{"id":68231,"date":"2020-07-06T17:08:29","date_gmt":"2020-07-06T09:08:29","guid":{"rendered":"https:\/\/uxren.cn\/?p=68231"},"modified":"2022-04-01T03:02:56","modified_gmt":"2022-04-01T03:02:56","slug":"ibmyanjiuzhejiaoniwanzhuankanuomoxing","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=68231","title":{"rendered":"IBM\u7814\u7a76\u8005\u6559\u4f60\u73a9\u8f6c\u5361\u8bfa\u6a21\u578b"},"content":{"rendered":"<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-00.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-68243\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-00.png\" alt=\"\" width=\"1000\" height=\"639\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-00.png 941w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-00-300x192.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-00-768x491.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u7ffb\u8bd1\uff1aGrace Gogh\u00a0 \u5ba1\u6821\uff1a\u672c\u9053|\u00a0 \u00a0<a href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener\"><strong>UXRen\u7ffb\u8bd1\u7ec4<\/strong><\/a>\u00a0#343\u8bd1\u6587<br \/>\n\u4f5c\u8005\uff1a cary-anne olsen-landis\uff08\u524dIBM Power Systems\u7684\u7ecf\u9a8c\u7814\u7a76\u4e3b\u7ba1\uff09<br \/>\n\u539f\u6587\u6807\u9898\uff1a\u300aKano Model \u2014 Ways to use it and NOT use it\u300b<\/p>\n<p>\u8bbe\u8ba1\u56e2\u961f\u4e3a\u4ea7\u54c1\u63d0\u51fa\u4e86\u4e00\u7cfb\u5217\u7528\u6237\u9700\u6c42\u3002<br \/>\n\u5f00\u53d1\uff08\u5de5\u7a0b\u5e08\uff09\u56e2\u961f\u5e26\u7740\u7684\u4e0d\u4e00\u6837\u7684\u529f\u80fd\u5305\u6765\u5230\u4f1a\u8bae\u684c\u524d\u3002<br \/>\n\u7ba1\u7406\u56e2\u961f\u53ea\u60f3\u7559\u4e0b\u90a3\u4e9b\u80fd\u4f7f\u516c\u53f8\u76c8\u5229\u7684\u529f\u80fd\u3002<br \/>\n\u8fd0\u7ef4\u56e2\u961f\u8ba4\u4e3a\u9700\u8981\u4f18\u5316\u7684\u529f\u80fd\u5219\u5b8c\u5168\u4e0d\u540c\u3002<br \/>\n<strong>\u4ea7\u54c1\u56e2\u961f\u5982\u4f55\u77e5\u9053\u8be5\u671d\u54ea\u4e2a\u65b9\u5411\u63a8\u52a8\u9879\u76ee\uff1f<\/strong><\/p>\n<p>\u4f5c\u4e3a\u8bbe\u8ba1\u7814\u7a76\u4eba\u5458\uff0c\u6211\u4eec\u501f\u52a9\u7528\u6237\u7684\u6240\u8a00\u6240\u884c\u6765\u6df1\u5165\u9605\u8bfb\u5e76\u6d1e\u5bdf\u4ed6\u4eec\u7684\u9700\u6c42\u3002\u4f46\u662f\uff0c\u6211\u4eec\u4e2d\u7684\u8bb8\u591a\u4eba\u90fd\u5728\u52aa\u529b\u5bfb\u627e\u65b0\u65b9\u6cd5\u6765\u5b9e\u73b0\u9700\u6c42\u7684\u9ad8\u6548\u53ef\u89c6\u5316\u7ba1\u7406\uff0c\u4ee5\u4fbf\u548c\u4e0a\u8ff0\u7684\u8de8\u804c\u80fd\u56e2\u961f\u8fbe\u6210\u4e00\u81f4\uff08\u62c9\u9f50\u8ba4\u77e5\uff09\u3002\u7528\u6237\u5f53\u7136\u53ef\u4ee5\u5bf9\u529f\u80fd\u8fdb\u884c\u6295\u7968\u5e76\u5bf9\u5176\u8fdb\u884c\u6392\u540d\uff0c\u8fd9\u53ef\u4ee5\u63d0\u4f9b\u5f88\u597d\u7684\u65b9\u5411\uff0c\u4f46\u8fd9\u5e76\u4e0d\u80fd\u7ed9\u5230\u66f4\u6df1\u5c42\u6b21\u7684\u9700\u6c42\u5b9a\u4e49\uff0c\u5373\u54ea\u4e9b\u529f\u80fd\u662f\u5fc5\u987b\u6709\u7684\uff0c\u800c\u54ea\u4e9b\u529f\u80fd\u662f\u5728\u671f\u671b\u4e4b\u4e2d\u7684\u3002<\/p>\n<p>\u73b0\u5728\u5f00\u59cb\u8ba4\u8bc6\u5361\u8bfa\u6a21\u578b\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>1. \u5361\u8bfa\u6a21\u578b\uff08Kano Model\uff09\u662f\u4ec0\u4e48\uff1f<\/strong><\/span><\/h2>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-01.jpeg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-68235 size-full\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-01.jpeg\" alt=\"\" width=\"409\" height=\"500\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-01.jpeg 409w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-01-245x300.jpeg 245w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/><\/a><\/p>\n<p><span style=\"color: #999999;\">\u56fe1\uff1a\u72e9\u91ce\u7eaa\u662d\uff08\u6765\u6e90\uff1a Mind the Product\uff09<\/span><\/p>\n<p>Kano\u6a21\u578b\u662f\u7531Noriaki Kano\u6559\u6388\u572820\u4e16\u7eaa80\u5e74\u4ee3\u63d0\u51fa\u7684\u4ea7\u54c1\u7814\u53d1\u548c\u5ba2\u6237\u6ee1\u610f\u5ea6\u7406\u8bba\uff0c\u5c06\u7528\u6237\u504f\u597d\u5206\u4e3a\u4e94\u7c7b\u3002\u5b83\u901a\u8fc7\u8bc4\u4f30\u6bcf\u79cd\u529f\u80fd\u76842\u5957\u8861\u91cf\u6807\u51c6\uff1a\u6ee1\u610f\u5ea6\u548c\u60c5\u611f\u5ea6\uff0c\u6765\u63d0\u4f9b\u5e2e\u52a9\u6211\u4eec\u4e86\u89e3\u5ba2\u6237\u5bf9\u4ea7\u54c1\u529f\u80fd\u7684\u770b\u6cd5\u3002\u8fd92\u79cd\u8861\u91cf\u6807\u51c6\u7684\u7ec4\u5408\u5f62\u6210\u4e94\u7c7b\u5c5e\u6027\uff1a\u9b45\u529b\u5c5e\u6027\u3001\u671f\u671b\u5c5e\u6027\uff08\u7ebf\u6027\u5c5e\u6027\uff09\u3001\u65e0\u5dee\u5f02\u5c5e\u6027\uff08\u6b21\u8981\u5c5e\u6027\uff09\u3001\u5fc5\u5907\u5c5e\u6027\u548c\u53cd\u5411\u5c5e\u6027\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>2. \u5982\u4f55\u4f7f\u7528\u5361\u8bfa\u6a21\u578b\uff1f<\/strong><\/span><\/h2>\n<p>\u8bbe\u8ba1\u4e00\u4e2a\u8c03\u67e5\u95ee\u5377\uff0c\u5e76\u72ec\u7acb\u5217\u51fa\u6bcf\u4e2a\u529f\u80fd\u3002\u6700\u597d\u5728\u53ef\u80fd\u7684\u60c5\u51b5\u4e0b\u901a\u8fc7\u539f\u578b\u6216\u4ea4\u4e92\u5f0f\u7ebf\u6846\u7a3f\u6765\u6f14\u793a\u6bcf\u4e2a\u529f\u80fd\u3002\u4f60\u4e0d\u5fc5\u82b1\u592a\u591a\u65f6\u95f4\u8fdb\u884c\u539f\u578b\u8bbe\u8ba1\uff0c\u8fd9\u53ea\u662f\u4f20\u9012\u60f3\u6cd5\u7684\u539f\u578b\u3002\u6709\u4e9b\u4eba\u751a\u81f3\u53ea\u5c55\u793a\u539f\u578b\u7684\u67d0\u5904\u7ec6\u8282\uff0c\u53ef\u80fd\u662f\u56e0\u4e3a\u4ed6\u4eec\u559c\u6b22\u8fd9\u4e2a\u70b9\u5b50\uff0c\u4f46\u5e76\u4e0d\u559c\u6b22\u5b83\u7684\u5b9e\u73b0\u65b9\u5f0f\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-02.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-68236\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-02.jpg\" alt=\"\" width=\"1000\" height=\"563\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-02.jpg 2000w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-02-300x169.jpg 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-02-768x432.jpg 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-02-1024x576.jpg 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p><span style=\"color: #999999;\">\u56fe2\uff1a\u529f\u80fd\u7528\u56fe\u7247\u5c55\u793a\u7684\u4f8b\u5b50<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>\u5982\u679c\u65e0\u6cd5\u4f7f\u7528demo\u6765\u5c55\u73b0\u529f\u80fd\uff0c\u8bf4\u660e\u6027\u6587\u5b57\u4e5f\u53ef\u4ee5\u5f88\u597d\u5730\u53d1\u6325\u4f5c\u7528\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-03.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-68237\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-03.jpg\" alt=\"\" width=\"1000\" height=\"563\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-03.jpg 2000w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-03-300x169.jpg 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-03-768x432.jpg 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-03-1024x576.jpg 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p><span style=\"color: #999999;\">\u56fe3\uff1a\u529f\u80fd\u7528\u8bf4\u660e\u6027\u6587\u5b57\u8868\u793a\u7684\u4f8b\u5b50<\/span><\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u4e13\u5bb6\u63d0\u793a\uff1a<\/strong><\/span>\u4e0e\u5176\u4ed6IBM\u7814\u7a76\u4eba\u5458\u8ba8\u8bba\u65f6\uff0c\u6bd4\u8f83\u6210\u529f\u7684\u7814\u7a76\u4eba\u5458\u6d4b\u8bd5\u4e8615\u201320\u4e2a\u529f\u80fd\u3002\u90a3\u4e9b\u4e0d\u592a\u6210\u529f\u7684\u5219\u6d4b\u8bd5\u4e8630-40\u4e2a\u529f\u80fd\u3002 \u6d4b\u8bd520\u591a\u79cd\u529f\u80fd\u5bf9\u4e8e\u5ba2\u6237\u548c\u7814\u7a76\u4eba\u5458\u6765\u8bf4\u90fd\u5df2\u7ecf\u8db3\u591f\u591a\u7684\u5566\uff08\u4e0d\u5efa\u8bae\u8d85\u8fc720\u591a\u4e2a\uff09\u3002<\/p>\n<p>\u770b\u5230\u6bcf\u4e2a\u529f\u80fd\u540e\uff0c\u7528\u6237\u53ef\u4ee5\u5bf9\u5361\u8bfa\u95ee\u5377\u7684\u8fdb\u884c\u9009\u62e9\u56de\u7b54\uff1a<\/p>\n<ul>\n<li><strong>\u5982\u679c\u60a8\u62e5\u6709\uff08\u529f\u80fd\uff09\uff0c\u60a8\u7684\u611f\u89c9\u5982\u4f55\uff1f<\/strong><\/li>\n<li><strong>\u5982\u679c\u60a8\u6ca1\u6709\uff08\u529f\u80fd\uff09\uff0c\u60a8\u7684\u611f\u89c9\u5982\u4f55\uff1f<\/strong><\/li>\n<\/ul>\n<p>\uff08Daniel Zacarias\u5bf9\u4e8e\u5982\u4f55\u6e05\u695a\u5730\u7f16\u5199\u8fd9\u4e9b\u95ee\u9898\u63d0\u4f9b\u4e86\u4e00\u7cfb\u5217\u4f18\u79c0\u7684\u5efa\u8bae\uff09<\/p>\n<p>\u9488\u5bf9\u4e0a\u8ff0\u4e24\u4e2a\u95ee\u9898\u7684\u6807\u51c6Kano\u95ee\u5377\u7b54\u590d\u4e3a\uff1a<\/p>\n<ul>\n<li><strong>\u6211\u559c\u6b22\u5b83\uff08\u00a0I like it\uff09<\/strong><\/li>\n<li><span style=\"color: #3366ff;\"><strong>\u672c\u6765\u5c31\u5e94\u8be5\u6709\u5b83\uff08 I expect it\uff09<\/strong><\/span><\/li>\n<li><strong>\u65e0\u6240\u8c13\/\u4fdd\u6301\u4e2d\u7acb\uff08 I\u2019m neutral\uff09<\/strong><\/li>\n<li><strong>\u6211\u53ef\u4ee5\u5fcd\u53d7\u5b83\uff08I can tolerate it\uff09<\/strong><\/li>\n<li><strong>\u6211\u4e0d\u559c\u6b22\u5b83\uff08I dislike it\uff09<\/strong><\/li>\n<\/ul>\n<p>Daniel Zacarias\u8fd8\u4e3a\u7b54\u6848\u96c6\u63d0\u4f9b\u4e86\u5176\u4ed6\u4e00\u4e9b\u9009\u62e9\u3002\u57fa\u672c\u4e0a\uff0c\u5982\u679c\u60a8\u8981\u5c1d\u8bd5\u4f7f\u7528\u5361\u8bfa\u6a21\u578b\uff0c\u8bf7\u9605\u8bfb\u4ed6\u7684<span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/foldingburritos.com\/kano-model\/\" target=\"_blank\" rel=\"noopener\">\u6574\u7bc7\u6587\u7ae0<\/a><\/span>\u3002\u592a\u5947\u5999\u4e86\u3002<\/p>\n<p>Jan Moorman\u8fd8\u5efa\u8bae<span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/uxmag.com\/articles\/leveraging-the-kano-model-for-optimal-results\" target=\"_blank\" rel=\"noopener\">\u6dfb\u52a0\u7b2c3\u4e2a\u95ee\u9898<\/a><\/span>\uff1a<strong>\u6b64\u529f\u80fd\u6709\u591a\u91cd\u8981\uff1f<\/strong><\/p>\n<p>\u5979\u5efa\u8bae\u4f7f\u7528\u201c\u4e00\u70b9\u4e5f\u4e0d\u91cd\u8981\u201d\u81f3\u201c\u8d85\u7ea7\u91cd\u8981\u201d\u76849\u7ea7\u674e\u514b\u7279\u91cf\u8868\u3002\u4f46\u662f\uff0c\u5f53\u5c1d\u8bd5\u5728\u674e\u514b\u7279\u91cf\u8868\u4e0a\u9610\u660e\u91cd\u8981\u6027\u76849\u4e2a\u70b9\u65f6\uff0c\u8fd9\u6709\u70b9\u68d8\u624b\u3002\u4f3c\u4e4e7\u70b9\u7684\u674e\u514b\u7279\u91cf\u8868\u9610\u660e\u8d77\u6765\u6bd4\u8f83\u5bb9\u6613\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-04.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-68238\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-04.png\" alt=\"\" width=\"1000\" height=\"123\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-04.png 1247w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-04-300x37.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-04-768x95.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-04-1024x126.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p><span style=\"color: #999999;\">\u56fe4\uff1a\u674e\u514b\u7279\u91cf\u8868\u76847\u7ea7\u91cd\u8981\u6027<\/span><\/p>\n<p>\u5f53\u4f60\u627e\u5230\u7b54\u6848\uff0cDaniel Zacarias\u4f1a\u4ecb\u7ecd\u8be6\u7ec6\u7684\u5206\u6790\u8fc7\u7a0b\u3002 \u6211\u5f3a\u70c8\u5efa\u8bae\u60a8\u4ed4\u7ec6\u9605\u8bfb\u3002<\/p>\n<p>IBM\u7684\u7814\u7a76\u4eba\u5458\u53d1\u73b0\u4e00\u4e2a\u95ee\u9898\uff1a\u5f97\u5230\u8fd9\u4e9b\u6570\u636e\u5f88\u68d2\uff0c\u4f46\u662f\u6570\u5b57\u672c\u8eab\u5e76\u6ca1\u6709\u544a\u8bc9\u4efb\u4f55\u4eba\u80cc\u540e\u7684\u539f\u56e0\uff0c\u8fd9\u662f\u7814\u7a76\u4eba\u5458\u65e0\u6cd5\u907f\u514d\u4f1a\u88ab\u7ba1\u7406\u56e2\u961f\u6311\u6218\u7684\u5173\u952e\u75c7\u7ed3\u3002 \u4e00\u4e2a\u56e2\u961f\u4f7f\u7528\u5361\u8bfa\u6a21\u578b\u8fdb\u884c\u4e86\u5927\u7ea615\u6b21\u5b9a\u6027\u8bbf\u8c08\u3002\u53e6\u4e00\u4e2a\u56e2\u961f\u5728\u4ece40\u4e2a\u4eba\u4e2d\u83b7\u5f97\u95ee\u5377\u6837\u672c\u540e\uff0c\u53c8\u8fdb\u884c\u4e865\u6b21\u5b9a\u6027\u8bbf\u8c08\u3002\u4e24\u4e2a\u56e2\u961f\u90fd\u5f3a\u70c8\u5efa\u8bae\u5728\u6b64\u8fc7\u7a0b\u4e2d\u6dfb\u52a0\u5b9a\u6027\u8bbf\u8c08\uff0c\u56e0\u4e3a\u5b83\u6709\u52a9\u4e8e\u8865\u5145\u4e0a\u4e0b\u6587\u7684\u5b9a\u6027\u6570\u636e\u652f\u6301\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>3. \u5982\u4f55\u201c\u4e0d\u4f7f\u7528<\/strong><strong>\u201d<\/strong><strong>\u5361\u8bfa\u6a21\u578b\uff1f<\/strong><\/span><\/h2>\n<p>IBM\u7684\u67d0\u4e2a\u56e2\u961f\u4e0d\u613f\u518d\u4f7f\u7528Kano\u6a21\u578b\u3002\u8be5\u56e2\u961f\u4e4b\u524d\u4f1a\u4f7f\u7528\u573a\u666f\u63cf\u8ff0\uff08Scenarios\uff09\u6765\u4ee3\u66ff\u529f\u80fd\uff08features\uff09\u8fdb\u884c\u8c03\u7814\u95ee\u5377\u7684\u8bbe\u5b9a\uff0c\u4f46\u662f\uff0c\u5728\u6d4b\u8bd5\u8fdb\u5c55\u4e2d\u4ed6\u4eec\u660e\u663e\u53d1\u73b0\u8bbe\u5b9a\u7684\u573a\u666f\u5e76\u6ca1\u6709\u771f\u5b9e\u53cd\u6620\u5ba2\u6237\u5b9e\u9645\u4f7f\u7528\u4ea7\u54c1\u7684\u884c\u4e3a\uff0c\u6700\u7ec8\u5bfc\u81f4\u6d4b\u8bd5\u5931\u8d25\u3002<\/p>\n<p>\u4f7f\u7528\u573a\u666f\u6765\u5c55\u793a\u529f\u80fd\u7684\u60f3\u6cd5\u5f88\u597d\uff0c\u4f46\u662f\u5f53\u6211\u4eec\u5728\u8ba8\u8bba\u8be5\u65b9\u6cd5\u65f6\u5fc5\u987b\u4e8b\u5148\u9a8c\u8bc1\u3002\u7ecf\u8fc7\u786e\u5b9a\u73b0\u72b6\u7684\u751f\u6210\u7814\u7a76\u540e\uff0c\u5361\u8bfa+\u573a\u666f\u7ec4\u5408\uff08kano+Scenarios\uff09\u5c06\u4f1a\u975e\u5e38\u6709\u529b\u3002<\/p>\n<p><strong><span style=\"color: #3366ff;\">\u53e6\u4e00\u6761\u5efa\u8bae\u662f\u51cf\u5c11\u6b63\u5728\u6d4b\u8bd5\u7684\u529f\u80fd\u6570\u91cf\u3002\u627f\u62c5\u4e8630-40\u4e2a\u529f\u80fd\u6e05\u5355\u7684\u6d4b\u8bd5\u56e2\u961f\u8868\u793a\uff0c\u5982\u6b64\u591a\u7684\u529f\u80fd\u6d4b\u8bd5\u592a\u5bc6\u96c6\u4e86\u3002\u8fd9\u4f1a\u5bfc\u81f4\u5728\u6d4b\u8bd5\u7ed3\u675f\u4e4b\u524d\uff0c\u7528\u6237\u4e0d\u77e5\u6240\u63aa\uff0c\u4e14\u75b2\u60eb\u4e0d\u582a\u3002<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>4. \u5361\u8bfa\u6a21\u578b\u7684\u4f18\u52bf<\/strong><\/span><\/h2>\n<p>\u5361\u8bfa\u6a21\u578b\u975e\u5e38\u64c5\u957f\u5bf9\u529f\u80fd\u8fdb\u884c\u4f18\u5148\u7ea7\u6392\u5e8f\u3002\u5361\u8bfa\u6a21\u578b\u7684\u57fa\u7840\u7406\u8bba\u662fDaniel Zacarias\u63d0\u51fa\u7684\u201c<span style=\"color: #3366ff;\"><strong>\u559c\u60a6\u7684\u81ea\u7136\u8870\u51cf<\/strong><\/span>\u201d\u3002\u521b\u65b0\u7684\u60f3\u6cd5\u548c\u4ea7\u54c1\u603b\u4f1a\u4ece\u4ee4\u4eba\u5174\u594b\u7684\u65b0\u9896\u529f\u80fd\uff08\u5728Kano\u56fe\u8868\u7684\u9876\u90e8\uff1a\u9b45\u529b\uff09\u8f6c\u53d8\u6210\u9884\u671f\u7684\u529f\u80fd\uff08\u5728\u5e95\u90e8\uff1a\u6700\u597d\u7684\u5fc5\u5907\uff0c\u88ab\u8d2c\u635f\u7684\uff0c\u6700\u7cdf\u7cd5\u7684\uff09\u3002<\/p>\n<p><a href=\"https:\/\/uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-05.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-68239\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-05.png\" alt=\"\" width=\"1000\" height=\"763\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-05.png 1180w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-05-300x229.png 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-05-768x586.png 768w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2020\/07\/uxrenyi-343-05-1024x781.png 1024w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p><span style=\"color: #999999;\">\u5229\u7528\u5361\u8bfa\u6a21\u578b\u83b7\u5f97\u6700\u4f73\u7ed3\u679c\uff08\u6765\u6e90\uff1aUX Booth\u548cJan Moorman\uff09<\/span><\/p>\n<p><strong>\u4ee5\u65e0\u7ebf\u4e92\u8054\u7f51\u4e3a\u4f8b*\uff08\u7075\u611f\u6765\u6e90\u4e8e\u53c2\u8003\u6587\u732e\u4e2dJared Spool\u7684\u793a\u4f8b\uff09\u3002<\/strong><\/p>\n<p>\u5047\u8bbe\u65f6\u95f4\u56de\u5230\u4e862001\u5e74\uff0c\u4f60\u6b64\u523b\u6b63\u51fa\u5dee\u5728\u5916\uff0c\u5e26\u7740\u4e00\u53f0\u5177\u6709\u4ee5\u592a\u7f51\u7aef\u53e3\u548cWiFi\u7684\u9876\u7ea7\u7b14\u8bb0\u672c\u7535\u8111\u3002\u5f53\u4f60\u6765\u5230\u4e86\u9152\u5e97\uff0c\u53d1\u73b0\u6709\u4ee5\u592a\u7f51\u7aef\u53e3\u53ef\u4e0a\u7f51\u3002\u5c3d\u7ba1\u623f\u8d39\u4e2d\u672a\u5305\u542b\u65e0\u7ebf\u4e0a\u7f51\uff0c\u4f46\u53ef\u4ee5\u5728\u5546\u52a1\u4e2d\u5fc3\u4f7f\u7528WiFi\u3002\u4f60\u6b64\u523b\u4f1a\u5f88\u9ad8\u5174\uff01\u611f\u89c9\u592a\u5947\u5999\u4e86\uff01\u8fd9\u662f\u5f88\u68d2\u7684\u9009\u62e9\uff01<\/p>\n<p>\u5feb\u8fdb\u52302017\u5e74\u3002\u4f60\u6b63\u5728\u51fa\u5dee\uff0c\u5e76\u643a\u5e26\u914d\u5907WiFi\u7684\u57fa\u672c\u7b14\u8bb0\u672c\u7535\u8111\u3002\u5f53\u5728\u9152\u5e97\u4e2d\uff0c\u53d1\u73b0\u6709\u4ee5\u592a\u7f51\u7aef\u53e3\u4f9b\u8fde\u63a5Internet\u3002\u623f\u8d39\u4e2d\u672a\u5305\u542b\u65e0\u7ebf\u4e0a\u7f51\uff0c\u4f46\u662f\u53ef\u4ee5\u5728\u5546\u52a1\u4e2d\u5fc3\u4f7f\u7528WiFi\u3002\u4f60\u771f\u7684\u4f1a\u751f\u6c14\uff01\u8fd9\u5bb6\u9152\u5e97\u662f\u4ec0\u4e48\u9b3c\uff0c\u9700\u8981\u989d\u5916\u4ed8\u8d39\u624d\u80fd\u4e0a\u7f51\uff1f\uff01\u8fd8\u6709\u8c01\u4f9d\u7136\u5728\u4f7f\u7528\u4ee5\u592a\u7f51\u7aef\u53e3\u8fde\u63a5\u5230Internet\uff1f<\/p>\n<p>\u7ecf\u8fc7\u4e8616\u5e74\u7684\u53d1\u5c55\uff0c\u6709\u4e9b\u529f\u80fd\u4ece\u6700\u521d\u7684\u4e00\u79cd\u5438\u5f15\u4eba\u7684\u529f\u80fd\uff08\u6bd4\u5982\u623f\u95f4\u4e2d\u7684\u4ee5\u592a\u7f51\u7aef\u53e3\uff0c\u5546\u52a1\u4e2d\u5fc3\u4e2d\u7684WiFi\uff09\uff0c\u53d8\u6210\u4e86\u4e0d\u53d7\u6b22\u8fce\u7684\u529f\u80fd\u3002<\/p>\n<p>\u5982\u679c\u56e2\u961f\u4e0d\u4e86\u89e3\u5ba2\u6237\u7684\u9700\u6c42\uff0c\u4ed6\u4eec\u53ef\u80fd\u4f1a\u4e13\u6ce8\u4e8e\u81ea\u5df1\u671f\u671b\u7684\u529f\u80fd\uff0c\u800c\u4e0d\u662f\u6781\u5177\u5438\u5f15\u529b\u7684\u529f\u80fd\u3002\u4f7f\u7528\u5361\u8bfa\u6a21\u578b\u7684\u67d0IBM\u7814\u7a76\u4eba\u5458\uff0c\u5728\u81ea\u5df1\u7684\u56e2\u961f\u4e2d\u6307\u51fa\u4e86\u8fd9\u4e00\u70b9\uff1a\u201c\u56e2\u961f\u5bf9\u67d0\u4e9b\u529f\u80fd\u611f\u5230\u975e\u5e38\u5174\u594b\uff0c\u7136\u540e\u610f\u8bc6\u5230\u8fd9\u4e9b\u90fd\u662f\u684c\u9762\u4e0a\u7684\u8d4c\u6ce8\u3002\u201d<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>5. \u5361\u8bfa\u6a21\u578b\u9690\u85cf\u7684\u6f5c\u529b<\/strong><\/span><\/h2>\n<p>\u5728\u8ba8\u8bba\u5361\u8bfa\u6a21\u578b\u65f6\uff0c\u6211\u4eec\u8ba4\u4e3a\u8be5\u6a21\u578b\u8fd8\u5177\u6709\u5176\u4ed6\u4e00\u4e9b\u6f5c\u529b\uff1a<\/p>\n<ul>\n<li><strong>\u6d4b\u91cf\u75db\u70b9\u7684\u6df1\u5ea6<\/strong><\/li>\n<li><strong>\u5728\u4ea7\u54c1\u751f\u547d\u5468\u671f\u4e2d\u5efa\u7acb\u529f\u80fd\u57fa\u51c6\uff0c\u4ee5\u8bc4\u4f30\u968f\u65f6\u95f4\u63a8\u79fb\u559c\u60a6\u7684\u81ea\u7136\u8870\u51cf<\/strong><\/li>\n<\/ul>\n<p><span style=\"color: #3366ff;\"><strong>\u75db\u70b9\u6df1\u5ea6\uff08Depth of pain points\uff09<\/strong><\/span><\/p>\n<p>\u8be5\u6a21\u578b\u6709\u52a9\u4e8e\u63ed\u793a\u73b0\u6709\u75db\u70b9\u7684\u7cdf\u7cd5\u7a0b\u5ea6\u3002\u5361\u8bfa\u95ee\u5377\u5f88\u5bb9\u6613\u7528\u4e8e\u7814\u7a76\uff0c\u4ee5\u6df1\u5165\u4e86\u89e3\u4e3a\u4ec0\u4e48\u75db\u70b9\u5982\u6b64\u7cdf\u7cd5\uff0c\u4ee5\u53ca\u4e3a\u4ec0\u4e48\u8fd9\u4e9b\u529f\u80fd\u5bf9\u5ba2\u6237\u5982\u6b64\u91cd\u8981\u3002\u5b83\u53ef\u80fd\u4f1a\u63ed\u793a\u4e00\u4e9b\u4ee5\u524d\u65e0\u6cd5\u786e\u5b9a\u7684\u9700\u6c42\uff0c\u5e76\u63a8\u52a8\u8fdb\u4e00\u6b65\u7684\u521b\u65b0\u3002<\/p>\n<p><strong><span style=\"color: #3366ff;\">\u57fa\u51c6\u529f\u80fd\uff08Baselining features\uff09<\/span><\/strong><\/p>\n<p>\u6211\u4eec\u8ba8\u8bba\u4e86\u4f7f\u7528\u5361\u8bfa\u6a21\u578b\u4f5c\u4e3a\u529f\u80fd\u7684\u5b9a\u671f\u8bc4\u4f30\u9879\u76ee\uff0c\u4ee5\u89c2\u5bdf\u54ea\u4e9b\u529f\u80fd\u964d\u4e3a\u8f83\u4f4e\u7c7b\u522b\u3002\u8fd9\u79cd\u5177\u6709\u8db3\u591f\u5927\u7528\u6237\u57fa\u7840\u7684\u7eb5\u5411\u6d4b\u8bd5\u53ef\u534f\u52a9\u5206\u6790\u5e02\u573a\u8d8b\u52bf\u548c\u671f\u671b\uff0c\u5e76\u6709\u52a9\u4e8e\u968f\u7740\u65f6\u95f4\u7684\u63a8\u79fb\u6301\u7eed\u8bc1\u660e\u7814\u7a76\u4ef7\u503c\u3002\u5b83\u8fd8\u53ef\u4ee5\u5e2e\u52a9\u56e2\u961f\u4e86\u89e3\u4ed6\u4eec\u7684\u4ea7\u54c1\u4f55\u65f6\u5f00\u59cb\u8d8b\u4e8e\u5e73\u7a33\uff0c\u4f55\u65f6\u9700\u8981\u521b\u65b0\u7684\u60f3\u6cd5\u6765\u56de\u5230\u5f15\u9886\u6f6e\u6d41\u7684\u72b6\u6001\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>6. \u5f00\u653e\u6027\u95ee\u9898<\/strong><\/span><\/h2>\n<p>\u6709\u65f6\uff0cIBM\u7684\u8bbe\u8ba1\u56e2\u961f\u4f1a\u62c5\u4efb\u67d0\u4e9b\u9879\u76ee\u7684\u54a8\u8be2\u987e\u95ee\u3002IBM\u7684\u4e00\u4e9b\u8bbe\u8ba1\u56e2\u961f\u88ab\u8981\u6c42\u53c2\u4e0e\u5230\u67d0\u4e9b\u9879\u76ee\u4e2d\uff0c\u4ee5\u201c\u68b3\u7406\u53ef\u7528\u6027\u201d\u5e76\u5728\u4ea7\u54c1\u53d1\u5e03\u524d\u6e17\u5165\u795e\u5947\u7684\u7528\u6237\u4f53\u9a8c\u7684\u201c\u7070\u5c18\u201d\u3002\u5176\u4ed6\u8bbe\u8ba1\u56e2\u961f\u5219\u6682\u65f6\u53c2\u4e0e\u5230\u8fb9\u754c\u66f4\u5e7f\u6cdb\u7684\u4ea7\u54c1\u56e2\u961f\u4e2d\u3002<\/p>\n<p>\u5728\u8ba8\u8bba\u7ed3\u675f\u524d\uff0c\u6211\u4eec\u8fd8\u6709\u4e00\u4e2a\u60ac\u800c\u672a\u51b3\u7684\u95ee\u9898\uff1a\u5982\u679c\u65e0\u6cd5\u5f71\u54cd\u4ea7\u54c1\u51b3\u7b56\uff0c\u5361\u8bfa\u6a21\u578b\u8fd8\u6709\u7528\u5417\uff1f\u4f60\u65e0\u6cd5\u5f71\u54cd\u4ea7\u54c1\u53ef\u80fd\u662f\u56e0\u4e3a\u8be5\u4ea7\u54c1\u5df2\u7ecf\u5728\u5f00\u53d1\u4e2d\uff0c\u6216\u662f\u7531\u4e8e\u7ba1\u7406\u5c42\u7684\u538b\u529b\uff0c\u4ea6\u6216\u662f\u8bbe\u8ba1\u56e2\u961f\u53ea\u662f\u8be5\u4ea7\u54c1\u56e2\u961f\u7684\u4e34\u65f6\u6210\u5458\u7b49\u7b49\u3002\u4f7f\u7528\u5361\u8bfa\u6a21\u578b\u7684\u52aa\u529b\u771f\u7684\u503c\u5f97\u5417\uff1f<\/p>\n<p>\u6216\u8005\uff0c\u5373\u4f7f\u4e0d\u80fd\u5f71\u54cd\u4ea7\u54c1\uff0c\u5361\u8bfa\u6a21\u578b\u4ecd\u7136\u53ef\u80fd\u6709\u7528\u5417\uff1f<\/p>\n<p>\u4f60\u6709\u4ec0\u4e48\u60f3\u6cd5\u5417\uff1f<\/p>\n<p>\u5728\u5965\u65af\u6c40\u7684IBM\uff0c\u4e00\u7ec4\u8bbe\u8ba1\u7814\u7a76\u4eba\u5458\u4f1a\u5728\u6bcf\u4e2a\u6708\u7684\u67d0\u4e9b\u65f6\u95f4\u5171\u8fdb\u5348\u9910\u4ee5\u8ba8\u8bba\u611f\u5174\u8da3\u7684\u7814\u7a76\u4e3b\u9898\u3002\u4e4b\u540e\uff0c\u5728IBM Power Systems\u7684\u7814\u7a76\u4eba\u5458\u4f1a\u6536\u96c6\u5e76\u8bb0\u5f55\u5bf9\u8bdd\u7684\u91cd\u70b9\u3002\u4ee5\u4e0a\u6765\u81eaIBM Power Systems\u7814\u7a76\u4eba\u5458\u7684\u5348\u9910\u7cfb\u5217\u6587\u7ae0\u4e4b\u4e00\u3002<\/p>\n<p><span style=\"color: #3366ff;\"><strong>\u53c2\u8003\u8d44\u6599<\/strong><\/span><\/p>\n<ul>\n<li>\u51fa\u8272\u7684Daniel Zacarias\u5bf9\u5982\u4f55\u5b8c\u5168\u5b9e\u65bd\u548c\u4f7f\u7528\u5361\u8bfa\u6a21\u578b\u8fdb\u884c\u4e86\u5b8c\u6574\u7684\u89e3\u91ca\uff0c\u4ed6\u4e0d\u4ec5\u7ed9\u51fa\u4e86\u60ca\u4eba\u7684\u6982\u8ff0\uff0c\u800c\u4e14\u8fd8\u63d0\u4f9b\u4e86<span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/foldingburritos.com\/kano-model\/\" target=\"_blank\" rel=\"noopener\">\u5236\u8868\u5de5\u5177<\/a><\/span><\/li>\n<li><span style=\"color: #333333;\">Jan Moorman\u5728projekt202\u4e0a\u8ba8\u8bba\u4e86<a style=\"color: #333333;\" href=\"https:\/\/uxmag.com\/articles\/leveraging-the-kano-model-for-optimal-results\" target=\"_blank\" rel=\"noopener\">\u5979\u5bf9\u5361\u8bfa\u6a21\u578b\u7684\u4f53\u9a8c<\/a><\/span><\/li>\n<li>Jared Spool\u8be6\u7ec6\u8ba8\u8bba\u4e86<span style=\"color: #333333;\"><a style=\"color: #333333;\" href=\"https:\/\/www.youtube.com\/watch?v=ewpz2gR_oJQ\" target=\"_blank\" rel=\"noopener\">\u5361\u8bfa\u6a21\u578b<\/a><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><em><span style=\"color: #999999;\">\u539f\u6587\u6765\u6e90\uff1ahttps:\/\/medium.com\/design-ibm\/kano-model-ways-to-use-it-and-not-use-it-1d205a9cf808(2017.03.24)<\/span><\/em><br \/>\n<em><span style=\"color: #999999;\">\u7248\u6743\u58f0\u660e\uff1a\u8be5\u6587\u7ae0\u5728UXRen\u516c\u4f17\u53f7\uff08cnUXRen\uff09\u9996\u53d1\u540e\u65b9\u53ef\u8f6c\u8f7d\uff0c\u8f6c\u8f7d\u65f6\u8bf7\u6ce8\u660e\u51fa\u5904\u53ca\u8bd1\u8005\u3001\u5ba1\u6821\u8005\u4fe1\u606f\uff0c\u5982\u6709\u8fdd\u80cc\uff0cUXRen\u793e\u533a\u4fdd\u7559\u4fb5\u6743\u8ffd\u8d23\u7684\u6743\u529b\u3002<\/span><\/em><\/p>\n<h1 style=\"text-align: center;\">\t\t<div class=\"wpulike wpulike-robeen \" ><div class=\"wp_ulike_general_class wp_ulike_is_unliked\"><label><input \ttype=\"checkbox\"\n\t\t\t\t\t\t\tdata-ulike-id=\"68231\"\n\t\t\t\t\t\t\tdata-ulike-nonce=\"e7de7eadf7\"\n\t\t\t\t\t\t\tdata-ulike-type=\"likeThis\"\n\t\t\t\t\t\t\tdata-ulike-status=\"3\"\n\t\t\t\t\t\t\tclass=\"wp_ulike_btn wp_ulike_put_image\"\n\t\t\t\t\t\t\t \/><svg class=\"heart-svg\" viewBox=\"467 392 58 57\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g class=\"Group\" fill=\"none\" fill-rule=\"evenodd\" transform=\"translate(467 392)\"><path 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class=\"count-box\">16+<\/span>\t\t\t\t\t<\/label><\/div><\/div>\n\t<\/h1>\n","protected":false},"excerpt":{"rendered":"<p>\u6bd4\u8f83\u6210\u529f\u7684\u7814\u7a76\u4eba\u5458\u6d4b\u8bd5\u4e8615\u201320\u4e2a\u529f\u80fd\u3002\u90a3\u4e9b\u4e0d\u592a\u6210\u529f\u7684\u5219\u6d4b\u8bd5\u4e8630-40\u4e2a\u529f\u80fd\u3002<\/p>\n","protected":false},"author":1,"featured_media":68243,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1689,49],"tags":[3652,2460,2404,1146],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/68231"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=68231"}],"version-history":[{"count":6,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/68231\/revisions"}],"predecessor-version":[{"id":74086,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/68231\/revisions\/74086"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/68243"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=68231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=68231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=68231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}