{"id":73869,"date":"2021-11-01T07:28:33","date_gmt":"2021-11-01T07:28:33","guid":{"rendered":"https:\/\/www.uxren.cn\/?p=73869"},"modified":"2021-11-01T07:28:33","modified_gmt":"2021-11-01T07:28:33","slug":"biexiawen7geyonghushenfangmijueqingnazou","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=73869","title":{"rendered":"\u522b\u778e\u95ee\uff0c7\u4e2a\u7528\u6237\u6df1\u8bbf\u79d8\u8bc0\u8bf7\u62ff\u8d70"},"content":{"rendered":"<p><a href=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2021\/11\/uxrenyi-385-00.jpg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" class=\"alignnone wp-image-73870\" src=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2021\/11\/uxrenyi-385-00.jpg\" alt=\"\" width=\"1000\" height=\"666\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2021\/11\/uxrenyi-385-00.jpg 1400w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2021\/11\/uxrenyi-385-00-300x200.jpg 300w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2021\/11\/uxrenyi-385-00-1024x682.jpg 1024w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2021\/11\/uxrenyi-385-00-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u7ffb\u8bd1\uff1a\u7ba1\u8001\u5e08\u00a0 \u5ba1\u6821\uff1a\u59dc\u6676\u00a0 \u7ec8\u5ba1\uff1a\u5218\u6d01\u00a0 |\u00a0 \u00a0<a href=\"https:\/\/www.uxren.cn\/?page_id=7869\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>UXRen\u7ffb\u8bd1\u7ec4<\/strong><\/a> #385\u8bd1\u6587<br \/>\n\u539f\u4f5c\u8005\uff1aKarolina Olejniczak<br \/>\n\u539f\u6807\u9898\uff1a\u300aIn-depth interview: 7 tips on how to run a successful user study\u300b<\/p>\n<p>&nbsp;<\/p>\n<p>\u5f53\u4f60\u9700\u8981\u4e3a\u4f60\u7684\u53d4\u53d4\u8d2d\u4e70\u4e00\u4efd\u5723\u8bde\u793c\u7269\u5374\u4e0d\u77e5\u9053\u8be5\u4e70\u4ec0\u4e48\u7684\u65f6\u5019\uff0c\u4f60\u8fd8\u719f\u6089\u90a3\u79cd\u611f\u89c9\u5417\uff1f\u4e0e\u5f80\u5e74\u4e00\u6837\uff0c\u4f60\u53ef\u4ee5\u8d2d\u4e70\u4efb\u4f55\u4e00\u79cd\u4e3a\u7537\u58eb\u6240\u51c6\u5907\u7684\u5723\u8bde\u5c0f\u793c\u7269\uff0c\u5e76\u628a\u5b83\u7262\u7262\u7c98\u5728\u5723\u8bde\u889c\u91cc\u9762\u3002<\/p>\n<p>\u4f46\u4f60\u6709\u6ca1\u6709\u60f3\u8fc7\uff0c\u82e5\u662f\u7559\u5fc3\u4f60\u53d4\u53d4\u7684\u65e5\u5e38\u751f\u6d3b\uff0c\u5e76\u95ee\u95ee\u4ed6\u4f1a\u7ed9\u81ea\u5df1\u4e70\u4ec0\u4e48\uff0c\u4e5f\u8bb8\u5c31\u4f1a\u6709\u4e00\u4e9b\u65b0\u7684\u53d1\u73b0\u3002\u5f88\u53ef\u80fd\u4e00\u4e2a\u5168\u65b0\u7684\u9c7c\u9975\u5305\u5c31\u4f1a\u7ed9\u4f60\u53d4\u53d4\u5e26\u6765\u4e00\u4e2a\u5168\u65b0\u7684\u590f\u5b63\u4f53\u9a8c\u3002<\/p>\n<p>\u4f5c\u4e3a\u4e00\u540d\u8bbe\u8ba1\u5e08\uff0c\u5728\u4e3a\u6211\u4e0d\u592a\u4e86\u89e3\u7684\u7528\u6237\u8bbe\u8ba1\u4ea7\u54c1\u65f6\uff0c\u6211\u4e5f\u9047\u5230\u4e86\u7c7b\u4f3c\u7684\u95ee\u9898\u3002\u5728\u7ebf\u8c03\u67e5\uff08Online surveys\uff09\u3001\u7528\u6237\u8bc4\u8bba\u7f51\u7ad9\uff08user review sites\uff09\u548c\u7126\u70b9\u5c0f\u7ec4\uff08 focus groups\uff09\u662f\u6536\u96c6\u7528\u6237\u6d1e\u5bdf\u7684\u5229\u5668\u3002\u9664\u4e86\u8fd9\u4e9b\uff0c\u6df1\u5ea6\u8bbf\u8c08 (in-depth interview\uff0c\u7f29\u5199\u4e3aIDI)\u662f\u4e00\u4e2a\u5e38\u5e38\u88ab\u5ffd\u89c6\u7684\u597d\u65b9\u6cd5\uff0c\u6bd5\u7adf\uff0c\u8fd9\u5c31\u50cf\u662f\u95ee\u8be2\u90a3\u6837\u7b80\u5355\u3002<\/p>\n<p>\u7528\u6237\u8bbf\u8c08\u5bf9\u6536\u96c6\u4ea7\u54c1\u9700\u6c42\u5f88\u6709\u5e2e\u52a9\u3002\u4f46\u4e0d\u5e78\u7684\u662f\uff0c\u5982\u679c\u8bbf\u8c08\u6267\u884c\u4e0d\u4f73\uff0c\u53cd\u800c\u4f1a\u5e26\u6765\u8bef\u5bfc\u3002<\/p>\n<p>\u4f5c\u4e3a\u4e00\u540d\u9ad8\u7ea7\u4ea7\u54c1\u8bbe\u8ba1\u5e08\uff0c\u5728\u6211\u7684\u804c\u4e1a\u751f\u6daf\u4e2d\uff0c\u82b1\u4e86\u5f88\u591a\u65f6\u95f4\u51c6\u5907\u548c\u5f00\u5c55\u7528\u6237\u7814\u7a76\u5de5\u4f5c\u3002\u6211\u9605\u8bfb\u4e86\u5927\u91cf\u8d44\u6df1\u8bbe\u8ba1\u5e08\u64b0\u5199\u7684\u76f8\u5173\u6587\u7ae0\uff0c\u7136\u800c\u8fd9\u4e9b\u6587\u7ae0\u4f9d\u7136\u5ffd\u89c6\u4e86\u5728\u5b9e\u9645\u8bbf\u8c08\u4e2d\u53ef\u80fd\u4f1a\u53d1\u751f\u7684\u5f88\u591a\u7ec6\u8282\u95ee\u9898\u3002\u56e0\u6b64\u6211\u5199\u4e0b\u4e86\u8fd9\u7bc7\u6587\u7ae0\uff0c\u548c\u5927\u5bb6\u5206\u4eab\u8fd9\u4e9b\u5e74\u505a\u7528\u6237\u8bbf\u8c08\u7684\u7ecf\u9a8c\u4e0e\u5fc3\u5f97\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>1. \u627e\u51c6\u76ee\u6807<\/strong><\/span><\/h2>\n<p>\u5728\u53bb\u60f3\u201c\u6211\u8981\u95ee\u4ec0\u4e48\u95ee\u9898\u201d\u524d\uff0c\u5148\u4e13\u6ce8\u4e8e\u5177\u4f53\u7684\u7814\u7a76\u76ee\u6807\u3002\u8bd5\u7740\u53cd\u95ee\u81ea\u5df1\u4ee5\u4e0b\u8fd9\u4e9b\u95ee\u9898\uff0c\u53ef\u4ee5\u5e2e\u52a9\u4f60\u8f7b\u677e\u786e\u5b9a\u7814\u7a76\u76ee\u6807\uff1a<\/p>\n<ol>\n<li>\u8fd9\u6b21\u8bbf\u8c08\u7684\u5177\u4f53\u76ee\u7684\u662f\u4ec0\u4e48\uff1f<\/li>\n<li>\u6211\u4e3a\u4ec0\u4e48\u8981\u8fdb\u884c\u8fd9\u9879\u7814\u7a76\uff1f<\/li>\n<li>\u6211\u8981\u4ece\u8fd9\u9879\u7814\u7a76\u4e2d\u5b66\u5230\u4ec0\u4e48\uff1f<\/li>\n<li>\u6211\u60f3\u8981\u4e86\u89e3\u54ea\u4e9b\u4fe1\u606f\uff1f<\/li>\n<li>\u8c01\u4f1a\u9700\u8981\u8fd9\u4e9b\u4fe1\u606f\uff0c\u4ed6\u4eec\u4f1a\u7528\u8fd9\u4e9b\u4fe1\u606f\u505a\u4ec0\u4e48\uff1f<\/li>\n<\/ol>\n<p>\u628a\u7b54\u6848\u4e00\u4e00\u5199\u4e0b\u6765\uff0c\u5148\u7b3c\u7edf\u540e\u5177\u4f53\u3002\u201c\u4f60\u9700\u8981\u77e5\u9053\u7684\u201d\u548c\u201c\u4f60\u60f3\u77e5\u9053\u7684\u201d\u4e4b\u95f4\u4ec5\u4ec5\u9694\u4e86\u4e00\u5c42\u7eb8\uff0c\u95ee\u504f\u4e86\u65b9\u5411\u5f88\u53ef\u80fd\u5bf9\u7814\u7a76\u4ea7\u751f\u8bef\u5bfc\u3002\u5fd8\u8bb0\u4f60\u7684\u5047\u8bbe\uff0c\u786e\u4fdd\u7814\u7a76\u76ee\u6807\u4e0e\u4f01\u4e1a\u9700\u6c42\u4e00\u81f4\uff0c\u8fdb\u800c\u5236\u5b9a\u5408\u9002\u7684\u4e1a\u52a1\u76ee\u6807\uff0c\u4e0d\u8981\u63ba\u6742\u4e2a\u4eba\u89c2\u70b9\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>2. \u95ee\u5408\u9002\u7684\u95ee\u9898<\/strong><\/span><\/h2>\n<p>\u4e86\u89e3\u7814\u7a76\u76ee\u6807\u5c06\u51b3\u5b9a\u6df1\u5ea6\u8bbf\u8c08\u4e2d\u4f1a\u95ee\u5230\u7684\u5177\u4f53\u95ee\u9898\u3002\u8bbf\u8c08\u6210\u529f\u7684\u5173\u952e\u662f\u95ee\u51fa\u80fd\u53cd\u6620\u201c\u53d7\u8bbf\u8005\u6b63\u5728\u60f3\u4ec0\u4e48\u201d\u7684\u95ee\u9898\uff0c\u800c\u4e0d\u662f\u4f60\u8ba4\u4e3a\u4ed6\u4eec\u6b63\u5728\u60f3\u4ec0\u4e48\u3002\u8981\u505a\u5230\u8fd9\u4e00\u70b9\uff0c\u8bf7\u9075\u5faa\u4ee5\u4e0b\u89c4\u5219\uff1a<\/p>\n<ol>\n<li><strong>\u95ee\u201c\u5f00\u653e\u5f0f\u201d\u95ee\u9898\uff1a<\/strong><br \/>\n\u907f\u514d\u95ee\u90a3\u4e9b\u4f1a\u6697\u793a\u67d0\u4e2a\u7b54\u6848\u4f1a\u6bd4\u53e6\u4e00\u4e2a\u66f4\u597d\u7684\u95ee\u9898\uff0c\u4e5f\u907f\u514d\u90a3\u4e9b\u7b80\u5355\u5230\u53ef\u4ee5\u7528\u201c\u662f\u201d\u6216\u201c\u5426\u201d\u6765\u56de\u7b54\u7684\u95ee\u9898\u3002\u4e00\u4e2a\u597d\u7684\u5f00\u653e\u6027\u95ee\u9898\u662f\uff1a\u201c\u4f60\u65e9\u4e0a\u4e00\u822c\u4f1a\u505a\u4e9b\u4ec0\u4e48\uff1f\u201d \u800c\u4e0d\u662f\uff1a\u201c\u4f60\u65e9\u4e0a\u559c\u6b22\u559d\u5496\u5561\u5417\uff1f\u201d<\/li>\n<li><strong>\u7f29\u5c0f\u8303\u56f4\uff1a<\/strong><br \/>\n\u5728\u6f84\u6e05\u7528\u6237\u56de\u7b54\u65f6\uff0c\u53ef\u4ee5\u7528\u5c01\u95ed\u5f0f\u95ee\u9898\u6765\u7f29\u5c0f\u95ee\u9898\u8303\u56f4\u3002\u4f8b\u5982\uff0c\u5982\u679c\u4f60\u95ee\u201c\u8bf7\u544a\u8bc9\u6211\u5173\u4e8e\u4f60\u79fb\u52a8\u8bbe\u5907\u7684\u4f7f\u7528\u60c5\u51b5\u3002\u201d\uff0c\u800c\u7528\u6237\u56de\u7b54\u53c8\u4e0d\u591f\u5177\u4f53\u65f6\uff0c\u4f60\u53ef\u4ee5\u901a\u8fc7\u95ee\u201c\u4f60\u4e00\u5929\u4f1a\u4f7f\u7528\u79fb\u52a8\u8bbe\u5907\u591a\u957f\u65f6\u95f4\uff08\u5c0f\u65f6\uff09\uff1f\u201d\u6765\u7f29\u5c0f\u8303\u56f4\u3002<\/li>\n<li><strong>\u4e0d\u8981\u76f4\u63a5\u95ee\u201c\u4e3a\u4ec0\u4e48\u201d\uff1a<\/strong><br \/>\n\u53d7\u8bbf\u8005\u53ef\u80fd\u8ba4\u4e3a\u5b83\u5e26\u7740\u8d28\u7591\u7684\u53e3\u543b\uff0c\u6240\u4ee5\u6700\u597d\u91cd\u65b0\u8868\u8ff0\u3002\u4f8b\u5982\uff0c\u4e0e\u5176\u95ee\uff1a\u201c\u4f60\u4e3a\u4ec0\u4e48\u9700\u8981\u8fd9\u6b3e\u5e94\u7528\u8f6f\u4ef6\uff1f\u201d \u4e0d\u5982\u95ee\uff1a\u201c\u4f60\u6700\u559c\u6b22\u8fd9\u6b3e\u5e94\u7528\u8f6f\u4ef6\u7684\u54ea\u4e9b\u4f18\u70b9\uff1f<\/li>\n<li><strong>\u95ee\u7b80\u5355\u7684\u95ee\u9898\uff1a<\/strong><br \/>\n\u5c3d\u91cf\u907f\u514d\u95ee\u9700\u8981\u53cc\u91cd\u56de\u7b54\u6216\u5305\u542b\u53cc\u91cd\u5426\u5b9a\u7684\u95ee\u9898\u3002\u8ba9\u63d0\u95ee\u4fbf\u4e8e\u7406\u89e3\u3002<\/li>\n<li><strong>\u95ee\u7528\u6237\u7684\u7ecf\u5386\uff1a<\/strong><br \/>\n\u4e3a\u4e86\u7ed9\u4eba\u7559\u4e0b\u826f\u597d\u7684\u7b2c\u4e00\u5370\u8c61\uff0c\u4eba\u4eec\u503e\u5411\u4e8e\u5c55\u73b0\u51fa\u81ea\u5df1\u66f4\u597d\u7684\u4e00\u9762\uff0c\u800c\u975e\u771f\u5b9e\u7684\u4e00\u9762\u3002\u7528\u6237\u5e38\u5e38\u4e3a\u4e86\u8fce\u5408\u8bbf\u8c08\u5458\uff0c\u4f1a\u8bf4\u51fa\u4e00\u4e9b\u4e0e\u81ea\u5df1\u7684\u771f\u5b9e\u60f3\u6cd5\u6ca1\u6709\u534a\u6bdb\u94b1\u5173\u7cfb\u7684\u89c2\u70b9\uff0c\u8fd9\u5c31\u662f\u4e3a\u4ec0\u4e48\u9700\u8981\u8ba9\u7528\u6237\u56de\u5fc6\u81ea\u5df1\u7684\u4e2a\u4eba\u7ecf\u5386\u6216\u7279\u5b9a\u4e8b\u4ef6\uff0c\u4ee5\u83b7\u5f97\u5177\u4f53\u8be6\u7ec6\u7684\u7b54\u6848\uff0c\u8fd9\u6837\u95ee\u662f\u975e\u5e38\u660e\u667a\u7684\u3002<\/li>\n<li><strong>\u8ba9\u7528\u6237\u4e3e\u4f8b\uff0c\u800c\u975e\u4f60\u63d0\u4f9b\u4f8b\u5b50\uff1a<\/strong><br \/>\n\u4e3a\u53d7\u8bbf\u8005\u63d0\u4f9b\u4e00\u4e2a\u53ef\u4ee5\u8ffd\u52a0\u9610\u8ff0\u7684\u7a7a\u95f4\uff0c\u4f60\u53ef\u4ee5\u7528\u4ed6\u4eec\uff1a\u201c\u8fd8\u6709\u5176\u4ed6\u7684\u5417\uff1f\u201d\u3001\u201c\u8fd9\u5bf9\u4f60\u6765\u8bf4\u610f\u5473\u7740\u4ec0\u4e48\u2026\u2026\uff1f\u201d\u3001\u201c\u8bf7\u5e2e\u5fd9\u518d\u8bf4\u660e\u4e00\u4e0b\u2026\u2026\u4ee5\u4fbf\u6211\u8be6\u7ec6\u4e86\u89e3\uff1f\u201d\u7b49<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>3. \u9ad8\u6548\u62db\u52df<\/strong><\/span><\/h2>\n<p>\u5982\u679c\u6211\u6bcf\u6b21\u88ab\u95ee\u5230\u201c\u6df1\u5ea6\u8bbf\u8c08\u5230\u5e95\u9700\u8981\u8bbf\u8c08\u591a\u5c11\u540d\u7528\u6237\uff1f\u201c\u65f6\u6211\u90fd\u80fd\u8d5a1\u7f8e\u5143\uff0c\u90a3\u6211\u65e9\u5c31\u6210\u4e3a\u767e\u4e07\u5bcc\u7fc1\u4e86\u3002\u4ee5\u4e0b\u4e09\u6761\u7b80\u5355\u7684\u89c4\u5219\u5c06\u5e2e\u4f60\u786e\u5b9a\u53d7\u8bbf\u8005\u7684\u6570\u91cf\uff1a<\/p>\n<ol>\n<li><strong>\u53d7\u8bbf\u8005\u7684\u6570\u91cf\u53d6\u51b3\u4e8e\u95ee\u9898\u89c4\u6a21\u548c\u76ee\u6807\u7528\u6237\u89c4\u6a21\u3002<\/strong><br \/>\n\u5982\u679c\u4f60\u60f3\u4ece\u201c\u9910\u9986\u8001\u677f\u201d\u90a3\u91cc\u6536\u96c6\u53cd\u9988\uff0c10\u540d\u53d7\u8bbf\u8005\u5c31\u8db3\u591f\u4e86\u3002\u800c\u4f60\u9700\u8981\u8bbf\u8c08\u201c\u89c2\u770b\u7535\u89c6\u8db3\u7403\u6bd4\u8d5b\u7684\u89c2\u4f17\u201d\u65f6\uff0c\u5219\u9700\u8981\u5927\u7ea650\u540d\u4e0d\u540c\u4eba\u53e3\u5b66\u80cc\u666f\u7684\u53d7\u8bbf\u8005\u3002<\/li>\n<li><strong>\u76f8\u6bd4\u8bbf\u8c08\u5927\u91cf\u201c\u5355\u4e00\u4eba\u53e3\u5b66\u80cc\u666f\u201d\u7684\u7528\u6237\uff0c\u4f60\u53ef\u4ee5\u53ea\u8bbf\u8c08\u5c11\u6570\u51e0\u4e2a\u201c\u80cc\u666f\u5404\u4e0d\u76f8\u540c\u201d\u7684\u7528\u6237\u3002<\/strong><br \/>\n\u5f53\u7136\uff0c\u76ee\u6807\u7fa4\u4f53\u5e94\u8be5\u6709\u4e00\u4e9b\u5171\u6027\uff0c\u4f46\u662f\u5728\u5e74\u9f84\u3001\u6536\u5165\u3001\u5174\u8da3\u7b49\u65b9\u9762\u80cc\u666f\u591a\u6837\uff0c\u8fd9\u6837\u4f60\u5c31\u53ef\u4ee5\u5bf9\u8fd9\u4e2a\u7814\u7a76\u8bfe\u9898\u6709\u66f4\u5e7f\u6cdb\u7684\u770b\u6cd5\/\u89c6\u89d2\u3002<\/li>\n<li><strong>\u901a\u8fc7\u9884\u7b97\u6765\u786e\u5b9a\u5177\u4f53\u7684\u8bbf\u8c08\u4eba\u6570\u3002<\/strong><br \/>\n\u8bf7\u8bb0\u4f4f\uff0c\u4e00\u573a\u8bbf\u8c08\u9700\u8981\u5927\u7ea61\u5c0f\u65f6\uff0c\u4f46\u5206\u6790\u4e00\u573a\u7684\u8bbf\u8c08\u6570\u636e\u5219\u9700\u89813\u5c0f\u65f6\u3002\u5982\u679c\u4f60\u7684\u9884\u7b97\u5f88\u5c11\uff0c\u6700\u597d\u6539\u6210\u7b80\u77ed\u7684\u975e\u6b63\u5f0f\u8bbf\u8c08\uff0c\u800c\u4e0d\u662f\u653e\u5f03\u8bbf\u8c08\u3002<\/li>\n<\/ol>\n<blockquote><p><strong>\u8fc7\u5ea6\u7cbe\u7ec6\u7684\u5b9a\u6027\u7814\u7a76\u662f\u5bf9\u8d44\u6e90\u7684\u6d6a\u8d39\u3002 \u6700\u597d\u7684\u7ed3\u679c\u6765\u81ea\u4e8e\u201c\u4e0d\u8d85\u8fc75\u540d\u201d\u7684\u7528\u6237\uff0c\u5e76\u5728\u4f60\u7684\u9884\u7b97\u5185\u5f00\u5c55\u5c3d\u53ef\u80fd\u591a\u7684\u5c0f\u89c4\u6a21\u6d4b\u8bd5\u3002<\/strong><br \/>\n<strong>\u2014\u2014\u96c5\u5404\u5e03\u00b7\u5c3c\u5c14\u68ee\uff08Jakob Nielsen\uff09<\/strong><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>4. \u6784\u5efa\u5f3a\u5927\u573a\u666f<\/strong><\/span><\/h2>\n<p>\u6bcf\u6b21\u8bbf\u8c08\u90fd\u9700\u8981\u5468\u5168\u7684\u51c6\u5907\u3002\u4ece\u4e00\u5f00\u59cb\u5c31\u5217\u51fa\u80fd\u6ee1\u8db3\u4f60\u6240\u9700\u4fe1\u606f\u7684\u6240\u6709\u95ee\u9898\u3002\u540c\u65f6\u5199\u4e0b\u80fd\u60f3\u5230\u7684\u6240\u6709\u95ee\u9898\uff0c\u522b\u5728\u4e4e\u5bf9\u9519\u3002\u4ed4\u7ec6\u601d\u8003\u4f60\u7684\u8bbf\u8c08\u76ee\u7684\u4ee5\u53ca\u60f3\u4e86\u89e3\u7684\u5177\u4f53\u4fe1\u606f\u3002\u5217\u5b8c\u95ee\u9898\u540e\uff0c\u8bf7\u9075\u5faa\u4ee5\u4e0b\u89c4\u5219\uff1a<\/p>\n<ol>\n<li><strong>\u786e\u4fdd\u95ee\u9898\u4ece\u201c\u5bbd\u6cdb\u201d\u5230\u201c\u5177\u4f53\u201d\u3002<\/strong><br \/>\n\u8fd9\u6837\u53ef\u4ee5\u5e2e\u52a9\u53d7\u8bbf\u8005\u8fdb\u5165\u4f7f\u7528\u573a\u666f\u3001\u786e\u8ba4\u4e3b\u9898\u5e76\u51c6\u5907\u597d\u63d0\u4f9b\u66f4\u6df1\u601d\u719f\u8651\u7684\u56de\u7b54\u3002\u5c24\u5176\u662f\u5728\u8bbf\u8c08\u5f00\u59cb\u65f6\u95ee\u4e00\u4e9b\u5bbd\u6cdb\u7684\u95ee\u9898\uff0c\u53ef\u4ee5\u5e2e\u52a9\u53d7\u8bbf\u8005\u653e\u677e\u4e0b\u6765\uff0c\u655e\u5f00\u5fc3\u6249\uff0c\u8fdb\u800c\u5c55\u5f00\u66f4\u8be6\u7ec6\u7684\u5bf9\u8bdd\u3002<\/li>\n<li><strong>\u5173\u6ce8\u7528\u6237\u3002<\/strong><br \/>\n\u5173\u6ce8\u4ed6\u4eec\u7684\u4e3b\u8981\u76ee\u6807\u3001\u52a8\u673a\u3001\u4e60\u60ef\u548c\u75db\u70b9\u3002\u5c3d\u91cf\u907f\u514d\u4e0e\u7814\u7a76\u76ee\u6807\u65e0\u5173\u7684\u8bdd\u9898\u3002<\/li>\n<li><strong>\u5c3d\u91cf\u51cf\u5c11\u5f15\u5bfc\u6027\u95ee\u9898\u3002<\/strong><br \/>\n\u597d\u7684\u95ee\u9898\u662f\u201c\u4f60\u4f7f\u7528\u5916\u5356\u8f6f\u4ef6\u5417\uff1f\u201d\uff0c \u800c\u4e0d\u662f\u201c\u4f60\u591a\u4e45\u4f7f\u7528\u4e00\u6b21Uber Eats\uff1f\u201d<\/li>\n<li><strong>\u907f\u514d\u5728\u8bbf\u8c08\u4e2d\u52a0\u5165\u4f60\u7684\u89c2\u70b9\u3002<\/strong><br \/>\n\u8bbf\u8c08\u7ed3\u679c\u4e0d\u5e94\u53d6\u51b3\u4e8e\u8bbf\u8c08\u5458\u7684\u6280\u5de7\u6216\u884c\u4e3a\uff0c\u4e5f\u4e0d\u5e94\u53d6\u51b3\u4e8e\u5176\u4ed6\u5916\u90e8\u73af\u5883\u56e0\u7d20\u3002<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>5.\u4e0d\u8981\u614c\uff0c\u4fdd\u6301\u53d8\u901a<\/strong><\/span><\/h2>\n<p>\u5c3d\u7ba1\u4f60\u5f88\u53ef\u80fd\u4e3a\u7528\u6237\u8bbf\u8c08\u5236\u5b9a\u4e86\u4e00\u4e2a\u5b8c\u7f8e\u7684\u8ba1\u5212\uff0c\u4f46\u4f60\u4f9d\u7136\u65e0\u6cd5\u9884\u89c1\u4e00\u5207\u3002\u5bf9\u8bbf\u8c08\u4e2d\u7684\u7ec6\u5fae\u53d8\u5316\u4fdd\u6301\u5f00\u653e\u5fc3\u6001\uff0c\u4e0d\u8981\u5bb3\u6015\u5728\u8bbf\u8c08\u4e2d\u63d0\u51fa\u65b0\u95ee\u9898\u3002\u5728\u9002\u5f53\u7684\u65f6\u5019\u5f15\u5165\u65b0\u7684\u4e3b\u9898\u662f\u975e\u5e38\u53d7\u6b22\u8fce\u7684\uff0c\u4f60\u4e5f\u53ef\u4ee5\u968f\u65f6\u8c03\u6574\u95ee\u9898\u7684\u987a\u5e8f\u3002<\/p>\n<p>\u8bf7\u786e\u4fdd\u4f60\u80fd\u63a7\u5236\u6574\u4e2a\u8bbf\u8c08\u8282\u594f\uff0c\u5e76\u4fdd\u6301\u903b\u8f91\u6027\uff0c\u4e0d\u8981\u5728\u8bdd\u9898\u95f4\u968f\u610f\u8df3\u8f6c\u3002\u4e3a\u6b64\uff0c\u8bf7\u9075\u5faa\u4ee5\u4e0b\u89c4\u5219\uff1a<\/p>\n<ol>\n<li><strong>\u505a\u597d\u51c6\u5907\u3002<\/strong><br \/>\n\u5728\u8bbf\u8c08\u524d\u51c6\u5907\u597d\u4f60\u5df2\u7ecf\u5217\u51fa\u7684\u95ee\u9898\u6e05\u5355\uff0c\u786e\u4fdd\u80fd\u591f\u66f4\u597d\u6536\u96c6\u4f60\u60f3\u83b7\u53d6\u7684\u4fe1\u606f\u3002<\/li>\n<li><strong>\u7262\u8bb0\u8ba1\u5212\u3002<\/strong><br \/>\n\u6709\u7ecf\u9a8c\u7684\u8bbf\u8c08\u5458\u4f1a\u5bf9\u8bbf\u8c08\u6d41\u7a0b\u70c2\u719f\u4e8e\u5fc3\uff0c\u8fd9\u6837\u5c31\u53ef\u4ee5\u5728\u8bbf\u8c08\u7684\u4efb\u4f55\u9636\u6bb5\u8fdb\u884c\u95ee\u9898\u7684\u7075\u6d3b\u5207\u6362\uff0c\u4e14\u4e0d\u4f1a\u4e22\u6389\u7814\u7a76\u76ee\u6807\u3002<\/li>\n<li><strong>\u4e0d\u8981\u6267\u62d7\u4e8e\u5f53\u524d\u7684\u8bbf\u8c08\u573a\u666f\u3002<\/strong><br \/>\n\u5982\u679c\u8c08\u8bdd\u504f\u79bb\u4e86\u4e3b\u9898\uff0c\u793c\u8c8c\u5730\u91cd\u65b0\u805a\u7126\uff0c\u5fc5\u8981\u65f6\u751a\u81f3\u53ef\u4ee5\u6362\u4e2a\u8bdd\u9898\u3002\u5173\u952e\u662f\u4fdd\u6301\u7075\u6d3b\u6027\u3002<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>6. \u5c3d\u53ef\u80fd\u5ba2\u89c2<\/strong><\/span><\/h2>\n<p>\u7528\u6237\u8bbf\u8c08\u6cd5\u7684\u77ed\u677f\u5728\u4e8e\u5f88\u96be\u5b8c\u5168\u5ba2\u89c2\uff0c\u56e0\u4e3a\u4eba\u4eec\u503e\u5411\u4e8e\u7528\u81ea\u5df1\u7684\u89c2\u70b9\u53d6\u60a6\u5176\u4ed6\u4eba\uff0c\u8fd9\u4f1a\u5bf9\u8bbf\u8c08\u7ed3\u679c\u4ea7\u751f\u8d1f\u9762\u5f71\u54cd\u3002\u6211\u4eec\u5f88\u96be\u5224\u65ad\u53d7\u8bbf\u8005\u662f\u5426\u5728\u8bf4\u771f\u8bdd\uff0c\u6216\u8005\u4ed6\u4eec\u662f\u5426\u80fd\u591f\u660e\u786e\u8bf4\u51fa\u4ed6\u4eec\u60f3\u8981\u4ec0\u4e48\u3002<\/p>\n<blockquote><p><strong>\u770b\u4ed6\u4eec\u505a\u4e86\u4ec0\u4e48\uff0c\u800c\u4e0d\u662f\u542c\u4ed6\u4eec\u8bf4\u4e86\u4ec0\u4e48\uff0c\u7edd\u5bf9\u4e0d\u8981\u76f8\u4fe1\u4eba\u4eec\u9884\u6d4b\u81ea\u5df1\u672a\u6765\u53ef\u80fd\u4f1a\u505a\u7684\u4e8b\u60c5\u3002<\/strong><\/p>\n<p><strong>\u2014\u2014\u96c5\u5404\u5e03\u00b7\u5c3c\u5c14\u68ee\uff08Jakob Nielsen\uff09<\/strong><\/p><\/blockquote>\n<p>\u4e3a\u4e86\u5e94\u5bf9\u8fd9\u79cd\u98ce\u9669\uff0c\u8bd5\u8bd5\u8fd9\u6837\u505a\uff1a<\/p>\n<ul>\n<li><strong>\u51cf\u5c11\u7814\u7a76\u4e2d\u7684\u4eba\u4e3a\u56e0\u7d20\u3002<\/strong><br \/>\n\u7531\u4e8e\u6bcf\u4e2a\u95ee\u9898\u90fd\u4f1a\u4f7f\u53d7\u8bbf\u8005\u627f\u53d7\u88ab\u4ed6\u4eba\u8bc4\u5224\u7684\u538b\u529b\uff0c\u53d7\u8bbf\u8005\u7684\u56de\u7b54\u6216\u591a\u6216\u5c11\u90fd\u4f1a\u53d7\u5230\u8bbf\u8c08\u5458\u7684\u5f71\u54cd\u3002\u56e0\u6b64\u53ef\u4ee5\u501f\u52a9\u7b2c\u4e09\u65b9\u5de5\u5177\u6765\u6536\u96c6\u53cd\u9988\uff0c\u4f8b\u5982UserTesting \u6216 Lookback\uff08\u7528\u6237\u5728\u7ebf\u6d4b\u8bd5\u5de5\u5177\uff09\uff0c\u4f7f\u6d41\u7a0b\u81ea\u52a8\u5316\u4ee5\u4fbf\u51cf\u5c11\u4eba\u4e3a\u5e72\u9884\u3002<\/li>\n<li><strong>\u627e\u4e0d\u719f\u6089\u7684\u4eba\u6765\u53c2\u52a0\u8bbf\u8c08\u3002<\/strong><br \/>\n\u5982\u679c\u627e\u6765\u719f\u4eba\uff0c\u4ed6\u4eec\u66f4\u6709\u53ef\u80fd\u4ee5\u4f60\u7406\u60f3\u7684\u65b9\u5f0f\u5e2e\u52a9\u4f60\u5b8c\u6210\u7528\u6237\u7814\u7a76\u3002\u7406\u60f3\u60c5\u51b5\u4e0b\uff0c\u5efa\u8bae\u7531\u4e0d\u4e86\u89e3\u9879\u76ee\u76ee\u6807\u548c\u80af\u5b9a\u4e0d\u77e5\u9053\u6f5c\u5728\u8bbe\u8ba1\u95ee\u9898\u7684\u4eba\u5458\u6765\u53c2\u52a0\u8bbf\u8c08\u3002<\/li>\n<li><strong>\u4eba\u4eec\u6240\u8bf4\u7684\u4e0e\u4ed6\u4eec\u6240\u505a\u7684\u5f80\u5f80\u662f\u4e24\u56de\u4e8b\u3002<\/strong><br \/>\n\u5c1d\u8bd5\u5c06\u8bbf\u8c08\u4e0e\u884c\u4e3a\u89c2\u5bdf\uff08\u6216\u7b80\u5355\u7684\u53ef\u7528\u6027\u6d4b\u8bd5\uff09\u7ed3\u5408\u8d77\u6765\uff0c\u4ee5\u4fbf\u6709\u673a\u4f1a\u770b\u5230\u7528\u6237\u7684\u771f\u5b9e\u64cd\u4f5c\uff0c\u8fdb\u800c\u9a8c\u8bc1\u7528\u6237\u6240\u8bf4\u7684\u662f\u5426\u5728\u5b9e\u9645\u64cd\u4f5c\u4e2d\u771f\u7684\u53d1\u751f\u4e86\u3002<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #3366ff;\"><strong>7. 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style=\"color: 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