{"id":7712,"date":"2015-03-13T10:43:42","date_gmt":"2015-03-13T02:43:42","guid":{"rendered":"http:\/\/13tech.com.cn\/?p=7712"},"modified":"2015-03-13T10:46:51","modified_gmt":"2015-03-13T02:46:51","slug":"%e6%9c%8d%e5%8b%99%e8%a8%ad%e8%a8%88%e4%b8%ad%e7%9a%84%e7%b2%be%e5%af%a6%e6%80%9d%e7%b6%ad","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=7712","title":{"rendered":"\u670d\u52d9\u8a2d\u8a08\u4e2d\u7684\u7cbe\u5be6\u601d\u7dad"},"content":{"rendered":"<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-00.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7713\" alt=\"lean_thinking_in_service_design-00\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-00.png\" width=\"540\" height=\"336\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-00.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-00-300x186.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u4e0a\u9031\u672b\u61c9\u9999\u6e2f\u5927\u5b78\u4e2d\u570b\u5546\u696d\u5b78\u9662\u670d\u52d9\u8a2d\u8a08\u8207\u9ad4\u9a57\u7b56\u7565\u5b78\u7a0b\u4e4b\u9080\uff0c\u5206\u4eab\u300a\u670d\u52d9\u8a2d\u8a08\u4e2d\u7684\u7cbe\u76ca\u601d\u7dad\u300b\u4e3b\u984c\uff0c\u4ee5\u4e0b\u6211\u5206\u9801\u9010\u4e00\u8aaa\u660e\uff1a<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u5f15\u8a00\uff1a\u4f60\u4ee5\u70ba\u4f60\u61c2\u53ef\u6236\u55ce\uff1f\u00a0<\/strong><\/h4>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-01.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7714\" alt=\"lean_thinking_in_service_design-01\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-01.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-01.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-01-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u4f60\u4ee5\u70ba\u4f60\u61c2\u5ba2\u6236\u55ce\uff1f\u770b\u770b\u4f60\u8eab\u908a\u6700\u89aa\u5bc6\u7684\u90a3\u4e00\u4f4d\uff0c\u4f60\u9023\u4ed6\/\u5979\u8981\u5403\u4ec0\u9ebc\u90fd\u9084\u731c\u534a\u5929\uff0c\u4f60\u600e\u9ebc\u6562\u8aaa\u4f60\u77ad\u89e3\u5ba2\u6236\uff1f<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u751f\u6d3b\u6848\u4f8b<\/strong><\/h4>\n<p>\u9019\u662f\u6211\u6bcf\u5929\u4e0a\u4e0b\u73ed\u5fc5\u7d93\u7684\u7684\u5730\u9435\u897f\u4e8c\u65d7\u7ad9\u3002<\/p>\n<ul>\n<li>\u4e0a\u5716\u7b2c\u4e00\u683c\u662f\u65e9\u4e0a\u4e0a\u73ed\u6642\u62cd\u7684\uff0c\u5716\u53f3\u908a\u662f\u51fa\u7ad9\uff0c\u5de6\u908a\u662f\u9032\u7ad9\u3002\u65e9\u4e0a\u4e0a\u73ed\u4eba\u591a\uff0c\u51fa\u53e3\u958b\u516b\u500b\u901a\u9053 (\u7da0\u71c8) \u53ef\u6292\u89e3\u4eba\u6f6e\u3002\u8eca\u5ec2\u958b\u9580\u5f8c\u5feb\u8dd1\u52a0\u4e0a\u4e00\u9ede\u597d\u904b\u6c23 (\u597d\u904b\u5c31\u662f\uff1a\u4e0d\u8981\u78b0\u5230\u5c0d\u5411\u4f86\u8eca\u548c\u53e6\u4e00\u689d\u5f9e\u66f4\u90ca\u5340\u9032\u57ce\u63db\u4e58\u7684\u660c\u5e73\u7dda\u4eba\u6f6e) \u53ef\u4ee5\u4e0d\u7528\u6392\u592a\u4e45\u5c31\u80fd\u51fa\u53bb\u3002<\/li>\n<li>\u7b2c\u4e8c\u683c\u662f\u508d\u665a\u4e0b\u73ed\u6642\u62cd\u7684\u3002\u4e0b\u73ed\u8981\u9032\u7ad9\u7684\u4eba\u591a\uff0c\u51fa\u7ad9\u5f97\u4eba\u5c11\uff0c\u4f46\u51fa\u53e3\u9084\u662f\u516b\u500b\u901a\u9053\uff0c\u9032\u7ad9\u7684\u901a\u9053\u4ecd\u7136\u662f\u90a3\u56db\u500b (\u7d05\u71c8)\uff0c\u6240\u4ee5\u4f60\u53ef\u4ee5\u770b\u5230\u4eba\u5168\u90e8\u64e0\u5728\u7ad9\u5916\u9032\u4e0d\u4f86\uff0c\u800c\u51fa\u53e3\u5e7e\u4e4e\u6c92\u4ec0\u9ebc\u4eba\u3002<br \/>\n<a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-03.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7715\" alt=\"lean_thinking_in_service_design-03\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-03.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-03.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-03-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/li>\n<li>\u4e0a\u5716\u7b2c\u4e00\u683c\u53ef\u4ee5\u66f4\u6e05\u695a\u770b\u5230\u6211\u662f\u5f9e\u7ad9\u5167\u5f80\u5916\u62cd\u3002<\/li>\n<li>\u7b2c\u4e8c\u683c\u662f\u6211\u5f9e\u9032\u7ad9\u7684\u65b9\u5411\u5f80\u7ad9\u5167\u62cd\u7684\uff0c\u4f60\u53ef\u4ee5\u5728\u5716\u4e2d\u6587\u5b57\u5f8c\u65b9\u770b\u5230\u90a3\u56db\u500b\u7da0\u71c8\u5165\u53e3\u3002\u50c5\u50c5\u56db\u500b\u901a\u9053\u6839\u672c\u7121\u6cd5\u758f\u6563\u4eba\u6f6e\u3002<\/li>\n<\/ul>\n<p>\u77e5\u9053\u70ba\u4ec0\u9ebc\u4e0d\u8abf\u6574\u4e0a\u4e0b\u73ed\u901a\u9053\u6578\u55ce\uff1f\u56e0\u70ba\u4e2d\u9593\u6709\u9577\u9577\u7684\u6b04\u6746\u5206\u9694\u958b\u9032\u8207\u51fa\u7684\u9053\u8def\uff0c\u4ee5\u81f4\u65bc\u4e0a\u4e0b\u73ed\u5207\u63db\u9032\u51fa\u901a\u9053\u53e3\u9700\u8981\u642c\u52d5\u6b04\u6746\uff0c\u800c\u70ba\u4e86\u300c\u62b5\u79a6\u300d\u4eba\u985e\u7684\u63a8\u64e0\uff0c\u6b04\u6746\u5e95\u90e8\u7528\u5927\u9435\u584a\u56fa\u5b9a\u4f4f\uff0c\u642c\u52d5\u6b04\u6746\u662f\u4ef6\u300c\u82e6\u529b\u6d3b\u300d\u3002\u81f3\u65bc\u77e5\u9053\u70ba\u4ec0\u9ebc\u9700\u8981\u6709\u6b04\u6746\uff1f\u55ef\u2026 \u4ee5\u5f8c\u6709\u6a5f\u6703\u518d\u8aaa\u5427\uff01<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u6d6a\u8cbb\u8207\u50f9\u503c<\/strong><\/h4>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-04.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7717\" alt=\"lean_thinking_in_service_design-04\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-04.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-04.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-04-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u8aaa\u5230\u7cbe\u5be6\u601d\u7dad (Lean Thinking) \u7684\u6838\u5fc3\uff0c\u6211\u6703\u7528\u5169\u500b\u6982\u5ff5\u7684\u516b\u500b\u5b57\u8aaa\u660e\uff1a\u6d88\u9664\u6d6a\u8cbb\u3001\u5275\u9020\u50f9\u503c\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-05.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7720\" alt=\"lean_thinking_in_service_design-05\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-05.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-05.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-05-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u4ec0\u9ebc\u53eb\u505a\u50f9\u503c\uff1f\u80fd\u63d0\u4f9b\u7d66\u5ba2\u6236\u597d\u8655\u7684\u5c31\u6709\u50f9\u503c\u3002Go Pro \u5927\u90e8\u5206\u90fd\u88ab\u7528\u4f86\u62cd\u6975\u9650\u904b\u52d5\u904e\u7a0b\uff0c\u4f46\u5c31\u662f\u6709\u4eba\u62ff\u4f86\u7576\u4f5c\u884c\u8eca\u8a18\u9304\u5668\uff0c\u800c\u4e14\u5927\u8cbb\u5468\u7ae0\u5730\u63a5\u4e86\u4e00\u5806\u7dda\uff0c\u5176\u5be6\uff0c\u53ea\u8981\u5ba2\u6236\u8a8d\u5b9a\u6709\u50f9\u503c\uff0c\u518d\u9ebb\u7169\u4ed6\u90fd\u9858\u610f\u300c\u628a\u6d1e\u88dc\u8d77\u4f86\u300d\u3002\u4e0d\u800c\u9019\u5c31\u662f\u6211\u5e38\u8aaa\u7684\uff0c\u6c38\u9060\u8981\u8a18\u5f97\u6709\u5169\u7a2e\u4eba\uff0c\u53e6\u4e00\u7a2e\u5c31\u662f\u548c\u4f60\u4e0d\u4e00\u6a23\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-06.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7721\" alt=\"lean_thinking_in_service_design-06\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-06.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-06.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-06-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u5de5\u5ee0\u6709\u54ea\u4e9b\u6d6a\u8cbb\uff1f\u5716\u4e2d\u6587\u5b57\u8aaa\u7684\u4e0d\u96e3\u7406\u89e3\u3002\u4f46\u662f\u6709\u4e00\u500b\u4e0d\u5e38\u88ab\u767c\u73fe\u7684\u6d6a\u8cbb\uff1a\u300c\u4e0d\u7b26\u5408\u4f7f\u7528\u8005\u9700\u6c42\u7684\u8a2d\u8a08\u300d\u4e5f\u662f\u6d6a\u8cbb\u3002\u60f3\u60f3\u5728\u6211\u5011\u5de5\u4f5c\u4e2d\u6709\u591a\u5c11\u8a2d\u8a08\u662f\u88ab\u6d6a\u8cbb\u6389\u7684\uff1f\u7528 Photoshop P \u7684\u90a3\u5f35\u5716\u88ab\u8aaa\u6c92\u6709\u610f\u7fa9\uff1f\u7cbe\u5fc3\u505a\u7684 PowerPoint \u7c21\u5831\u4f86\u4e0d\u53ca\u5831\u544a\u5b8c\u6642\u9593\u5c31\u5230\u4e86\uff0c\u66f4\u6158\u7684\u662f\u5927\u5bb6\u9084\u4e0d\u77e5\u9053\u5230\u5e95\u8981\u8868\u9054\u4ec0\u9ebc\uff1b\u5831\u8868\u624d\u8b1b\u4e0d\u5230 5 \u5206\u9418\u8001\u95c6\u5c31\u8aaa\u8981\u96e2\u958b (\u53bb\u958b\u66f4\u91cd\u8981\u7684\u6703\u8b70)\uff0c\u53ea\u597d\u56de\u4f86\u6e96\u5099\u96fb\u68af\u8ac7\u8a71\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-07.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7722\" alt=\"lean_thinking_in_service_design-07\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-07.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-07.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-07-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u6240\u4ee5\uff0c\u5fc5\u9808\u5728\u5de5\u4f5c\u4e2d\u767c\u73fe\u6d6a\u8cbb\uff0c\u4e26\u4e14\u300c\u6709\u7cfb\u7d71\u300d\u5730\u675c\u7d55\u6d6a\u8cbb\u3002\u524d\u9762\u63d0\u5230\u5730\u9435\u7ad9\u7684\u4f8b\u5b50\uff0c\u5982\u679c\u628a\u901a\u9053\u4f9d\u7167\u4e0a\u4e0b\u73ed\u6642\u9593\u8abf\u6574\u5206\u6d41\uff0c\u5c0d\u65bc\u8212\u7de9\u4eba\u6f6e\u6709\u5e6b\u52a9\uff0c\u4f46\u5982\u679c\u53ea\u63a1\u7528\u9019\u7a2e\u65b9\u6cd5\uff0c\u6703\u767c\u73fe\u9084\u662f\u6709\u5f88\u591a\u4eba\u88ab\u64cb\u5728\u5730\u9435\u7ad9\u5916\u9762\u3002\u56e0\u6b64\u5fc5\u9808\u770b\u6574\u9ad4\u800c\u4e0d\u662f\u770b\u5c40\u90e8\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u7cbe\u5be6\u539f\u5247<\/strong><\/h4>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-08.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7723\" alt=\"lean_thinking_in_service_design-08\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-08.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-08.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-08-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u73fe\u5730\u73fe\u7269\u662f\u6211\u6700\u559c\u6b61\u8b1b\u7684\u57fa\u672c\u539f\u5247\u4e4b\u4e00\u3002\u4e0d\u8981\u5750\u5728\u8fa6\u516c\u5ba4\u60f3\u73fe\u5834\u7684\u547d\u6848\u662f\u600e\u9ebc\u767c\u751f\u7684\uff0c\u8d70\u51fa\u53bb\uff0c\u8ddf\u798f\u723e\u6469\u65af\u4e00\u6a23\uff0c\u7528\u5fc3\u89c0\u5bdf\u73fe\u5834\u7684\u4eba (People) \u5883 (Environment) \u7269 (Object)\uff0c\u4e00\u5b9a\u6703\u6709\u4e0d\u4e00\u6a23\u7684\u611f\u53d7\u3002\u6211\u53bb\u904e\u4e0d\u5230\u516d\u576a (18 \u5e73\u65b9\u7c73\u5de6\u53f3) \u4f4f\u4e86\u56db\u500b\u4eba(\u5976\u5976\u3001\u592b\u59bb\u548c\u5c0f\u5b69) \u7684\u5317\u4eac\u57ce\u5e02\u5c45\u6c11\u7684\u5bb6\uff0c\u62dc\u8a2a\u904e 78 \u6b72\u8001\u4eba\u9084\u539a\u984f\u5730\u8e6d\u4e86\u4e00\u9813\u5348\u98ef\uff0c\u53ea\u6709\u8d70\u9032\u4ed6\u5011\u7684\u751f\u6d3b\u624d\u80fd\u5b78\u5230\u4ed6\u5011\u9762\u5c0d\u751f\u6d3b\u6240\u767c\u5c55\u51fa\u4f86\u7684\u5404\u6a23\u667a\u6167\u3002<\/p>\n<blockquote>\n<h5><span style=\"color: #ff0000;\"><strong>Go and see for yourself.<\/strong><\/span><\/h5>\n<\/blockquote>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-09.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7724\" alt=\"lean_thinking_in_service_design-09\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-09.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-09.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-09-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u6574\u7406\u6574\u9813\u662f\u73fe\u5834\u6539\u5584\u7684\u57fa\u790e\u3002\u6211\u627f\u8a8d\u6211\u505a\u7684\u4e0d\u597d\uff0c\u7121\u8ad6\u662f\u5728\u53f0\u5317\u9084\u662f\u5317\u4eac\uff0c\u5728\u5bb6\u5728\u4e16\u5728\u8fa6\u516c\u5ba4\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-10.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7725\" alt=\"lean_thinking_in_service_design-10\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-10.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-10.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-10-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u9019\u662f\u5728\u300aHow Google Works\u300b\u66f8\u4e2d\u770b\u5230\u7684\u4e00\u500b\u6545\u4e8b\uff1a\u73fe\u4efb CEO Larry Page \u5728 2002 \u5e74\u7684\u4e00\u500b\u661f\u671f\u4e94\u4e0b\u5348\uff0c\u7528 A4 \u7d19\u5370\u4e86\u4e00\u4efd\u4ed6\u8a8d\u70ba\u7576\u6642\u9084\u4e0d\u6210\u719f\u7684 Google AdWords \u7684\u554f\u984c\uff0c\u4e26\u5728\u6700\u4e0a\u9762\u5beb\u4e86\u300cTHE ADS SUCKS\u300d\u5e7e\u500b\u5927\u5b57\uff0c\u7136\u5f8c\u4e00\u9023\u4e32\u7684\u4fee\u6539\u3001\u6e2c\u8a66\u8207\u767c\u4f48\u7684\u6545\u4e8b\u3002\u4ee5\u5f8c\u6211\u518d\u628a\u9019\u500b\u6545\u4e8b\u8aaa\u6e05\u695a\uff0c\u7c21\u55ae\u4f86\u8aaa\uff0c\u5c31\u662f\u4e0d\u8981\u6015\u885d\u7a81\uff0c\u8b93\u554f\u984c\u6d6e\u73fe\uff0c\u624d\u6709\u6a5f\u6703\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n<blockquote>\n<h5><span style=\"color: #ff0000;\"><strong>Given enough eyeballs, every bug is shallow.<\/strong><\/span><\/h5>\n<\/blockquote>\n<p>&nbsp;<\/p>\n<h4><strong>\u7cbe\u5be6\u6848\u4f8b<\/strong><\/h4>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-11.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7726\" alt=\"lean_thinking_in_service_design-11\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-11.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-11.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-11-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>Amazon \u5f9e 2007 \u5e74\u5f15\u9032\u7cbe\u5be6\u751f\u7522\u7684\u6d41\u7a0b\uff0c\u4ed6\u5011\u8a8d\u8b58\u5230\u300c\u4eba\u300d\u624d\u662f\u9019\u4e9b\u5de5\u5177\u8207\u65b9\u6cd5\u7684\u5275\u9020\u8005\u8207\u63a8\u52d5\u8005\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-12.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7727\" alt=\"lean_thinking_in_service_design-12\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-12.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-12.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-12-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u4ed6\u5011\u77e5\u9053\u6a19\u6e96\u4f5c\u696d (Standard Work) \u548c\u4f5c\u696d\u8aaa\u660e\u66f8 (Operation Menu) \u4e00\u5b9a\u6703\u4e0d\u4e00\u6a23\uff0c\u60f3\u8981\u77e5\u9053\u5982\u4f55\u4e0d\u4e00\u6a23\uff0c\u5c31\u73fe\u5730\u73fe\u7269\u5230\u73fe\u5834\u64cd\u4f5c\u770b\u770b\u5c31\u77e5\u9053\u3002\u6211\u8209\u4e86\u4ed6\u5011\u7684\u4f8b\u5b50\uff1a\u539f\u672c\u4f30\u8a08\u300c20 \u5206\u9418\u300d\u6383\u63cf\u5b8c\u4e00\u53f0\u8eca\u7684\u7269\u54c1\u4e0a\u67b6\uff0c\u7d50\u679c\u8db3\u8db3\u82b1\u4e86\u300c45 \u5206\u9418\u300d\uff0c\u539f\u56e0\u662f\u2026 \u6383\u63cf\u5668\u7121\u6cd5\u4e00\u6b21\u6210\u529f\u6383\u63cf\u6210\u529f\uff0c\u64cd\u4f5c\u8005\u5fc5\u9808\u5de6\u653e\u53f3\u64fa\u624d\u80fd\u5b8c\u6210\u5de5\u4f5c\uff0c\u53e6\u5916\uff0c\u5373\u4f7f\u5546\u54c1\u6a19\u7c64\u6b63\u5e38\u9ecf\u8cbc\uff0c\u6383\u63cf\u5668\u7684\u6027\u80fd\u8001\u5316\u8207\u96fb\u6c60\u6c92\u96fb\u4e5f\u662f\u554f\u984c\uff0c\u90a3\u300c20 \u5206\u9418\u300d\u662f\u600e\u9ebc\u5b9a\u51fa\u4f86\u7684\uff1f\u4e0d\u5c31\u662f\u7528\u300c\u6383\u63cf\u4e00\u6b21\u6210\u529f\u7684\u6642\u9593\u300dx \u300c\u5546\u54c1\u6578\u76ee\u300d\u6240\u5f97\u5230\u7684\u7d50\u679c\u55ce\uff01<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-13.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7728\" alt=\"lean_thinking_in_service_design-13\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-13.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-13.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-13-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u4e0d\u8981\u4ee5\u70ba\u9019\u4e9b\u5c0f\u5c0f\u7684\u6539\u5584\u6c92\u4ec0\u9ebc\uff0c\u65e5\u7a4d\u6708\u7d2f\u5c31\u6703\u770b\u5230\u6210\u679c\uff0c\u5c31\u6703\u770b\u5230\u5f71\u97ff\u529b\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-14.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7729\" alt=\"lean_thinking_in_service_design-14\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-14.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-14.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-14-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u300c\u4fe1\u4efb\u300d(\u6216\u300c\u6388\u6b0a\u300d) \u662f\u7cbe\u5be6\u601d\u7dad\u7684\u4e00\u500b\u50f9\u503c\u89c0\uff0cAmazon \u8b93\u5ba2\u670d\u5728\u63a5\u5230\u4e00\u5b9a\u6b21\u6578\u7684\u4e0d\u826f\u53cd\u61c9\u5f8c\uff0c\u53ef\u4ee5\u6c7a\u5b9a\u662f\u5426\u8b93\u7522\u54c1\u66ab\u505c\u51fa\u8ca8\uff0c\u76f4\u5230\u4e0d\u826f\u54c1\u6539\u5584\u5b8c\u6210\u70ba\u6b62\u3002\u60f3\u60f3\u770b\uff0c\u5ba2\u670d\u4eba\u54e1\u548c\u5ba2\u6236\u6709\u7b2c\u4e00\u624b\u7684\u63a5\u89f8\uff0c\u96d6\u7136\u5f88\u91cd\u8981\uff0c\u4f46\u901a\u5e38\u662f\u6703\u516c\u53f8\u88ab\u907a\u5fd8\uff0cAmazon \u9019\u9ebc\u505a\uff0c\u7121\u7591\u662f\u76f8\u4fe1\u5ba2\u670d\u4eba\u54e1\u7684\u5224\u65b7\u4e26\u85c9\u6b64\u5efa\u7acb\u8d77\u5176\u54c1\u8cea\u9ad4\u7cfb\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-15.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7730\" alt=\"lean_thinking_in_service_design-15\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-15.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-15.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-15-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u7576\u7136\uff0c\u300c\u6539\u5584\u300d\u662f\u6c38\u7121\u6b62\u76e1\u7684\u3002Amazon \u4e5f\u662f\u6703\u4e82\u5806\u7269\u54c1\u7d19\u7bb1\u6216\u5546\u54c1\u7684\u3002<\/p>\n<blockquote>\n<h5><span style=\"color: #ff0000;\"><strong>\u6c92\u6709\u6700\u597d\uff0c\u53ea\u6709\u66f4\u597d\uff01<\/strong><\/span><\/h5>\n<h5><span style=\"color: #ff0000;\"><strong>Nothing is ever good enough<\/strong><\/span><\/h5>\n<\/blockquote>\n<h4><\/h4>\n<h4><strong>\u670d\u52d9\u8a2d\u8a08<\/strong><\/h4>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-16.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7731\" alt=\"lean_thinking_in_service_design-16\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-16.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-16.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-16-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u670d\u52d9\u662f\u7528\u6236\u53d6\u5f97\u50f9\u503c\u6240\u7d93\u6b77\u4e00\u9023\u4e32\u7684\u6d3b\u52d5\u3002<\/p>\n<p>\u95dc\u9375\u5b57\u662f\uff1a\u53d6\u5f97\u3001\u50f9\u503c\u3001\u7d93\u6b77\u3001\u4e00\u9023\u4e32\u7684\u6d3b\u52d5\u3002<\/p>\n<ol>\n<li>\u5982\u4f55\u53d6\u5f97\uff1f<\/li>\n<li>\u54ea\u4e9b\u50f9\u503c\uff1f<\/li>\n<li>\u4ec0\u9ebc\u7d93\u6b77 (\u6216\u9ad4\u9a57)\uff1f<\/li>\n<li>\u54ea\u4e9b\u4e00\u9023\u4e32\u7684\u6d3b\u52d5\uff1f<\/li>\n<\/ol>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-17.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7732\" alt=\"lean_thinking_in_service_design-17\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-17.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-17.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-17-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u300aThis is Service Design\u300b\u66f8\u4e2d\u63d0\u51fa\u670d\u52d9\u7684\u4e94\u5927\u7279\u6027\uff1a\u5206\u5225\u662f (\u6c92\u6709\u4e2d\u6587\u7248\uff0c\u6211\u81ea\u5df1\u7ffb\u8b6f\u7684)<\/p>\n<ol>\n<li>\u4ee5\u4eba\u70ba\u672c (User-Centered)<\/li>\n<li>\u5171\u540c\u5275\u9020 (Co-Creative)<\/li>\n<li>\u6642\u9593\u5e8f\u5217 (Sequencing)<\/li>\n<li>\u7559\u4e0b\u8db3\u8de1 (Evidencing)<\/li>\n<li>\u5168\u5c40\u601d\u8003 (Holistic)<\/li>\n<li>\u6211\u6703\u518d\u5f8c\u7e8c\u6587\u7ae0\u4e2d\u591a\u8ac7\u9019\u5e7e\u9805\u3002<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h4><strong>\u8ac7\u670d\u52d9\u8a2d\u8a08\u6703\u8ac7\u5230\u2026<\/strong><\/h4>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-18.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7733\" alt=\"lean_thinking_in_service_design-18\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-18.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-18.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-18-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u63a5\u89f8\u9ede (Touchpoint) \u662f\u6307\uff1a<\/p>\n<blockquote>\n<h5><span style=\"color: #ff0000;\"><strong>\u7528\u6236\u70ba\u4e86\u9054\u5230\u67d0\u500b\u76ee\u7684 (why)\uff0c\u7d93\u7531\u67d0\u4e9b\u7ba1\u9053 (where\/when\/how) \u8207\u4f01\u696d\u7522\u751f\u4e92\u52d5 (what\/who) \u7684\u9ede\u3002<\/strong><\/span><\/h5>\n<\/blockquote>\n<p>\u60f3\u60f3\u53bb\u9910\u5ef3\u7528\u9910\u6642\u6703\u548c\u9910\u5ef3\u6709\u591a\u5c11\u4e92\u52d5\uff1a\u9910\u5ef3\u62db\u724c\u3001\u670d\u52d9\u8072\u5e36\u4f4d\u3001\u9910\u684c\u9910\u6905\u3001\u9ede\u9910\u3001\u83dc\u55ae\u3001\u9910\u5177\u2026\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-19.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7734\" alt=\"lean_thinking_in_service_design-19\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-19.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-19.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-19-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u5ba2\u6236\u9ad4\u9a57\u5730\u5716\uff0c\u6709\u4eba\u7528 Customer Experience Map\uff0c\u4e5f\u6709\u4eba\u7528 User Journey Map\u3001Customer Journey Map\u3001User Experience Map\uff0c\u6211\u662f\u4e0d\u6703\u628a\u5b83\u5011\u5728\u5b78\u8853\u4e0a\u5206\u958b\u4f86\u770b\uff0c\u6211\u8981\u7684\u662f\u5be6\u7528\u6027\u3002<\/p>\n<blockquote>\n<h5><span style=\"color: #ff0000;\"><strong>\u5f9e\u5ba2\u6236\u7684\u89d2\u5ea6\u51fa\u767c\u53bb\u770b\u5ba2\u6236\u9ad4\u9a57\u3002\u9ad4\u9a57\u5730\u5716\u8981\u80fd\u56de\u7b54 How it is experienced\uff1f\u7684\u554f\u984c\u3002<\/strong><\/span><\/h5>\n<\/blockquote>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-20.png\"><img loading=\"lazy\" alt=\"lean_thinking_in_service_design-20\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-20.png\" width=\"540\" height=\"405\" \/><\/a><\/p>\n<p>\u670d\u52d9\u85cd\u5716 (Service Blueprint)\uff0c\u52a0\u5165\u4f01\u696d\u89c0\u9ede\uff0c\u5c55\u793a\u7684\u662f<\/p>\n<blockquote>\n<h5><span style=\"color: #ff0000;\"><strong>\u517c\u9867\u5ba2\u6236\u548c\u4f01\u696d\u7684\u670d\u52d9\u6d41\u7a0b\uff0c\u670d\u52d9\u85cd\u5716\u8981\u80fd\u56de\u7b54\uff1aHow it works? \u7684\u554f\u984c\u3002<\/strong><\/span><\/h5>\n<\/blockquote>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-21.png\"><img loading=\"lazy\" alt=\"lean_thinking_in_service_design-21\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-21.png\" width=\"540\" height=\"405\" \/><\/a><\/p>\n<p>\u4f60\u53ef\u4ee5\u628a\u9ad4\u9a57\u5730\u5716\u770b\u4f5c\u662f AS-IS (\u73fe\u5728)\uff0c\u670d\u52d9\u85cd\u5716\u770b\u4f5c\u662f TO-BE (\u672a\u4f86)\u3002\u7d93\u7531<\/p>\n<p>\u7d50\u5408\u9ad4\u9a57\u5730\u5716\u548c\u670d\u52d9\u85cd\u5716\u4fbf\u80fd\u66f4\u5168\u9762\u5730\u6aa2\u8996\u6574\u500b\u670d\u52d9\u6d41\u7a0b\u3002<\/p>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-22.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7737\" alt=\"lean_thinking_in_service_design-22\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-22.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-22.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-22-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u56de\u5230\u670d\u52d9\u8a2d\u8a08\u4e2d\u7684\u8a2d\u8a08\u601d\u7dad\uff0c\u6700\u5f8c\u6211\u8981\u5927\u5bb6\u60f3\u60f3\u5de5\u4f5c\u4e2d\u6709\u591a\u5c11\u300c\u6d6a\u8cbb\u300d\u3002<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>\u7d50\u8a9e<\/strong><\/h4>\n<p><a href=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-23.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-7738\" alt=\"lean_thinking_in_service_design-23\" src=\"http:\/\/13tech.com.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-23.png\" width=\"540\" height=\"405\" srcset=\"https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-23.png 540w, https:\/\/www.uxren.cn\/wp-content\/uploads\/2015\/03\/lean_thinking_in_service_design-23-300x225.png 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/a><\/p>\n<p>\u9019\u662f\u6211\u7e3d\u7d50\u51fa\u4f86\u7684\u4e94\u500b\u7d50\u8ad6\u3002<\/p>\n<p>&nbsp;<\/p>\n<address>\u6587\u7ae0\u53ca\u9876\u90e8\u56fe\u7247\u6765\u6e90\uff1a<a href=\"http:\/\/www.innofaci.com\/2015\/01\/28\/description-page-by-page-lean-thinking-in-service-design\" target=\"_blank\">innofaci<\/a><\/address>\n<address><span style=\"font-size: 14px; line-height: 1.5em;\">\u00a0<\/span><\/address>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4e0a\u9031\u672b\u61c9\u9999\u6e2f\u5927\u5b78\u4e2d\u570b\u5546\u696d\u5b78\u9662\u670d\u52d9\u8a2d\u8a08\u8207\u9ad4&#46;&#46;&#46;<\/p>\n","protected":false},"author":1,"featured_media":7713,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[47],"tags":[2605],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/7712"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7712"}],"version-history":[{"count":4,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/7712\/revisions"}],"predecessor-version":[{"id":7740,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/7712\/revisions\/7740"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/7713"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}