{"id":8610,"date":"2015-03-31T11:04:07","date_gmt":"2015-03-31T03:04:07","guid":{"rendered":"http:\/\/13tech.com.cn\/?p=8610"},"modified":"2017-01-06T20:22:05","modified_gmt":"2017-01-06T12:22:05","slug":"%e3%80%90uxren%e8%af%91%e3%80%91%e5%8f%af%e7%94%a8%e6%80%a7%e6%96%b9%e6%b3%95%e9%9b%86%e9%94%a6","status":"publish","type":"post","link":"https:\/\/www.uxren.cn\/?p=8610","title":{"rendered":"\u3010UXRen\u8bd1#58\u3011\u53ef\u7528\u6027\u65b9\u6cd5\u96c6\u9526\uff08\u4e0a\u7bc7\uff09"},"content":{"rendered":"

\"Usability-Methods-00\"<\/a><\/p>\n

\u4e00\u3001\u5361\u7247\u5206\u7c7b\uff08Card Sorting\uff09<\/strong><\/h4>\n

\u5361\u7247\u5206\u7c7b\u662f\u4e00\u79cd\u7406\u89e3\u7528\u6237\u662f\u5982\u4f55\u7ec4\u7ec7\u7f51\u7ad9\u4e0a\u5404\u79cd\u4fe1\u606f\u7684\u6709\u6548\u5de5\u5177\u3002\u201c\u5361\u7247\u5206\u7c7b\u201d\u4e00\u8bcd\u8bcd\u6e90\u4e8e\u65e9\u671f\u7684\u5b9e\u9a8c\u65b9\u5f0f\uff1a\u628a\u4e00\u4e2a\u5355\u8bcd\u6216\u8bcd\u7ec4\u5199\u5728\u4fbf\u7b7e\u7eb8\u4e0a\uff0c\u6709\u65f6\u4f1a\u5c06\u5177\u4f53\u7684\u5b9a\u4e49\u548c\u4e00\u4e9b\u989d\u5916\u4fe1\u606f\u5199\u5728\u80cc\u9762\u3002\u5361\u7247\u5206\u7c7b\u6cd5\u53ef\u5206\u4e3a\u4e24\u7c7b\uff1a\u5f00\u653e\u5f0f\u5361\u7247\u5206\u7c7b\u548c\u5c01\u95ed\u5f0f\u5361\u7247\u5206\u7c7b\u3002<\/span><\/p>\n

1.1 \u5f00\u653e\u5f0f\u5361\u7247\u5206\u7c7b\uff08Open Card Sort\uff09<\/strong><\/h5>\n

\u5728\u5f00\u653e\u5f0f\u5361\u7247\u5206\u7c7b\u4e2d\uff0c\u53c2\u4e0e\u8005\u4f1a\u62ff\u5230\u4e00\u53e0\u5361\u7247\uff0c\u7136\u540e\u6839\u636e\u81ea\u5df1\u7684\u5e38\u8bc6\u628a\u5b83\u4eec\u5206\u6210\u82e5\u5e72\u5361\u7247\u7ec4\uff08\u5206\u7ec4\u6ca1\u6709\u5bf9\u9519\u4e4b\u5206\uff09\u3002\u4e4b\u540e\uff0c\u4ed6\u4eec\u9700\u8981\u7ed9\u6240\u6709\u7684\u5361\u7247\u7ec4\u547d\u540d\u3002<\/span><\/p>\n

1.2 \u5c01\u95ed\u5f0f\u5361\u7247\u5206\u7c7b\uff08Closed Card Sort\uff09<\/strong><\/h5>\n

\u5728\u5c01\u95ed\u5f0f\u5361\u7247\u5206\u7c7b\u4e2d\uff0c\u53c2\u4e0e\u8005\u9996\u5148\u4f1a\u77e5\u9053\u6bcf\u4e2a\u5361\u7247\u7ec4\u7684\u540d\u5b57\uff0c\u7136\u540e\u4ed6\u4eec\u9700\u8981\u628a\u6240\u6709\u7684\u5361\u7247\u653e\u5165\u8fd9\u4e9b\u9884\u5148\u8bbe\u5b9a\u597d\u7684\u5361\u7247\u7ec4\u91cc\u3002\u534a\u5c01\u95ed\u5f0f\u5361\u7247\u5206\u7c7b\u662f\u5c01\u95ed\u5f0f\u5361\u7247\u5206\u7c7b\u7684\u53d8\u79cd\u3002\u5728\u534a\u5c01\u95ed\u5f0f\u5361\u7247\u5206\u7c7b\u4e2d\uff0c\u53c2\u4e0e\u8005\u9996\u5148\u4f1a\u6839\u636e\u5c01\u95ed\u5f0f\u5361\u7247\u5206\u7c7b\u7684\u6d41\u7a0b\uff0c\u5c06\u5361\u7247\u5206\u7ec4\u3002\u4e0d\u540c\u7684\u662f\u53c2\u4e0e\u8005\u53ef\u4ee5\u66f4\u6539\u5361\u7247\u7ec4\u7684\u540d\u5b57\uff0c\u5e76\u4e14\u53ef\u4ee5\u65b0\u589e\u6216\u5220\u9664\u5361\u7247\u7ec4\u3002<\/span><\/p>\n

\u5361\u7247\u5206\u7c7b\u7684\u7ed3\u679c\u53ef\u4ee5\u7528\u6765\u7ec4\u7ec7\u5e94\u7528\u7a0b\u5e8f\u6216\u8005\u7f51\u7ad9\u7684\u4fe1\u606f\u67b6\u6784\u3002\u8bb8\u591a\u7528\u6237\u7814\u7a76\u5458\u76ee\u524d\u4ecd\u7136\u4f7f\u7528\u4fbf\u7b7e\u7eb8\uff0c\u800c\u73b0\u5728\u4e5f\u6709\u4e00\u4e9b\u6bd4\u8f83\u597d\u7684\u5361\u7247\u5206\u7c7b\u7a0b\u5e8f\u548c\u7f51\u7ad9\u3002\u8fd9\u4e9b\u8f6f\u4ef6\u53ef\u4ee5\u63d0\u4f9b\u805a\u7c7b\u5206\u6790\u4ee5\u53ca\u5176\u4ed6\u4e00\u4e9b\u6709\u7528\u6570\u636e\uff0c\u975e\u5e38\u5bb9\u6613\u64cd\u4f5c\uff08\u4f60\u4e0d\u5fc5\u50cf\u4f7f\u7528\u4fbf\u7b7e\u7eb8\u90a3\u6837\u8d39\u65f6\u8d39\u529b\uff0c\u6216\u8005\u62c5\u5fc3\u5361\u7247\u4e22\u5931\uff09\uff0c\u800c\u4e14\u65e0\u7eb8\u5316\u4f1a\u66f4\u73af\u4fdd\u3002\u4e00\u4e9b\u6bd4\u8f83\u6709\u540d\u7684\u5361\u7247\u5206\u7c7b\u8f6f\u4ef6\u6709\uff1aXSort \uff08\u652f\u6301Mac\uff09\uff0cWebSort\uff08\u540c\u65f6\u652f\u6301Mac\u548cPC\uff09\u3002<\/span><\/p>\n

 <\/p>\n

\u4e8c\u3001\u8ba4\u77e5\u8d70\u67e5\uff08Cognitive Walkthroughs\uff09<\/strong><\/h4>\n

\u4e3a\u4e86\u8bc4\u4f30\u7f51\u7ad9\u7684\u53ef\u7528\u6027\uff0c\u82e5\u5e72\u540d\u53ef\u7528\u6027\u4e13\u5bb6\u6839\u636e\u7f51\u7ad9\u7684\u51e0\u4e2a\u6700\u5178\u578b\u7684\u7684\u7528\u6237\u4efb\u52a1\u6765\u8fdb\u884c\u201c\u8d70\u67e5\u201d\u3002\u8d70\u67e5\u7684\u8fc7\u7a0b\u9700\u8981\u4e00\u6b65\u4e00\u6b65\u6765\uff0c\u5728\u6bcf\u4e00\u4e2a\u6b65\u9aa4\u4e2d\uff0c\u53ef\u7528\u6027\u4e13\u5bb6\u9700\u8981\u56de\u7b54\u4ee5\u4e0b\u56db\u4e2a\u95ee\u9898\uff1a<\/span><\/p>\n

    \n
  1. \u7528\u6237\u4f1a\u52aa\u529b\u83b7\u5f97\u6b63\u786e\u7ed3\u679c\u5417\uff1f \uff08\u7528\u6237\u662f\u5426\u4f1a\u4f5c\u51fa\u7f51\u7ad9\uff0f\u7cfb\u7edf\u9884\u671f\u7684\u884c\u4e3a\uff1a\u5982\u6253\u5370\u6587\u4ef6\u65f6\uff0c\u662f\u5426\u4f1a\u9009\u62e9\u6253\u5370\u673a\uff09<\/li>\n
  2. \u7528\u6237\u4f1a\u6ce8\u610f\u5230\u6b63\u786e\u7684\u64cd\u4f5c\u6b65\u9aa4\u6216\u65b9\u5f0f\u5417\uff1f \uff08\u6309\u94ae\u662f\u5426\u660e\u663e\uff09<\/li>\n
  3. \u7528\u6237\u4f1a\u628a\u6b63\u786e\u7684\u64cd\u4f5c\u6b65\u9aa4\u4e0e\u52aa\u529b\u5c1d\u8bd5\u83b7\u5f97\u7684\u7ed3\u679c\u8054\u7cfb\u8d77\u6765\u5417\uff1f \uff08\u70b9\u51fb\u6309\u94ae\u540e\u5c31\u53ef\u4ee5\u5b8c\u6210\u9009\u62e9\u6253\u5370\u673a\u7684\u64cd\u4f5c\uff09<\/li>\n
  4. \u5728\u6b63\u786e\u7684\u64cd\u4f5c\u4e4b\u540e\uff0c\u7528\u6237\u662f\u5426\u80fd\u5f97\u5230\u5408\u9002\u7684\u53cd\u9988\uff1f\uff08\u9009\u62e9\u597d\u4e86\u6253\u5370\u673a\uff0c\u7cfb\u7edf\u662f\u5426\u6709\u53cd\u9988\u4fe1\u606f\uff09<\/li>\n<\/ol>\n

    \u53ef\u7528\u6027\u4e13\u5bb6\u9700\u8981\u5bf9\u8fc7\u7a0b\u4e2d\u7684\u6bcf\u4e00\u4e2a\u6b65\u9aa4\u521b\u5efa\u4e00\u4e2a\u201c\u6210\u529f\u6545\u4e8b\u201d\u3002\u5982\u679c\u67d0\u4e2a\u6b65\u9aa4\u6ca1\u6cd5\u505a\u5230\uff0c\u90a3\u4e48\u4ed6\u9700\u8981\u521b\u9020\u4e00\u4e2a\u201c\u5931\u8d25\u6545\u4e8b\u201d\uff0c\u8be6\u7ec6\u8bf4\u660e\u7528\u6237\u65e0\u6cd5\u5b8c\u6210\u4efb\u52a1\u7684\u539f\u56e0\u3002\u8fd9\u4e9b\u89c2\u70b9\u53ef\u4ee5\u88ab\u7528\u6765\u63d0\u9ad8\u53ef\u7528\u6027\u3002<\/span><\/p>\n

    \u00a0<\/span><\/p>\n

    \u4e09\u3001\u542f\u53d1\u5f0f\u8bc4\u4f30\uff08Heuristic Evaluation\uff09<\/strong><\/h4>\n

    \u542f\u53d1\u5f0f\u8bc4\u4f30\uff0c\u53c8\u79f0\u53ef\u7528\u6027\u8bc4\u5ba1\uff0c\u662f\u7531\u4e00\u4f4d\u6216\u8005\u591a\u4f4d\u4eba\u56e0\u5de5\u7a0b\u4e13\u5bb6\u5bf9\u754c\u9762\u8fdb\u884c\u8bc4\u4f30\u3002\u8bc4\u4f30\u8005\u6839\u636eJakob Nielsen\u535a\u58eb\u4e8e1994\u5e74\u63d0\u51fa\u7684\u5341\u6761\u53ef\u7528\u6027\u539f\u5219\u6765\u8861\u91cf\u754c\u9762\u7684\u53ef\u7528\u6027\u3001\u6709\u6548\u6027\u548c\u6548\u7387\u3002\u8fd9\u5341\u6761\u53ef\u7528\u6027\u539f\u5219\u4f1a\u968f\u7740\u66f4\u591a\u7528\u6237\u7814\u7a76\u7684\u6df1\u5165\uff0c\u548c\u66f4\u591a\u7ec8\u7aef\u8bbe\u5907\u7684\u51fa\u73b0\u8fdb\u884c\u4e0d\u65ad\u6f14\u8fdb\u3002\u76ee\u524d\u8fd9\u5341\u6761\u5305\u62ec\uff1a<\/span><\/p>\n

    3.1 \u7cfb\u7edf\u72b6\u6001\u7684\u53ef\u89c6\u6027\uff08Visibility of System Status\uff09<\/strong><\/h5>\n

    \u9700\u8981\u53ca\u65f6\u5e76\u4e14\u6070\u5f53\u7684\u5c06\u7cfb\u7edf\u7684\u72b6\u6001\u544a\u77e5\u7528\u6237\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff1a\u5f53\u8f7d\u5165\u65f6\u95f4\u8f83\u957f\u65f6\uff0c\u663e\u793a\u4e00\u4e2a\u8fdb\u5ea6\u6761\u548c\uff08\u6216\uff09\u9884\u4f30\u7684\u8f7d\u5165\u65f6\u95f4\u3002\u8fd9\u6837\u7528\u6237\u5c31\u53ef\u4ee5\u77e5\u9053\u5230\u5e95\u8fd8\u9700\u8981\u7b49\u5f85\u591a\u4e45\u3002<\/span><\/p>\n

    3.2 \u7cfb\u7edf\u548c\u771f\u5b9e\u4e16\u754c\u7684\u76f8\u4f3c\u6027\uff08Match Between System and the Real World\uff09<\/strong><\/h5>\n

    \u4f7f\u7528\u7528\u6237\u4e60\u60ef\u7684\u8bf4\u6cd5\u548c\u6982\u5ff5\uff0c\u800c\u4e0d\u662f\u4e00\u4e9b\u7a0b\u5e8f\u5458\u8bed\u8a00\u3002\u4fe1\u606f\u5448\u73b0\u9700\u8981\u505a\u5230\u81ea\u7136\u3001\u5408\u7406\uff0c\u5c3d\u91cf\u4e0e\u7528\u6237\u5728\u771f\u5b9e\u4e16\u754c\u4e2d\u770b\u5230\u7684\u65b9\u5f0f\u4fdd\u6301\u4e00\u81f4\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff1a\u5728\u8bbe\u8ba1\u9762\u5411\u513f\u7ae5\u7684\u7f51\u7ad9\u65f6\uff0c\u9700\u8981\u4f7f\u7528\u513f\u7ae5\u719f\u6089\u7684\u90a3\u79cd\u7b80\u5355\u3001\u751f\u52a8\u7684\u8bed\u8a00\u3002\u4fe1\u606f\u7ec4\u7ec7\u65b9\u5f0f\u4e5f\u8981\u5c3d\u91cf\u548c\u513f\u7ae5\u7ecf\u5e38\u89c1\u5230\u7684\u4e1c\u897f\u4fdd\u6301\u4e00\u81f4\u3002<\/span><\/p>\n

    3.3 \u8ba9\u7528\u6237\u6709\u63a7\u5236\u6743\uff08<\/strong>User Control and Freedom<\/strong>\uff09<\/strong><\/h5>\n

    \u7528\u6237\u5728\u4e0e\u7cfb\u7edf\u7684\u4ea4\u4e92\u8fc7\u7a0b\u4e2d\uff0c\u9700\u8981\u611f\u53d7\u5230\u5bf9\u7cfb\u7edf\u7684\u64cd\u63a7\uff0c\u800c\u4e0d\u662f\u76f8\u53cd\u88ab\u7cfb\u7edf\u6240\u64cd\u63a7\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff1a\u63d0\u4f9b\u64a4\u9500\u548c\u91cd\u505a\u529f\u80fd\uff0c\u8ba9\u7528\u6237\u53ef\u4ee5\u5f88\u5bb9\u6613\u7684\u9000\u51fa\u7cfb\u7edf\u3002<\/span><\/p>\n

    3.4 \u4fdd\u6301\u4e00\u81f4\u6027\u548c\u6807\u51c6\u6027\uff08Consistency and Standards\uff09<\/strong><\/h5>\n

    \u754c\u9762\u4e0a\u6240\u6709\u7684\u63a7\u4ef6\u3001\u56fe\u6807\u3001\u672f\u8bed\u548c\u62a5\u9519\u4fe1\u606f\u90fd\u9700\u8981\u4fdd\u6301\u4e00\u81f4\u3002\u5e76\u4e14\u5c3d\u91cf\u7b26\u5408\u6240\u5904\u5e73\u53f0\u7684\u8bbe\u8ba1\u51c6\u5219\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff1a\u4f7f\u7528\u7528\u6237\u719f\u6089\u7684\u56fe\u6807\uff0c\u800c\u4e0d\u662f\u91cd\u65b0\u521b\u9020\u5168\u65b0\u7684\u56fe\u6807\u3002<\/span><\/p>\n

    3.5 \u9632\u6b62\u7528\u6237\u51fa\u9519\uff08Error Prevention\uff09<\/strong><\/h5>\n

    \u901a\u8fc7\u7528\u6237\u6d4b\u8bd5\u627e\u5230\u7528\u6237\u5bb9\u6613\u51fa\u9519\u7684\u5730\u65b9\uff0c\u7136\u540e\u91cd\u65b0\u8bbe\u8ba1\u8fd9\u4e9b\u5bb9\u6613\u51fa\u9519\u7684\u5730\u65b9\u3001\u4ee5\u660e\u786e\u544a\u77e5\u7528\u6237\u64cd\u4f5c\u7684\u540e\u679c\u3002\u5f53\u7528\u6237\u5220\u9664\u4e00\u4e2a\u5f88\u96be\u6062\u590d\u7684\u4fe1\u606f\u65f6\uff0c\u8981\u8ba9\u7528\u6237\u518d\u6b21\u786e\u8ba4\u3002\u5f53\u7528\u6237\u53ef\u80fd\u56e0\u4e3a\u9519\u8bef\u70b9\u51fb\u800c\u4e22\u5931\u91cd\u8981\u4fe1\u606f\u65f6\uff0c\u9700\u8981\u63d0\u4f9b\u64a4\u9500\u529f\u80fd\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff1a\u5982\u679c\u7528\u6237\u5220\u9664\u4e86\u8d26\u53f7\u540e\uff0c\u5728\u4e00\u5b9a\u65f6\u671f\u5185\u63d0\u4f9b\u6062\u590d\u8d26\u53f7\u7684\u64cd\u4f5c\u3002<\/span><\/p>\n

    3.6 \u8ba9\u7528\u6237\u8bc6\u522b\uff0c\u800c\u4e0d\u662f\u8bb0\u5fc6\uff08Recognition Rather Than Recall\uff09<\/strong><\/h5>\n

    \u5c3d\u91cf\u63d0\u4f9b\u719f\u6089\u7684\u56fe\u6807\u3001\u9009\u9879\u548c\u64cd\u4f5c\u65b9\u5f0f\u6765\u964d\u4f4e\u7528\u6237\u7684\u8bb0\u5fc6\u8d1f\u62c5\u3002<\/span><\/p>\n

    \u4e0d\u8981\u8ba9\u7528\u6237\u5728\u5f53\u524d\u9875\u9762\u64cd\u4f5c\u65f6\u8fd8\u9700\u8981\u8bb0\u4f4f\u4e4b\u524d\u9875\u9762\u7684\u4e00\u4e9b\u4fe1\u606f\u3002\u4f7f\u7528\u60ac\u6d6e\u63d0\u793a\u6765\u89e3\u91ca\u964c\u751f\u56fe\u6807\u7684\u529f\u80fd\u3002<\/p>\n

    \u4e3e\u4f8b\uff1a\u5728\u8868\u5355\u64cd\u4f5c\u65f6\uff0c\u5141\u8bb8\u7528\u6237\u5f88\u5bb9\u6613\u770b\u5230\u4e4b\u524d\u5f55\u5165\u7684\u4fe1\u606f\uff08\u6bd4\u5982\u8bf4\u5e8f\u5217\u53f7\uff09\uff0c\u8fd9\u6837\u7528\u6237\u5c31\u4e0d\u9700\u8981\u8bb0\u4f4f\u8fd9\u4e9b\u4fe1\u606f\uff08\u6216\u8005\u5199\u5728\u7eb8\u4e0a\uff09\u3002<\/span><\/p>\n

    3.7 \u9ad8\u6548\u6027\u548c\u7075\u6d3b\u6027\uff08Flexibility and Efficiency of Use\uff09<\/strong><\/h5>\n

    \u65b0\u624b\u7528\u6237\u548c\u4e13\u5bb6\u7528\u6237\u4f7f\u7528\u7cfb\u7edf\u7684\u65b9\u5f0f\u662f\u4e0d\u540c\u7684\u3002\u4e00\u4e2a\u597d\u7684\u7cfb\u7edf\u9700\u8981\u540c\u65f6\u8ba9\u8fd9\u4e24\u7c7b\u7528\u6237\u7b80\u5355\u3001\u9ad8\u6548\u5730\u5f00\u5c55\u5de5\u4f5c\u3002\u4e3a\u4e13\u5bb6\u7528\u6237\u63d0\u4f9b\u201c\u5feb\u6377\u65b9\u5f0f\u201d\uff0c\u4ee5\u4fbf\u66f4\u9ad8\u6548\u7684\u4f7f\u7528\u4e00\u4e9b\u6700\u5e38\u7528\u529f\u80fd\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff0c\u5feb\u6377\u65b9\u5f0f\u53ef\u4ee5\u662f\u4e00\u4e2a\u5feb\u6377\u952e\uff0c\u6bd4\u5982\u8bf4\u82f9\u679c\u7535\u8111\u4f7f\u7528\u201cCommand+Q\u201d\u6765\u5173\u95ed\u7a0b\u5e8f\u3002<\/span><\/p>\n

    3.8 \u7cbe\u7b80\u8bbe\u8ba1\uff08Aesthetic and Minimalist Design\uff09<\/strong><\/h5>\n

    \u907f\u514d\u5728\u754c\u9762\u4e0a\u663e\u793a\u8fc7\u591a\u7684\u4fe1\u606f\u548c\u89c6\u89c9\u5143\u7d20\uff0c\u56e0\u4e3a\u8fd9\u4e9b\u5143\u7d20\u4f1a\u548c\u771f\u6b63\u6709\u7528\u7684\u4fe1\u606f\u4e89\u593a\u89c6\u89c9\u91cd\u5fc3\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff0c\u80cc\u666f\u56fe\u6848\u5982\u679c\u592a\u82b1\uff0c\u4f1a\u964d\u4f4e\u6587\u5b57\u7684\u53ef\u8bfb\u6027\u3002<\/p>\n

    3.9 \u5e2e\u52a9\u7528\u6237\u53d1\u73b0\uff0c\u8bca\u65ad\u548c\u4fee\u590d\u95ee\u9898\uff08Help Users Recognize, Diagnose, and Recover from Errors\uff09<\/strong><\/h5>\n

    \u9519\u8bef\u4fe1\u606f\u5e94\u8be5\u544a\u8bc9\u7528\u6237\u5982\u4f55\u4ece\u9519\u8bef\u4e2d\u6062\u590d\u8fc7\u6765\uff0c\u800c\u4e0d\u662f\u4e00\u6bb5\u7528\u6237\u65e0\u6cd5\u7406\u89e3\u7684\u795e\u79d8\u4ee3\u7801\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff0c\u5982\u679c\u7528\u6237\u5728\u8868\u5355\u4e2d\u8f93\u5165\u4e86\u4e00\u4e2a\u4e0d\u6b63\u786e\u7684\u90ae\u7bb1\u5730\u5740\uff0c\u90a3\u4e48\u9519\u8bef\u4fe1\u606f\u5e94\u8be5\u662f\u201c\u6211\u4eec\u65e0\u6cd5\u8bc6\u522b\u60a8\u7684\u90ae\u7bb1\uff0c\u8bf7\u6309\u4ee5\u4e0b\u683c\u5f0f\u8f93\u5165\uff1aemail@address.com\u201d<\/span><\/p>\n

    3.10 \u5e2e\u52a9\u548c\u6587\u6863\uff08Help and Documentation\uff09<\/strong><\/h5>\n

    \u6211\u4eec\u5e0c\u671b\u8bbe\u8ba1\u7684\u754c\u9762\u8db3\u591f\u6613\u7528\uff0c\u7528\u6237\u4e0d\u9700\u8981\u5e2e\u52a9\u548c\u6587\u6863\u5c31\u53ef\u4ee5\u6b63\u5e38\u4f7f\u7528\u3002\u4f46\u662f\u6709\u65f6\u5019\uff0c\u7528\u6237\u8fd8\u662f\u9700\u8981\u67e5\u770b\u5e2e\u52a9\u4fe1\u606f\u3002\u5728\u8fd9\u79cd\u60c5\u51b5\u4e0b\uff0c\u5e2e\u52a9\u6587\u6863\u548c\u7528\u6237\u652f\u6301\u9700\u8981\u5f88\u5bb9\u6613\u88ab\u68c0\u7d22\u5230\uff0c\u5e76\u4e14\u5177\u6709\u5f88\u597d\u7684\u53ef\u8bfb\u6027\u548c\u53ef\u64cd\u4f5c\u6027\u3002\u5bf9\u4e8e\u6709\u4e9b\u7279\u522b\u590d\u6742\u7684\u64cd\u4f5c\u6d41\u7a0b\uff0c\u53ef\u4ee5\u63d0\u4f9b\u4e00\u4e9b\u89c6\u9891\u6f14\u793a\u548c\u793a\u4f8b\u3002<\/span><\/p>\n

    \u4e3e\u4f8b\uff1a\u5982\u679c\u6ca1\u6709\u5fc5\u8981\u521b\u5efa\u4e00\u4e2a\u5b8c\u6574\u7684\u5e2e\u52a9\u4e2d\u5fc3\u3001\u754c\u9762\u4e2d\u53ea\u6709\u5c11\u6570\u8f93\u5165\u6846\u4f1a\u8ba9\u7528\u6237\u611f\u5230\u7591\u60d1\u3002\u8fd9\u65f6\u5019\u4f60\u9700\u8981\u4e00\u4e9b\u201c\u9875\u9762\u5185\u5e2e\u52a9(in-line help)\u201d\u3002\u8fd9\u79cd\u5e2e\u52a9\u7684\u5f62\u5f0f\u901a\u5e38\u662f\u4e00\u4e2a\u94fe\u63a5\uff0c\u70b9\u51fb\u540e\u4f1a\u5f39\u51fa\u4e00\u4e2a\u5bf9\u8bdd\u6846\u6765\u663e\u793a\u5e2e\u52a9\u4fe1\u606f\uff1b\u4e5f\u53ef\u4ee5\u76f4\u63a5\u5728\u8f93\u5165\u6846\u65c1\u8fb9\u663e\u793a\u8303\u4f8b\uff1a\u6bd4\u5982\u5728\u7535\u8bdd\u53f7\u7801\u8f93\u5165\u6846\u65c1\u8fb9\u663e\u793aXXXX-XXXXXXXX\u3002<\/span><\/p>\n

     <\/p>\n

    \u56db\u3001\u95ee\u5377\u8c03\u67e5\uff08<\/strong>Surveys<\/strong>\uff09<\/strong><\/h4>\n

    \u95ee\u5377\u8c03\u67e5\u662f\u83b7\u53d6\u7528\u6237\u5bf9\u7cfb\u7edf\u611f\u53d7\u7684\u4e00\u79cd\u5f88\u597d\u7684\u5b9a\u91cf\u7814\u7a76\u65b9\u6cd5\u3002\u4f20\u7edf\u7684\u95ee\u5377\u8c03\u67e5\u662f\u8981\u90ae\u5bc4\u95ee\u5377\u5230\u7528\u6237\u5bb6\u4e2d\u7684\u3002\u800c\u4eca\uff0c\u4e92\u8054\u7f51\u4e3a\u6211\u4eec\u5728\u77ed\u65f6\u95f4\u5185\u8fc5\u901f\u5206\u53d1\u5e76\u6536\u96c6\u5927\u91cf\u95ee\u5377\u63d0\u4f9b\u4e86\u53ef\u80fd\u3002\u95ee\u5377\u8c03\u67e5\u6700\u9002\u5408\u7528\u6765\u6536\u96c6\u4e0e\u7cfb\u7edf\u529f\u80fd\u6709\u5173\u7684\u4f53\u9a8c\u8bc4\u5206\u3001\u7528\u6237\u9700\u6c42\u548c\u504f\u597d\u3002\u4f7f\u7528\u95ee\u5377\u8c03\u6709\u4e00\u4e2a\u524d\u63d0\uff0c\u5c31\u662f\u7528\u6237\u7684\u4efb\u52a1\u6d41\u7a0b\u5df2\u7ecf\u88ab\u6e05\u695a\u5b9a\u4e49\uff0c\u800c\u7528\u6237\u7814\u7a76\u5458\u7684\u7684\u91cd\u5fc3\u662f\u83b7\u53d6\u7528\u6237\u5bf9\u8fd9\u4e2a\u4efb\u52a1\u7684\u7528\u6237\u53cd\u9988\u3002\u548c\u9762\u5bf9\u9762\u8bbf\u8c08\u4e0d\u540c\uff0c\u7814\u7a76\u5458\u6ca1\u6709\u529e\u6cd5\u6839\u636e\u7528\u6237\u7684\u53cd\u9988\u8fdb\u884c\u8ffd\u95ee\uff0c\u56e0\u6b64\u95ee\u5377\u4e2d\u7684\u6240\u6709\u95ee\u9898\u5fc5\u987b\u4e8b\u5148\u8bbe\u8ba1\u597d\u3002\u95ee\u5377\u4e2d\u53ef\u4ee5\u5305\u62ec\u4e00\u4e9b\u5f00\u653e\u6027\u7684\u95ee\u9898\uff0c\u5f53\u7136\u5982\u679c\u65f6\u95f4\u7d27\u7684\u8bdd\uff0c\u5206\u6790\u8fd9\u7c7b\u95ee\u9898\u5f88\u53ef\u80fd\u4f1a\u8ba9\u9879\u76ee\u5ef6\u540e\u3002\u6700\u540e\uff0c\u5728\u8bbe\u8ba1\u95ee\u5377\u7684\u65f6\u5019\uff0c\u4f60\u5f97\u5148\u60f3\u597d\u8981\u5982\u4f55\u5206\u6790\u95ee\u5377\u7ed3\u679c\uff0c\u4ee5\u4fbf\u4fdd\u8bc1\u63d0\u95ee\u7684\u7528\u5904\u3002<\/span><\/p>\n

     <\/p>\n

    \u4e94\u3001\u53ef\u7528\u6027\u6d4b\u8bd5\uff08Usability Testing\uff09<\/strong><\/h4>\n

    \u53ef\u7528\u6027\u6d4b\u8bd5\u662f\u4e86\u89e3\u771f\u5b9e\u7528\u6237\u5982\u4f55\u4e0e\u4f60\u7684\u7f51\u7ad9\u8fdb\u884c\u4ea4\u4e92\u7684\u6700\u4f73\u65b9\u5f0f\u3002<\/span><\/p>\n

    \u4e0e\u4e00\u4e9b\u65e8\u5728\u8ba9\u7528\u6237\u8bf4\u51fa\u81ea\u5df1\u7684\u65e5\u5e38\u884c\u4e3a\u548c\u504f\u597d\u7684\u8bbf\u8c08\u3001\u7126\u70b9\u5c0f\u7ec4\u4e0d\u540c\uff0c\u597d\u7684\u53ef\u7528\u6027\u6d4b\u8bd5\u53ef\u4ee5\u7528\u6765\u8bc4\u4ef7\u4e00\u4e9b\u5173\u952e\u4efb\u52a1\u7684\u4f53\u9a8c\u6c34\u5e73\u3002\u5982\u679c\u7528\u6237\u6ca1\u6709\u529e\u6cd5\u6210\u529f\u5730\u5b8c\u6210\u4e00\u6b21\u8d2d\u7269\uff0c\u518d\u591a\u201c\u6211\u5f88\u559c\u6b22\u4f60\u4eec\u7684\u7f51\u7ad9\u201d\u4e4b\u7c7b\u7684\u8bc4\u4ef7\u4e5f\u662f\u767d\u642d\u3002<\/p>\n

    5.1 \u51c6\u5907\uff08Getting started\uff09<\/strong><\/h5>\n

    \u5f00\u5c55\u53ef\u7528\u6027\u6d4b\u8bd5\u4e4b\u524d\uff0c\u4f60\u9700\u8981\u5148\u786e\u5b9a\u4f60\u7684\u76ee\u6807\u7528\u6237\u3002\u76ee\u6807\u7528\u6237\u53ef\u80fd\u5305\u62ec\u4e00\u4e2a\u6216\u591a\u4e2a\u7528\u6237\u7fa4\u4f53\u3002\u4e3e\u4e2a\u4f8b\u5b50\uff0c\u4e00\u4e2a\u7f51\u7ad9\u9664\u4e86\u666e\u901a\u7528\u6237\u7684\u9875\u9762\uff0c\u8fd8\u4f1a\u6709\u7cfb\u7edf\u7ba1\u7406\u5458\u7684\u4e13\u95e8\u5165\u53e3\u3002\u8fd9\u4e24\u7c7b\u7528\u6237\u7fa4\u4f53\u5f88\u53ef\u80fd\u5728\u5e73\u65f6\u4f7f\u7528\u5b8c\u5168\u4e0d\u540c\u7684\u529f\u80fd\u3002\u6240\u4ee5\u5728\u53ef\u7528\u6027\u6d4b\u8bd5\u7684\u65f6\u5019\u9700\u8981\u5206\u522b\u7ed9\u8fd9\u4e24\u7c7b\u7528\u6237\uff0c\u63d0\u4f9b\u5404\u81ea\u4e0d\u540c\u7684\u6d4b\u8bd5\u4efb\u52a1\u3002<\/span><\/p>\n

    5.2 \u8bbe\u8ba1\u6d4b\u8bd5\u4efb\u52a1\uff08Creating Usability Test Tasks\uff09<\/strong><\/h5>\n

    \u901a\u5e38\u6765\u8bf4\uff0c\u88ab\u6d4b\u8005\u9700\u8981\u5728\u4e5d\u5341\u5206\u949f\u7684\u6d4b\u8bd5\u8fc7\u7a0b\u4e2d\u5b8c\u6210\u4e94\u5230\u5341\u4e2a\u4efb\u52a1\u3002\u4efb\u52a1\u9700\u8981\u6db5\u76d6\u6700\u5178\u578b\u7684\u7684\u7528\u6237\u76ee\u6807\uff08\u6bd4\u5982\u8bf4\u627e\u56de\u5bc6\u7801\uff09\uff0c\u548c\/\u6216\u5728\u7f51\u7ad9\u8bbe\u8ba1\u8005\u770b\u6765\u6700\u5f71\u54cd\u8f6c\u5316\u7387\u7684\u5173\u952e\u4efb\u52a1\uff08\u6bd4\u5982\u8bf4\u4e0b\u8ba2\u5355\uff09\u3002<\/span><\/p>\n

    \u5236\u5b9a\u6e05\u6670\u7684\u4efb\u52a1\u6210\u529f\u6807\u51c6\uff0c\u5e76\u4e14\u8ba9\u5e72\u7cfb\u4eba(stakeholder)\u4fe1\u670d\u4e5f\u81f3\u5173\u91cd\u8981\u3002\u4e00\u4e2a\u51c6\u786e\u7684\u4efb\u52a1\u6210\u529f\u6807\u51c6\u53ef\u80fd\u662f\uff1a\u201c\u88ab\u6d4b\u8005\u7684\u6d4f\u89c8\u5668\u4e2d\u5df2\u7ecf\u8f7d\u5165\u7f51\u5740www.examplewebsite.com\/purchase-success\/\uff0c\u5e76\u4e14\u8ba4\u4e3a\u5df2\u7ecf\u6210\u529f\u5b8c\u6210\u8d2d\u4e70\u6d41\u7a0b\u3002\u201d<\/p>\n

    \u4e3a\u88ab\u6d4b\u8005\u5236\u5b9a\u4efb\u52a1\u7684\u521d\u59cb\u6761\u4ef6\uff08\u6bd4\u5982\u8bf4\u4ece\u9996\u9875\u5f00\u59cb\uff09\u4e5f\u5341\u5206\u91cd\u8981\uff0c\u800c\u4e14\u4efb\u52a1\u7684\u5b8c\u6210\u548c\u521d\u59cb\u6761\u4ef6\u7684\u8bbe\u8ba1\u5f80\u5f80\u4f1a\u8003\u9a8c\u7814\u7a76\u5458\u53bb\u5e73\u8861\u4efb\u52a1\u987a\u5e8f\u6548\u5e94\u7684\u80fd\u529b\u3002\uff08\u6bd4\u5982\u8bf4\uff0c\u6ce8\u518c\u548c\u767b\u5f55\u4e24\u4e2a\u4efb\u52a1\u662f\u6709\u5148\u540e\u7684\uff0c\u4e0d\u80fd\u4e3a\u4e86\u5e73\u8861\u4efb\u52a1\u987a\u5e8f\u800c\u628a\u767b\u5f55\u653e\u5230\u6ce8\u518c\u524d\u9762\u3002\uff09<\/span><\/p>\n

    5.3 \u6267\u884c\u53ef\u7528\u6027\u6d4b\u8bd5\uff08Conducting a Usability Test\uff09<\/strong><\/h5>\n

    \u5728\u6267\u884c\u53ef\u7528\u6027\u6d4b\u8bd5\u7684\u65f6\u5019\uff0c\u4e3b\u6301\u4eba\u9700\u8981\u5411\u88ab\u6d4b\u8005\u9010\u4e00\u6717\u8bfb\u4efb\u52a1\uff0c\u6bd4\u5982\u8bf4\u201c\u627e\u5230\u5982\u4f55\u8054\u7cfb\u6280\u672f\u652f\u6301\u201d\uff0c\u5e76\u4e14\u8ba9\u88ab\u6d4b\u8005\u5728\u6ca1\u6709\u4efb\u4f55\u5f15\u5bfc\u7684\u60c5\u51b5\u4e0b\u6267\u884c\u4efb\u52a1\u3002\u4e3a\u4e86\u907f\u514d\u504f\u5dee\uff0c\u7814\u7a76\u5458\u5bf9\u6bcf\u4e2a\u88ab\u6d4b\u8005\u4ecb\u7ecd\u4efb\u52a1\u7684\u65f6\u5019\uff0c\u9700\u8981\u6717\u8bfb\u5b8c\u5168\u76f8\u540c\u7684\u201c\u811a\u672c\u201d\u3002<\/span><\/p>\n

    \u4e3b\u6301\u4eba\u4e5f\u9700\u8981\u8ba9\u88ab\u6d4b\u8005\u5728\u5f00\u59cb\u4efb\u52a1\u65f6\u8bf4\u51fa\u81ea\u5df1\u7684\u60f3\u6cd5\uff08\u51fa\u58f0\u601d\u7ef4\uff09\uff0c\u8fd9\u6837\u624d\u53ef\u4ee5\u66f4\u597d\u7684\u7406\u89e3\u88ab\u6d4b\u8005\u5728\u5b8c\u6210\u4efb\u52a1\u65f6\u5019\u7684\u601d\u7ef4\u6a21\u578b\uff0c\u4ee5\u53ca\u4ed6\u662f\u5982\u4f55\u505a\u51fa\u51b3\u5b9a\u7684\u3002\u5728\u88ab\u6d4b\u8005\u5b8c\u6210\u4efb\u52a1\u4e4b\u540e\uff0c\u7814\u7a76\u5458\u4f1a\u8bbe\u5b9a\u597d\u4e0b\u4e2a\u4efb\u52a1\u7684\u524d\u7f6e\u6761\u4ef6\uff0c\u7136\u540e\u7ee7\u7eed\u6d4b\u8bd5\u3002\u7406\u8bba\u4e0a\uff0c\u6bcf\u4e2a\u88ab\u6d4b\u8005\u7684\u4efb\u52a1\u6b21\u5e8f\u90fd\u662f\u4e0d\u540c\u7684\u3002<\/span><\/p>\n

    5.4 \u6d4b\u8bd5\u7ed3\u679c\u5206\u6790\uff08Usability Test Analysis\uff09<\/strong><\/h5>\n

    \u6709\u4e00\u4e9b\u53ef\u7528\u6027\u6d4b\u8bd5\u5f55\u5236\u8f6f\u4ef6\uff0c\u6bd4\u5982\u8bf4TechSmith\u2019sMorae (\u53ea\u652f\u6301PC)\u6216\u8005Silverback (\u53ea\u652f\u6301Mac)\uff0c\u53ef\u4ee5\u7528\u6765\u5bf9\u7535\u8111\u5c4f\u5e55\u3001\u88ab\u6d4b\u8005\u58f0\u97f3\u548c\u9762\u90e8\u8868\u60c5\u8fdb\u884c\u5f55\u5236\u3002\u8fd9\u4e9b\u8f6f\u4ef6\u8fd8\u53ef\u4ee5\u8ffd\u8e2a\u7528\u6237\u884c\u4e3a\uff0c\u5305\u62ec\u9f20\u6807\u70b9\u51fb\u3001\u6309\u952e\uff0c\u5207\u6362\u6216\u8005\u6253\u5f00\u7a97\u53e3\u3002<\/span><\/p>\n

    \u5f53\u6240\u6709\u88ab\u6d4b\u8005\u5b8c\u6210\u6d4b\u8bd5\u4e4b\u540e\uff0c\u7814\u7a76\u5458\u9700\u8981\u628a\u6c47\u603b\u5168\u90e8\u6570\u636e\uff0c\u786e\u5b9a\u5404\u4e2a\u53ef\u7528\u6027\u95ee\u9898\u7684\u4e25\u91cd\u6027\uff0c\u786e\u5b9a\u4f18\u5148\u7ea7\u5e76\u62a5\u544a\u7ed9\u5f00\u53d1\u56e2\u961f\u3002\u4f8b\u5982\uff0c\u901a\u8fc7\u5206\u6790\u88ab\u6d4b\u8005\u7684\u9762\u90e8\u8868\u60c5\u3001\u9f20\u6807\u70b9\u51fb\u6570\u3001\u5b8c\u6210\u4efb\u52a1\u7684\u8def\u5f84\uff0c\u53ef\u7528\u6027\u4e13\u5bb6\u53ef\u4ee5\u786e\u5b9a\u4e00\u4e2a\u4efb\u52a1\u4e2d\u6700\u4ee4\u4eba\u5934\u75bc\u7684\u90e8\u5206\uff0c\u5e76\u4e14\u63d0\u4f9b\u76f8\u5e94\u7684\u6539\u8fdb\u5efa\u8bae\u3002<\/span><\/p>\n

    \u5728\u9879\u76ee\u8bbe\u8ba1\u3001\u5f00\u53d1\u7684\u5404\u4e2a\u9636\u6bb5\uff0c\u9700\u8981\u8fdb\u884c\u591a\u6b21\u53ef\u7528\u6027\u6d4b\u8bd5\uff0c\u4ee5\u786e\u4fdd\u6700\u7ec8\u4ea7\u54c1\u6ee1\u8db3\u6240\u6709\u7684\u53ef\u7528\u6027\u9700\u6c42\u3002<\/span><\/p>\n

     <\/p>\n

    \u7248\u6743\u6240\u6709\uff1aUXRen\u7ffb\u8bd1\u7ec4<\/a>\u00a0\uff08\u8f6c\u8f7d\u8bf7\u6ce8\u660e\u51fa\u5904\uff01\uff09<\/h5>\n
    \u8bd1\u8005\uff1aDavid<\/h5>\n
    \u5ba1\u6821\uff1a\u674e\u798f\u4e1c<\/h5>\n

     <\/p>\n

    \u539f\u6587\u94fe\u63a5\uff1ahttp:\/\/www.usabilityfirst.com\/usability-methods<\/a>
    \n<\/a><\/address>\n
    \u9876\u90e8\u56fe\u7247\u6765\u6e90\uff1ahttp:\/\/www.userzoom.com<\/a>
    \n<\/a><\/address>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    \u4e00\u3001\u5361\u7247\u5206\u7c7b\uff08Card Sorting\uff09...<\/p>\n","protected":false},"author":1,"featured_media":8615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[47,49],"tags":[2404,58,59,983,1362,1477,974],"_links":{"self":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/8610"}],"collection":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8610"}],"version-history":[{"count":9,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/8610\/revisions"}],"predecessor-version":[{"id":40908,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/posts\/8610\/revisions\/40908"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=\/wp\/v2\/media\/8615"}],"wp:attachment":[{"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uxren.cn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}