{"id":61291,"date":"2019-02-13T10:51:46","date_gmt":"2019-02-13T02:51:46","guid":{"rendered":"http:\/\/uxren.cn\/?p=61291"},"modified":"2019-04-08T17:33:51","modified_gmt":"2019-04-08T09:33:51","slug":"nps%e8%a1%8c%e4%b8%9a%e5%9f%ba%e5%87%86%e6%95%b0%e6%8d%ae2018%ef%bc%88%e8%b4%9d%e6%81%a9%e5%ae%98%e6%96%b9%ef%bc%89%e3%80%90uxren%e8%af%91281%e3%80%91","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=61291","title":{"rendered":"NPS\u884c\u4e1a\u57fa\u51c6\u6570\u636e2018\uff08\u8d1d\u6069\u5b98\u65b9\uff09\u3010UXRen\u8bd1#281\u3011"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"750\" height=\"330\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-00.jpg\" alt=\"\" class=\"wp-image-61307\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-00.jpg 750w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-00-300x132.jpg 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p>\u4f5c\u8005\uff1aRob Markey | \u7ffb\u8bd1\uff1a faraway  | \u5ba1\u6821\uff1a\u679c\u5b50\u54e5<\/p>\n\n\n\n<p style=\"color:#ffffff\" class=\"has-text-color\">UXRen<\/p>\n\n\n\n<p>\u5bf9\u91c7\u7528NPS\u4f53\u7cfb\u7684\u4f7f\u7528\u8005\u6765\u8bf4\uff0c\u5bfb\u6c42\u826f\u597d\u7684NPS\u57fa\u51c6\u503c\u5df2\u88ab\u8bc1\u5b9e\u662f\u6700\u4e3a\u91cd\u8981\u548c\u56f0\u96be\u7684\u4e8b\u60c5\u3002\u5177\u4f53\u6765\u8bf4\uff0c\u5982\u4f55\u83b7\u5f97\u3001\u4ece\u54ea\u513f\u83b7\u5f97\u53ef\u9760\u3001\u53ef\u884c\u7684\u57fa\u51c6\u503c\u4e00\u76f4\u662f\u4e00\u4e2a\u6311\u6218\u3002\u6bd5\u7adf\uff0c\u5b9e\u9645\u6295\u5165\u65f6\u95f4\u548c\u8d44\u6e90\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u4e4b\u524d\uff0c\u9700\u8981\u5148\u77e5\u9053\u5728\u5ba2\u6237\u5fc3\u76ee\u4e2d\u60a8\u5728\u540c\u884c\u4e4b\u4e2d\u7684\u6392\u540d\u5982\u4f55\uff0c\u4ee5\u53ca\u4e3a\u4ec0\u4e48\u4f1a\u5f97\u5230\u8fd9\u6837\u7684\u6392\u540d\u3002<\/p>\n\n\n\n<p>\u5728NPS\u4f53\u7cfb\u4e2d\uff0c\u901a\u8fc7\u5bf9\u6bd4\u516c\u53f8\u548c\u7ade\u54c1\u4e4b\u95f4\u7684NPS\u5206\u6570\u8fdb\u884c\u7ade\u4e89\u529b\u57fa\u51c6\u503c\u5efa\u7acb\u3001\u5ba2\u89c2\u3001\u7531\u5916\u800c\u5185\u7684\u7814\u7a76\u8d77\u5230\u4e86\u81f3\u5173\u91cd\u8981\u7684\u4f5c\u7528\u3002NPS\u57fa\u51c6\u503c\u53ef\u4ee5\u63d0\u793a\u516c\u53f8\u76ee\u524d\u81ea\u5df1\u5728\u5e02\u573a\u4e2d\u5904\u4e8e\u4ec0\u4e48\u6c34\u5e73\uff0c\u4e0d\u4ec5\u4ec5\u662f\u548c\u76f4\u63a5\u7ade\u4e89\u8005\u76f8\u6bd4\uff0c\u4e5f\u53ef\u4ee5\u94c6\u4f4f\u6f5c\u5728\u7ade\u4e89\u8005\u3002\u9886\u5bfc\u4eec\u80fd\u591f\u901a\u8fc7\u8fd9\u4e9b\u4fe1\u606f\u8bc6\u522b\u51fa\u4e3b\u8981\u5a01\u80c1\u548c\u6f5c\u5728\u673a\u4f1a\uff0c\u4ece\u800c\u8bbe\u5b9a\u516c\u53f8\u7684\u6218\u7565\u91cd\u70b9\uff0c\u4f8b\u5982\u6295\u8d44\u7684\u65b9\u5411\u548c\u529b\u5ea6\u3002<\/p>\n\n\n\n<p>\u6211\u4eec\u7684\u5ba2\u6237\u95ee\u4e86\u5f88\u591a\u5173\u4e8eNPS\u57fa\u51c6\u503c\u65b9\u9762\u7684\u95ee\u9898\u3002\u591a\u5e74\u6765\uff0c\u6211\u4eec\u4e00\u76f4\u5efa\u8bae\u4ed6\u4eec\u59d4\u6258\u7b2c\u4e09\u65b9\u516c\u53f8\u8fdb\u884c\u53cc\u76f2\u8c03\u7814\uff0c\u5c3d\u7ba1\u8fd9\u79cd\u65b9\u5f0f\u5341\u5206\u8270\u5de8\u4e14\u6602\u8d35\u3002\u4f46\u66fe\u6709\u516c\u53f8\u9ad8\u7ba1\u544a\u8bc9\u6211\u4eec\uff0c\u8fd9\u79cd\u8c03\u7814\u6709\u65f6\u5019\u4f1a\u4ee5\u5931\u8d25\u544a\u7ec8\n\u2013 \u72ec\u7acb\u8c03\u7814\u516c\u53f8\u6709\u65f6\u5019\u4e0d\u80fd\u638c\u63e1\u6b63\u786e\u7684NPS\u65b9\u6cd5\u3002\u66f4\u591a\u7684\u65f6\u5019\uff0c\u4ed6\u4eec\u65e0\u6cd5\u83b7\u53d6\u8db3\u591f\u5927\u7684\u6837\u672c\u91cf\u53bb\u652f\u6491\u53ef\u9760\u7684\u5206\u6790\u3002\u5728\u67d0\u4e9b\u6848\u4f8b\u4e2d\uff0c\u4ed6\u4eec\u53ef\u80fd\u5728\u4e0d\u77e5\u4e0d\u89c9\u4e2d\u9020\u6210\u4e86\u6837\u672c\u6216\u88ab\u8bbf\u8005\u504f\u5dee\u3002\u5f53\u7814\u7a76\u7ed3\u679c\u6d89\u53ca\u5230\u4e3a\u516c\u53f8\u5236\u5b9a\u6218\u7565\u91cd\u70b9\u548c\u6295\u8d44\u8ba1\u5212\u63d0\u4f9b\u7ade\u4e89\u529b\u57fa\u51c6\u65f6\uff0c\u7ec6\u8282\u51b3\u5b9a\u6210\u8d25\u3002<\/p>\n\n\n\n<p class=\"has-background has-very-light-gray-background-color\">\u56e0\u6b64\uff0c\u6211\u4eec\u4e0eJ.D. 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style=\"color:#f9f9f9\" class=\"has-text-color\">UXRen<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2><strong>1\u3001\u8c01\u624d\u662f\u771f\u6b63\u7684\u884c\u4e1a\u9886\u5bfc\u8005\uff1f<\/strong><\/h2>\n\n\n\n<p>\u5728\u4e0eJ.D.Power\u548cROI Rocket\u7684\u901a\u529b\u5408\u4f5c\u4e0b\uff0c\u6211\u4eec\u81f3\u4eca\u5df2\u7ecf\u5728\u7f8e\u56fd\u548c\u90e8\u5206\u5176\u4ed6\u56fd\u5bb6\u8c03\u67e5\u7814\u7a76\u4e86\u5341\u51e0\u4e2a\u884c\u4e1a\uff0c\u5305\u62ec\u96f6\u552e\u3001\u94f6\u884c\u3001\u4fdd\u9669\u548c\u901a\u8baf\u3002\u5927\u591a\u6570\u9886\u5bfc\u8005\u516c\u53f8\u90fd\u662f\u5bb6\u55bb\u6237\u6653\u7684\uff0c\u4e5f\u6709\u5c11\u6570\u65b0\u516c\u53f8\u83b7\u5f97\u4e86\u5ba2\u6237\u7684\u5fe0\u8bda\u5ea6\u3002\u7814\u7a76\u5f97\u5230\u4e86\u51e0\u4e2a\u660e\u786e\u7684\u8d8b\u52bf\uff0c\u5982\u4e0b\uff1a<\/p>\n\n\n\n<p>1.1 \u4e9a\u9a6c\u900a\u5728\u96f6\u552e\u884c\u4e1a\u4e2d\u5f97\u5206\u6700\u9ad8\uff0c\u540c\u65f6\u5728\u5bb6\u5c45\u4ea7\u54c1\u4e2d\u83b7\u5f97\u4e86\u6700\u9ad8\u7684NPS\u5206\u6570\uff0c\u5728\u6d88\u8d39\u7535\u5b50\u54c1\u7c7b\u53ca\u8fd0\u52a8\u54c1\u7c7b\u4e5f\u5904\u4e8e\u9886\u5148\u5730\u4f4d\uff08\u5982\u56fe1\u548c2\uff09\u3002\u4e0d\u540c\u7684\u96f6\u552e\u54c1\u7c7b\u5728NPS\u5f97\u5206\u5b58\u5728\u8f83\u5927\u5dee\u5f02 \u2013 \u4ece\u6781\u4f4e\u7684\u8d1f\u5206\u5230\u575a\u5b9e\u7684\u6b63\u5206\u4e0a\u5747\u6709\u5206\u5e03\u3002\u5728\u4e00\u4e9b\u5e02\u573a\u8f83\u5c0f\u7684\u54c1\u7c7b\u4e0a\uff0c\u8b6c\u5982\u513f\u7ae5\u670d\u9970\u3001\u5ba0\u7269\u98df\u54c1\u548c\u5ba0\u7269\u7528\u54c1\u4e0a\uff0c\u6d88\u8d39\u8005\u66f4\u4fe1\u8d56\u5c0f\u578b\u96f6\u552e\u5546\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-01.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-01.gif\" alt=\"\" class=\"wp-image-61293\"\/><\/a><figcaption>\u56fe1\uff1a\u7f8e\u56fd\u96f6\u552e\u4e1aNPS\u57fa\u51c6\u5206\u6570<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-02.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-02.gif\" alt=\"\" class=\"wp-image-61294\"\/><\/a><figcaption>\u56fe2\uff1a\u7f8e\u56fd\u65e5\u7528\u54c1\u96f6\u552e\u5546\u4e1aNPS\u57fa\u51c6\u5206\u6570<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>1.2 \u91d1\u878d\u670d\u52a1\u4e1a\u4ecd\u7136\u662f\u4e00\u4e2a\u591a\u5143\u5316\u7684\u884c\u4e1a\uff0c\u4e00\u4e9b\u516c\u53f8\u53ea\u4e13\u6ce8\u5728\u5c11\u6570\u51e0\u79cd\u670d\u52a1\u3002USAA\u5728\u91d1\u878d\u670d\u52a1\u884c\u4e1a\u593a\u5f97\u4e86\u6700\u9ad8\u7684NPS\u5206\u6570\uff0c\u7d27\u63a5\u7740\u662fFidelity Investments\uff0c\u8fd9\u5bb6\u516c\u53f8\u5728\u7efc\u5408\u6027\u6295\u8d44\u670d\u52a1\u884c\u4e1a\u662f\u9886\u5bfc\u8005\uff08\u5982\u56fe3\u6240\u793a\uff09\u3002\u91d1\u878d\u670d\u52a1\u884c\u4e1a\u7684NPS\u5f97\u5206\u6574\u4f53\u662f\u6b63\u5206\uff0c\u4f46\u7531\u4e8e\u6d88\u8d39\u8005\u5bf9\u62b5\u62bc\u8d37\u6b3e\u670d\u52a1\u7684\u611f\u53d7\u8f83\u4e3a\u5f3a\u70c8\uff0c\u56e0\u800c\u63d0\u4f9b\u62b5\u62bc\u8d37\u6b3e\u7684\u90e8\u5206\u516c\u53f8\u5728\u884c\u4e1a\u5185\u5f97\u5206\u6700\u4f4e\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-03.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-03.gif\" alt=\"\" class=\"wp-image-61295\"\/><\/a><figcaption>\u56fe3\uff1a\u7f8e\u56fd\u94f6\u884c\u4e1aNPS\u57fa\u51c6\u5206\u6570<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>1.3 USAA\u4e3a\u7f8e\u56fd\u519b\u961f\u53ca\u5176\u5bb6\u5c5e\u63d0\u4f9b\u7684\u8d22\u4ea7\u9669\u548c\u610f\u5916\u9669\uff0c\u4f9d\u7136\u662f\u5ba2\u6237\u7684\u6700\u7231\uff08\u5982\u56fe4\u6240\u793a\uff09\u3002State Farm\u5728\u5bff\u9669\u884c\u4e1a\u593a\u5f97\u6700\u9ad8NPS\u5206\u6570\uff0c\u800cKaiser Foundation Health Plan California\u5728\u5065\u5eb7\u9669\u884c\u4e1a\u662f\u9886\u5bfc\u8005\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-04.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-04.gif\" alt=\"\" class=\"wp-image-61296\"\/><\/a><figcaption>\u56fe4\uff1a\u7f8e\u56fd\u5bff\u9669\u3001\u8d22\u4ea7\u4e0e\u610f\u5916\u9669\u3001\u5065\u5eb7\u9669NPS\u57fa\u51c6\u5206\u6570<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>1.4 \u5728\u822a\u65c5\u548c\u4f4f\u5bbf\u4e1a\uff0c\u6d88\u8d39\u8005\u63a8\u8350\u5fe0\u8bda\u5ea6\u8ba1\u5212\u7684\u610f\u613f\u66f4\u9ad8\uff0c\u5c24\u5176\u662fJetBlue\u548cMarriott\u8fd9\u4e24\u5bb6\u7684\u5fe0\u8bda\u5ea6\u8ba1\u5212\uff08\u5982\u56fe5\u6240\u793a\uff09\u3002\u5c3d\u7ba1\u6d88\u8d39\u8005\u666e\u904d\u611f\u89c9\u8d2d\u4e70\u6c7d\u8f66\u7684\u8fc7\u7a0b\u975e\u5e38\u75db\u82e6\uff0c\u4f46\u5bf9\u6c7d\u8f66\u4ea7\u54c1\u7684\u53cd\u9988\u8fd8\u662f\u975e\u5e38\u79ef\u6781\u7684\u3002\u672c\u7530\u548c\u4e30\u7530\u5206\u522b\u5728\u9500\u552e\u4f53\u9a8c\u548c\u6c7d\u8f66\u53ef\u9760\u6027\u65b9\u9762\u5904\u4e8e\u9886\u5148\u5730\u4f4d\uff08\u5982\u56fe6\u6240\u793a\uff09\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-05.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-05.gif\" alt=\"\" class=\"wp-image-61297\"\/><\/a><figcaption>\u56fe5\uff1a\u7f8e\u56fd\u65c5\u6e38\u4e1a\u5fe0\u8bda\u5ea6\u8ba1\u5212NPS\u57fa\u51c6\u5206\u6570<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-06.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-06.gif\" alt=\"\" class=\"wp-image-61298\"\/><\/a><figcaption>\u56fe6\uff1a\u7f8e\u56fd\u6c7d\u8f66\u5236\u9020\u5546NPS\u57fa\u51c6\u5206\u6570 <\/figcaption><\/figure>\n\n\n\n<p>1.5 \u5bb6\u7528\u901a\u8baf\u670d\u52a1\u7684NPS\u5206\u6570\u57280\u5206\u4e0a\u4e0b\uff0cVerizon\u5728\u4e92\u8054\u7f51\u3001\u6709\u7ebf\u7535\u89c6\u548c\u5bb6\u5ead\u7535\u8bdd\u670d\u52a1\u65b9\u9762\u5904\u4e8e\u9886\u5148\u5730\u4f4d\uff08\u5982\u56fe7\u6240\u793a\uff09\u3002Consumer Celluar\u662f\u9884\u4ed8\u8d39\u624b\u673a\u901a\u8baf\u670d\u52a1\u5546\uff0c\u5b83\u5728\u9884\u4ed8\u8d39\u548c\u5408\u540c\u5236\u4e24\u7c7b\u65e0\u7ebf\u901a\u8baf\u5546\u4e2d\u5904\u4e8e\u9886\u5148\u5730\u4f4d\u3002T \u2013 Mobile\u5219\u5728\u9700\u8981\u7b7e\u8ba2\u670d\u52a1\u5408\u540c\u7684\u901a\u8baf\u670d\u52a1\u5546\u4e2d\u83b7\u5f97\u4e86\u6700\u9ad8\u5206\u3002\u63d0\u4f9b\u5bb6\u7528\u548c\u5546\u7528\u7535\u529b\u4ee5\u53ca\u5929\u7136\u6c14\u7684\u7f8e\u56fd\u516c\u5171\u670d\u52a1\u516c\u53f8\u6574\u4f53NPS\u5206\u6570\u4e0d\u523050\u5206\u3002\uff08\u5982\u56fe8\u6240\u793a\uff09<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-07.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-07.gif\" alt=\"\" class=\"wp-image-61299\"\/><\/a><figcaption>\u56fe7\uff1a\u7f8e\u56fd\u5bb6\u7528\u901a\u8baf\u4e1aNPS\u57fa\u51c6\u5206\u6570<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-08.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-08.gif\" alt=\"\" class=\"wp-image-61300\"\/><\/a><figcaption>\u56fe8\uff1a\u7f8e\u56fd\u57fa\u7840\u516c\u5171\u670d\u52a1\u5546NPS\u57fa\u51c6\u5206\u6570<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>1.6 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class=\"has-text-color\">\n\nUXRen\n\n<\/p>\n\n\n\n<h2><strong>2\u3001\u521b\u9020\u63a8\u8350\u8005\u662f\u6709\u4ef7\u503c\u7684<\/strong><\/h2>\n\n\n\n<p>\u66f4\u9ad8\u7684NPS\u5206\u6570\u662f\u5426\u80fd\u521b\u9020\u66f4\u597d\u7684\u8d22\u52a1\u8868\u73b0\uff1f\u56de\u7b54\u5f53\u7136\u662f\u201c\u662f\u201d\u3002\u6211\u4eec\u4e0eROI Rocket\u5728\u96f6\u552e\u9879\u76ee\u4e2d\u91c7\u96c6\u5230\u7684\u6d88\u8d39\u8005\u6570\u636e\u5145\u5206\u663e\u793a\u4e86\u63a8\u8350\u8005\u5bf9\u516c\u53f8\u5229\u6da6\u7684\u8d21\u732e\u3002\u540c\u65f6\uff0c\u6211\u4eec\u4e5f\u53d1\u73b0\u4e86\u96f6\u552e\u4e1a\u7684\u4e00\u4e9b\u5176\u5b83\u6838\u5fc3\u8d8b\u52bf\uff1a<\/p>\n\n\n\n<p>2.1 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\u591a\u6e20\u9053\u9500\u552e \u2013 \u65e2\u63d0\u4f9b\u7f51\u4e0a\u8d2d\u7269\u4f53\u9a8c\u53c8\u63d0\u4f9b\u5230\u5e97\u8d2d\u7269\u4f53\u9a8c\u4ecd\u7136\u662f\u96f6\u552e\u4e1a\u5185\u7684\u4e00\u79cd\u6210\u529f\u7b56\u7565\u3002\u591a\u6e20\u9053\u6d88\u8d39\u8005\uff08\u5373\uff0c\u53c8\u7f51\u8d2d\u53c8\u5230\u5e97\u8d2d\u7269\u7684\u6d88\u8d39\u8005\uff09\u7684\u5e73\u5747\u82b1\u8d39\u662f\u5355\u4e00\u6e20\u9053\u6d88\u8d39\u8005\u76841.8\u500d\u3002\u8fd9\u4e00\u5dee\u8ddd\u5728\u5bb6\u5c45\u7528\u54c1\u548c\u5bb6\u88c5\u7528\u54c1\u4e2d\u6700\u4e3a\u663e\u8457\uff0c\u5728\u8fd9\u4e9b\u54c1\u7c7b\u4e2d\uff0c\u591a\u6e20\u9053\u6d88\u8d39\u8005\u7684\u82b1\u8d39\u662f\u5355\u4e00\u6e20\u9053\u6d88\u8d39\u8005\u76842\u500d\u4ee5\u4e0a\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-11.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-11.gif\" alt=\"\" class=\"wp-image-61304\"\/><\/a><figcaption>\u56fe11\uff1a\u591a\u6e20\u9053\u6d88\u8d39\u8005\u7684\u82b1\u8d39\u662f\u5355\u4e00\u6e20\u9053\u6d88\u8d39\u8005\u76841.8\u500d <\/figcaption><\/figure>\n\n\n\n<p>2.3 \u6fc0\u52b1\u8ba1\u5212\u6210\u529f\u5730\u6253\u5f00\u4e86\u6d88\u8d39\u8005\u7684\u94b1\u5305 \u2013 \u4f1a\u5458\u7684\u82b1\u8d39\u662f\u975e\u4f1a\u5458\u76842.2\u500d\u4ee5\u4e0a\uff08\u5982\u56fe12\u6240\u793a\uff09\u3002\u8fd9\u4e00\u73b0\u8c61\u5728\u5973\u88c5\u3001\u7ae5\u88c5\u548c\u7f8e\u5986\u54c1\u7c7b\u5c24\u4e3a\u663e\u8457\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-12.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-12.gif\" alt=\"\" class=\"wp-image-61303\"\/><\/a><figcaption>\u56fe12\uff1a\u96f6\u552e\u4e1a\u5fe0\u8bda\u5ea6\u8ba1\u5212\u7684\u4f1a\u5458\u7684\u82b1\u8d39\u662f\u975e\u4f1a\u5458\u76842.2\u500d<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>2.4 \u7ecf\u5e38\u9605\u8bfb\u96f6\u552e\u5546\u7535\u5b50\u90ae\u4ef6\u7684\u6d88\u8d39\u8005\u5e73\u5747\u82b1\u8d39\u662f\u90a3\u4e9b\u57fa\u672c\u4e0d\u6253\u5f00\u7535\u5b50\u90ae\u4ef6\u7684\u6d88\u8d39\u8005\u76841.7\u500d\uff0c\u662f\u672a\u8ba2\u9605\u8005\u76842\u500d\uff08\u5982\u56fe13\u6240\u793a\uff09\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-13.gif\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"950\" height=\"615\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/02\/uxrenyi-281-13.gif\" alt=\"\" class=\"wp-image-61305\"\/><\/a><figcaption>\u56fe13\uff1a\u7ecf\u5e38\u9605\u8bfb\u96f6\u552e\u5546\u7535\u5b50\u90ae\u4ef6\u7684\u6d88\u8d39\u8005\u7684\u82b1\u8d39\u662f\u672a\u8ba2\u9605\u8005\u76842\u500d<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n<p><!-- \/wp:paragraph --><\/p>\n<p><!--EndFragment--><\/p>\n<hr \/>\n<h1 style=\"text-align: center;\">\t\t<div class=\"wpulike wpulike-robeen \" ><div class=\"wp_ulike_general_class wp_ulike_is_unliked\"><label><input \ttype=\"checkbox\"\n\t\t\t\t\t\t\tdata-ulike-id=\"61291\"\n\t\t\t\t\t\t\tdata-ulike-nonce=\"805f275ed2\"\n\t\t\t\t\t\t\tdata-ulike-type=\"likeThis\"\n\t\t\t\t\t\t\tdata-ulike-status=\"3\"\n\t\t\t\t\t\t\tclass=\"wp_ulike_btn wp_ulike_put_image\"\n\t\t\t\t\t\t\t \/><svg class=\"heart-svg\" viewBox=\"467 392 58 57\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"Group\" fill=\"none\" fill-rule=\"evenodd\" transform=\"translate(467 392)\"><path d=\"M29.144 20.773c-.063-.13-4.227-8.67-11.44-2.59C7.63 28.795 28.94 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cy=\"6\" r=\"2\" \/><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp5\" opacity=\"0\" transform=\"translate(14 50)\" fill=\"#91D2FA\"><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 12 0)\" cx=\"6\" cy=\"5\" r=\"2\" \/><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp4\" opacity=\"0\" transform=\"translate(35 50)\" fill=\"#F48EA7\"><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 12 0)\" cx=\"6\" cy=\"5\" r=\"2\" \/><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp1\" opacity=\"0\" transform=\"translate(24)\" fill=\"#9FC7FA\"><circle class=\"oval1\" cx=\"2.5\" cy=\"3\" r=\"2\" \/><circle class=\"oval2\" cx=\"7.5\" cy=\"2\" r=\"2\" \/><\/g><\/g><\/svg><span class=\"count-box\">11+<\/span>\t\t\t\t\t<\/label><\/div><\/div>\n\t<\/h1>\n<h4 style=\"text-align: center;\"><span style=\"color: #3366ff;\">\u66f4\u591a\u8bd1\u6587\uff1a<\/span><\/h4>\n<h5 style=\"text-align: center;\"><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=61229\" target=\"_blank\" rel=\"noopener noreferrer\">\u503e\u542c\u7528\u6237\uff0c\u4f46\u4e0d\u8ff7\u4fe1<\/a><\/span><\/h5>\n<h5 style=\"text-align: center;\"><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=61210\" target=\"_blank\" rel=\"noopener noreferrer\">\u5982\u4f55\u5229\u7528Checklist\u63d0\u5347\u7528\u6237\u4f53\u9a8c<\/a><\/span><\/h5>\n<h5 style=\"text-align: center;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=61183\" target=\"_blank\" rel=\"noopener\">\u4e00\u4e2a\u8bbe\u8ba1\u5e08\u5f81\u670d\u6570\u5b66\u7684\u6545\u4e8b<\/a><\/h5>\n<h5 style=\"text-align: center;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=61154\" target=\"_blank\" rel=\"noopener\">\u80af\u5c3c\u8fea\u56fd\u9645\u673a\u573a\u7684\u5bfc\u822a\u8bbe\u8ba1\u6848\u4f8b<\/a><\/h5>\n<h5 style=\"text-align: center;\"><span style=\"color: #666666;\"><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?p=61086\" target=\"_blank\" rel=\"noopener noreferrer\">\u6211\u4eceGoogle\u3001Airbnb\u3001TED\u7b497\u5bb6\u516c\u53f8\u8bbe\u8ba1\u5e08\u90a3\u91cc\u5b66\u5230\u4e86\u4ec0\u4e48?<\/a><\/span><\/h5>\n<h5 style=\"text-align: center;\"><span style=\"color: #666666;\"><strong><a style=\"color: #666666;\" href=\"https:\/\/www.uxren.cn\/?tag=uxrenyi\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u90e8280+\u7bc7\u8bd1\u6587&gt;&gt;<\/a><\/strong><\/span><\/h5>\n<h5 style=\"text-align: center;\"><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\">\u7533\u8bf7\u52a0\u5165UXRen\u7ffb\u8bd1\u7ec4&gt;&gt;<\/a><\/span><\/h5>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" class=\"alignnone wp-image-44581\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2016\/09\/uxren-fanyizu-00.jpg\" alt=\"uxren-fanyizu-00\" width=\"120\" height=\"114\"\/><\/a><\/p>\n<hr \/>\n<p>\u7ffb\u8bd1\uff1a<span style=\"color: #3366ff;\"><strong>faraway &nbsp;&nbsp;<\/strong><\/span>\u5ba1\u6821\uff1a<span style=\"color: #3366ff;\"><strong>\u679c\u5b50\u54e5<\/strong><\/span><\/p>\n<p>\u4f5c\u8005\uff1aRob Markey\uff08\u9886\u5bfc\u4e86\u8d1d\u6069\u5168\u7403\u5ba2\u6237\u6218\u7565\u53ca\u5e02\u573a\u5b9e\u8df5\u9879\u76ee\u3002\u4ed6\u5e38\u9a7b\u7ebd\u7ea6\u529e\u516c\u5ba4\uff0c\u540c\u65f6\u662f\u7545\u9500\u4e66\u300aThe Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World\u300b\u7684\u5408\u8457\u8005\uff09<\/p>\n<p>\u539f\u6587\u6807\u9898\uff1a\u300aNew Bain Certified NPS Benchmarks: Companies Customers Love\u300b<\/p>\n<p>\u539f\u6587\u94fe\u63a5\uff1ahttps:\/\/www.bain.com\/insights\/new-bain-certified-nps-benchmarks-companies-customers-love\/<\/p>\n<p>\u53d1\u5e03\u65e5\u671f\uff1aMay 11, 2018<\/p>\n<p>\u7248\u6743\u58f0\u660e\uff1a<\/p>\n<ul>\n<li>\u672c\u6587\u7248\u6743\u5f52\uff1a<strong><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\">UXRen\u7ffb\u8bd1\u7ec4<\/a><\/span><\/strong> \u6240\u6709\uff1b<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u5fae\u4fe1\u516c\u4f17\u53f7\u8f6c\u8f7d\u8bf4\u660e\uff1a<\/strong><\/span><br \/>1\uff09\u7531\u4e8e\u8fd1\u671f\u5fae\u4fe1\u5ba1\u7406\u4e25\u683c\uff0c\u82e5\u662f\u8be5\u6587\u7ae0\u672a\u5728UXRen\u516c\u4f17\u53f7\u4e0a\u9996\u53d1\uff0c\u8bf7\u4e0d\u8981\u8f6c\u8f7d\uff1b<br \/>2\uff09\u516c\u4f17\u53f7\u8f6c\u8f7d\u65f6\uff0c\u8bf7\u5728\u6587\u7ae0\u5e95\u90e8\u8d34\u4e0aUXRen\u516c\u4f17\u53f7\u4e8c\u7ef4\u7801\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u7f51\u7ad9\u8f6c\u8f7d\u8bf4\u660e\uff1a<\/strong><\/span><br \/>1\uff09\u6587\u7ae0\u6807\u9898\u5fc5\u987b\u4fdd\u7559\u201c<span style=\"color: #3366ff;\"><strong>UXRen\u8bd1<\/strong><\/span>\u201d\u5b57\u6837\uff1b<br \/>2\uff09\u8f6c\u8f7d\u6587\u4e2d\u5fc5\u987b\u4fdd\u7559\uff1a\u201cUXRen\u7ffb\u8bd1\u7ec4\u201d\u3001\u201c\u4f5c\u8005\u201d\u3001\u201c\u8bd1\u8005\u201d\u53ca\u201c\u5ba1\u6821\u8005\u201d\u4fe1\u606f\uff1b<br 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