{"id":65409,"date":"2019-12-10T12:32:31","date_gmt":"2019-12-10T04:32:31","guid":{"rendered":"https:\/\/uxren.cn\/?p=65409"},"modified":"2019-12-31T10:30:34","modified_gmt":"2019-12-31T02:30:34","slug":"bijixotiyanguanlifangchengshi","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=65409","title":{"rendered":"\u3010\u7b14\u8bb0\u3011X+O\u4f53\u9a8c\u7ba1\u7406\u65b9\u7a0b\u5f0f"},"content":{"rendered":"<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-01.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65434 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-01.png\" alt=\"\" width=\"1048\" height=\"594\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-01.png 1048w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-01-300x170.png 300w, 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rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65435 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-02.png\" alt=\"\" width=\"1049\" height=\"592\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-02.png 1049w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-02-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-02-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-02-1024x578.png 1024w\" sizes=\"(max-width: 1049px) 100vw, 1049px\" 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src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-03.png\" alt=\"\" width=\"1049\" height=\"590\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-03.png 1049w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-03-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-03-768x432.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-03-1024x576.png 1024w\" sizes=\"(max-width: 1049px) 100vw, 1049px\" \/><\/a><\/p>\n<p>\u5927\u5bb6\u4f1a\u53d1\u73b0\uff0c\u4f60\u5728\u751f\u6d3b\u4e2d\u4e0d\u65ad\u5730\u88ab\u8fd9\u4e9b\u7ec8\u7aef\u6536\u96c6\u7740\u4f53\u9a8c\u53cd\u9988\u3002\u8fc7\u53bb\u4f01\u4e1a\u5728\u6536\u96c6\u7528\u6237\u53cd\u9988\u6570\u636e\u7684\u65f6\u5019\uff0c\u5e38\u5e38\u78b0\u5230\u4f4e\u9891\u3001\u6ede\u540e\u7684\u95ee\u9898\u3002\u6536\u96c6\u53cd\u9988\u6570\u636e\u8981\u4e48\u662f\u5e74\u5ea6\u603b\u7ed3\u7684\u65f6\u5019\u8981\u53bb\u505a\u4e00\u6b21\u5ba2\u6237\u6ee1\u610f\u5ea6\u8c03\u67e5\uff1b\u8981\u4e48\u5c31\u662f\u5ba2\u8bc9\u4e86\uff0c\u5f97\u505a\u4e2a\u56de\u8bbf\uff1b\u8981\u4e48\u662f\u7ebf\u4e0b\u95e8\u5e97\u505a\u795e\u79d8\u8bbf\u5ba2\u3002\u8fd9\u65b9\u5f0f\u4e0d\u53ef\u80fd\u9ad8\u9891\uff0c\u6837\u672c\u91cf\u4e5f\u5c11\uff0c\u56e0\u4e3a\u53ea\u80fd\u62bd\u6837\uff0c\u4e0d\u53ef\u80fd\u505a\u5927\u91cf\u7684\u6837\u672c\u91cf\u3002\u5bfc\u81f4\u8fc7\u53bb\u5728\u6536\u96c6\u4f53\u9a8c\u6570\u636e\u65f6\uff0c\u6709\u5f88\u5927\u7684\u95ee\u9898\u3002\u9891\u6b21\u4e0d\u9ad8\u3001\u6837\u672c\u91cf\u6709\u504f\u5dee\uff0c\u56e0\u6b64\u5f88\u96be\u4f5c\u4e3a\u4e00\u4e2a\u7ba1\u7406\u5de5\u5177\u3002\u6240\u4ee5\u4f53\u9a8c\u8fd9\u4ef6\u4e8b\u60c5\u4e0a\u5347\u5230\u7ba1\u7406\u7684\u65f6\u5019\uff0c\u6709\u5b83\u7684\u96be\u5ea6\u3002<\/p>\n<p>\u4f46\u73b0\u5728\u4e0d\u4e00\u6837\uff0c\u73b0\u5728\u6211\u4eec\u5728\u4f53\u9a8c\u6570\u636e\u7684\u76d1\u63a7\u548c\u6536\u96c6\u4e0a\uff0c\u5f88\u591a\u4e1c\u897f\u662f\u5373\u65f6\u7684\u3002\u6bd4\u5982\u6253\u5b8c\u4e00\u6b21\u6ef4\u6ef4\uff0c\u4e0d\u80fd\u8bf4\u56de\u590d\u7387\u662f100%\uff0c\u4f46\u57fa\u672c\u4e0a\u662f\u4e00\u4e2a\u5927\u91cf\u7684\u6570\u636e\u7684\u53cd\u9988\u3002\u9664\u4e86\u8fd9\u4e9b\u4e4b\u5916\uff0c\u8fd8\u6709\u793e\u4ea4\u5a92\u4f53\u7684\u76d1\u63a7\uff0c\u4ee5\u53ca\u4e00\u4e9b\u8fd0\u8425\u6570\u636e\uff0c\u4f8b\u5982\u56de\u8d2d\u7387\u3001\u6d3b\u8dc3\u5ea6\uff0c\u8fd9\u4e9b\u6570\u636e\u7684\u76d1\u63a7\u6574\u5408\u8d77\u6765\u3002\u73b0\u5728\u5bf9\u4f53\u9a8c\u7684\u76d1\u63a7\u662f\u5373\u65f6\u7684\u3001\u5168\u91cf\u7684\u3002\u8fd9\u4e5f\u662f\u4e3a\u4ec0\u4e48\u5728\u8fd9\u4e2a\u65f6\u4ee3\u91cc\uff0c\u5bf9\u4f53\u9a8c\u7ba1\u7406\u7684\u53ef\u884c\u6027\u5df2\u7ecf\u8d8a\u6765\u8d8a\u9ad8\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-04.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65437 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-04.png\" alt=\"\" width=\"1048\" height=\"591\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-04.png 1048w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-04-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-04-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-04-1024x577.png 1024w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" \/><\/a><\/p>\n<p>\u6240\u4ee5\u672a\u6765\u7684CEO\u7684\u684c\u4e0a\uff0c\u4ed6\u4f1a\u770b\u8fd9\u4e24\u6837\u4e1c\u897f\u3002O Data\u8fd9\u662f\u4ed6\u672c\u6765\u5c31\u5df2\u7ecf\u5728\u770b\u7684\uff1b\u4ee5\u53caX Data\uff0c\u8fd9\u662f\u51c6\u5907\u8981\u53bb\u5efa\u7acb\u7684\u4e1c\u897f\u3002\u8fd9\u4e5f\u662f\u4e3a\u4ec0\u4e48SAP\u5fb7\u56fd\u7684\u8f6f\u4ef6\u5de8\u4eba\uff0c\u5728\u53bb\u5e74\u5e74\u5e95\u82b1\u4e8680\u4ebf\u7f8e\u91d1\uff0c\u628aQualtrics\u4e70\u4e0b\u6765\u3002SAP\u662f\u5168\u4e16\u754c\u6700\u5927\u7684ERP\u8f6f\u4ef6\u516c\u53f8\uff0c\u4ed6\u62e5\u6709\u6240\u6709\u7684\u8d22\u52a1\u62a5\u8868\uff0cOperation\u7684\u6570\u636e\u3002\u4ed6\u770b\u51c6\u7684\u662f\u672a\u6765\u7684O Data\u3001X Data\u8981\u7ed3\u5408\u8d77\u6765\u624d\u80fd\u521b\u9020\u51fa\u7ba1\u7406\u7684\u4ef7\u503c\uff0c\u6240\u4ee5\u5b83\u624d\u5f00\u59cb\u505a\u8fd9\u4ef6\u4e8b\u60c5\u3002<\/p>\n<p>\u4eca\u5e74\u8fd0\u8425\u5546\u628a\u76f8\u5173\u7684\u4f53\u9a8c\u7ba1\u7406\u4f5c\u4e3a30%\u7684\u8003\u6838\u6307\u6807\u3002\u770b\u4e00\u4e2a\u4f01\u4e1a\u7ecf\u8425\u7684\u597d\u4e0e\u4e0d\u597d\uff0c\u4e0d\u662f\u53ea\u770b\u4f60\u4eca\u5e74\u6709\u591a\u5c11\u4e1a\u52a1\u91cf\uff0c\u4eca\u5e74\u8425\u6536\u989d\u591a\u5c11\uff0c\u800c\u662f\u540c\u65f6\u770b\u5ba2\u6237\u5bf9\u4f60\u7684\u53cd\u9988\uff0c\u4f60\u80fd\u591f\u505a\u5f97\u5982\u4f55\uff0c\u6240\u4ee5\u8fd9\u662fX Data\u8ddfO Data\u7684\u7ed3\u5408\u3002<\/p>\n<p>\u6211\u4eec\u90fd\u77e5\u9053\u8fd9\u4e2a\u662f\u672a\u6765\u7684\u8d8b\u52bf\u3002\u6211\u4eec\u8bf4\u4f53\u9a8c\u7ba1\u7406\u3001\u7528\u6237\u4f53\u9a8c\u3001\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u8fd9\u4e2a\u4e8b\u60c5\u5f88\u91cd\u8981\uff0c\u5927\u5bb6\u4e00\u5b9a\u4e0d\u4f1a\u662f\u7b2c\u4e00\u5929\u542c\u5230\u8fd9\u4e2a\u4e1c\u897f\u3002\u5927\u5bb6\u53ef\u80fd\u4e5f\u542c\u4e8610\u5e74\u4e86\uff0c\u4e3a\u4ec0\u4e48\u4e00\u76f4\u6ca1\u6709\u529e\u6cd5\u4e0a\u5347\u5230\u7ba1\u7406\u5c42\u7684\u7a0b\u5ea6\u3002\u8fd9\u5c31\u662f\u6211\u4eec\u4e00\u76f4\u5728\u505a\u7684\uff0c\u8981\u628a\u7528\u6237\u4f53\u9a8c\u8fd9\u4ef6\u4e8b\u8ddf\u5546\u4e1a\u3001\u7ba1\u7406\u7ed3\u5408\u5728\u4e00\u8d77\u3002\u8fd9\u5176\u4e2d\u5b58\u5728\u51e0\u4e2a\u95ee\u9898\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-05.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65438 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-05.png\" alt=\"\" width=\"1048\" height=\"591\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-05.png 1048w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-05-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-05-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-05-1024x577.png 1024w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" \/><\/a><\/p>\n<ol>\n<li><span style=\"color: #3366ff;\"><strong>\u7b2c\u4e00\u4e2a\u95ee\u9898\uff1a\u6307\u6807\u3002<\/strong><\/span><br \/>\n\u8981\u771f\u6b63\u80fd\u591f\u505a\u5230\u7ba1\u7406\u4e0a\uff0c\u4e00\u5b9a\u8981\u6709\u4e00\u4e2a\u76f8\u5bf9\u5ba2\u89c2\u7684\u6807\u51c6\u3002\u4e3a\u4ec0\u4e48\u8d22\u52a1\u6570\u636e\u53ef\u4ee5\u8bc4\u4f30CEO\u6267\u884c\u5f97\u597d\u4e0e\u4e0d\u597d\uff0c\u6216\u8005\u4f5c\u4e3aKPI\u7684\u6700\u4e3b\u8981\u7684\u6307\u6807\uff0c\u56e0\u4e3a\u5b83\u5ba2\u89c2\u3002\u4f46\u8bb2\u5230\u4f53\u9a8c\u5462\uff1f\u5f20\u4e09\u8bf4\u6211\u89c9\u5f97\u4f53\u9a8c\u597d\uff0c\u54ea\u5929CEO\u5c31\u8bf4\u670b\u53cb\u544a\u8bc9\u6211\u8fd9\u4e1c\u897f\u4e0d\u597d\u7528\uff0c\u8c01\u8bf4\u4e86\u7b97\uff1f\u6709\u6ca1\u6709\u4e00\u4e2a\u76f8\u5bf9\u5ba2\u89c2\u7684\u4f53\u9a8c\u6807\u51c6\u6216\u4f53\u9a8c\u6570\u636e\uff1f\u76ee\u524d\u5927\u90e8\u5206\u516c\u53f8\u6ca1\u6709\uff0c\u6240\u4ee5\u57fa\u672c\u4e0a\u53ea\u6709\u5927\u698210%\u7684\u516c\u53f8\uff0c\u5bf9\u4e8e\u4f53\u9a8c\u8fd9\u4ef6\u4e8b\u60c5\uff0c\u4ed6\u4eec\u6709\u4e00\u4e2a\u76f8\u5bf9\u5ba2\u89c2\u7684\u5171\u8bc6\u3002\u8fd9\u662f\u7b2c1\u4e2a\u95ee\u9898\uff0c\u4f53\u9a8c\u8fd9\u4ef6\u4e8b\u60c5\uff0c\u6ca1\u6709\u5f62\u6210\u4e00\u4e2a\u5ba2\u89c2\u7684\u5171\u8bc6\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u7b2c\u4e8c\u4e2a\u95ee\u9898\u662f\u884c\u52a8\u3002<\/strong><\/span><br \/>\n2\/3\u7684\u516c\u53f8\u6709\u4e0d\u65ad\u7684\u6536\u96c6\u5ba2\u6237\u53cd\u9988\u3002\u4f46\u662f\uff0c\u8fd92\/3\u91cc\u9762\u53ea\u67091\/4\u7684\u516c\u53f8\u4f1a\u628a\u8fd9\u4e2a\u4e1c\u897f\u7cfb\u7edf\u6027\u7684\u8ddf\u884c\u4e3a\u7ed3\u5408\u5728\u4e00\u8d77\u3002\u6709\u591a\u5c11\u4eba\u505a\u5b8c\u4e00\u4e2a\u7528\u6237\u7814\u7a76\u4e4b\u540e\uff0c\u90a3\u4e2a\u4e1c\u897f\u5c31\u662f\u4e00\u4e2a\u62a5\u544a\uff0c\u62a5\u544a\u5b8c\u4e4b\u540e\uff0c\u76f8\u5173\u90e8\u95e8\u8be5\u505a\u4ec0\u4e48\u8fd8\u662f\u505a\u4ec0\u4e48\uff0c\u7528\u6237\u7814\u7a76\u5c31\u53d8\u6210\u4e00\u4e2a\u5de5\u4f5c\u3001\u4e00\u4e2a\u8fd0\u52a8\u5c31\u7ed3\u675f\u4e86\uff0c\u6709\u6ca1\u6709\u5f62\u6210\u4e00\u4e2a\u884c\u52a8\u3002<\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u7b2c\u4e09\u4e2a\u95ee\u9898\u662f\u7ba1\u7406\u3002<\/strong><\/span><br 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-06.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65439 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-06.png\" alt=\"\" width=\"1049\" height=\"590\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-06.png 1049w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-06-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-06-768x432.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-06-1024x576.png 1024w\" sizes=\"(max-width: 1049px) 100vw, 1049px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-07.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65440 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-07.png\" alt=\"\" width=\"1051\" height=\"594\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-07.png 1051w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-07-300x170.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-07-768x434.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-07-1024x579.png 1024w\" sizes=\"(max-width: 1051px) 100vw, 1051px\" \/><\/a><\/p>\n<p>\u9996\u5148\u8bb2\u5317\u6781\u661f\u6307\u6807\u3002\u4f53\u9a8c\u7ba1\u7406\u53d8\u9769\u5f88\u91cd\u8981\u7684\u662f\u600e\u4e48\u5efa\u7acb\u4e00\u4e2a\u516c\u53f8\u5185\u90e8\u7684\u5171\u540c\u8bed\u8a00\uff0c\u56e0\u4e3a\u4f53\u9a8c\u5f88\u96be\u5efa\u7acb\u4e00\u4e2a\u5171\u540c\u8bed\u8a00\u3002\u5efa\u7acb\u5317\u6781\u661f\u6307\u6807\u7684\u8fc7\u7a0b\u5c31\u662f\u8981\u53bb\u601d\u8003\u600e\u4e48\u6837\u628a\u8fd9\u6837\u7684\u5171\u540c\u8bed\u8a00\u5efa\u7acb\u8d77\u6765\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-08.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65441 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-08.png\" alt=\"\" width=\"1047\" height=\"591\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-08.png 1047w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-08-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-08-768x434.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-08-1024x578.png 1024w\" sizes=\"(max-width: 1047px) 100vw, 1047px\" \/><\/a><\/p>\n<p>NPS\u5f88\u7ea2\uff0c\u5927\u5bb6\u73b0\u5728\u90fd\u5728\u8bb2NPS\uff0cNPS\u53ef\u4ee5\u4f5c\u4e3a\u5317\u6781\u661f\u6307\u6807\u7684\u4e00\u79cd\u65b9\u5f0f\uff0c\u4f46\u4e0d\u662f\u552f\u4e00\u65b9\u5f0f\u3002\u4e3a\u4ec0\u4e48NPS\u6bd4\u8f83\u5e7f\u6cdb\u5730\u88ab\u5927\u5bb6\u63a5\u53d7\u3002\u51e0\u4e2a\u539f\u56e0\uff0c\u7b2c\u4e00\u4e2a\u539f\u56e0\uff1a\u597d\u61c2\u3002NPS\u89e3\u91ca\u8d77\u6765\u5f88\u7b80\u5355\uff0c\u75280~10\u5206\u6765\u8868\u8fbe\u4f60\u613f\u4e0d\u613f\u610f\u63a8\u8350\u8fd9\u4e2a\u4ea7\u54c1\u6216\u670d\u52a1\u7ed9\u5176\u4ed6\u4eba\uff1f 9\u520610\u5206\u4ee3\u8868\u4f60\u613f\u610f\u63a8\u8350\uff1b7\u52068\u5206\u4ee3\u8868\u6ca1\u4ec0\u4e48\u611f\u89c9\uff1b6\u5206\u4ee5\u4e0b\u4ee3\u8868\u6211\u89c9\u5f97\u8fd9\u6b21\u7684\u4f53\u9a8c\u5f88\u4e0d\u597d\uff0c\u6211\u4e0d\u613f\u610f\u63a8\u8350\u3002\u6240\u4ee5\u5b83\u7684\u4f18\u52bf\u662f\u5bb9\u6613\u6c9f\u901a\uff0c\u5927\u5bb6\u90fd\u542c\u5f97\u61c2\u8fd9\u4e2a\u95ee\u9898\u3002<\/p>\n<p>\u7b2c\u4e8c\u4e2a\u539f\u56e0\uff0c\u56e0\u4e3aNPS\u7684\u6307\u6807\u57282003\u5e74\u5c31\u88ab\u63d0\u51fa\u6765\u4e86\uff0c\u6240\u4ee5\u4ed6\u7ecf\u8fc7\u5c06\u8fd120\u5e74\u7684\u9a8c\u8bc1\uff0c\u8ddf\u5546\u4e1a\u7ed3\u679c\u662f\u6709\u5f3a\u76f8\u5173\u6027\u7684\u3002NPS\u9ad8\u7684\u4f01\u4e1a\uff0c\u57fa\u672c\u4e0a\u5728\u5546\u4e1a\u8868\u73b0\u4e0a\u5c31\u597d\u3002\u8fd9\u662f\u5c31\u662fX Data\u548cO Data\u4e4b\u95f4\u662f\u6709\u5f3a\u7684\u76f8\u5173\u6027\u7684\u3002\u6240\u4ee5\u5728\u5efa\u7acb\u4f01\u4e1a\u5185\u90e8\u5171\u540c\u7684\u8bed\u8a00\u548c\u6807\u51c6\u7684\u65f6\u5019\uff0c\u5927\u90e8\u5206\u7684\u4f01\u4e1a\u4f1a\u5148\u4ee5NPS\u4f5c\u4e3a\u5207\u5165\u70b9\uff0c\u662f\u56e0\u4e3a\u5b83\u76f8\u5bf9\u6765\u8bb2\u597d\u6c9f\u901a\u3002<\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u5b83\u662f\u4e0d\u662f\u6700\u5b8c\u7f8e\u7684\u6307\u6807\uff1f\u4e0d\u662f\uff0c\u56e0\u4e3aNPS\u6709\u5f88\u591a\u7684\u6280\u672f\u4e0a\u7684\u95ee\u9898\u662f\u9700\u8981\u89e3\u51b3\u7684\u3002\u5b83\u4e0d\u5b8c\u7f8e\uff0c\u4f46\u662f\u5b83\u662f\u4e00\u4e2a\u597d\u7684\u6c9f\u901a\u5de5\u5177\u3002<\/strong><\/span><\/p>\n<p>\u76ee\u524d\u6765\u8bb2\uff0c\u5047\u5982\u8981\u5efa\u7acb\u4e00\u4e2a\u5927\u5bb6\u5171\u8bc6\u7684\u4f53\u9a8c\u6307\u6807\uff0c\u6211\u4eec\u5e38\u5e38\u4f1a\u7528NPS\u4f5c\u4e3a\u4e00\u5f00\u59cb\u7684\u51fa\u53d1\u70b9\u3002\u4e0d\u540c\u7684\u516c\u53f8\u6162\u6162\u4f1a\u7814\u53d1\u51fa\u4e0d\u4e00\u6837\u7684\u505a\u6cd5\uff0c\u6bd4\u5982\u7f8e\u6d32\u6709\u5bb6\u5927\u94f6\u884c\u53ebTT BANK\uff0c\u5e94\u8be5\u662f\u5168\u7f8e\u7684\u524d\u5341\u5927\u94f6\u884c\u3002\u4ed6\u7684\u4f53\u9a8c\u6307\u6807\u53ebCWI\uff0c\u4e5f\u5c31\u662f customer wow index\u3002\u5bf9\u4e8e\u7f8e\u56fd\u4eba\uff0cwow\u5c31\u4ee3\u8868\u5f88\u60ca\u559c\uff0c\u4ee3\u8868\u597d\u7684\u610f\u601d\u3002\u6240\u4ee5\u4ed6\u7528customer wow index\u6765\u4ee3\u66ff\u4f53\u9a8c\u6307\u6807\u3002\u53e6\u5916\uff0c\u6211\u542c\u8fc7\u7f8e\u56fd\u4e00\u4e2a\u4e13\u95e8\u505a\u4f53\u9a8c\u7684\u975e\u5e38\u5927\u7684\u4f53\u9a8c\u54a8\u8be2\u673a\u6784\uff0c\u4ed6\u4eec\u5efa\u7acb\u4e00\u4e2a\u6307\u6807\u53ebCXI\u2014\u2014customer experience index\u3002<\/p>\n<p><span style=\"color: #3366ff;\"><strong>NPS\u4e0d\u662f\u552f\u4e00\u7684\u5317\u6781\u661f\u6307\u6807\uff0c\u6bcf\u5bb6\u4f01\u4e1a\u90fd\u53ef\u4ee5\u6839\u636e\u4f01\u4e1a\u7684\u7279\u6027\u5efa\u7acb\u5b83\u6307\u6807\uff0c\u4f46\u662f\u6709\u4e00\u4ef6\u4e8b\u60c5\u5f88\u91cd\u8981\uff0c\u5c31\u662f\u8ba9\u4f53\u9a8c\u6548\u679c\u5bb9\u6613\u6c9f\u901a\u3001\u597d\u8861\u91cf\uff0c\u800c\u4e14\u76f8\u5bf9\u5ba2\u89c2\uff0c\u8fd9\u4e2a\u662f\u5efa\u7acb\u6307\u6807\u7684\u76ee\u7684\u3002<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-09.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65410 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-09.png\" alt=\"\" width=\"1049\" height=\"589\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-09.png 1049w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-09-300x168.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-09-768x431.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-09-1024x575.png 1024w\" sizes=\"(max-width: 1049px) 100vw, 1049px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-10.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65411 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-10.png\" alt=\"\" width=\"1048\" height=\"589\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-10.png 1048w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-10-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-10-768x432.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-10-1024x576.png 1024w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" 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alt=\"\" width=\"1049\" height=\"590\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-12.png 1049w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-12-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-12-768x432.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-12-1024x576.png 1024w\" sizes=\"(max-width: 1049px) 100vw, 1049px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-13.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65414 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-13.png\" alt=\"\" width=\"1052\" height=\"593\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-13.png 1052w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-13-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-13-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-13-1024x577.png 1024w\" sizes=\"(max-width: 1052px) 100vw, 1052px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-14.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65415 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-14.png\" alt=\"\" width=\"1053\" height=\"591\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-14.png 1053w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-14-300x168.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-14-768x431.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-14-1024x575.png 1024w\" sizes=\"(max-width: 1053px) 100vw, 1053px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-15.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65416 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-15.png\" alt=\"\" width=\"1047\" height=\"592\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-15.png 1047w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-15-300x170.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-15-768x434.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-15-1024x579.png 1024w\" sizes=\"(max-width: 1047px) 100vw, 1047px\" 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style=\"color: #3366ff;\"><strong>\u5728\u5efa\u7acbNPS\u4f53\u7cfb\u65f6\uff0c\u5fc5\u987b\u8981\u5efa\u7acb\u4e00\u4e2a\u5ba2\u89c2\u79d1\u5b66\u3001\u53ef\u8861\u91cf\u7684\u6307\u6807\u3002\u62bd\u4ec0\u4e48\u6837\u7684\u6570\u636e\u3001\u9488\u5bf9\u4ec0\u4e48\u6837\u7684\u76ee\u6807\u3001\u7528\u6237\u5efa\u7acb\u53ca\u8d44\u6599\u4f53\u7cfb\u5f88\u91cd\u8981\u3002<\/strong><\/span><\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-16.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65417 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-16.png\" alt=\"\" width=\"1048\" height=\"591\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-16.png 1048w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-16-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-16-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-16-1024x577.png 1024w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-17.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65418 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-17.png\" alt=\"\" width=\"1047\" height=\"590\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-17.png 1047w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-17-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-17-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-17-1024x577.png 1024w\" sizes=\"(max-width: 1047px) 100vw, 1047px\" \/><\/a><\/p>\n<p>\u4ee5\u4e0a\u662f\u5148\u628a\u5317\u6781\u661f\u6307\u6807\u4f53\u7cfb\u5efa\u7acb\u8d77\u6765\uff0c\u7136\u540e\u5230\u7b2c\u4e8c\u5c42\u2014\u2014\u5982\u4f55\u628a\u8fd9\u4e9b\u4e1c\u897f\u843d\u5728\u6211\u4eec\u5b9e\u9645\u7684\u6267\u884c\u5185\u5bb9\u5f53\u4e2d\u3002\u7ec6\u5316\u5206\u6790\u4e1a\u52a1\u4e2d\u4e0d\u540c\u4f53\u9a8c\u73af\u8282\u7684\u9a71\u52a8\u56e0\u5b50\u5230\u5e95\u6709\u4ec0\u4e48\u6837\u7684\u5c5e\u6027\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-18.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65419 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-18.png\" alt=\"\" width=\"1050\" height=\"592\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-18.png 1050w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-18-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-18-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-18-1024x577.png 1024w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" 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size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-20.png\" alt=\"\" width=\"1048\" height=\"591\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-20.png 1048w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-20-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-20-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-20-1024x577.png 1024w\" sizes=\"(max-width: 1048px) 100vw, 1048px\" 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width=\"1049\" height=\"592\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-21.png 1049w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-21-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-21-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-21-1024x578.png 1024w\" sizes=\"(max-width: 1049px) 100vw, 1049px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-27.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65428 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-27.png\" alt=\"\" width=\"1051\" height=\"594\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-27.png 1051w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-27-300x170.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-27-768x434.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-27-1024x579.png 1024w\" sizes=\"(max-width: 1051px) 100vw, 1051px\" 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-28.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65429 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-28.png\" alt=\"\" width=\"1051\" height=\"592\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-28.png 1051w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-28-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-28-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-28-1024x577.png 1024w\" sizes=\"(max-width: 1051px) 100vw, 1051px\" \/><\/a> <a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-29.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65430 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-29.png\" alt=\"\" width=\"1049\" height=\"591\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-29.png 1049w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-29-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-29-768x433.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-29-1024x577.png 1024w\" sizes=\"(max-width: 1049px) 100vw, 1049px\" 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1024w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/><\/a><\/p>\n<p>\u8fd9\u4ef6\u4e8b\u60c5\u7ee7\u7eed\u53d1\u5c55\u521b\u9020\u7684\u6548\u679c\u662f\u4ec0\u4e48\uff1f\u6211\u4e3e\u4e24\u4e2a\u5b9e\u9645\u7684\u4f8b\u5b50\u3002\u4e00\u4e2a\u662f\uff0c\u5728\u5927\u5bb6\u751f\u65e5\u7684\u65f6\u5019\uff0c\u5404\u4e2a\u516c\u53f8\u4f1a\u53d1\u4e00\u4e9b\u4f1a\u5458\u901a\u77e5\uff0c\u67d0\u67d0\u67d0\u751f\u65e5\u5feb\u4e50\u5bf9\u5427\uff1f\u5728\u65e5\u672c\u8f66\u9669\u662f\u8fd9\u6837\u2014\u2014\u572818\u300119\u5c81\u7684\u65f6\u5019\uff0c 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href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-31.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-65432 size-full\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-31.png\" alt=\"\" width=\"1050\" height=\"593\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-31.png 1050w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-31-300x169.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-31-768x434.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2019\/12\/biji-uxren-20191130-caesar-31-1024x578.png 1024w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" 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