\u7ed9\u51fa\u4e8610\u5206\u3002\u4ed6\u4eec\u56de\u7b54\u56e0\u4e3a\u201c\u6bd4\u6211\u9884\u671f\u7684\u8981\u597d\u201d\u6216\u8005\u201c\u6211\u89c9\u5f97\u8fd8\u884c\u201d\u3002\u518d\u95ee\u4ed6\u4eec\u4ee5\u540e\u662f\u5426\u4f1a\u518d\u6b21\u4f7f\u7528\uff0c\u56de\u7b54\u5219\u662f\u201c\u53ef\u80fd\u4e0d\u4f1a\u201d\u3002<\/p>\n<p>\u6211\u4eec\u9047\u5230\u5f88\u591a\u53d7\u8bbf\u8005\u56e0\u4e3a\u60f3\u4e0d\u5230\u8981\u63a8\u8350\u7684\u4eba\u6240\u4ee5\u7ed9\u51fa\u4e860\u5206\uff0c\u4e5f\u6709\u53d7\u8bbf\u8005\u56e0\u4e3a\u670b\u53cb\u5728\u90a3\u5bb6\u516c\u53f8\u4efb\u804c\u6240\u4ee5\u7ed9\u51fa\u4e8610\u5206\u3002\u5f53\u516c\u53f8\u63d0\u4f9b\u53c2\u4e0e\u95ee\u5377\u8c03\u67e5\u7684\u6fc0\u52b1\uff0c\u6bd4\u5982\u6709\u673a\u4f1a\u8d62\u5f97\u4e00\u4efd\u4ef7\u503c$100\u7684\u4e9a\u9a6c\u900a\u793c\u54c1\u5238\u65f6\uff0c\u6211\u4eec\u53d1\u73b0\u53d7\u8bbf\u8005\u4f1a\u7ed9\u51fa\u66f4\u9ad8\u7684\u8bc4\u5206\u56e0\u4e3a\u4ed6\u4eec\u8ba4\u4e3a\u201c\u516c\u53f8\u4e0d\u4f1a\u5c06\u793c\u54c1\u5377\u5956\u7ed9\u4e00\u4e2a\u7ed9\u51fa0\u5206\u7684\u4eba\u3002\u201d<\/p>\n<p>\u7531\u6b64\u53ef\u89c1NPS\u5e76\u6ca1\u6709\u4ee3\u8868\u7528\u6237\u7684\u4f53\u9a8c\u4ee5\u53ca\u5fe0\u8bda\u3002\u4e8b\u5b9e\u4e0a\uff0c\u6211\u4eec\u4e0d\u80fd\u6307\u671bNPS\u80fd\u5e26\u7ed9\u6211\u4eec\u4efb\u4f55\u6709\u4ef7\u503c\u7684\u4e1c\u897f\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #3366ff;\">NPS\u5bb9\u6613\u64cd\u7eb5<\/span><\/strong><\/h4>\n<p>\u5982\u679c\u4f60\u7684\u5956\u91d1\u4e0eNPS\u7684\u5206\u503c\u589e\u957f\u6302\u94a9\uff0c\u63d0\u4f9b\u4e00\u4e2a$100\u7684\u7528\u6237\u53c2\u4e0e\u6fc0\u52b1\u5c06\u4f1a\u662f\u589e\u52a0\u5f97\u5206\u7684\u597d\u65b9\u6cd5\u3002\u8fd9\u4e0d\u662f\u64cd\u7eb5NPS\u7684\u552f\u4e00\u65b9\u6cd5\u3002<\/p>\n<p>\u53e6\u4e00\u4e2a\u589e\u52a0\u5f97\u5206\u7684\u65b9\u6cd5\u662f\u5728\u7528\u6237\u6d41\u7a0b\u7684\u672b\u5c3e\u90e8\u5206\u63d0\u95ee\u3002\u6280\u5de7\u662f\u5728\u7528\u6237\u6210\u529f\u5b8c\u6210\u4efb\u52a1\u4e4b\u540e\uff0c\u4f8b\u5982\u8d2d\u4e70\u4e4b\u540e\u3002<\/p>\n<p>\u5728\u4efb\u52a1\u5b8c\u6210\u4e4b\u540e\u63d0\u95ee\uff0c\u5b9e\u9645\u4e0a\u53ea\u95ee\u4e86\u90a3\u4e9b\u64cd\u4f5c\u6210\u529f\u7684\u7528\u6237\uff0c\u800c\u5c4f\u853d\u4e86\u90a3\u4e9b\u5728\u6d41\u7a0b\u4e2d\u53d7\u632b\u9000\u51fa\u7684\u7528\u6237\u3002\u8fd9\u81ea\u7136\u4f1a\u5bfc\u81f4\u7ed3\u679c\u5411\u597d\u7684\u4e00\u9762\u503e\u659c\u3002<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58756\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-14.jpg\" alt=\"\" width=\"493\" height=\"599\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-14.jpg 493w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-14-247x300.jpg 247w\" sizes=\"(max-width: 493px) 100vw, 493px\" 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style=\"color: #3366ff;\"><strong>\u8fd9\u4e9b\u6697\u9ed1NPS\u6280\u5de7\u53ef\u4ee5\u8ba9\u5f97\u5206\u66f4\u9ad8\uff0c\u4ece\u800c\u8ba9\u8c03\u67e5\u8005\u53d7\u76ca\u3002\u4eba\u4eba\u90fd\u662f\u8d62\u5bb6\uff0c\u4e0d\u5bf9\u5417\uff1f<\/strong><\/span><\/p>\n<p>\u6211\u4eec\u8ba4\u4e3aNPS\u6709\u5bb3\u65e0\u76ca\u3002\u56e0\u4e3aNPS\u5f88\u5bb9\u6613\u88ab\u8bef\u5bfc\uff0c\u5206\u503c\u770b\u8d77\u6765\u8868\u793a\u4f53\u9a8c\u66f4\u597d\u4e86\uff0c\u5b9e\u5219\u53ef\u80fd\u662f\u66f4\u7cdf\u4e86\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><span style=\"color: #3366ff;\"><strong>\u771f\u6b63\u7684\u4ef7\u503c\u5728\u4e8e\u540e\u7eed\u95ee\u9898<\/strong><\/span><\/h4>\n<p>NPS\u62e5\u62a4\u8005\u544a\u8bc9\u6211\u4eec\uff0c\u5728\u5b9e\u65bd\u8c03\u7814\u65f6\u4e0d\u4f1a\u4ec5\u4ec5\u53ea\u5173\u6ce8\u4e00\u4e2a\u6570\u503c\u3002\u6b63\u786e\u7684\u505a\u6cd5\u662f\u5728\u95ee\u5377\u4e2d\u52a0\u4e0a\u4e00\u4e2a\u5b9a\u6027\u95ee\u9898\uff0c\u8be2\u95ee\u201c\u4e3a\u4ec0\u4e48\uff1f\u201d\u3002\u4e00\u4e9b\u7ecf\u8fc7\u8bbe\u8ba1\u7684\u95ee\u5377\u7cfb\u7edf\u4f1a\u6839\u636e\u7528\u6237\u7684\u8bc4\u5206\u53d8\u5316\u540e\u7eed\u95ee\u9898\uff0c\u95ee\u63a8\u8350\u8005\u201c\u6211\u4eec\u54ea\u4e9b\u5730\u65b9\u505a\u5f97\u597d\uff1f\u201d\uff0c\u95ee\u8d2c\u635f\u8005\u201c\u6211\u4eec\u54ea\u4e9b\u5730\u65b9\u6709\u5f85\u6539\u8fdb\uff1f\u201d<\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u4ed6\u4eec\u8bf4\u7684\u6ca1\u9519\u3002\u771f\u6b63\u7684\u4ef7\u503c\u5728\u4e8e\u201c\u4e3a\u4ec0\u4e48\uff1f\u201d\u987e\u5ba2\u544a\u8bc9\u4f60\u53d1\u751f\u4e86\u4ec0\u4e48\uff0c\u4f60\u53ef\u4ee5\u6539\u8fdb\uff08\u6216\u8005\u786e\u4fdd\u4f60\u4e0d\u4f1a\u7834\u574f\u505a\u5f97\u4e0d\u9519\u7684\u5730\u65b9\uff09\u3002<\/strong><\/span><\/p>\n<p>\u5bf9\u4e8e\u8fd9\u4e9bNPS\u62e5\u62a4\u8005\uff0c\u6211\u60f3\u8bf4\u5f97\u5230\u8fd9\u4e9b\u6709\u4ef7\u503c\u7684\u6570\u636e\u662f\u4ef6\u5f88\u597d\u7684\u4e8b\u3002\u90a3\u4e48\u4e3a\u4ec0\u4e48\u8fd8\u8981\u8d39\u5fc3\u8be2\u95ee\u5206\u503c\uff1f\u53ea\u95ee\u90a3\u4e2a\u5b9a\u6027\u95ee\u9898\u4e0d\u5c31\u597d\u4e86\u3002\u4ed6\u4eec\u5bf9\u6b64\u56de\u7b54\u901a\u5e38\u542b\u7cca\u4e0d\u6e05\uff0c\u5e76\u65e0\u9053\u7406\u3002<\/p>\n<p>\u6211\u4eec\u5728\u73b0\u573a\u7684\u5b9a\u6027\u7814\u7a76\u4e2d\u589e\u52a0\u4e86\u201c\u4e3a\u4ec0\u4e48\u201d\u7684\u95ee\u9898\u3002\u53cd\u9988\u8005\u901a\u5e38\u4f1a\u63d0\u53ca\u5230\u4e00\u4e9b\u5b9e\u9645\u64cd\u4f5c\u7684\u95ee\u9898\u3002\u4e0e\u6b64\u540c\u65f6\uff0c\u8fd9\u4e9b\u53cd\u9988\u8005\u7684NPS\u5206\u503c\u5f88\u5c11\u4f1a\u4e0e\u4ed6\u4eec\u5728\u73b0\u573a\u7684\u7ecf\u5386\u76f8\u5173\u3002\u73b0\u573a\u6536\u96c6\u7684\u6570\u636e\u53cd\u6620\u4e86\u771f\u5b9e\u7684\u884c\u4e3a\uff0c\u800cNPS\u5e76\u6ca1\u6709\u57fa\u4e8e\u73b0\u5b9e\u751f\u6d3b\u3002<\/p>\n<p>\u4f46\u6211\u4eec\u7684\u4e3b\u7ba1\u9700\u8981\u4e00\u4e2a\u6570\u5b57\uff01<\/p>\n<p>\u6700\u8fd1\uff0c\u4e00\u4e2a500\u5f3a\u516c\u53f8\u7684\u9ad8\u7ea7\u526f\u603b\u88c1\u544a\u8bc9\u6211\u201c\u6bcf\u4e00\u4e2a\u90e8\u95e8\u53c2\u52a0\u9ad8\u7ea7\u804c\u5458\u4f1a\u8bae\u65f6\u90fd\u4f1a\u7ed9\u51fa\u4e00\u4e2a\u6570\u5b57\uff0c\u901a\u5e38\u662fNPS\u3002\u5982\u679c\u4e0d\u80fd\u4f7f\u7528NPS\uff0c\u90a3\u4e48\u4e5f\u9700\u8981\u5176\u4ed6\u7684\u53c2\u8003\u3002\u6211\u9700\u8981\u4e00\u4e2a\u6570\u5b57\u6765\u5411\u5176\u4ed6\u4eba\u8bc1\u660e\u6211\u4eec\u7684\u8fdb\u6b65\u3002\u201d<\/p>\n<p>\u6570\u5b57\u6709\u5f88\u591a\u79cd\uff0c\u4e0d\u8ba1\u5176\u6570\u3002\u7136\u800c\uff0c\u6ca1\u6709\u4e00\u79cd\u53ef\u4ee5\u4ee3\u8868\u516c\u53f8\u7684\u5ba2\u6237\u4f53\u9a8c\uff0cNPS\u4e5f\u505a\u4e0d\u5230\u3002\u4f46\u662f\uff0c\u6211\u4eec\u4f9d\u7136\u5728\u4e50\u6b64\u4e0d\u75b2\u5730\u5c1d\u8bd5\u3002<\/p>\n<p>\u6211\u4eec\u53ef\u4ee5\u53c2\u8003\u4e1a\u52a1\u6570\u636e\uff0c\u4f8b\u5982\u5ba2\u6237\u589e\u957f\u91cf\u6216\u8005\u5ba2\u6237\u6d41\u5931\u91cf\u3002\u6211\u4eec\u4e5f\u53ef\u4ee5\u53c2\u8003\u9500\u552e\u91cf\uff0c\u51c0\u6536\u5165\uff0c\u6216\u8005\u5229\u6da6\u3002<\/p>\n<p>\u8fd9\u4e9b\u6570\u636e\u5e76\u4e0d\u4f1a\u76f4\u63a5\u8868\u660e\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u597d\u574f\uff0c\u4e5f\u6ca1\u6709\u663e\u793a\u987e\u5ba2\u662f\u5426\u6ee1\u610f\u6216\u8005\u6109\u60a6\u3002<\/p>\n<p>\u8fd9\u4e9b\u662fNPS\u5c1d\u8bd5\u53bb\u5f97\u51fa\u7684\u7b54\u6848\uff0c\u5c3d\u7ba1\u5e76\u672a\u6210\u529f\u3002\u90a3\u4e48\u6211\u4eec\u8be5\u600e\u4e48\u505a\uff1f\u4e0b\u9762\u662f\u4e00\u4e9b\u5efa\u8bae\uff1a<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58757\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-15.jpg\" alt=\"\" width=\"595\" height=\"136\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-15.jpg 595w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-15-300x69.jpg 300w\" sizes=\"(max-width: 595px) 100vw, 595px\" \/><\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u4f60\u4eca\u5929\u6709\u591a\u9ad8\u5174\u6216\u8005\u6cae\u4e27\uff1f<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58758\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-16.jpg\" alt=\"\" width=\"271\" height=\"103\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-16.jpg 271w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-16-1320x500.jpg 1320w\" sizes=\"(max-width: 271px) 100vw, 271px\" \/><\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u4eca\u5929\u6211\u4eec\u662f\u5426\u5bf9\u4f60\u6709\u6240\u5e2e\u52a9\uff1f<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58759\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-17.jpg\" alt=\"\" width=\"251\" height=\"103\" \/><\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u6211\u4eec\u662f\u5426\u8ba9\u4f60\u9ad8\u5174\uff1f<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>\u8fd9\u5e76\u4e0d\u91cd\u8981\uff0c\u4f60\u5728\u610f\u7684\u53ef\u80fd\u662f\u4e0b\u9762\u7684\u95ee\u9898\uff1a<\/p>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-58760\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-18.jpg\" alt=\"\" width=\"550\" height=\"205\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-18.jpg 550w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2018\/01\/uxrenyi-200-18-300x112.jpg 300w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u600e\u6837\u505a\u4f1a\u66f4\u597d\uff1f<\/strong><\/span><\/p>\n<p>\u8fd9\u4e2a\u95ee\u9898\u6b63\u662f\u4ef7\u503c\u6240\u5728\u3002\u4f60\u53ef\u4ee5\u7528\u4e0d\u540c\u7684\u65b9\u6cd5\u63d0\u95ee\uff0c\u5173\u952e\u662f\u5728\u4e8e\u61c2\u5f97\u8046\u542c\u4f60\u7684\u987e\u5ba2\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong><span style=\"color: #3366ff;\">\u6211\u4eec\u4e0d\u80fd\u5c06\u7528\u6237\u4f53\u9a8c\u8bc9\u8bf8\u4e8e\u4e00\u4e2a\u7b80\u5355\u7684\u6570\u503c<\/span><\/strong><\/h4>\n<p><span style=\"color: #3366ff;\"><strong>NPS\u6700\u5927\u7684\u7f3a\u9677\u5728\u4e8e\u5c1d\u8bd5\u5f97\u51fa\u4e00\u4e2a\u65e0\u6cd5\u5f97\u51fa\u7684\u7ed3\u679c\u3002\u5b83\u5bf9\u7ba1\u7406\u4eba\u5458\u7684\u5438\u5f15\u5728\u4e8e\u627f\u8bfa\u53bb\u89e3\u51b3\u4e00\u4e2a\u4e0d\u80fd\u88ab\u8f7b\u6613\u89e3\u51b3\u7684\u95ee\u9898\u3002<\/strong><\/span><\/p>\n<p>\u7528\u6237\u4f53\u9a8c\u662f\u7528\u6237\u5728\u63a5\u89e6\u4ea7\u54c1\u3001\u7f51\u7ad9\u3001\u96c7\u5458\u4ee5\u53ca\u54c1\u724c\u65f6\u6240\u6709\u7684\u4f53\u9a8c\u4e4b\u548c\u3002\u6bcf\u9879\u90fd\u5173\u7cfb\u5230\u6bcf\u4f4d\u7528\u6237\u7684\u4f53\u9a8c\u3002<\/p>\n<p>NPS\u62e5\u62a4\u8005\u76f8\u4fe1\u7684\u5e76\u4e0d\u662f\u4ed6\u4eec\u771f\u6b63\u671f\u671b\u5f97\u5230\u7684\u3002NPS\u5206\u503c\u50cf\u662f\u6bcf\u65e5\u661f\u8c61\uff0c\u6ca1\u6709\u79d1\u5b66\u4f9d\u636e\uff0c\u53ea\u662f\u4fe1\u5ff5\u3002<\/p>\n<p>\u4f5c\u4e3aUX\u4ece\u4e1a\u8005\uff0c\u6211\u4eec\u53ef\u80fd\u65e0\u6cd5\u8bf4\u670d\u5927\u5bb6\u661f\u5ea7\u5b66\u662f\u5047\u7684\u3002\u7136\u800c\uff0c\u6211\u4eec\u53ef\u4ee5\u907f\u514d\u9677\u9631\uff0c\u5e76\u8bd5\u56fe\u7ed9\u516c\u53f8\u5e26\u6765\u66f4\u591a\u7684\u4ef7\u503c\u3002<\/p>\n<p>\u90a3\u4e48\uff0c\u4f60\u6709\u591a\u5927\u53ef\u80fd\u5411\u4f60\u7684\u670b\u53cb\u53ca\u540c\u4e8b\u63a8\u8350\u8fd9\u7bc7\u6587\u7ae0\u5462\uff1f<\/p>\n<p>&nbsp;<\/p>\n<h1 style=\"text-align: center;\">\t\t<div class=\"wpulike wpulike-robeen \" ><div class=\"wp_ulike_general_class wp_ulike_is_unliked\"><label><input \ttype=\"checkbox\"\n\t\t\t\t\t\t\tdata-ulike-id=\"58742\"\n\t\t\t\t\t\t\tdata-ulike-nonce=\"1b8dc221c5\"\n\t\t\t\t\t\t\tdata-ulike-type=\"likeThis\"\n\t\t\t\t\t\t\tdata-ulike-status=\"3\"\n\t\t\t\t\t\t\tclass=\"wp_ulike_btn wp_ulike_put_image\"\n\t\t\t\t\t\t\t \/><svg class=\"heart-svg\" viewBox=\"467 392 58 57\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"Group\" fill=\"none\" fill-rule=\"evenodd\" transform=\"translate(467 392)\"><path d=\"M29.144 20.773c-.063-.13-4.227-8.67-11.44-2.59C7.63 28.795 28.94 43.256 29.143 43.394c.204-.138 21.513-14.6 11.44-25.213-7.214-6.08-11.377 2.46-11.44 2.59z\" class=\"heart\" fill=\"#AAB8C2\" \/><circle class=\"main-circ\" fill=\"#E2264D\" opacity=\"0\" cx=\"29.5\" cy=\"29.5\" r=\"1.5\" \/><g class=\"grp7\" opacity=\"0\" transform=\"translate(7 6)\"><circle class=\"oval1\" fill=\"#9CD8C3\" cx=\"2\" cy=\"6\" r=\"2\" \/><circle class=\"oval2\" fill=\"#8CE8C3\" cx=\"5\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp6\" opacity=\"0\" transform=\"translate(0 28)\"><circle class=\"oval1\" fill=\"#CC8EF5\" cx=\"2\" cy=\"7\" r=\"2\" \/><circle class=\"oval2\" fill=\"#91D2FA\" cx=\"3\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp3\" opacity=\"0\" transform=\"translate(52 28)\"><circle class=\"oval2\" fill=\"#9CD8C3\" cx=\"2\" cy=\"7\" r=\"2\" \/><circle class=\"oval1\" fill=\"#8CE8C3\" cx=\"4\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp2\" opacity=\"0\" transform=\"translate(44 6)\" fill=\"#CC8EF5\"><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 10 0)\" cx=\"5\" cy=\"6\" r=\"2\" \/><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp5\" opacity=\"0\" transform=\"translate(14 50)\" fill=\"#91D2FA\"><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 12 0)\" cx=\"6\" cy=\"5\" r=\"2\" \/><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp4\" opacity=\"0\" transform=\"translate(35 50)\" fill=\"#F48EA7\"><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 12 0)\" cx=\"6\" cy=\"5\" r=\"2\" \/><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp1\" opacity=\"0\" transform=\"translate(24)\" fill=\"#9FC7FA\"><circle class=\"oval1\" cx=\"2.5\" cy=\"3\" r=\"2\" \/><circle class=\"oval2\" cx=\"7.5\" cy=\"2\" r=\"2\" \/><\/g><\/g><\/svg><span class=\"count-box\">53+<\/span>\t\t\t\t\t<\/label><\/div><\/div>\n\t<\/h1>\n<hr \/>\n<h4 style=\"text-align: center;\"><span style=\"color: #3366ff;\">\u66f4\u591a\u8bd1\u6587\uff1a<\/span><\/h4>\n<h5 style=\"text-align: center;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=58545\" target=\"_blank\" rel=\"noopener\">UI\/UX\u5c0f\u767d\u6848\u4f8b\u5b66\u4e60\uff1a\u6211\u7684\u505c\u8f66\u573a<\/a><\/h5>\n<h5 style=\"text-align: center;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=58518\" target=\"_blank\" rel=\"noopener\">\u624b\u628a\u624b\u6559\u4f60\u73a9\u8f6cVR\u754c\u9762\u8bbe\u8ba1<\/a><\/h5>\n<h5 style=\"text-align: center;\"><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=58497\" target=\"_blank\" rel=\"noopener noreferrer\">\u5982\u4f55\u8ba9\u7528\u6237\u521d\u9047\u4f60\u7684app\u65f6\u5c31\u4e00\u89c1\u949f\u60c5\uff1f<\/a><\/span><\/h5>\n<h5 style=\"text-align: center;\"><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=58403\" target=\"_blank\" rel=\"noopener noreferrer\">\u7a00\u7f3a\u539f\u5219\uff1a\u6211\u4e3a\u90a3\u4e9b\u9ed1\u6697\u9b54\u6cd5\u627e\u5230\u7684\u7406\u8bba\u652f\u6301<\/a><\/span><\/h5>\n<h5 style=\"text-align: center;\"><span style=\"color: #666666;\"><strong><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?tag=uxrenyi\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u90e8190+\u7bc7\u8bd1\u6587&gt;&gt;<\/a><\/strong><\/span><\/h5>\n<p>&nbsp;<\/p>\n<h5 style=\"text-align: center;\"><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\">\u7533\u8bf7\u52a0\u5165UXRen\u7ffb\u8bd1\u7ec4&gt;&gt;<\/a><\/span><\/h5>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"alignnone wp-image-44581\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/09\/uxren-fanyizu-00.jpg\" alt=\"uxren-fanyizu-00\" width=\"120\" height=\"114\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>\u8bd1\u8005\uff1a<span style=\"color: #3366ff;\"><b><strong>Dch King <\/strong><\/b><\/span>\u5ba1\u6821\uff1a<strong><span style=\"color: #3366ff;\">\u4e2b\u4e2b<\/span><\/strong><\/p>\n<p>\u4f5c\u8005\uff1aJared M. Spool<\/p>\n<p>\u539f\u6587\u6807\u9898\uff1a\u300aNet Promoter Score Considered Harmful (and What UX Professionals Can Do About\u00a0It)\u300b<\/p>\n<p>\u539f\u6587\u94fe\u63a5\uff1ahttps:\/\/blog.usejournal.com\/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it-fe7a132f4430<\/p>\n<p>\u53d1\u5e03\u65e5\u671f\uff1aDec 20, 2017<\/p>\n<p>\u7248\u6743\u58f0\u660e\uff1a<\/p>\n<ul>\n<li>\u672c\u6587\u7248\u6743\u5f52\uff1a<strong><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\">UXRen\u7ffb\u8bd1\u7ec4<\/a><\/span><\/strong> \u6240\u6709\uff1b<\/li>\n<li>\u8f6c\u8f7d\u5e26\u6709\u201cUXRen\u8bd1\u201d\u62ac\u5934\u7684\u7ffb\u8bd1\u6587\u7ae0\uff0c\u6587\u7ae0\u6807\u9898\u5fc5\u987b\u4fdd\u7559\u201c<span style=\"color: #3366ff;\"><strong>UXRen\u8bd1<\/strong><\/span>\u201d\u5b57\u6837\uff1b<\/li>\n<li>\u8f6c\u8f7d\u6587\u4e2d\u5fc5\u987b\u4fdd\u7559\uff1a\u201cUXRen\u7ffb\u8bd1\u7ec4\u201d\u3001\u201c\u4f5c\u8005\u201d\u3001\u201c\u8bd1\u8005\u201d\u53ca\u201c\u5ba1\u6821\u8005\u201d\u4fe1\u606f\uff1b<\/li>\n<li>\u8f6c\u8f7d\u6587\u672b\u5fc5\u987b\u4fdd\u7559\u672c\u8bd1\u6587\u7f51\u9875\u94fe\u63a5\u5730\u5740\uff1b<\/li>\n<li>\u5982\u672a\u9075\u7167\u4e0a\u8ff0\u89c4\u5219\u8f6c\u8f7d\uff0c\u89c6\u4e3a\u4fb5\u6743\uff0cUXRen\u793e\u533a\u4fdd\u7559\u968f\u65f6\u8ffd\u8d23\u7684\u6743\u5229\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NPS\u6700\u5927\u7684\u7f3a\u9677\u5728\u4e8e\u5c1d\u8bd5\u5f97\u51fa\u4e00\u4e2a\u65e0\u6cd5\u5f97\u51fa\u7684\u7ed3\u679c\u3002\u5b83\u5bf9\u7ba1\u7406\u4eba\u5458\u7684\u5438\u5f15\u5728\u4e8e\u627f\u8bfa\u53bb\u89e3\u51b3\u4e00\u4e2a\u4e0d\u80fd\u88ab\u8f7b\u6613\u89e3\u51b3\u7684\u95ee\u9898\u3002<\/p>\n","protected":false},"author":1,"featured_media":58762,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1005,47,49,52],"tags":[2794,2404,2793,3550,3081,2712],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/58742"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=58742"}],"version-history":[{"count":4,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/58742\/revisions"}],"predecessor-version":[{"id":58765,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/58742\/revisions\/58765"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/58762"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=58742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=58742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=58742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}