{"id":67264,"date":"2020-04-24T17:29:27","date_gmt":"2020-04-24T09:29:27","guid":{"rendered":"https:\/\/uxren.cn\/?p=67264"},"modified":"2022-04-08T09:02:56","modified_gmt":"2022-04-08T09:02:56","slug":"jiezhunpshuoqushangyejiazhide34gechenggonganli","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=67264","title":{"rendered":"\u501f\u52a9NPS\u83b7\u53d6\u5546\u4e1a\u6210\u529f\u768434\u4e2a\u6848\u4f8b"},"content":{"rendered":"<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-00.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67281\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-00.jpg\" alt=\"\" width=\"1000\" height=\"666\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-00.jpg 650w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-00-300x200.jpg 300w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u7ffb\u8bd1\uff1a\u5927\u997c\u00a0 \u5ba1\u6821\uff1aFay\u00a0 |\u00a0 \u00a0<a href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener\"><strong>UXRen\u7ffb\u8bd1\u7ec4<\/strong><\/a>\u00a0#337\u8bd1\u6587<br \/>\n\u4f5c\u8005\uff1aAdam Ramshaw<\/p>\n<p><span style=\"color: #999999;\">\u6458\u8981\uff1a\u672c\u6587\u4f5c\u8005Adam\u4e00\u76f4\u81f4\u529b\u4e8e\u5e2e\u52a9\u4f01\u4e1a\u63d0\u5347NPS\u503c\u548c\u6539\u8fdb\u5ba2\u6237\u53cd\u9988\u7cfb\u7edf\uff0c\u81f3\u4eca\u5df2\u8d85\u8fc715\u5e74\u3002\u4ed6\u4ee5\u6d88\u706d\u65e0\u6548\u7684\u6d41\u7a0b\u548c\u7cdf\u7cd5\u7684\u8c03\u67e5\u4e3a\u5df1\u4efb\u3002\u7136\u800c\uff0c\u8981\u8ba9\u5fc3\u5b58\u7591\u60d1\u7684\u9ad8\u5c42\u8ba4\u53efNPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u4f53\u7cfb\uff08Net Promoter Score methodology\uff09\u7684\u4ef7\u503c\uff0c\u6709\u65f6\u4e0d\u662f\u4e00\u4ef6\u5bb9\u6613\u7684\u4e8b\uff0c\u7279\u522b\u662f\u5f53\u4f60\u5c1d\u8bd5\u5728\u4f01\u4e1a\u8fd8\u672a\u5b9e\u65bdNPS\u65f6\u8bc1\u660e\u5176\u4ef7\u503c\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>\u6211\u80fd\u60f3\u5230\u7684\u8bc1\u660eNPS\u4ef7\u503c\u7684\u4e00\u79cd\u65b9\u6cd5\uff1a\u7528\u5916\u90e8\u7684\u6210\u529f\u6848\u4f8b\u6765\u5c55\u793a\u5176\u4ed6\u516c\u53f8\u662f\u600e\u6837\u505a\u7684\uff0c\u7136\u800c\u8fd9\u4e9b\u6210\u529f\u6848\u4f8b\u5e76\u4e0d\u597d\u627e\u3002\u4e3a\u4e86\u89e3\u51b3\u8fd9\u4e2a\u96be\u9898\uff0c\u6211\u51b3\u5b9a\u5efa\u4e00\u4e2a\u6e05\u5355\uff0c\u5217\u51fa\u5df2\u516c\u5f00\u53d1\u8868\u7684NPS\u6210\u529f\u6848\u4f8b\u53ca\u76f8\u5173\u8d44\u6599\uff0c\u8fd9\u7bc7\u535a\u6587\u4f1a\u4e0d\u5b9a\u671f\u66f4\u65b0\u6211\u6536\u96c6\u5230\u7684\u65b0\u8d44\u6599\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>1\u3001SaaStr\u5e74\u4f1a\uff1a\u63d0\u5347NPS\u4e4b\u540e\u95e8\u7968\u9500\u91cf\u7ffb\u500d<\/strong><\/span><\/h2>\n<p>SaaStr\u662f\u5168\u7403\u5f71\u54cd\u529b\u6700\u5e7f\u7684\u9762\u5411SaaS\u4f01\u4e1a\u521b\u59cb\u4eba\u3001\u9ad8\u7ba1\u548c\u4f01\u4e1a\u5bb6\u7684\u4ea4\u6d41\u793e\u533a\u3002\u52302019\u5e74\uff0c SaaStr\u5e74\u4f1a\u7684NPS\u503c\u6bd42018\u5e74\u63d0\u534730\u4e2a\u70b9\uff0c\u968f\u5373\u4e3e\u529e\u8005\u8fce\u67652020\u5e74\u4f1a\u9884\u552e\u95e8\u7968\u9500\u91cf\u9661\u589e\u3002<\/p>\n<p>\u7136\u800c\u5c06NPS\u63d0\u534730\u4e2a\u70b9\u771f\u7684\u6709\u7528\u5417\uff1f\u65e9\u5148\u7684\u4e8b\u5b9e\u5373\u94c1\u8bc1\u2014\u2014\u6709\u7528\uff0c\u56e0\u4e3a\u6211\u4eec\u7684\u95e8\u7968\u5e74\u9500\u91cf\u540c\u6bd4\u589e\u957f\u4e86204%\u3002\u5bf9\u4e8eSaaStr\u800c\u8a00\uff0cNPS\u63d0\u5347\u5c31\u610f\u5473\u7740\u95e8\u7968\u9500\u552e\u91cf\u7ffb\u500d\u3002<\/p>\n<p>\u6848\u4f8b\u6765\u6e90\uff1a<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/www.saastr.com\/at-saastr-our-nps-doubled-then-so-did-our-ticket-sales\/\" target=\"_blank\" rel=\"noopener\">At SaaStr, Our NPS Doubled. Then, So Did Our Ticket Sales.<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>2\u3001Forrester\u7684\u603b\u4f53\u7ecf\u6d4e\u5f71\u54cd&#x2122;\uff08TEI\uff09\u7814\u7a76<\/strong><\/span><\/h2>\n<p>Forrester\u516c\u53f8\u5728\u6700\u8fd1\u7684\u4e00\u9879\u7814\u7a76\u4e2d\u8bc4\u4f30\u4e86\u91c7\u7528NPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u7cfb\u7edf\u5bf9\u5404\u7c7b\u4f01\u4e1a\u5e26\u6765\u7684\u8d22\u52a1\u5f71\u54cd\uff0c\u7814\u7a76\u7ed3\u679c\u5982\u4e0b\u56fe\u3002\u9700\u8981\u6ce8\u610f\u7684\u662f\uff0c\u56fe\u4e2d\u5177\u4f53\u6536\u5165\u91d1\u989d\u4ec5\u4f5c\u8d8b\u52bf\u8303\u56f4\u53c2\u8003\uff0c\u4e0d\u5177\u6709\u5b9e\u9645\u610f\u4e49\u3002\u56e0\u4e3a\u4f01\u4e1a\u89c4\u6a21\u4e0d\u540c\uff0cNPS\u7cfb\u7edf\u5bf9\u5176\u8d22\u52a1\u6536\u5165\u7684\u63d0\u5347\u4ea6\u6709\u9ad8\u4f4e\u4e4b\u5206\u3002\u5173\u952e\u8fd8\u9700\u8ba4\u8bc6\u5230\uff0c\u4ef7\u503c\u589e\u957f\u9700\u7531\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u8fd0\u8425\u6548\u7387\u7684\u5171\u540c\u63d0\u5347\u5e26\u6765\u3002\u8fd9\u4e00\u70b9\u4e5f\u7b26\u5408\u6211\u4eec\u7684\u7ecf\u9a8c\uff1a\u8fd0\u8425\u6548\u7387\u5177\u6709\u4e0e\u5ba2\u6237\u5fe0\u8bda\u5ea6\u540c\u7b49\u7684\u5546\u4e1a\u4ef7\u503c\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-01.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67267 size-full\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-01.png\" alt=\"\" width=\"644\" height=\"501\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-01.png 644w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-01-300x233.png 300w\" sizes=\"(max-width: 644px) 100vw, 644px\" \/><\/a><\/p>\n<p><span style=\"color: #333333;\">\u6848\u4f8b\u6765\u6e90\uff1a\uff08Forrester\u603b\u4f53\u7ecf\u6d4e\u5f71\u54cd\u7814\u7a76\uff1aMedallia Experience Cloud\u7684\u603b\u4f53\u7ecf\u6d4e\u5f71\u54cd\uff09<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>3\u3001\u8d1d\u6069\u516c\u53f8\uff08Bain&amp;Company\uff09<\/strong><\/span><\/h2>\n<p>\u8d1d\u6069\u516c\u53f8\u662f\u4e00\u5bb6\u5168\u7403\u9886\u5148\u7684\u7ba1\u7406\u54a8\u8be2\u516c\u53f8\uff0c\u4e13\u4e3a\u5927\u578b\u4f01\u4e1a\u7684\u9ad8\u7ba1\u63d0\u4f9b\u5173\u952e\u51b3\u7b56\u65b9\u9762\u7684\u5efa\u8bae\u3002\u8d1d\u6069\u89c2\u5bdf\u4e86\u5176\u4f01\u4e1a\u5ba2\u6237\u7684NPS\u8868\u73b0\uff0c\u53d1\u73b0\u5728\u96f6\u552e\u4e1a\uff0c\u63a8\u8350\u8005\u7684\u82b1\u8d39\u662f\u8d2c\u635f\u8005\u76843.5\u500d\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-02.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67268 size-full\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-02.png\" alt=\"\" width=\"974\" height=\"627\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-02.png 974w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-02-300x193.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-02-768x494.png 768w\" sizes=\"(max-width: 974px) 100vw, 974px\" \/><\/a><\/p>\n<p><span style=\"color: #999999;\"><em>\u8d1d\u6069\u4ece\u5ba2\u6237\u7684NPS\u6210\u529f\u6848\u4f8b\u4e2d\u5f97\u5230\u7684\u53d1\u73b0<\/em><\/span><\/p>\n<p>\u6839\u636e\u8d1d\u6069\u516c\u53f8\u7684\u7814\u7a76\uff0c\u96f6\u552e\u884c\u4e1a\u4e2d\u63a8\u8350\u8005\u7684\u82b1\u8d39\u5e73\u5747\u6bd4\u8d2c\u635f\u8005\u9ad8\u51fa3.5\u500d\uff01<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>4\u3001\u9ea6\u683c\u7406\u7535\u4fe1\u96c6\u56e2\uff08Macquarie Telecom Group\uff09<\/strong><\/span><\/h2>\n<p>\u9ea6\u683c\u7406\u7535\u4fe1\u96c6\u56e2\u662f\u4e00\u5bb6\u603b\u90e8\u4f4d\u4e8e\u6fb3\u5927\u5229\u4e9a\u7684\u6570\u636e\u4e2d\u5fc3\u3001\u4e91\u3001\u7f51\u7edc\u5b89\u5168\u670d\u52a1\u5546\u53ca\u7535\u4fe1\u8fd0\u8425\u5546\uff0c\u5176\u4e3b\u8981\u5ba2\u6237\u5305\u62ec\u5927\u4e2d\u578b\u4f01\u4e1a\u548c\u653f\u5e9c\u3002\u9ea6\u683c\u7406\u53d1\u73b0\u63d0\u9ad8NPS\u5f97\u5206\u540e\uff0c\u5ba2\u6237\u7559\u5b58\u7387\u548c\u4ea4\u53c9\u9500\u552e\u989d\uff08\u6216\u53eb\u505a\u8ffd\u52a0\u9500\u552e\u989d\uff09\u90fd\u968f\u4e4b\u4e0a\u5347\uff0c\u5e76\u4e14\u9500\u552e\u56de\u6b3e\u5929\u6570\u7f29\u77ed\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-03.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67269\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-03.png\" alt=\"\" width=\"1000\" height=\"751\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-03.png 1306w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-03-300x225.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-03-768x577.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-03-1024x769.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p><span style=\"color: #999999;\"><span style=\"color: #333333;\">\uff08\u8bd1\u8005\u6ce8\uff1a\u56fe\u4e2d\u7684DSO(Days sales outstanding)\u7ffb\u8bd1\u4e3a\u5e94\u6536\u8d26\u6b3e\u5468\u8f6c\u5929\u6570\uff0c\u662f\u6307\u516c\u53f8\u5728\u9500\u552e\u5b8c\u6210\u540e\u6536\u53d6\u8d27\u6b3e\u7684\u5e73\u5747\u5929\u6570\uff09<\/span><\/span><\/p>\n<p><span style=\"color: #999999;\"><span style=\"color: #333333;\">\u6848\u4f8b\u6765\u6e90\uff1a<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/macquarietelecomgroup.com\/wp-content\/uploads\/2016\/11\/Macquarie-Telecom-Group-AGM-Presentation-November-2016.pdf\" target=\"_blank\" rel=\"noopener\">2016\u5e74\u5ea6\u5927\u4f1a<\/a><\/span><\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>5\u3001TemkinGroup\u7684\u7814\u7a76\u7ed3\u679c<\/strong><\/span><\/h2>\n<p>Temkin Group\u7684\u4e00\u9879\u7814\u7a76\u8868\u660e\uff1a<\/p>\n<p>\u5ba2\u6237\u7684NPS\u6253\u5206\u8d8a\u9ad8\uff0c\u5176\u8d8a\u53ef\u80fd\u5728\u8fd9\u5bb6\u516c\u53f8\u6709\u66f4\u591a\u6d88\u8d39\uff08\u76f8\u5173\u7cfb\u6570\u4e3a0.81)\u3002\u4e0e\u8d2c\u635f\u8005\u76f8\u6bd4\uff1a\u2026\u2026<\/p>\n<ul>\n<li>\u63a8\u8350\u8005\u7684\u590d\u8d2d\u7387\u662f\u8d2c\u635f\u8005\u76845\u500d\u3002<\/li>\n<li>\u63a8\u8350\u8005\u5bf9\u516c\u53f8\u884c\u4e3a\u7684\u5bb9\u9519\u5ea6\u662f\u8d2c\u635f\u8005\u76847\u500d\u3002<\/li>\n<li>\u63a8\u8350\u8005\u8d2d\u4e70\u516c\u53f8\u65b0\u54c1\u7684\u53ef\u80fd\u6027\u662f\u8d2c\u635f\u8005\u7684\u8fd19\u500d\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>6\u3001\u5546\u4e1a\u7535\u4fe1\u8fd0\u8425\u5546\u501f\u52a9NPS\u7cfb\u7edf\u63d0\u9ad8\u8ba2\u5355\u91cf<\/strong><\/span><\/h2>\n<p>\u5546\u4e1a\u7535\u4fe1\u8fd0\u8425\u5546\u501f\u52a9NPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u65b9\u6cd5\u5c06\u8ba2\u5355\u91cf\u63d0\u9ad8\u4e86150%\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>7\u3001IT\u4f9b\u5e94\u5546\u901a\u8fc7NPS\u53d1\u73b0\u65b0\u9500\u8def<\/strong><\/span><\/h2>\n<p>IT\u4ea7\u54c1\u4f9b\u5e94\u5546\u91c7\u7528NPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u6d41\u7a0b\u540e\uff0c\u4ece39%\u7684\u5ba2\u6237\u8ddf\u8fdb\u4f1a\u8bae\uff08follow-up meetings\uff09\u4e2d\u53d1\u6398\u4e86\u65b0\u5546\u673a\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>8\u3001IT\u5382\u5546\u5229\u6da6\u589e\u957f\u7387\u7ffb\u500d<\/strong><\/span><\/h2>\n<p>IT\u5382\u5546\u5728\u90e8\u5206\u4e1a\u52a1\u7ebf\u91c7\u7528NPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u6d41\u7a0b\u540e\uff0c\u8fd9\u4e9b\u4e1a\u52a1\u7ebf\u7684\u5229\u6da6\u589e\u957f\u7387\u7ffb\u4e86\u4e00\u500d\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>9\u3001Forrester\u53d1\u73b0\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u80fd\u63a8\u52a8\u6536\u5165\u589e\u957f<\/strong><\/span><\/h2>\n<p>\u6839\u636eForrester\u7684\u7814\u7a76\uff0c\u5ba2\u6237\u4f53\u9a8c\u4f1a\u5f71\u54cd\u51c0\u5229\u6da6\uff08bottom line\uff09\uff1a\u5bf9\u4e00\u5bb6\u5e02\u503c100\u4ebf\u7f8e\u5143\u7684\u516c\u53f8\u6765\u8bf4\uff0c\u9002\u5ea6\u63d0\u5347\u5ba2\u6237\u4f53\u9a8c\u4f1a\u5e26\u6765\u53ef\u89c2\u7684\u5e74\u6536\u5165\u589e\u957f\uff0c\u5ba2\u6237\u4f53\u9a8c\u63d0\u5347\u5219\uff1a<\/p>\n<ul>\n<li>\u9500\u91cf\u63d0\u9ad8\u503c\uff1a6400\u4e07\u7f8e\u5143<\/li>\n<li>\u5ba2\u6237\u6d41\u5931\u7387\u964d\u4f4e\u503c\uff1a1.16\u4ebf\u7f8e\u5143<\/li>\n<li>\u53e3\u53e3\u76f8\u4f20\u7684\u54c1\u724c\u4f20\u64ad\u503c\uff1a1.03\u4ebf\u7f8e\u5143<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>10\u3001Global Communications Business\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u540e\u9500\u552e\u989d\u589e\u52a0\u4e8613%<\/strong><\/span><\/h2>\n<p>Global Communications Business\u53d1\u73b0\u5ba2\u6237\u5e0c\u671b\u6539\u5584\u8ba2\u5355\u5904\u7406\u6d41\u7a0b\u4f53\u9a8c\uff0c\u4e88\u4ee5\u4f18\u5316\u540e\uff0c\u4e0d\u4ec5\u5ba2\u6237\u5fe0\u8bda\u5ea6\u63d0\u9ad8\u4e86\uff0c\u5229\u6da6\u7387\u4e5f\u589e\u957f\u4e86\u3002\u8fd9\u4e00\u5c0f\u5c0f\u4e3e\u52a8\u80fd\u4e3a\u4e00\u4e2a\u4ee5\u5f80\u589e\u957f\u7387\u4ec5\u4e3a\u4e2a\u4f4d\u6570\u7684\u4e1a\u52a1\u63d0\u534713%\u7684\u9500\u552e\u989d\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>11\u3001B2B\u4f01\u4e1a\u7684\u5ba2\u6237\u5fe0\u8bda\u5ea6\u7ffb\u500d<\/strong><\/span><\/h2>\n<p>\u67d0\u5bb6\u5168\u7403\u9886\u5148\u7684B2B\u5e73\u53f0\u7684\u9ad8\u7ba1\u5c42\u3001\u4e2d\u5c42\u7ba1\u7406\u3001\u9500\u552e\u4e3b\u7ba1\u5bf9\u5b63\u5ea6\u9500\u552e\u989d\u53ca\u8425\u9500\u8ba1\u5212\u8fdb\u884c\u590d\u76d8\u65f6\u53d1\u73b0\uff0c\u4ed6\u4eec\u5c06\u4e00\u4e2a\u6210\u719f\u5e02\u573a\u7684\u5ba2\u6237\u5fe0\u8bda\u5ea6\u63d0\u9ad8\u4e00\u500d\u540e\uff0c\u5728\u8be5\u5e02\u573a\u7684\u9500\u552e\u989d\u7ffb\u4e86\u4e24\u756a\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>12\u3001\u5168\u7403\u5316\u8bbe\u5907\u516c\u53f8\u7684\u5ba2\u6237\u7559\u5b58\u7387\u63d0\u9ad8\u4e8646%<\/strong><\/span><\/h2>\n<p>\u6839\u636eForrester\u7684\u6570\u636e\uff0c\u4e00\u5bb6\u5168\u7403\u5316\u8bbe\u5907\u516c\u53f8\u501f\u52a9NPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u6d41\u7a0b\uff0c\u5c06\u5ba2\u6237\u7559\u5b58\u7387\u63d0\u9ad8\u4e8646%\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>13\u3001Cablecom\u53d1\u73b0\u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c\u4e0eNPS\u503c\u76f8\u5173<\/strong><\/span><\/h2>\n<p>\u4ee5\u4e0b\u662f\u5ba2\u6237\u751f\u547d\u5468\u671f\u4ef7\u503c\uff08Customer Lifetime Value, CLV\uff09\u4e0eNPS\u7684\u5173\u7cfb\u56fe\u3002\u4ed4\u7ec6\u89c2\u5bdf\u56fe\u4f1a\u53d1\u73b0\uff0c\u5728CLV\u9ad8\u4ef7\u503c\u7ec4\uff0c\u63a8\u8350\u8005\uff08\u62539\u5206\u621610\u5206\u7684\u5ba2\u6237\uff09\u5360\u6bd4\u8fbe40%\uff0c\u800c\u8d2c\u635f\u8005\uff08\u62530-6\u5206\u7684\u5ba2\u6237\uff09\u4ec5\u536024%\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-04.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67270\" src=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-04.png\" alt=\"\" width=\"1000\" height=\"725\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-04.png 1072w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-04-300x217.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-04-768x557.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-04-1024x742.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>14\u3001A&amp;E Television\u7684\u6848\u4f8b\u8868\u660eNPS\u503c\u4e0e\u6536\u89c6\u7387\u6709\u5f3a\u76f8\u5173<\/strong><\/span><\/h2>\n<p>\u4e0b\u65b9\u56fe\u8868\u5c55\u793a\u4e86\u00a0A&amp;E \u516c\u53f8\u4e2d\u7535\u89c6\u8282\u76ee\u7684\u6536\u89c6\u7387\u4e0eNPS\u503c\u6709\u5f3a\u76f8\u5173\u5173\u7cfb\u3002NPS\u5206\u503c\u9ad8\u5219\u6536\u89c6\u7387\u9ad8\uff0c\u53cd\u4e4b\u4ea6\u7136\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-05.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67271\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-05.png\" alt=\"\" width=\"1000\" height=\"769\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-05.png 918w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-05-300x231.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-05-768x591.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>15\u3001\u5927\u578b\u7535\u4fe1\u516c\u53f8\u5c06NPS\u503c\u4e0e\u5ba2\u6237\u6d41\u5931\u7387\u6302\u94a9<\/strong><\/span><\/h2>\n<p>\u4e00\u5bb6\u5927\u578b\u7535\u4fe1\u516c\u53f8\u5c06NPS\u5206\u503c\u63d0\u9ad8\u4e8625%\uff0c\u8fd9\u4e00\u4e3e\u63aa\u5e26\u6765\u660e\u663e\u7684\u56de\u62a5\uff1a\u65b0\u5ba2\u6d41\u5931\u7387\u964d\u4f4e\u4e863%\u3001\u9996\u6b21\u547c\u53eb\u89e3\u51b3\u7387\uff08first call resolution\uff09\u63d0\u9ad8\u4e865%\u3002<\/p>\n<p><span style=\"color: #999999;\">\uff08\u8bd1\u8005\u6ce8\uff1a\u9996\u6b21\u547c\u53eb\u89e3\u51b3\u7387\uff08FCR\uff0cFirst Call Resolution\uff09\u662f\u547c\u5165\u670d\u52a1\u578b\u547c\u53eb\u4e2d\u5fc3\u7684\u4e00\u9879\u6838\u5fc3\u80fd\u529b\u6307\u6807\uff0c\u76f4\u63a5\u5f71\u54cd\u7740\u5ba2\u6237\u4f53\u9a8c\u548c\u547c\u53eb\u4e2d\u5fc3\u7684\u8d44\u6e90\u5229\u7528\u6548\u7387\u3002\uff09<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>16\u3001Optus\u7535\u4fe1\u901a\u8fc7NPS\u4f53\u7cfb\u6539\u5584\u5ba2\u6237\u4f53\u9a8c\u4ee5\u964d\u4f4e\u5ba2\u6237\u6d41\u5931\u7387<\/strong><\/span><\/h2>\n<p>\u6fb3\u6d32\u7535\u4fe1\u5de8\u5934Optus\u7684\u9996\u5e2d\u6267\u884c\u5b98Kevin Russell\u8868\u793a\uff0c\u516c\u53f8\u4ee5\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u7684\u4e3e\u63aa\u83b7\u5f97\u4e86\u6210\u6548\uff0c\u572819\u5e74\u7b2c\u56db\u5b63\u5ea6\uff0c\u7528\u6237\u610f\u89c1\u8c03\u67e5\u5458\u6536\u5230\u7684\u65b0\u6295\u8bc9\u4ef6\u6570\u91cf\u4e0b\u964d\u4e8650%\uff0c\u5e76\u4e14\u516c\u53f8\u7684NPS\u5f97\u5206\u4e0a\u5347\u4e866\u4e2a\u70b9\u3002<\/p>\n<p>\u5728Optus\u53d1\u5e03\u7684\u53e6\u4e00\u4efd\u58f0\u660e\u4e2d\uff0c\u8be5\u516c\u53f8\u79f0\u201c\u4eca\u5e74Optus\u5c06\u5ba2\u6237\u4f53\u9a8c\u57fa\u51c6\u63d0\u9ad8\u5230NPS\u5f97\u5206\u503c\u57287-8\u533a\u95f4\uff0c\u8fd9\u4e00\u53d8\u5316\u662f\u8fd1\u51e0\u5e74\u6765\u7684\u9996\u6b21\u3002\u8fd9\u4e9b\u5ba2\u6237\u4f53\u9a8c\u7684\u6539\u5584\u6548\u679c\u76f4\u63a5\u53cd\u6620\u5728\u79fb\u52a8\u7aef\u540e\u4ed8\u914d\u5957\uff08postpaid\uff09\u4e1a\u52a1\u7684\u96f6\u552e\u5ba2\u6237\u6d41\u5931\u7387\u964d\u4f4e\u4e861.4%\u3002\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>17\u3001\u5fb7\u56fd\u5b89\u8054\u4fdd\u9669\u96c6\u56e2\uff08Allianz\uff09\u7684\u6848\u4f8b\u8868\u660e\u9ad8NPS\u5f97\u5206\u610f\u5473\u7740\u9ad8\u6536\u5165\u589e\u957f<\/strong><\/span><\/h2>\n<p>\u4e0b\u56fe\u5c55\u793a\u4e86\u5b89\u8054\u4fdd\u9669\u96c6\u56e2\u4e2d\uff0c NPS\u9ad8\u7684\u8fd0\u8425\u5355\u5143\uff08operating units\uff09\u6bd4NPS\u4f4e\u7684\u8fd0\u8425\u5355\u5143\u6709\u66f4\u9ad8\u7684\u590d\u5408\u5e74\u589e\u957f\u7387\uff08compound annual growth rate, CAGR)\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-06.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67272\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-06.png\" alt=\"\" width=\"1000\" height=\"747\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-06.png 956w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-06-300x224.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-06-768x574.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>18\u3001\u96f6\u552e\u5546\u5c06NPS\u5f97\u5206\u4e0e\u95e8\u5e97\u9500\u552e\u989d\u6302\u94a9<\/strong><\/span><\/h2>\n<p>\u4e0b\u65b9\u56fe\u8868\u8868\u660e\uff0cNPS\u9ad8\u5206\u95e8\u5e97\u7684\u5ba2\u5355\u5546\u54c1\u7387\u6bd4NPS\u5f97\u5206\u4f4e\u7684\u95e8\u5e97\u9ad820%\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-07.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67273\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-07.png\" alt=\"\" width=\"1000\" height=\"752\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-07.png 947w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-07-300x226.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-07-768x577.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>19\u3001\u745e\u58eb\u518d\u4fdd\u9669\u516c\u53f8\uff08Swiss Re\uff09\u53d1\u73b0NPS\u63a8\u8350\u8005\u7684\u6d88\u8d39\u989d\u66f4\u9ad8<\/strong><\/span><\/h2>\n<p>\u745e\u58eb\u518d\u4fdd\u9669\u516c\u53f8\u53d1\u73b0NPS\u5f97\u5206\u4e0e\u957f\u671f\u5229\u7387\u5145\u8db3\u5ea6\uff08Long-Term Rate Adequacy\uff09\u4e4b\u95f4\u6709\u660e\u786e\u5173\u8054\u3002\u9ad8\u5206\u63a8\u8350\u8005\uff08100\u5206\u6863\uff09\u7684\u6295\u4fdd\u989d\u6bd4\u88ab\u52a8\u8005\uff080\u5206\u6863\uff09\u591a5%\uff0c\u6bd4\u4f4e\u5206\u8d2c\u635f\u8005\uff08-100\u5206\u6863\uff09\u591a10%\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-08.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67274\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-08.png\" alt=\"\" width=\"1000\" height=\"769\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-08.png 929w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-08-300x231.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-08-768x590.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>20\u3001eBay\u516c\u53f8\u5c06NPS\u4e0e\u8425\u4e1a\u6536\u5165\u76f8\u6302\u94a9<\/strong><\/span><\/h2>\n<p>\u5982\u4e0b\u56fe\u6240\u793a\uff0ceBay\u8425\u4e1a\u6536\u5165\u524d\u516d\u7684\u5e02\u573a\u4e2d\uff0c\u63a8\u8350\u8005\u7684\u6708\u5747\u7d2f\u8ba1\u5546\u54c1\u8d2d\u4e70\u603b\u989d\uff08GMB\uff0c\u6309\u8425\u4e1a\u6536\u5165\u989d\u8ba1\u7b97\uff09\u59cb\u7ec8\u9ad8\u4e8e\u8d2c\u635f\u8005\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-09.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67275\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-09.png\" alt=\"\" width=\"1000\" height=\"771\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-09.png 1008w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-09-300x231.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-09-768x592.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>21\u3001\u4e39\u9ea6\u9a6c\u58eb\u57fa\u96c6\u56e2\uff08Maersk\uff09\u628a\u822a\u8fd0\u91cf\u589e\u957f\u5f52\u529f\u4e8eNPS\u63d0\u5347<\/strong><\/span><\/h2>\n<p>Maersk\u53d1\u73b0NPS\u5f97\u5206\u6bcf\u63d0\u9ad84\u4e2a\u70b9\uff0c\u5ba2\u6237\u5c06\u589e\u52a01%\u7684\u989d\u5916\u822a\u8fd0\u9700\u6c42\u3002\u5c40\u90e8\u5730\u533a\u7684NPS\u8868\u73b0\u80fd\u901a\u8fc7\u57f9\u8bad\u6765\u63d0\u9ad8\uff0c\u5728Maersk\uff0c\u5730\u65b9\u5206\u652f\u673a\u6784\u53ef\u4ee5\u9009\u62e9\u5728\u5f53\u5730\u5efa\u7acb\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u90e8\u3002\u9009\u62e9\u5efa\u7acb\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u90e8\u768455\u4e2a\u5730\u65b9\u5206\u652f\u673a\u6784\u83b7\u5f97\u4e86\u4e3a\u671f\u4e09\u5929\u7684\u5ba2\u6237\u4f53\u9a8c\u63d0\u5347\u65b9\u6cd5\u57f9\u8bad\u8bfe\u7a0b\u3002\u968f\u540e\uff0cMaersk\u5bf9\u6bd4\u4e86\u5df2\u5efa\u7acb\u5ba2\u6237\u4f53\u9a8c\u90e8\u548c\u672a\u5efa\u7684\u5730\u65b9\u5206\u652f\u673a\u6784\u7684NPS\u8868\u73b0\uff0c\u53d1\u73b0\u524d\u8005\u6bd4\u540e\u8005\u7684NPS\u5f97\u5206\u9ad810\u4e2a\u70b9\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>22\u3001\u6fb3\u6d32\u5065\u5eb7\u4fdd\u9669\u670d\u52a1\u5546nib\u5c06NPS\u503c\u4e0e\u5ba2\u6237\u6d41\u5931\u7387\u76f8\u5173\u8054<\/strong><\/span><\/h2>\n<p>nib\u5065\u5eb7\u57fa\u91d1\u662f\u6fb3\u5927\u5229\u4e9a\u9886\u5148\u4e14\u53d1\u5c55\u6700\u5feb\u7684\u5065\u5eb7\u57fa\u91d1\u4e4b\u4e00\uff0c\u5728\u5176\u516c\u53f8\u5185\uff0cNPS\u8d2c\u635f\u8005\u6d41\u5931\u7684\u98ce\u9669\u662f\u63a8\u8350\u8005\u76841.5\u500d\uff0c\u4e14\u63a8\u8350\u8005\u5360\u6bd4\u6bcf\u589e\u52a01\u4e2a\u70b9\uff0c\u5ba2\u6237\u7ec8\u6b62\u5408\u540c\u7684\u98ce\u9669\u5c31\u964d\u4f4e7.8%\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>23\u3001\u8de8\u884c\u4e1aNPS\u8868\u73b0\u4e0e\u5229\u6da6\u589e\u957f\u7387\u7684\u5173\u8054<\/strong><\/span><\/h2>\n<p>\u591a\u4efd\u6570\u636e\u663e\u793aNPS\u4e0e\u8425\u4e1a\u6536\u5165\u590d\u5408\u5e74\u589e\u957f\u7387\uff08CAGR\uff09\u662f\u76f8\u5173\u8054\u7684\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>24\u3001\u7f8e\u56fd\u8fd0\u901a\u516c\u53f8\uff08American Express\uff09\u5c06\u80a1\u4e1c\u4ef7\u503c\u4e0eNPS\u76f8\u5173\u8054<\/strong><\/span><\/h2>\n<p>Amex\u8868\u793a\uff1a<\/p>\n<blockquote><p><strong>\u6211\u4eec\u4e00\u76f4\u5728\u8ffd\u8e2aNPS\u548c\u80a1\u4e1c\u4ef7\u503c\u7684\u5173\u8054\u3002\u5bf9American Express\u6301\u79ef\u6781\u6001\u5ea6\u7684\u63a8\u8350\u8005\u7684\u6d88\u8d39\u989d\u6bd4\u5176\u4ed6\u5ba2\u6237\u9ad8\u51fa10%-15%\uff0c\u5e76\u4e14\u7559\u5b58\u7387\u6bd4\u5176\u4ed6\u5ba2\u6237\u9ad8\u51fa4-5\u500d\uff0c\u8fd9\u4e9b\u90fd\u80fd\u591f\u63d0\u5347\u80a1\u4e1c\u4ef7\u503c\u3002\u4e8b\u5b9e\u4e0a\uff0c\u6211\u4eec\u63d0\u4f9b\u670d\u52a1\u6240\u8d39\u8fd0\u8425\u6210\u672c\u5df2\u7ecf\u6709\u6240\u4e0b\u964d\uff0c\u56e0\u4e3a\u6211\u4eec\u51cf\u5c11\u4e86\u76f8\u51b2\u7a81\u6216\u9519\u8bef\u7684\u6d41\u7a0b\u8282\u70b9\uff0c\u670d\u52a1\u6d41\u7a0b\u6548\u7387\u66f4\u9ad8\u3002<\/strong><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>25\u3001\u79d1\u6280\u516c\u53f8\u7684NPS\u4e0e\u8d2d\u4e70\u52a8\u529b\uff08purchasing momentum\uff09\u76f8\u5173\u8054<\/strong><\/span><\/h2>\n<p>\u79d1\u6280\u516c\u53f8\u7684NPS\u4e0e\u5176\u5e02\u573a\u4efd\u989d\u52a8\u91cf\uff08market share momentum\uff09\u5173\u8054\u5bc6\u5207\u3002\u5bf9\u6b64\uff0cTemkin Group\u8fd1\u6765\u5f00\u5c55\u7684\u4e00\u9879\u7814\u7a76\u8bba\u8bc1\u4e86\u4ee5\u4e0a\u8bf4\u6cd5\uff0c\u8be5\u7814\u7a76\u5411800\u4f4d\u6765\u81ea\u5927\u516c\u53f8\u7684IT\u4e13\u5bb6\uff0c\u4e86\u89e3\u4e00\u7cfb\u5217\u95ee\u9898\uff0c\u5305\u62ec\uff1a\u4f60\u6240\u5728\u7684\u516c\u53f82012\u5e74\u7684\u91c7\u8d2d\u9884\u7b97\u6709\u591a\u5c11\uff0c\u8fd9\u4e00\u6570\u5b57\u4e0e2011\u5e74\u76f8\u6bd4\u6709\u4ec0\u4e48\u53d8\u5316\uff0c\u4ee5\u53ca\u4f9b\u5e94\u5546\u62a5\u4ef7\u5982\u4f55\u3002Temkin group\u5c06\u8fd9\u4e9b\u6570\u636e\u6620\u5c04\u5230NPS\u503c\u5206\u5e03\u4e0a\uff0c\u7ed3\u679c\u5982\u4e0b\u56fe\u6240\u793a\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-10.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67276\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-10.png\" alt=\"\" width=\"1000\" height=\"913\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-10.png 1125w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-10-300x274.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-10-768x701.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-10-1024x935.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u6848\u4f8b\u6765\u6e90\uff1a<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/experiencematters.wordpress.com\/2012\/05\/14\/net-promoter-score-and-market-share-for-60-tech-vendors\/\" target=\"_blank\" rel=\"noopener\">Net Promoter Score and Market Share For 60 Tech\u00a0Vendors<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>26\u3001\u6cd5\u56fdOrange\u7535\u4fe1\u516c\u53f8\u5c06\u5ba2\u6237\u6d41\u5931\u7387\u4e0eNPS\u76f8\u5173\u8054<\/strong><\/span><\/h2>\n<p>\u6cd5\u56fdOrange\u516c\u53f8\u53d1\u73b0NPS\u4e0e\u5ba2\u6237\u7684\u6d41\u5931\u503e\u5411\u9ad8\u5ea6\u76f8\u5173\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-11.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67277\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-11.png\" alt=\"\" width=\"1000\" height=\"577\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-11.png 1270w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-11-300x173.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-11-768x443.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-11-1024x591.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u6848\u4f8b\u6765\u6e90\uff1a<a href=\"http:\/\/www.netpromoter.com\/netpromoter_community\/docs\/DOC-1027\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">Orange France \u2013 Using NPS as a Lever for Organizational Change<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>27\u3001\u7f8e\u56fd\u524d\u8fdb\u4fdd\u9669\u516c\u53f8\uff08Progressive Insurance\uff09\u5c06\u5ba2\u6237\u7559\u5b58\u7387\u4e0eNPS\u76f8\u5173\u8054<\/strong><\/span><\/h2>\n<p>\u524d\u8fdb\u4fdd\u9669\u516c\u53f8\u53d1\u73b0NPS\u548c\u4fdd\u9669\u5ba2\u6237\u7559\u5b58\u7387\u6709\u663e\u8457\u76f8\u5173\u3002<\/p>\n<blockquote><p><strong>\u4e0b\u65b9\u7559\u5b58\u7387\u4e0eNPS\u5206\u5e03\u56fe\u4e2d\u6709\u4e09\u4e2a\u5173\u952e\u70b9\uff1a\u5176\u4e00\uff0c\u4fdd\u9669\u5408\u540c\u5468\u671f\uff08policy life expectancy\uff09\u4e0eNPS\u503c\u5448\u7ebf\u6027\u76f8\u5173\u5173\u7cfb\uff0c\u6240\u4ee5\u5f53\u6211\u4eec\u8017\u8d39\u5927\u91cf\u6210\u672c\u53bb\u76d1\u6d4b\u3001\u8bc4\u4f30NPS\u503c\u8d8b\u52bf\u3001\u6309\u5206\u503c\u533a\u95f4\u91c7\u53d6\u63d0\u5347\u63aa\u65bd\u65f6\uff0c\u6211\u4eec\u5b9e\u9645\u4e0a\u5c31\u662f\u5728\u4e3a\u5ef6\u957f\u4fdd\u9669\u5408\u540c\u5468\u671f\u4f5c\u6295\u8d44\u3002<\/strong><\/p><\/blockquote>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-12.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67278\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-12.png\" alt=\"\" width=\"1000\" height=\"483\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-12.png 1583w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-12-300x145.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-12-768x371.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-12-1024x494.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u6848\u4f8b\u6765\u6e90\uff1a<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/phx.corporate-ir.net\/External.File?item=UGFyZW50SUQ9MTQzMjcyfENoaWxkSUQ9LTF8VHlwZT0z&amp;t=1\" target=\"_blank\" rel=\"noopener\">The Progressive Corporation Investor Relations Meeting<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>28\u3001\u5916\u5305\u516c\u53f8\u5c06\u9500\u91cf\u548c\u6536\u5165\u4e0eNPS\u76f8\u5173\u8054<\/strong><\/span><\/h2>\n<p>Teletech\u516c\u53f8\uff08\u5168\u7403\u547c\u53eb\u4e2d\u5fc3\u5916\u5305\u8fd0\u8425\u5546\uff09\u7684\u62a5\u9053\u79f0\uff0c\u5f53\u516c\u53f8\u5b9e\u65bdNPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u6d41\u7a0b\u4e4b\u540e\uff1a<\/p>\n<blockquote><p><strong>NPS\u5f97\u5206\u63d0\u9ad8\u4e8620%\u2026<\/strong><\/p>\n<p><strong>\u6b64\u5916\uff0c\u4e1a\u52a1\u9500\u91cf\u548c\u8425\u4e1a\u6536\u5165\u53d6\u5f97\u4e86\u663e\u8457\u589e\u957f\uff0c\u4e0d\u4ec5\u804a\u5929\u9500\u552e\u7684\u8f6c\u5316\u7387\u63d0\u9ad8\u4e8662%\uff0c\u800c\u4e14\u6765\u81ea\u804a\u5929\u4e92\u52a8\u4e1a\u52a1\u7684\u8425\u4e1a\u6536\u5165\u589e\u957f\u4e8651%\u3002<\/strong><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>29\u3001\u8d1d\u6069\u516c\u53f8\uff08Bain\uff09\u8ba1\u7b97\u4e86\u591a\u4e2a\u884c\u4e1a\u4e2d\u63a8\u8350\u8005\u7684\u589e\u91cf\u4ef7\u503c<\/strong><\/span><\/h2>\n<p>\u8d1d\u60692013\u5e74\u7684\u8fd9\u4efd\u6570\u636e\u8868\u660e\uff0c\u5728\u591a\u4e2a\u884c\u4e1a\u4e2d\uff0c\u63a8\u8350\u8005\u6bd4\u8d2c\u635f\u8005\u5177\u6709\u66f4\u9ad8\u7684\u589e\u91cf\u4ef7\u503c\u3002\u5728\u4e0b\u56fe\u4e2d\u4f60\u53ef\u4ee5\u770b\u5230\uff0c\u5728\u4e00\u4e9b\u884c\u4e1a\u4e2d\u5ba2\u6237\u7684\u589e\u91cf\u4ef7\u503c\u9ad8\u8fbe4\u500d\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-13.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67279\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-13.png\" alt=\"\" width=\"1000\" height=\"545\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-13.png 1272w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-13-300x163.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-13-768x418.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-13-1024x558.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>30\u3001\u7535\u4fe1\u516c\u53f8 iiNet\u5c06NPS\u4e0e\u51c0\u5229\u6da6\u76f4\u63a5\u6302\u94a9<\/strong><\/span><\/h2>\n<p>iiNet\u516c\u53f8\u7684CEO Michael Malone\u5728\u4e00\u6b21\u91c7\u8bbf\u4e2d\u8868\u793a\uff0c\u516c\u53f8\u7684NPS\u503c\u6bcf\u589e\u957f\u4e00\u4e2a\u70b9\uff0c\u76f8\u5f53\u4e8e\u7a0e\u540e\u5229\u6da6\u589e\u52a0160\u4e07\u7f8e\u5143\u3002\u4ed6\u4e5f\u8868\u793a\uff0ciiNet\u7684\u5ba2\u670d\u56e2\u961f\u662f\u516c\u53f8\u7684\u201c\u82f1\u96c4\u201d\uff0c\u5e76\u79f0\u5ba2\u6237\u6d41\u5931\u7387\u6bcf\u964d\u4f4e0.1%\u4f1a\u5e26\u6765\u9500\u552e\u989d20%\u7684\u63d0\u5347\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>31\u3001\u559c\u529b\u5564\u9152\u516c\u53f8\uff08Heineken\uff09\u5c06\u8425\u4e1a\u6536\u5165\u4e0eNPS\u503c\u6302\u94a9<\/strong><\/span><\/h2>\n<p>\u63d0\u9ad8\u7528\u6237\u6ee1\u610f\u5ea6\u6709\u4ec0\u4e48\u4e1a\u52a1\u4ef7\u503c\uff1f\u2014\u2014\u63a8\u8350\u8005\u7684\u6d88\u8d39\u989d\u662f\u8d2c\u635f\u8005\u76842.5\u500d\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-14.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67280\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-14.png\" alt=\"\" width=\"1000\" height=\"747\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-14.png 1304w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-14-300x224.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-14-768x574.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-14-1024x765.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u6848\u4f8b\u6765\u6e90\uff1a<span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"http:\/\/www.syngro.com\/knowledgebase\/publications\/case-studies\/heineken-case-study\/\" target=\"_blank\" rel=\"noopener\">http:\/\/www.syngro.com\/knowledgebase\/publications\/case-studies\/heineken-case-study\/<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>32\u3001\u65af\u9053\u62c9\u00b7\u6069\u7d22\u96c6\u56e2\uff08Stora Enso\uff09 (\u7eb8\u6d46\u4e0e\u6210\u54c1\u7eb8\u5236\u9020\u5546, B2B\u5e73\u53f0)<\/strong><\/span><\/h2>\n<p>\u516c\u53f8\u81f4\u529b\u4e8e\u8f6c\u5316\u8d2c\u635f\u8005\u3002Stora Enso\u5c0677%\u7684\u8d2c\u635f\u8005\u8f6c\u5316\u4e3a\u88ab\u52a8\u8005\u548c\u63a8\u8350\u8005\uff0c\u968f\u540e\u5bf9\u540c\u7ec4\u5ba2\u6237\u8fdb\u884c\u76f4\u63a5\u5bf9\u6bd4\uff0c\u53d1\u73b0\u8fd9\u4e9b\u201c\u8f6c\u5316\u8005\u201d\u7684\u8d2d\u4e70\u884c\u4e3a\u53d1\u751f\u4e86\u53d8\u5316\uff1a<\/p>\n<ul>\n<li>\u4f9d\u7136\u5c5e\u4e8e\u8d2c\u635f\u8005\u7684\u5ba2\u6237\u2014\u2014\u4eba\u5747\u6d88\u8d39\u989d\u8dcc\u4e8636%<\/li>\n<li>\u8f6c\u5316\u4e3a\u88ab\u52a8\u8005\u7684\u5ba2\u6237\u2014\u2014\u4eba\u5747\u6d88\u8d39\u989d\u6da8\u4e8616%<\/li>\n<li>\u8f6c\u5316\u4e3a\u63a8\u8350\u8005\u7684\u5ba2\u6237\u2014\u2014\u4eba\u5747\u6d88\u8d39\u989d\u6da8\u4e8625%<\/li>\n<\/ul>\n<p>\u6848\u4f8b\u6765\u6e90\uff1aSyngro<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>33\u3001\u82f1\u56fd\u5929\u7136\u6c14\u516c\u53f8\uff08British Gas\uff09\u7684NPS\u201c\u7ffb\u8eab\u4ed7\u201d<\/strong><\/span><\/h2>\n<p>\u82f1\u56fd\u5929\u7136\u6c14\u516c\u53f8\u7684NPS\u9879\u76ee\u5e26\u6765\u4e86\u53ef\u89c2\u7684\u56de\u62a5\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-15.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-67266\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-15.png\" alt=\"\" width=\"1000\" height=\"1112\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-15.png 981w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-15-270x300.png 270w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-15-768x854.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/04\/uxrenyi-337-15-921x1024.png 921w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u6848\u4f8b\u6765\u6e90\uff1a<a href=\"http:\/\/www.europeanbusinessreview.com\/?p=2737\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">http:\/\/www.europeanbusinessreview.com\/?p=2737<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>34\u3001 \u8d5b\u95e8\u94c1\u514b\uff08Symantec\uff09\u516c\u53f8\u501f\u52a9NPS\u65b9\u6cd5\u964d\u4f4e\u8425\u4e1a\u6210\u672c<\/strong><\/span><\/h2>\n<p>Symantec\u516c\u53f8\u5728\u65d7\u4e0b\u54c1\u724cNorton\u7684\u4ea7\u54c1\u7814\u53d1\u90e8\u548c\u8425\u9500\u90e8\u95e8\u5b9e\u65bd\u4e86NPS\u5ba2\u6237\u4f53\u9a8c\u7ba1\u7406\u65b9\u6cd5\u3002\u5728\u5b9e\u65bdNPS\u8fc7\u7a0b\u4e2d\uff0cNorton\u4ea7\u54c1\u7684NPS\u503c\u5f97\u5230\u5927\u5e45\u63d0\u9ad8\uff0c\u5e76\u4e14\u83b7\u5f97\u8bf8\u591a\u6536\u76ca\uff0c\u4f8b\u5982\uff1a<\/p>\n<ul>\n<li>\u5ba2\u670d\u7535\u8bdd\u63a5\u5f85\u65f6\u95f4\u51cf\u5c11\u4e8610%-12%\uff0c\u9500\u552e\u4ee3\u7406\u5546\u73b0\u5728\u80fd\u540c\u65f6\u63a5\u5f85\u5e73\u57471.6\u4e2a\u5ba2\u6237<\/li>\n<li>\u51cf\u5c11\u7684\u8fd0\u8425\u652f\u6301\u6210\u672c\u88ab\u6295\u5165\u5230\u5ba2\u6237\u4f53\u9a8c\u9879\u76ee\u4e2d\uff0c\u76f8\u5f53\u4e8e\u603b\u4f53\u9884\u7b97\u4e0d\u53d8<\/li>\n<\/ul>\n<p>\u6848\u4f8b\u6765\u6e90\uff1a<a href=\"http:\/\/cdn2.hubspot.net\/hub\/268441\/file-206196991-pdf\/Case_Studies_(PDFs)\/CS-Symantec.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\">Satmetrix\u6848\u4f8b\u7814\u7a76<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><em><span style=\"color: #999999;\">\u539f\u6587\u6765\u6e90\uff1ahttps:\/\/www.genroe.com\/blog\/net-promoter-score-success-stories-and-case-studies\/984<\/span><\/em><br \/>\n<em><span style=\"color: #999999;\">\u7248\u6743\u58f0\u660e\uff1a\u8be5\u6587\u7ae0\u5728UXRen\u516c\u4f17\u53f7\uff08cnUXRen\uff09\u9996\u53d1\u540e\u65b9\u53ef\u8f6c\u8f7d\uff0c\u8f6c\u8f7d\u65f6\u8bf7\u6ce8\u660e\u51fa\u5904\u53ca\u8bd1\u8005\u3001\u5ba1\u6821\u8005\u4fe1\u606f\uff0c\u5982\u6709\u8fdd\u80cc\uff0cUXRen\u793e\u533a\u4fdd\u7559\u4fb5\u6743\u8ffd\u8d23\u7684\u6743\u529b\u3002<\/span><\/em><\/p>\n<h1 style=\"text-align: center;\">\t\t<div class=\"wpulike wpulike-robeen \" ><div class=\"wp_ulike_general_class wp_ulike_is_unliked\"><label><input \ttype=\"checkbox\"\n\t\t\t\t\t\t\tdata-ulike-id=\"67264\"\n\t\t\t\t\t\t\tdata-ulike-nonce=\"ee6442b39c\"\n\t\t\t\t\t\t\tdata-ulike-type=\"likeThis\"\n\t\t\t\t\t\t\tdata-ulike-status=\"3\"\n\t\t\t\t\t\t\tclass=\"wp_ulike_btn wp_ulike_put_image\"\n\t\t\t\t\t\t\t \/><svg class=\"heart-svg\" viewBox=\"467 392 58 57\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"Group\" fill=\"none\" fill-rule=\"evenodd\" transform=\"translate(467 392)\"><path d=\"M29.144 20.773c-.063-.13-4.227-8.67-11.44-2.59C7.63 28.795 28.94 43.256 29.143 43.394c.204-.138 21.513-14.6 11.44-25.213-7.214-6.08-11.377 2.46-11.44 2.59z\" class=\"heart\" fill=\"#AAB8C2\" \/><circle class=\"main-circ\" fill=\"#E2264D\" opacity=\"0\" cx=\"29.5\" cy=\"29.5\" r=\"1.5\" \/><g class=\"grp7\" opacity=\"0\" transform=\"translate(7 6)\"><circle class=\"oval1\" fill=\"#9CD8C3\" cx=\"2\" cy=\"6\" r=\"2\" \/><circle class=\"oval2\" fill=\"#8CE8C3\" cx=\"5\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp6\" opacity=\"0\" transform=\"translate(0 28)\"><circle class=\"oval1\" fill=\"#CC8EF5\" cx=\"2\" cy=\"7\" r=\"2\" \/><circle class=\"oval2\" fill=\"#91D2FA\" cx=\"3\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp3\" opacity=\"0\" transform=\"translate(52 28)\"><circle class=\"oval2\" fill=\"#9CD8C3\" cx=\"2\" cy=\"7\" r=\"2\" \/><circle class=\"oval1\" fill=\"#8CE8C3\" cx=\"4\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp2\" opacity=\"0\" transform=\"translate(44 6)\" fill=\"#CC8EF5\"><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 10 0)\" cx=\"5\" cy=\"6\" r=\"2\" \/><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp5\" opacity=\"0\" transform=\"translate(14 50)\" fill=\"#91D2FA\"><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 12 0)\" cx=\"6\" cy=\"5\" r=\"2\" \/><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp4\" opacity=\"0\" transform=\"translate(35 50)\" fill=\"#F48EA7\"><circle class=\"oval1\" transform=\"matrix(-1 0 0 1 12 0)\" cx=\"6\" cy=\"5\" r=\"2\" \/><circle class=\"oval2\" transform=\"matrix(-1 0 0 1 4 0)\" cx=\"2\" cy=\"2\" r=\"2\" \/><\/g><g class=\"grp1\" opacity=\"0\" transform=\"translate(24)\" fill=\"#9FC7FA\"><circle class=\"oval1\" cx=\"2.5\" cy=\"3\" r=\"2\" \/><circle class=\"oval2\" cx=\"7.5\" cy=\"2\" r=\"2\" \/><\/g><\/g><\/svg><span class=\"count-box\">8+<\/span>\t\t\t\t\t<\/label><\/div><\/div>\n\t<\/h1>\n","protected":false},"excerpt":{"rendered":"<p>\u6211\u51b3\u5b9a\u5efa\u4e00\u4e2a\u6e05\u5355\uff0c\u5217\u51fa\u5df2\u516c\u5f00\u53d1\u8868\u7684NPS\u6210\u529f\u6848\u4f8b\u53ca\u76f8\u5173\u8d44\u6599\u3002<\/p>\n","protected":false},"author":1,"featured_media":67281,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[47,49],"tags":[2794,2404,2793,4179,2596],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/67264"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=67264"}],"version-history":[{"count":8,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/67264\/revisions"}],"predecessor-version":[{"id":74145,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/67264\/revisions\/74145"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/67281"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=67264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=67264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=67264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}